Mr. Avik Roy Chowdhury appointed as Front Office Manager

As Front Office Manager, Avik Roy Chowdhury brings over a decade of experience in front office operations, guest services and hotel leadership across prominent IHG and Accor properties. With a strong focus on guest satisfaction, operational efficiency and brand excellence, he leads the front office team in delivering seamless hospitality experiences while driving quality, loyalty and service performance.

 Avik's career has been shaped through progressive leadership roles at Crowne Plaza Bengaluru Electronic City, Holiday Inn Chennai OMR, Holiday Inn Agra, Holiday Inn Goa Candolim, Novotel Kochi Infopark and voco Jim Corbett. Throughout his journey, he has been recognised with several accolades, including Star of the Year, Highest Upseller Award and Manager of the Quarter. As an IHG Certified Trainer and Brand Audit Champion, he has successfully led quality audits, loyalty programmes, operational training and guest experience initiatives, contributing significantly to hotel performance and brand compliance.

 A graduate in Hotel Management from NSHM, Durgapur, Avik is known for his guest-first philosophy, collaborative leadership and passion for developing high-performing teams. His expertise in front office operations, quality assurance and service excellence enables him to consistently create memorable guest journeys while strengthening operational standards.

Hyatt Centric MG Road Bangalore Appoints Payal Doulani as Assistant Front Office Manager

Bengaluru, October , 2026: Hyatt Centric MG Road Bangalore has appointed Payal Doulani as Assistant Front Office Manager. With nearly a decade of experience in front office operations, guest experience, team leadership and revenue management, she will lead key front office functions, focusing on enhancing guest satisfaction, operational efficiency and service excellence.

Prior to this role, Payal served as Assistant Front Office Manager at Hyatt Place Banjara Hills, Hyderabad, where she managed front office operations, guest relations and revenue initiatives. Her hospitality journey includes experience with renowned brands such as Hyatt, Taj Hotels and Sheraton, bringing a strong foundation in guest services and hotel operations.

Commenting on her appointment, Payal Doulani, Assistant Front Office Manager, Hyatt Centric MG Road Bangalore, said, “I am delighted to take on this new role at Hyatt Centric MG Road Bangalore. The front office is where a guest’s experience begins and often where their impression of the hotel takes shape. I look forward to bringing my experience in guest service, team leadership and operational excellence to the property, while creating thoughtful and seamless experiences for every guest.”

With a career built around front office operations, team management, guest satisfaction and commercial performance, Payal will contribute to further strengthening the property’s guest experience while supporting the hotel’s operational priorities.

Jaipur Exhibition and Convention Centre & Novotel Jaipur Convention Centre – Managed by Accor announces the appointment of Anand Yadava as Front Office Manager

Anand Yadava brings over 15 years of hospitality experience across front office, rooms operations, MICE and guest experience.

Jaipur Exhibition and Convention Centre (JECC) & Novotel Jaipur Convention Centre – Managed by Accor are delighted to announce the appointment of Anand Yadava as Front Office Manager.

With over 15 years of rich experience in the hospitality industry, Anand brings extensive expertise in Front Office and Rooms Operations, guest experience, MICE operations, VIP handling, revenue optimization, and team leadership. Throughout his career, he has demonstrated strong leadership in managing hotel operations and delivering service excellence.

Previous role and experience

In his previous role at The Leela Ambience Convention Hotel, New Delhi, Anand served as Deputy Front Office Manager, where he managed Front Office operations for a 480-key luxury convention hotel, including high-volume arrivals, MICE groups, VIP movements, guest journeys, inventory management, forecasting, and upselling strategies.

Bringing a wealth of industry experience, Anand has been associated with renowned hospitality brands including The Leela, Radisson, and Lemon Tree Hotels. His experience includes guest handling, VIP protocols, revenue control, service recovery, group movements, and team development.

Anand Yadava on his new role

Sharing his thoughts on the new role, Anand said: “I am excited to join Novotel Jaipur Convention Centre & JECC – Managed by Accor and look forward to contributing to the continued growth of the property by delivering exceptional guest experiences and strengthening operational excellence.”

Responsibilities at Novotel Jaipur Convention Centre

In his role as Front Office Manager, Anand will be responsible for overseeing Front Office operations, managing VIP and MICE movements, enhancing guest experience, and ensuring operational and service excellence.

