“Success in hospitality requires resilience, adaptability, and genuine empathy. Attention to detail and consistency are critical, but equally important is the ability to lead teams with clarity and purpose.” – Subhajit Mitra, Director of Rooms, Radisson Blu Hotel Pune Hinjawadi
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I think passion, patience, perseverance and people are the key to success in this industry. While the first three are your personal traits as an individual but when it comes to people, then, the ability to build a great team that helps you grow is equally important. So for me it’s the 4 Ps.Read MoreTo succeed in the hotel industry, it takes exceptional customer service, attention to detail, hard work, efficient operations, and continuous improvement.
Hospitality is a people-centric industry and I believe people are the key asset that plays a vital role in the industry. Our purpose as a brand is “We care for people so they can be their best.” And it is imperative to understand every individual by having a culture in place keeping the team engaged, and motivated so that they can showcase their best to our Guests.-Suresh Kapoor
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Editor’s Pick
Ditch the idea that a night out needs effort.
House of Pleo isn’t about escape in the grand, cinematic sense. It’s about something quieter. A shift you feel as you step away from the rhythm of Powai and into a rooftop that softens the city without disconnecting from it.
This is a space built for the in-between moments. The walk up. The first drink. The way conversations settle in as the music finds its pace. Familiar coordinates, reimagined into something that feels both easy and intentional.
From cocktails that carry a distinct point of view to food that understands how people actually eat after a long day, everything here works towards one idea—keeping it simple, without making it ordinary.
Curious what happens when a neighbourhood finds its new rhythm?
“Luxury today is not about marble floors or thread counts – guests can find that anywhere. What they cannot find everywhere is Udaipur.”
— Ms. Swati Agarwal, Spokesperson & Owner, Radisson Blu Hotel, Resorts and Spa, Udaipur
Tried & Tasted by Hospemag
Revenue is vanity, profit is sanity. While RevPAR (Revenue Per Available Room) remains the heartbeat of the industry, 2026 is teaching us that it’s no longer the only metric that matters. With global growth hitting a pricing ceiling at 1-2%, but the Asia-Pacific region surging ahead at 3-4%, the story is shifting. We’re moving toward TRevPAR (Total RevPAR) and GOPPAR (Gross Operating Profit), because in an era of 'experiential travel,' an empty room doesn't just lose a night's stay—it loses the signature parotta at the bar and the premium spa treatment.
