Amit Suyal takes on the expanded role after progressing through the Front Office division since joining the hotel in 2022.

Renaissance Bengaluru Race Course Hotel has announced the elevation of Amit Suyal to Rooms Division Manager, recognising his contribution to the hotel and his progression through the Front Office division since joining the property in 2022.

Over the course of his journey, Amit has taken on increasing responsibilities across guest services and front office operations, establishing himself as a thoughtful leader with a strong understanding of both people and performance.

Amit to Oversee Rooms Division Operations

In his new role, he will oversee the hotel’s rooms division functions, encompassing front office operations, guest satisfaction, team performance, service excellence, and operational efficiency, further strengthening the hotel’s commitment to seamless and elevated service delivery.

Experience Across Front Office and Guest Services

Amit began his journey with Renaissance Bengaluru Race Course Hotel as Assistant Front Office Manager. During his tenure, he has contributed to strengthening front office processes, enhancing guest satisfaction and improving upselling performance, while mentoring teams across guest-facing functions. Prior to joining the hotel, Amit spent several years with JW Marriott New Delhi Aerocity, where he gained experience across guest relations, rooms control, billing, audits and team development.

Amit Suyal on His New Role

Commenting on his promotion, Amit Suyal, Rooms Division Manager, Renaissance Bengaluru Race Course Hotel said, “This elevation is a milestone I am deeply grateful for, and one that belongs as much to my team as it does to me. Renaissance Bengaluru Race Course Hotel has given me the space to grow, lead, and push the boundaries of what great hospitality looks like. My focus going forward is to build on what we have achieved, creating a rooms division that is operationally strong, guest-centric, and reflective of the brand’s spirit of discovery and service.”

Leadership Welcomes the Elevation

Welcoming him to the role, Sita Lekshmi, General Manager at Renaissance Bengaluru Race Course Hotel said, “Amit’s elevation is a testament to the consistency, ownership, and operational maturity he has demonstrated through every role he has held here. He understands the nuances of our guest profile and has the leadership depth to take the rooms division forward with both structure and empathy. We are confident he will continue to raise the bar on guest experience and service delivery across the hotel.”

Hasan will oversee the hotel's Rooms Division, leading guest-facing operations, service standards and team development.

Grand Mercure Bengaluru Gopalan Mall has announced the appointment of Zeba Hasan as its Rooms Division Manager, further strengthening its leadership team as it continues to elevate its hospitality offerings and operational excellence.

New role

In her new role, Zeba will oversee the hotel’s Rooms Division, leading key guest-facing functions while focusing on service standards, team development and seamless guest experiences. She will also work closely with the leadership team to support the hotel’s business objectives.

My vision is to create a Rooms Division that consistently delivers personalized, seamless and memorable guest experiences while fostering a culture of collaboration, accountability and continuous learning. I look forward to empowering our teams, embracing innovation and ensuring that every guest leave with lasting memories of Grand Mercure Bengaluru at Gopalan Mall.

Professional experience

Zeba joins Grand Mercure with over a decade of experience in hospitality, having spent her career with leading Accor properties across India. Most recently, she served as Cluster Front Office Manager at Novotel Goa Resort & Spa and Novotel Goa Candolim, where she led front office operations across both hotels. During her tenure, she played a key role in strengthening guest engagement and operational performance, while helping the property become India’s highest enrolment-performing hotel for the Accor Live Limitless (ALL) loyalty programme.

Management commentary

Commenting on the appointment, Ram Shetty, General Manager, Grand Mercure Bengaluru at Gopalan Mall, said, “We are delighted to welcome Zeba to Grand Mercure Bengaluru at Gopalan Mall. Her extensive experience, collaborative leadership style and deep understanding of the Accor ecosystem make her a valuable addition to our team.

With a strong focus on driving commercial growth, enhancing guest engagement, and elevating the hotel’s market presence, Zeba’s appointment comes at a pivotal time. Her expertise will support our vision of delivering memorable experiences while strengthening our positioning in Bengaluru’s competitive hospitality landscape. We are confident that she will further strengthen our commitment to delivering exceptional hospitality.”

Executive perspective

Speaking about her appointment, Zeba Hasan said, “I am delighted to join Grand Mercure Bengaluru at Gopalan Mall and begin this exciting new chapter in my journey with Accor. The opportunity to work with such a passionate team and contribute to a hotel that is known for its warm hospitality and service culture is truly exciting. I am committed to creating exceptional guest experiences by building a high-performing Rooms Division that places equal emphasis on service excellence, operational efficiency, and team engagement. Together with the team, I look forward to introducing thoughtful initiatives that enhance guest satisfaction while maintaining the highest standards of hospitality. I look forward to working alongside the team to build on the hotel’s strong foundation and continue creating meaningful and memorable experiences for every guest.”