Cheval Collection in Dubai names John Raffoul as cluster general manager

He will oversee Cheval Maison The Palm and Cheval Maison Expo City

John Raffoul is to lead Cheval Collection in Dubai, as the new cluster general manager for Cheval Maison The Palm and Cheval Maison Expo City.

Raffoul joins the two serviced hotel apartment properties in Dubai with more than 23 years’ experience in the hospitality sector in the Middle East.

He was previously general manager at Cheval Maison The Palm, which opened in 2023. A major refurbishment to the property is nearing completion.

Cheval Maison Expo City opened in 2024 and the two properties have 282 keys between them. The pet-friendly properties are home to one-, two- and three-bedroom apartments with kitchens. There is a rooftop pool and a gym at both properties.

Two luxury serviced apartment complexes from the Cheval Collection are currently being built in Riyadh, while Cheval Residences Dubai Islands is the company’s first branded residences.

John’s well-deserved appointment is a testament to his skills, performance and unwavering dedication, which are reflected in consistently high ratings in customer feedback and guest satisfaction,” said Nick Pilbeam, chief commercial officer at Cheval Collection.

“John is playing a key role in further elevating our brand, reputation and offering in the Middle East, and as we continue our regional expansion, we are delighted to have him at the helm of our stunning flagship properties at The Palm and Expo City.”