Hyatt Names Danny Miles Chief Digital & Information Officer

Hyatt Hotels Corporation has appointed Danny Miles as Chief Digital & Information Officer, to lead its newly combined Digital and Technology organisation. Miles has joined Hyatt’s Senior Leadership Team and reports to Mark Vondrasek, Chief Commercial Officer. The appointment was announced in Chicago on 9 November 2026.

Miles will oversee digital product and experiences, engineering, infrastructure, enterprise technology, data, AI and cybersecurity, with a brief to modernise technology, strengthen hotel operations and develop more personalised experiences across Hyatt’s brands.

“We are entering a new era in how technology will shape the hospitality industry, and Hyatt intends to be at the forefront of that transformation,” said Mark Vondrasek, Chief Commercial Officer, Hyatt. “We’ve already made significant and meaningful investments in modernizing our systems platforms and putting AI to work across the business. Danny brings the vision, technical expertise and experience to fundamentally advance how we operate, develop products and deliver value for our colleagues, guests and owners. His appointment represents a defining investment in Hyatt’s future and our ambition to shape the next generation of hospitality.”

Hyatt said its portfolio of personalisation tools has driven over $100 million in incremental booking revenue to Hyatt properties, and that it has developed proprietary AI-enabled tools to give hotel leaders operational insights. Miles will build on those capabilities while advancing the core platforms that support hotels, commercial operations and guest experiences.

“Hyatt has a unique opportunity to bring the best of modern consumer technology into hospitality while staying true to its purpose of care,” said Miles. “Hyatt has already made meaningful progress, and I’m excited to work with the talented teams across Hyatt to build on that foundation. From the systems that support our hotels to the digital experiences that connect us with guests, our focus will be on making technology a more powerful part of how Hyatt cares for people and grows its business.”

Miles has more than 25 years’ experience leading global technology organisations and consumer-facing digital platforms. He was most recently Chief Technology Officer at Under Armour, where he led a multiyear transformation of the company’s technology organisation, enterprise architecture and product operating model, covering e-commerce and mobile experiences, omnichannel order management, loyalty platforms and enterprise data, including the use of AI in demand planning and financial forecasting. He was previously Chief Technology Officer at Dollar Shave Club and Vice President of Direct-to-Consumer Technology at Nike, where he led a global software development organisation responsible for Nike’s cloud migration strategy. He also held senior global engineering roles at International Game Technology, where he led the design and development of what the company describes as the industry’s first server-based casino gaming system.

Image: courtesy of Hyatt Hotels Corporation