Management on the appointment

Commenting on the appointment, Manik Vishnoi, Director of Operations, Novotel Jaipur Convention Centre & JECC – Managed by Accor, said: “We are pleased to welcome Anand to the team. His extensive experience, strong operational expertise, and focus on guest experience will play a valuable role in further strengthening our Front Office operations and service excellence.”

Novotel Kolkata Appoints Yogesh Kumar as Front Office Manager

Kolkata, August 2026: Novotel Kolkata Hotel & Residences has announced the appointment of Yogesh Kumar as Front Office Manager, bringing with him extensive experience across front-office operations, guest relations, team leadership and hotel performance management.

Yogesh has built a progressive career with leading hospitality brands, beginning with JW Marriott Mussoorie and Vivanta by Taj Guwahati, before joining Courtyard by Marriott, where he took on a series of increasingly senior front-office roles across Bhopal and Shillong. Most recently, he served as Front Office Manager at Courtyard by Marriott Shillong, where he was responsible for leading the front-office team, maintaining service standards, monitoring operations, and overseeing budget planning and revenue forecasting.

Over the course of his career, Yogesh has developed expertise in guest services, team management, customer relations, revenue analysis, forecasting and operational performance. His experience reflects a strong understanding of the front office as a vital part of the guest journey, while also contributing to the hotel’s wider business objectives.

In his new role at Novotel Kolkata, Yogesh will focus on driving a cohesive approach to guest satisfaction, operational efficiency, team performance and business results. He will work towards strengthening service standards, encouraging greater team engagement and creating a culture of accountability and continuous improvement across the front-office function.

Commenting on the appointment, Mr. Rajneesh Kumar, General Manager, Novotel Kolkata Hotel & Residences, said, “We are delighted to welcome Yogesh to Novotel Kolkata. His extensive experience in front-office operations, coupled with his strong focus on guest satisfaction and team leadership, will be a valuable addition to our team. We look forward to his contribution in further strengthening our service standards and creating seamless, personalised experiences for our guests.”

A key aspect of his approach will be balancing the efficiency offered by technology with the warmth of personalised hospitality. As guest expectations continue to evolve, his focus will be on leveraging technology to create a more seamless journey while ensuring that meaningful human interactions remain at the centre of the guest experience.

Yogesh also aims to build a professional, proactive and commercially aware Front Office team committed to delivering consistent and personalised service. His appointment further strengthens Novotel Kolkata’s focus on operational excellence and memorable guest experiences. Outside of work, he enjoys travelling, spending time with his family and going on drives to explore new places and experiences.

Divyansh Khanna Joins as Front Office Manager

Divyansh brings over a decade of experience in luxury hospitality to his new role as Front Office Manager. Having built his career across leading hospitality brands including The Postcard Hotel, Trident Nariman Point, and The Oberoi Centre of Learning and Development, Khanna has developed extensive expertise in front office operations, guest engagement, team leadership, and service delivery.

His professional journey across housekeeping, duty management, and front office leadership has provided him with a comprehensive understanding of hotel operations and a strong foundation in creating seamless guest experiences.

"I am delighted to join The Ritz-Carlton, Bangalore and become part of a team that is recognised for its exceptional hospitality," says Divyansh Khanna. "I look forward to working closely with the team to create memorable first impressions for our guests while fostering a culture of collaboration and continuous improvement."

At The Ritz-Carlton, Bangalore, Khanna will lead the Front Office team, overseeing guest arrivals and departures, concierge services, daily operations, and team development while ensuring seamless coordination across departments to deliver the personalised service synonymous with the brand.

ibis Styles Mysuru appoints Naveen Kumar G as Front Office Manager

The hospitality professional brings over a decade of experience in front office operations, guest engagement and hotel pre-opening.

ibis Styles Mysuru announces the appointment of Naveen Kumar G as Front Office Manager, further strengthening its leadership team as the hotel continues to enhance service excellence and operational performance.

Professional background

With over a decade of hospitality experience, Naveen brings extensive expertise in front office operations, guest engagement, and hotel pre-opening, along with a strong track record of leading high performing teams and delivering exceptional guest service.

Prior to joining ibis Styles Mysuru, Naveen served as Front Office Manager at Fortune Select OMR Chennai, where he successfully led the hotel’s pre-opening front office operations, including operational planning, team recruitment and training, and the implementation of Opera Cloud PMS.

