Drawing on years in Front Office operations, Gagandeep Singh Chawla argues that upset guests want ownership before compensation, and explains how hotel teams can recover service well.

Marty McDaniel, CHA, argues that the P&L is usually the last place an operating problem shows up, and explains the leading indicators hotel operators should watch before month-end.

With its new Kamala Mills taproom, Mumbai's Berlin Brew is building systems for consistency as it works towards around 20 outlets, pairing Berlin beer styles with Indian ingredients.

Mumbai craft beer brand Berlin Brew has opened its fourth outlet at Kamala Mills, Lower Parel, bringing its brews, ciders and multi-cuisine menu to one of the city's busiest nightlife districts.

Awas Country Club, a patrons-only estate in Alibaug that extends Sun-n-Sand's hospitality legacy, combines five-bedroom villas, wellness, sport and dining within a low-density mango-grove setting.

ELE|NA has partnered with Ananta Spa & Resort, Ajabgarh to run its wellness sanctuary as ELE|NA Ayur, the first property in a wider Ananta partnership and a new phase of the brand's growth in India.

Antara Cruises has launched Nauka Vilas, a one-suite wooden yacht sailing from Kolkata on fully private, all-inclusive heritage journeys along the Hooghly, with fares from ₹1,00,000 per night.

A new ETS (TOEIC) and FHRAI study of six hotel roles finds English proficiency needs are shaped by day-to-day duties rather than seniority, giving India's hospitality industry its first evidence-based benchmarks.

Mumbai caterer The Club Caters is offering festive menus spanning Indian, Italian, Mediterranean and global cuisines, with live stations and interactive counters.

With 2 October falling on a Friday, six hotels in Uttarakhand and Himachal Pradesh are pitching food-led, slow-paced escapes for Delhi's three-day weekend.

Four Mumbai venues are marking International Coffee Day with tiramisu in the form of an iced latte, a hot latte, a classic dessert and a martini.

Accor and SLK Group plan a 200-room Pullman and a 250-room ibis in Bengaluru's airport corridor, due to open in 2032.

Evolve Back, home to resorts in Coorg, Kabini and Hampi, is named 'Best Hotel Chain' at the inaugural Karnataka Tourism Awards 2026.

Australian chef Sarah Todd will cook a one-night-only, four-course dinner with a Dewar's cocktail pairing at House of Akina, Bandra, on 1 October 2026.

SMOOR has released a Diwali Hamper Collection of six chocolate-led gift hampers, priced from ₹1,400 to ₹5,500, aimed at corporate and personal gifting.

From Only BLU, 6.8 metres below the surface, to vegetarian Just Veg, Atmosphere Core is selling the Maldives to Indian travellers through its restaurants.

Radisson Blu Hotel & Suites GRT Chennai's GReaT Green Meetings initiative puts sustainability and delegate wellbeing at the centre of MICE.

Harish Kumar, formerly Director of Rooms at The Westin Kolkata Rajarhat, joins The Westin Hyderabad Mindspace to lead its Rooms Division.

SOCIAL's new Local Heroes edition brings Southern and coastal dishes and regional cocktails to its Bengaluru and Hyderabad outlets.

BOSS Burger by SOCIAL adds build-your-own BOSS Pasta, from ₹349, to its delivery menu across nine Indian cities.

The North Malé Atoll resort is Highly Commended for Best Long-Haul Family Stay at the Family Traveller Awards 2026, thanks to its multigenerational design.