Grand Mercure Bengaluru Gopalan Mall appoints Zeba Hasan as Rooms Division Manager

Hasan will oversee the hotel's Rooms Division, leading guest-facing operations, service standards and team development.

Grand Mercure Bengaluru Gopalan Mall has announced the appointment of Zeba Hasan as its Rooms Division Manager, further strengthening its leadership team as it continues to elevate its hospitality offerings and operational excellence.

New role

In her new role, Zeba will oversee the hotel’s Rooms Division, leading key guest-facing functions while focusing on service standards, team development and seamless guest experiences. She will also work closely with the leadership team to support the hotel’s business objectives.

My vision is to create a Rooms Division that consistently delivers personalized, seamless and memorable guest experiences while fostering a culture of collaboration, accountability and continuous learning. I look forward to empowering our teams, embracing innovation and ensuring that every guest leave with lasting memories of Grand Mercure Bengaluru at Gopalan Mall.

Professional experience

Zeba joins Grand Mercure with over a decade of experience in hospitality, having spent her career with leading Accor properties across India. Most recently, she served as Cluster Front Office Manager at Novotel Goa Resort & Spa and Novotel Goa Candolim, where she led front office operations across both hotels. During her tenure, she played a key role in strengthening guest engagement and operational performance, while helping the property become India’s highest enrolment-performing hotel for the Accor Live Limitless (ALL) loyalty programme.

Management commentary

Commenting on the appointment, Ram Shetty, General Manager, Grand Mercure Bengaluru at Gopalan Mall, said, “We are delighted to welcome Zeba to Grand Mercure Bengaluru at Gopalan Mall. Her extensive experience, collaborative leadership style and deep understanding of the Accor ecosystem make her a valuable addition to our team.

With a strong focus on driving commercial growth, enhancing guest engagement, and elevating the hotel’s market presence, Zeba’s appointment comes at a pivotal time. Her expertise will support our vision of delivering memorable experiences while strengthening our positioning in Bengaluru’s competitive hospitality landscape. We are confident that she will further strengthen our commitment to delivering exceptional hospitality.”

Executive perspective

Speaking about her appointment, Zeba Hasan said, “I am delighted to join Grand Mercure Bengaluru at Gopalan Mall and begin this exciting new chapter in my journey with Accor. The opportunity to work with such a passionate team and contribute to a hotel that is known for its warm hospitality and service culture is truly exciting. I am committed to creating exceptional guest experiences by building a high-performing Rooms Division that places equal emphasis on service excellence, operational efficiency, and team engagement. Together with the team, I look forward to introducing thoughtful initiatives that enhance guest satisfaction while maintaining the highest standards of hospitality. I look forward to working alongside the team to build on the hotel’s strong foundation and continue creating meaningful and memorable experiences for every guest.”

Udaipur Marriott Hotel Strengthens Leadership Team with Key Appointments

National, May 2025: Udaipur Marriott Hotel, the first hotel in Udaipur under the flagship Marriott Hotels brand today announced the appointment of key leadership roles across verticals, further solidifying its commitment to delivering exceptional guest experiences, operational excellence, and brand growth.

Tapan Mudgal joins Udaipur Marriott Hotel as Director of Food & Beverage, bringing over a decade of experience and having been part of the pre-opening team since January 2025. In his new role, he will lead the F&B division across the 226-room property, focusing on revenue growth, operational excellence, and elevated guest experiences. Previously, as Director of F&B at Jaipur Marriott, Mudgal achieved record-breaking revenues and successfully led high-profile events. Known for his people-first leadership and commitment to talent development, he is set to play a pivotal role in defining the hotel’s culinary and service standards.

Arjun KS, Director of Finance, brings with him 14 years of rich experience and a sharp focus on financial strategy and associate development. His Marriott journey began at JW Marriott Hotel Bengaluru, and he has since held key roles across multiple properties including Courtyard by Marriott Shillong, Courtyard & Fairfield by Marriott Outer Ring Road Bengaluru, Sheraton Hyderabad, and Renaissance Bengaluru Race Course Hotel. Prior to this, he served as Director of Finance at Moxy Mumbai. With deep expertise across the Marriott portfolio, Arjun is well-positioned to drive financial excellence and support the hotel’s long-term growth.

Manish Vishwa, appointed as the Director of Engineering, brings over 20 years of experience in engineering operations across leading hospitality brands, including Hyatt, Marriott, and Amari, contributing his expertise to hotel pre-openings, refurbishments, and ongoing operations. His focus on infrastructure management and cost-effective solutions will be key to maintaining the hotel’s operational excellence.

Khushboo Sharma has been appointed Assistant Director of Human Resources at Udaipur Marriott Hotel. With 13+ years of experience, she began her career at Taj Lake Palace and has worked with Oberoi, Radisson, and Marriott since 2021. Most recently with Courtyard by Marriott Ahmedabad, Khushboo brings a people-first approach rooted in respect, excellence, and a passion for empowering teams.

Harish Chauhan has been appointed as the Room Division Manager, bringing a strong track record from leading roles at The Westin Pushkar, Raffles Udaipur, and Hilton Jaipur. With a focus on guest satisfaction, team development, and operational excellence, his leadership is set to elevate the hotel’s service standards and overall guest experience.

Akhilesh VR, appointed Executive Housekeeper, brings 16 years of experience managing housekeeping operations across leading hotel brands such as Marriott International, Radisson Blu, Hyatt, ITC The Luxury Collection, and Club Mahindra Holidays. His expertise in team leadership and operational efficiency will be integral to maintaining high standards of guest satisfaction and quality at Udaipur Marriott Hotel.

