Bonding is really important and regularly at our property we have some recognition events to celebrate individuals as well as Team. It has proven to give a positive impact on Team Members bonding as well as trust with the Leaders. 

An ideal hospitality professional is characterized by a combination of interpersonal finesse, a genuine passion for hospitality and to diverse situations, a keen eye for detail, and a commitment to continuous learning.

One of the highlights of my journey has been the involvement in the preopening phase of several hotels. This exposed me to the challenges and excitement of setting up a new property, honing my skills in strategic planning and operational execution.

With the dynamic situation in the market, we must review our revenue targets on monthly basis & similarly review the level of manning required to serve the expected level of business.

Human Resource is more than a department. It is dealing with Human and their emotions. You need to be compassionate towards the employees. They expect you to listen to them and their problems and provide the best solution.

The most important thing if possible will be to change the perception of people towards the work requirement of hospitality industry wherein people assume a job of a chef as to be that of making food while it’s an art similarly people look at Housekeeping as a menial job while the kind of eye for detailing & passion is involved is not respected. This has to be changed and this can only be changed only if the industry propagates this first.

I believe in the saying " A chain is as strong as its weakest link" one should always give respect even to the lowest level of staff working in the organization. Treat the staff with the same dignity, regardless of the nature of the work they do. Throughout my experience I had witnessed the housekeepers are treated in a low profile, however, the situation changed 360 degrees in this pandemic, and happy that the Housekeeper and the sanitary workers are given their respects as front-line warriors

While we continue to navigate these challenging times of COVID era, it is important for us to explore the possibilities to emerge from this challenge by finding innovative new ways to impress customers. It is also equally important to create an environment where people can bring their whole self to work each day- so they can be their best and therefore better care for other which help in building high performing, inclusive teams, with thriving talent so they can deliver on organization purpose and ultimate success