Front Office Manager’s perspective

Commenting on his appointment, Naveen Kumar G said, “I am delighted to join the vibrant team at ibis Styles Mysuru. I look forward to creating memorable guest experiences, strengthening operational excellence, and working alongside the team to uphold the brand’s energetic spirit and warm hospitality.

Sheraton Grand Bengaluru Whitefield Hotel & Convention Center elevates Raees Mulla as Front Office Manager

Bengaluru, July 2026: Sheraton Grand Bengaluru Whitefield Hotel & Convention Center has announced the elevation of Raees Mulla as Front Office Manager. Having been associated with the hotel for over four years, Raees moves into the role after steady progression within the front office team, most recently serving as Assistant Front Office Manager.

With over a decade of experience across luxury hospitality brands, Raees brings a strong understanding of front office operations, guest experience, revenue optimisation, service recovery and team leadership. In his new role, he will oversee the hotel’s front office operations, including guest services, arrivals and departures, VIP movements, service recovery, operational controls and team development.

Raees joined Sheraton Grand Bengaluru Whitefield in 2021 as Front Desk Manager and was elevated to Assistant Front Office Manager in 2023. During his tenure, he has contributed to strengthening front office efficiencies, improving guest satisfaction, streamlining daily operations and mentoring teams across guest facing functions. Prior to joining the hotel, he held key roles at JW Marriott Mumbai Juhu and Trident Nariman Point, where he built a strong foundation across reservations, front office operations and luxury guest service.

A graduate in Hospitality Management from Kohinoor College, Mumbai, Raees also holds an Advanced Diploma in Hospitality Management from BHMS, Switzerland. His professional achievements include graduating from Marriott’s Development Academy, ENVISION, receiving the Marriott 5 Years Service Award, and earning his certification as a Departmental Trainer through The Oberoi Centre of Learning and Development. These milestones reflect his commitment to continuous learning, people development and service excellence within luxury hospitality.

Commenting on his elevation, Raees Mulla, Front Office Manager, Sheraton Grand Bengaluru Whitefield Hotel & Convention Center said, “"Four years at Sheraton Grand Bengaluru Whitefield have taught me more than I could have anticipated. The environment here encourages you to take ownership, ask questions and grow. I have been fortunate to have a leadership team that believed in my potential before I fully did. This elevation belongs as much to my team as it does to me. My focus now is simple: keep raising the bar on what our guests experience every time they walk through our doors."

Welcoming him to the role, Elton Hurtis, General Manager, Sheraton Grand Bengaluru Whitefield Hotel & Convention Center, said, “Raees’s elevation is a reflection of the consistency, ownership and operational maturity he has demonstrated through his journey with us. Front office plays a critical role in a hotel of our scale, especially with our mix of business travellers, long stay guests, events, conventions and VIP movements. Raees understands this complexity well and has the ability to lead teams with both structure and empathy. We are confident that he will continue to strengthen service delivery and support the hotel’s focus on guest experience excellence.”

With this elevation, Sheraton Grand Bengaluru Whitefield Hotel & Convention Center continues to strengthen its leadership team by nurturing internal talent and recognising high performing associates who contribute to the hotel’s service culture and operational excellence.

The Westin Pune Koregaon Park Announces the Promotion of Pradeep Mer as Front Office Manager

Pune: The promotion of Pradeep Mer to Front Office Manager marks a proud milestone for the hotel’s front office team. 

With an impressive hospitality career and deep expertise in front office operations, guest engagement, and service excellence, Pradeep has been an integral part of The Westin Pune’s success over the years. His dedication, leadership, and consistent commitment to creating memorable guest experiences have significantly contributed to elevating the hotel’s operational efficiency and service standards. 

Throughout his journey, Pradeep has demonstrated strong proficiency in team leadership, guest relations, brand service standards, and process optimization. His ability to drive performance while nurturing a culture of warmth and hospitality has earned him admiration across teams and departments. 

Speaking on his promotion, Pradeep Mer said: 

“Having grown with The Westin Pune Koregaon Park since 2016, this promotion is a meaningful milestone. I look forward to leading our teams in elevating guest experiences and upholding the service standards we proudly stand for.” 