Pradip Chandra Das has been appointed as the Loss Prevention Manager, with a strong background in safety and security across Marriott properties. His extensive certifications and experience managing high-risk situations will enhance safety and security at the hotel.

Shiv Prakash joins Udaipur Marriott Hotel as IT Manager, bringing over a decade of expertise in hospitality tech across marquee Marriott properties like JW Marriott Jaipur and Jaisalmer Marriott. Skilled in system integrations, compliance, and pre-opening setups, Prakash will ensure seamless and future-ready IT operations at the hotel.

Paramjot Soni joins Udaipur Marriott Hotel as Marketing and Communications Manager, bringing extensive experience across Marriott, IHG, and Chalet Hotels. With expertise in digital marketing, PR, brand partnerships, and content strategy, she’s known for her creative vision and hands-on approach. Paramjot will lead impactful campaigns to elevate the hotel’s visibility and positioning.

These strategic appointments mark a significant milestone in Udaipur Marriott Hotel’s journey, bringing together a dynamic team of seasoned professionals dedicated to upholding the brand’s promise of excellence.

ABOUT MARRIOTT INTERNATIONAL

Marriott International, Inc. (Nasdaq: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 9,500 properties across more than 30 leading brands in 144 countries and territories. Marriott operates, franchises, and licenses hotels, residential, timeshare, and other lodging properties all around the world. The company offers Marriott Bonvoy®, its highly awarded travel platform. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us on Facebook and @MarriottIntl on X and Instagram.

Minakshi Panday Joins Novotel Guwahati GS Road as Room Division Manager

Novotel Guwahati GS Road is pleased to announce the appointment of Minakshi Panday as the new Room Division Manager. With an illustrious career spanning over 12 years in the hospitality industry, she brings a wealth of experience and expertise to her new role.

Prior to joining Novotel Guwahati GS Road, Minakshi served as the Room Division Manager at Hilton, Varanasi, where she was instrumental in enhancing guest experiences and ensuring operational excellence. Her journey in hospitality has seen her contribute her skills and knowledge to renowned establishments such as Taj Mahal Palace, Mumbai, and Hyatt Regency, Thrissur, where she consistently delivered exceptional results and garnered accolades for her dedication to service excellence.

Minakshi holds a Bachelor of Science in Hospitality and Hotel Administration from the prestigious Institute of Hotel Management, Hyderabad, further solidifying her foundation in the industry and equipping her with the necessary skills to excel in her career.

"We are thrilled to welcome Minakshi Panday to our team at Novotel Guwahati GS Road," said Manmeet Singh, General Manager of Novotel Guwahati GS Road. "Her extensive experience, proven leadership abilities, and commitment to excellence make her the perfect fit for the role of Room Division Manager. We are confident that under her guidance, our hotel will continue to deliver exceptional service and unforgettable experiences to our guests."

In her role as Room Division Manager, she will be responsible for overseeing all aspects of guest services, ensuring seamless operations, and maintaining the high standards of quality and hospitality that Novotel Guwahati GS Road is renowned for.

JW Marriott Bengaluru Prestige Golfshire Resort & Spa Elevated Debalina Duttagupta as Room Division Manager

Bengaluru, India – April 2024 – JW Marriott Bengaluru Prestige Golfshire Resort & Spa proudly announces the elevation of Debalina Duttagupta as their new Room Division Manager. With a rich background in hospitality spanning over 13+ years and a diverse portfolio including esteemed hotels such as Sheraton Grand Bangalore, Marriott Hotels & Resorts Whitefield, Bengaluru and The Raintree Annasalai, Chennai, she brings a wealth of expertise in her new role.  

Debalina holds a Bachelor degree in Hospitality Management from Napier University Edinburgh, Scotland, and a Diploma in Hotel Management and Catering Technology from the Institute of Advanced Management, Kolkata. Her extensive experience and academic qualifications uniquely position her to lead and manage all aspects of the Front Office and Housekeeping departments at the prestigious JW Marriott Bengaluru Prestige Golfshire Resort & Spa.

Renowned for her exceptional operational acumen, Debalina has demonstrated a keen ability to oversee day-to-day operations while developing and implementing effective strategies to enhance customer satisfaction and operational efficiency in guest service management, strategy planning and guest experiences. 

Jaisalmer Marriott Resort & Spa Announces Mr. Sanjay Malvia as Room Division Manager

Jaisalmer, Rajasthan – Jaisalmer Marriott Resort & Spa is thrilled to announce the appointment of Mr. Sanjay Malvia as the Rooms Division Manager. With over 14 years of experience in the hospitality industry, he has worked with multiple renowned hospitality chains namely, Oberoi, Hyatt, and Marriott hotels.

Speaking on his appointment, Shiv Bose (General Manager) was quoted “We are delighted to welcome Sanjay in our team. His immersive expertise in the hospitality industry will juxtapose with the heightened service experience we provide to our guests at our experiential resort. I look forward to working with Sanjay and collaborating on projects for service enhancements.”

As a Room Division Manager, Sanjay's responsibilities will include managing the daily operations and delivering personalized guest experiences. He will be responsible for leading his team to greater heights in service delivery and driving consistency in offerings. He will also be responsible for imparting training and developing the skill set of his team.

An ardent animal lover and travel connoisseur, Sanjay loves to spend time with his pet dog, whom he has fondly named “Whiskey”.