I think passion, patience, perseverance and people are the key to success in this industry. While the first three are your personal traits as an individual but when it comes to people, then, the ability to build a great team that helps you grow is equally important. So for me it’s the 4 Ps.Read MoreTo succeed in the hotel industry, it takes exceptional customer service, attention to detail, hard work, efficient operations, and continuous improvement.
Hospitality is a people-centric industry and I believe people are the key asset that plays a vital role in the industry. Our purpose as a brand is “We care for people so they can be their best.” And it is imperative to understand every individual by having a culture in place keeping the team engaged, and motivated so that they can showcase their best to our Guests.-Suresh Kapoor
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