Jhumar Mathrani

Certified Corporate Trainer
Specialist in Soft Skills & Operational Excellence

Guild Membership Number: 2025

With over 12 years of rich experience in the hospitality industry, Jhumar Mathrani is a dynamic corporate trainer dedicated to enhancing employee development, service excellence and operational efficiency. As a self-employed professional, Jhumar offers highly customised training solutions, tailored to meet the unique needs of businesses in the hospitality sector and beyond.

Expertise
Jhumar’s training portfolio is diverse, addressing key areas for individual and overall organisational growth:

Soft Skills: Verbal and non-verbal communication, meeting etiquette, teamwork, confidence-building, and time management.
Operational & Service Excellence: Basic lean tools to optimise and improve work processes, guest services, cost savings, and client efficiency.
5S Standards: Implementation of 5S tools to standardise processes, improve workplace productivity and safety.

Training Impact
Jhumar’s training sessions are designed around key activities and critical challenges of the hospitality industry by:

Enhancing Guest Experience: Refining communication and service skills to boost guest satisfaction and loyalty.
Strengthening Teamwork: Equipping managers and staff with conflict resolution, collaboration, and mentoring techniques.
Optimising Service Quality & Efficiency: Streamlining operations using proven quality management practices.
Boosting Employee Confidence & Professionalism: Empowering employees to excel in guest interactions and grow in their careers.

Certifications & Achievements
Jhumar’s qualifications reflect a deep commitment to excellence and professional growth:

Certified Corporate Trainer (Dale Carnegie India)
Lead Auditor for ISO 9001:2000 (Bureau Veritas Group India)
Internal Auditor for ISO 9001:2015 (Sodexo India)
Six Sigma Green Belt & 5S Methodology Expert (Sodexo India)

By combining technical expertise with a passion for training, Jhumar Mathrani ensures businesses achieve superior service quality, operational efficiency, and a motivated workforce ready to excel in a competitive market.