A fictional early check-in request shows why an AI concierge needs an escalation policy before it needs a personality.
An old invoice can locate a previous order, but it cannot reproduce an approved garment. A six-step checklist for keeping hotel uniform specifications usable when staff, suppliers or property teams change.
Black Rock Hotels & Resorts has opened a 10-room retreat in Village Sherpur, built around terrace wildlife viewing, a working farm and local craft.
Summit Hotels & Resorts opens the 18-room Summit Heritage Kashinaama in Varanasi on 1 November, with Satvik dining, darshan planning and a gallery of films shot in Banaras.
Singapore Airlines’ low-cost arm Scoot suggests Chiang Mai, Koh Samui, Langkawi, Yogyakarta and Da Nang for a four-day Diwali break.
Second-generation restaurateur Akshay Shetty has launched Palate Specialty Caterers, a premium catering venture under Passion Projects Hospitality that builds on Gurukripa’s legacy dating back to 1977.
Agoda’s AI Assistant, powered by OpenAI models and tied to live inventory of more than 6 million accommodations, is now live for users across 21 markets in the Agoda app.
Adani Airport Holdings and IHCL have signed an agreement for eight Taj, Vivanta, Gateway and Ginger hotels with more than 2,000 rooms at airport cities in Mumbai, Ahmedabad, Lucknow and Guwahati.
Operated by J M Baxi for the Mumbai Port Authority, The Ballard Pier pairs the Mumbai International Cruise Terminal with two sea-facing levels of restaurants, bars and shops at Ballard Estate.
ITC Hotels has signed a management agreement for the 105-key Fortune Select Greater Noida at India Expo Plaza, Knowledge Park II, slated to open early next year.
EkoStay’s new Eko Estates vertical offers six freehold villas at Kawnai, Igatpuri, priced from ₹2.75 crore to ₹4.80 crore, with a contracted rental yield of up to 10 per cent a year for 48 months.
Hyatt’s third-quarter gross fees rose 15.2% to $327 million and system-wide RevPAR grew 7.2%, prompting the group to raise its full-year outlook.
Pangeo, 403 Forbidden Bar and Sector 144 are marking Halloween with Day of the Dead themes, a Citizen Kain headline set and a craft beer line-up.
SOCIAL’s new Sky City Mall outpost recasts Borivali, Mumbai’s ‘last stop’, as a place of many starts, with interiors inspired by Sanjay Gandhi National Park and the Svalbard Global Seed Vault.
Taj Mahal, New Delhi welcomed Hereditary Prince Alois and Hereditary Princess Sophie of Liechtenstein during their State Visit to India, marking the Princess’s birthday with a bespoke cake.
Ahead of World Vegan Day on 1 November, ALT Co. spotlights a range that runs from oat, almond and soy milk to plant protein drinks and 70% dark chocolate.
Foxtale and Frozen Fun’s limited-edition Bubblegum Cheesecake Gelato, inspired by Foxtale’s swirl mask, is available only at Frozen Fun Koregaon Park in Pune for one month.
Antara Cruises' parent Heritage River Journeys has placed a ₹250–300 crore repeat order with Hooghly Cochin Shipyard for two 40-suite river cruise vessels, due in 2029 and 2030.
Ahuja Residences has expanded CHRO Sonal Pathak’s mandate to bring IT and Digital Transformation alongside People, putting technology and AI to work on real business challenges.
The Accor-trained operator joins from Novotel Hyderabad to lead the airport hotel's dining and banquets.
Gaurav Malik, formerly Director of Food & Beverage at Hyatt Centric Kathmandu, takes charge of F&B at Novotel Mumbai International Airport from 27 October 2026.
Courtyard by Marriott Ghaziabad has appointed Jatinder Kumar, a Marriott F&B leader with over 13 years’ experience, as its Food & Beverage Manager.
