Home (new design)

Drawing on years in Front Office operations, Gagandeep Singh Chawla argues that upset guests want ownership before compensation, and explains how hotel teams can recover service well.

Marty McDaniel, CHA, argues that the P&L is usually the last place an operating problem shows up, and explains the leading indicators hotel operators should watch before month-end.

Drawing on years in Front Office operations, Gagandeep Singh Chawla argues that upset guests want ownership before compensation, and explains how hotel teams can recover service well.

Marty McDaniel, CHA, argues that the P&L is usually the last place an operating problem shows up, and explains the leading indicators hotel operators should watch before month-end.

With its new Kamala Mills taproom, Mumbai's Berlin Brew is building systems for consistency as it works towards around 20 outlets, pairing Berlin beer styles with Indian ingredients.