Rodrigues will lead the hotel's revenue management strategy, overseeing pricing, forecasting, distribution and commercial performance.

Grand Mercure Bengaluru Gopalan Mall has announced the appointment of Maria Candice Rodrigues as its Revenue Manager, further strengthening the hotel’s commercial leadership as it continues to focus on strategic growth and revenue optimisation.

Role and responsibilities

In her new role, Candice will lead the hotel’s revenue management function, overseeing pricing strategy, demand forecasting, inventory optimisation and distribution management to maximise commercial performance. She will work closely with the sales, reservations and operations teams to identify new revenue opportunities and support the hotel’s overall business objectives.

Her key priorities will include strengthening the hotel’s commercial performance through data-driven pricing strategies, enhancing forecasting accuracy, optimising distribution channels and identifying new revenue opportunities across market segments. She will also focus on fostering cross-functional collaboration to drive sustainable RevPAR growth and maximise the hotel’s long-term profitability.

Professional background

Candice joins Grand Mercure Bengaluru Gopalan Mall from Novotel Hyderabad Convention Centre, where she served as Assistant Manager – Revenue. During her tenure, she played a key role in driving pricing strategy, forecasting demand, managing inventory and analysing market trends across rooms and convention business.

She was also involved in the implementation of Opera Cloud and IDEAS Revenue Management System, further strengthening the property’s revenue planning and operational efficiency. Prior to this, Candice held roles in Reservations at Novotel Hyderabad Convention Centre, ibis Chennai City Centre and Alila Diwa Goa, building a strong foundation in hotel distribution, reservations strategy and commercial operations before transitioning into Revenue Management.

General Manager’s perspective

Commenting on the appointment, Ram Shetty, General Manager, Grand Mercure Bengaluru Gopalan Mall, said, “We are delighted to welcome Maria to Grand Mercure Bengaluru Gopalan Mall. Her analytical mindset, commercial acumen and experience in revenue strategy make her a valuable addition to our team. As we continue to focus on driving profitable growth, strengthening our direct booking channels, and optimizing overall commercial performance, Candice’s expertise will be instrumental in enhancing our revenue strategies and maximizing business opportunities across all segments. We are confident that her expertise will help strengthen our revenue performance and support the hotel’s continued growth.”

Revenue Manager’s perspective

Speaking about her appointment, Candice, Revenue Manager, Grand Mercure Bengaluru Gopalan Mall said, “I am thrilled to join Grand Mercure Bengaluru Gopalan Mall and be part of a team that is committed to excellence in hospitality. Revenue management is about understanding changing market dynamics and making informed decisions that create long-term value. What excites me most about this opportunity is the ability to combine data-driven insights with strong cross-functional collaboration to develop agile commercial strategies that deliver measurable results. With Bengaluru continuing to evolve as one of India’s most dynamic hospitality markets, I look forward to identifying new opportunities, driving revenue performance and contributing to the hotel’s long-term success. I am eager to work closely with the team to drive sustainable growth while continuing to deliver value for both the hotel and its guests.”

Hasan will oversee the hotel's Rooms Division, leading guest-facing operations, service standards and team development.

Grand Mercure Bengaluru Gopalan Mall has announced the appointment of Zeba Hasan as its Rooms Division Manager, further strengthening its leadership team as it continues to elevate its hospitality offerings and operational excellence.

New role

In her new role, Zeba will oversee the hotel’s Rooms Division, leading key guest-facing functions while focusing on service standards, team development and seamless guest experiences. She will also work closely with the leadership team to support the hotel’s business objectives.

My vision is to create a Rooms Division that consistently delivers personalized, seamless and memorable guest experiences while fostering a culture of collaboration, accountability and continuous learning. I look forward to empowering our teams, embracing innovation and ensuring that every guest leave with lasting memories of Grand Mercure Bengaluru at Gopalan Mall.

Professional experience

Zeba joins Grand Mercure with over a decade of experience in hospitality, having spent her career with leading Accor properties across India. Most recently, she served as Cluster Front Office Manager at Novotel Goa Resort & Spa and Novotel Goa Candolim, where she led front office operations across both hotels. During her tenure, she played a key role in strengthening guest engagement and operational performance, while helping the property become India’s highest enrolment-performing hotel for the Accor Live Limitless (ALL) loyalty programme.

Management commentary

Commenting on the appointment, Ram Shetty, General Manager, Grand Mercure Bengaluru at Gopalan Mall, said, “We are delighted to welcome Zeba to Grand Mercure Bengaluru at Gopalan Mall. Her extensive experience, collaborative leadership style and deep understanding of the Accor ecosystem make her a valuable addition to our team.

With a strong focus on driving commercial growth, enhancing guest engagement, and elevating the hotel’s market presence, Zeba’s appointment comes at a pivotal time. Her expertise will support our vision of delivering memorable experiences while strengthening our positioning in Bengaluru’s competitive hospitality landscape. We are confident that she will further strengthen our commitment to delivering exceptional hospitality.”

Executive perspective

Speaking about her appointment, Zeba Hasan said, “I am delighted to join Grand Mercure Bengaluru at Gopalan Mall and begin this exciting new chapter in my journey with Accor. The opportunity to work with such a passionate team and contribute to a hotel that is known for its warm hospitality and service culture is truly exciting. I am committed to creating exceptional guest experiences by building a high-performing Rooms Division that places equal emphasis on service excellence, operational efficiency, and team engagement. Together with the team, I look forward to introducing thoughtful initiatives that enhance guest satisfaction while maintaining the highest standards of hospitality. I look forward to working alongside the team to build on the hotel’s strong foundation and continue creating meaningful and memorable experiences for every guest.”