With this promotion, The Westin Pune Koregaon Park reaffirms its commitment to recognizing homegrown talent and cultivating leadership focused on delivering an exceptional guest experience.

Courtyard by Marriott Mahabaleshwar Announces the Appointment of Laxmi Singh as Front Office Manager

Mahabaleshwar, 2025: Courtyard by Marriott Mahabaleshwar is pleased to announce the appointment of Laxmi Singh as its new Front Office Manager. With over eight years of extensive experience in hospitality operations, guest relations, and team leadership across renowned hotel brands, Laxmi brings a strong commitment to service excellence and operational efficiency to her new role.

Rahul Janve, General Manager, Courtyard by Marriott Mahabaleshwar, said, “We are delighted to welcome Laxmi Singh as our Front Office Manager. Her deep understanding of guest expectations, strong operational acumen, and proven track record within the Marriott portfolio make her an invaluable addition to our leadership team. We are confident that her expertise will further enhance our service excellence and elevate the overall guest experience at our resort.”

Laxmi joins the Mahabaleshwar property after successfully serving as Guest Relations & Loyalty Manager at Courtyard by Marriott Mahabaleshwar, where she played a pivotal role in elevating guest engagement programs, enhancing loyalty member experiences, and driving improvements in guest satisfaction scores. She later moved to Courtyard by Marriott Pune as Assistant Front Office Manager, where she strengthened departmental processes, led guest-centric initiatives, and supported the hotel in achieving top rankings on TripAdvisor.

In her new role as Front Office Manager, Laxmi will oversee daily front office operations, strengthen guest satisfaction strategies, enhance team performance, and uphold Marriott’s service excellence standards at the Mahabaleshwar property.

Commenting on her appointment, Laxmi said, “Courtyard by Marriott Mahabaleshwar holds a special place in my career journey, and I am honoured to take on this leadership role. I look forward to building on our legacy of warm hospitality and enriching the overall guest experience.”

With a solid background that includes leadership roles at Accor Residences, Qatar; The Fern Hotels & Resorts; Taj Hotels & Resorts; and Chhatrapati Shivaji Maharaj International Airport, Laxmi has consistently demonstrated exceptional capabilities in front office operations, complaint resolution, VIP guest handling, financial accuracy, and team development. Her international exposure and experience during global events like the FIFA World Cup 2022 further add to her operational strength.

Recognised as a Guest Voice Champion, a Top 5 Performer in South Asia for Marriott Bonvoy Occupancy (2024), and the recipient of several accolades, including Manager of the Quarter and IIHM’s Unsung Hero Award, Laxmi is celebrated for her dedication, initiative, and strong guest-first approach.

Holiday Inn New Delhi Mayur Vihar Noida names Ishan Thaman as Front Office Manager

Holiday Inn New Delhi Mayur Vihar Noida announces the appointment of Ishan Thaman as Front Office Manager. Ishan brings with him 14 years of rich experience in the hospitality industry, having worked with globally recognized brands such as Marriott, The Leela and IHG.

Throughout his career, Ishan has consistently demonstrated excellence in guest experience, team leadership, sales, and operational efficiency, contributing significantly to enhancing service standards and driving brand loyalty.

Career Highlights and Achievements

A certified Departmental Trainer and Hotel Experience Champion, Ishan has also been part of IHG’s SWA Journey to General Manager Program and has received multiple recognitions for leadership, innovation, and guest engagement.

In his new role, Ishan will be responsible for leading and managing the front office operations, ensuring seamless guest arrival and departure experiences, driving guest satisfaction and loyalty programs, overseeing front office budgeting, cost control, and revenue optimization through effective upselling and inventory management, managing and training a diverse front office team to deliver consistent service excellence, coordinating with Sales, Housekeeping, Food & Beverage, and Engineering to ensure flawless inter-departmental collaboration and analysing guest feedback to implement service improvements.

“We are delighted to welcome Ishan Thaman to the leadership team at Holiday Inn New Delhi Mayur Vihar Noida. Ishan’s depth of experience, strategic mindset, and passion for hospitality align perfectly with our brand’s vision of delivering authentic and memorable guest experiences. His proven track record in driving guest satisfaction, mentoring teams, and achieving operational excellence will further strengthen our service culture and elevate our performance benchmarks. We look forward to his valuable contributions as we continue to enhance our guest journey and brand reputation.” – Anurag Rai, General Manager.

