Mukesh Kumar Tripathi, General Manager of The Orchid Hotel Jamnagar, on moments no SOP can predict, when personalisation turns transactional, authentic local experiences, and why human connection creates memories.
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Mukesh Kumar Tripathi, General Manager of The Orchid Hotel Jamnagar, on moments no SOP can predict, when personalisation turns transactional, authentic local experiences, and why human connection creates memories.
