Mercure Hyderabad KCP appoints Suraj Kumar Gupta as Front Office Manager

Hyderabad, April 2024 - Mercure Hyderabad KCP announced the appointment of Mr. Suraj Kumar Gupta as the new Front Office Manager for the property. In his new role, Suraj will spearhead the maintenance of established quality and service standards while adeptly managing the front office operations to ensure an unparalleled guest journey. With his innovative approach, Suraj is committed to enhancing service standards and values, thereby exceeding guest expectations.

With over a decade of experience in the hospitality industry,  Suraj is poised to leverage his expertise in elevating guest experiences at Mercure Hyderabad KCP.  He has worked with a few of the leading hospitality chains such as Aloft Whitefield Hotel, Bangalore Novotel & Ibis Bengaluru ORR, Novotel & Ibis Chennai OMR, and The Park Hotels Chennai.

Mr. Parag Shah, General Manager of Mercure Hyderabad KCP said “We are thrilled to welcome Mr. Suraj Kumar Gupta to the Mercure Hyderabad KCP family. With his proven track record and passion for hospitality, we are confident that he will enhance our service standards and contribute significantly to our continued success."

Speaking on his appointment, Mr Suraj Kumar Gupta said, "I am thrilled to join the exceptional team at Mercure Hyderabad KCP. It's an honour to contribute to the property's legacy of service excellence and work towards creating unforgettable experiences for our guests. Together, we will ensure that every guest feels welcomed and valued throughout their stay."

InterContinental Marine Drive, Mumbai appoints Santosh Thorat as their New Front Office Manager

InterContinental Marine Drive, Mumbai, renowned for its commitment to unparalleled luxury and exceptional guest experiences, is thrilled to announce the appointment of Santosh Thorat as the new Front Office Manager. 

With an illustrious career in the hospitality industry Santosh Thorat brings a wealth of expertise and a proven track record of elevating guest services to new heights. A Hotel Management graduate of Mumbai University, Santosh started his Front Office Career with Renaissance Mumbai Convention Centre Hotel and has worked with renowned hospitality brands like Marriott Premium and Select Service Brands, Four Points by Sheraton, and more for over a decade. His extensive background in managing front-of-house operations aligns seamlessly with InterContinental Marine Drive, Mumbai’s dedication to delivering a world-class experience for its esteemed guests. 

At InterContinental Marine Drive Mumbai, Santosh will be responsible for overseeing the front office operations, ensuring seamless check-in and check-out experiences, and spearheading initiatives to enhance guest satisfaction. His expertise is expected to play a pivotal role in maintaining and furthering the hotel’s reputation as a premier destination for luxury and sophistication. 

Santosh expressed enthusiasm about joining InterContinental Marine Drive, stating, "I am honoured to be a part of InterContinental Marine Drive’s esteemed team. The commitment to excellence and the dedication to providing an unparalleled guest experience align with my professional values. I look forward to contributing to the continued success and reputation of the property."