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The Hotel General Manager in 2030

The Hotel General Manager in 2030

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September 2, 2026
Stop Selling Dishes. Start Selling Experiences | Meliá Pattaya Hotel’s Director of Food and Beverage, Paul-Edouard Gillard
September 2, 2026

A great menu does more than sell dishes—it shapes the guest experience. Paul-Edouard Gillard, Director of Food & Beverage at Meliá Pattaya Hotel, shares how storytelling, menu psychology, profitability and cultural rituals can transform a restaurant menu into a powerful experience that guests remember.

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September 2, 2026