Bengaluru, June, 2026: Sheraton Grand Bengaluru Whitefield Hotel & Convention Center is pleased to announce the promotion of Ms. Disha Gulati as Rooms Division Manager. She will now oversee Front Office and Housekeeping functions, with a focus on optimizing operations management, vendor coordination, and team efficiency to further strengthen the hotel’s commitment to operational excellence and elevated guest experiences.
Ms. Gulati brings over 12 years of experience across luxury and premium hospitality brands. Disha joined Sheraton Grand Bengaluru Whitefield and Convention Center in 2022 as Executive Housekeeper, where she led housekeeping operations and upheld high standards of cleanliness, service, and team performance. Her professional journey also includes key roles with Sheraton Hotels & Resorts in New Delhi, ITC Windsor in Bengaluru, and ITC Grand Chola in Chennai.

She holds a Bachelor’s Degree in Hospitality and Hotel Administration from IHM Jaipur, affiliated to IGNOU, and completed the Management Trainee Program at ITC Welcomgroup Management Institute. Over the years, she has built strong expertise in stress management, guest relations, team leadership, budgeting, audits, pre-opening support, and rooms operations.

Recognised for her leadership and performance, Ms. Gulati was felicitated with the “Housekeeper of the Year” award at the Hotelier India Awards 2023. She has also completed several Marriott leadership programs, including MDA in Rooms Leadership, Emerging Leaders, and Evolve.

Commenting on her promotion, Disha said, "I am truly honoured and deeply encouraged by this promotion. It is a reflection of the trust the leadership has placed in me, and that means the world. In my new role, I look forward to bringing both departments, Front Office and Housekeeping, closer together to deliver a seamless and memorable experience for every guest."
Commenting on her promotion, Mr. Elton Hurtis, General Manager, Sheraton Grand Bengaluru Whitefield Hotel & Convention Center, said, “Disha has consistently demonstrated strong operational understanding, people leadership, and a deep commitment to service excellence. Her experience within the hotel and her broader hospitality background make her well-suited for this role, and we are confident she will add significant value to our rooms division.”

With her proven experience and strong leadership capabilities, Ms. Gulati is well-positioned to drive service consistency, operational efficiency, and guest satisfaction in her new role.

Santoshi brings 12 years of industry experience to the position

Santoshi Rawat has been promoted as the new Rooms Division Manager at the iconic 201

rooms inventory hotel, DoubleTree by Hilton Gurugram Baani Square. Rawat has been

associated with DoubleTree by Hilton Gurugram Baani Square since 2023. With 12 years of

experience and the exposure of working with reputed brands like Hilton, Marriott and Hyatt,

Rawat now takes on this new role.

She in her new role will be responsible for uniquely enriching guest comfort and satisfaction,

demonstrating diligent attention to guest feedback, training and development, quality

assurance, budgeting, performance development and ensuring operational excellence within

the team.

Hailing from Uttarakhand, Rawat is known to be a dynamic professional. On the educational

front, she pursued Bachelor of Science in Hotel & Catering Management from Hotel

Management Catering Technology & Applied Nutrition, Guwahati in 2012.

Commenting on her appointment, Jai Chugh, General Manager, DoubleTree by Hilton

Gurugram Baani Square said," Santoshi’s creative mind and extensive experience stands her apart from the rest. I am sure her result-oriented approach and innovative techniques to keep exploring new horizons will contribute in elevating overall guest experience at the hotel."

“I am immensely proud of my association with a reputed hotel like DoubleTree by Hilton

Gurugram Baani Square. As I grow in my role, my top priority will be to enhance guest satisfaction and ensure that each patron leaves with a smile. I am confident that I will be able to match the high guest satisfaction standards we have set in our hotel," said Santoshi Rawat, Rooms Division Manager, DoubleTree by Hilton Gurugram Baani Square.

In her leisure time, she enjoys reading novels and travelling to hill stations for family vacations.