Kunal Naidu Elevated to Front Office Manager at DoubleTree by Hilton Goa, Panaji

National, September 2025: DoubleTree by Hilton Goa, Panaji is proud to announce the elevation of Kunal Naidu as the Front Office Manager. With over 14 years of extensive experience in the hospitality sector, Kunal’s promotion is a testament to his commitment, leadership, and operational excellence in enhancing guest satisfaction and driving revenue growth.

A graduate of Rizvi College of Hotel Management and Catering Technology, Mumbai, Kunal has built his career with leading hospitality brands including Ibis Hotels, Crowne Plaza Pune City Centre (IHG), and DoubleTree by Hilton Goa, Panaji. Over the years, he has excelled in managing front office, spa, recreation, and rooms operations, consistently driving guest satisfaction, implementing revenue-enhancing strategies, and strengthening compliance processes. Recognized for his creativity, analytical approach, and people-first leadership style, Kunal is respected for balancing operational precision with a strong guest-centric mindset, contributing significantly to business growth and team excellence.

“This elevation is both an achievement and an inspiration,” said Kunal Naidu. “As Front Office Manager, my focus will be on further enhancing the guest journey while fostering a culture of excellence and innovation. I look forward to creating memorable experiences that embody the spirit of DoubleTree hospitality.”

Welcoming this elevation, Harshad Nalawade, General Manager of DoubleTree by Hilton Goa, Panaji, remarked, “Kunal has consistently showcased remarkable leadership, strategic acumen, and the ability to inspire his team to deliver exceptional guest experiences. His elevation is a reflection of his hard work, creativity, and dedication to Hilton’s service philosophy. We are proud to see his growth within the organization, and confident he will continue to raise the bar for guest satisfaction and operational excellence.”

This elevation reinforces the hotel’s commitment to nurturing in-house talent and fostering leadership that drives both guest delight and business success.

About DoubleTree by Hilton Goa, Panaji

DoubleTree by Hilton Goa, Panaji is a premier hospitality destination located in the vibrant heart of Goa. Known for its warm hospitality, modern amenities, and personalized service, the hotel offers a blend of comfort and local charm. With a commitment to delivering exceptional guest experiences, DoubleTree by Hilton Panaji Goa is the ideal choice for both leisure and business travelers seeking memorable stays in this coastal paradise.

The Den Bengaluru Welcomes Priyanka Majumder as New Front Office Manager to Elevate Guest Experience

Bengaluru, September 2025: The Den Bengaluru is delighted to welcome Priyanka Majumder as the new Front Office Manager (FOM). With a robust 13-year background in hospitality and a proven track record of leading guest services, team development, and front office operations, Priyanka brings a dynamic blend of experience and leadership to the role.

She has held key positions at esteemed hospitality brands such as Grand Mercure, Pride Hotels, Holiday Inn Express, Hyatt, Novotel, and The Lalit. Most recently, she served as the Learning & Development Manager at Grand Mercure Bengaluru at Gopalan Mall, showcasing her strength in performance coaching, guest satisfaction enhancement, and operational excellence.

In her new role, Priyanka will be responsible for streamlining front office operations, driving team engagement, and curating superior guest experiences aligned with The Den’s brand ethos. Her leadership will play a pivotal role in elevating service standards and reinforcing The Den’s positioning as a millennial luxury hotel in Bengaluru.

Excited to join the team Priyanka shared, “I am thrilled to be part of The Den’s vibrant team. I look forward to creating memorable experiences for our guests and nurturing a motivated and empowered front office team.”

With this new appointment, Mr. Vinesh Gupta, the General Manager of the Den hotel in Bengaluru has expressed his gratitude, stating, “We’re excited to welcome Priyanka Majumder to The Den Bengaluru as our new Front Office Manager. Her rich experience, people-first leadership style, and dedication to guest satisfaction perfectly complement our commitment to millennial luxury. We’re confident she’ll elevate our front office operations and create exceptional guest experiences.”

JW MARRIOTT MUMBAI SAHAR APPOINTS NUMRATA RAI KUMAR AS FRONT OFFICE MANAGER

Mumbai, August 2025: Located near the international airport and regarded as the Gateway to Mumbai, JW Marriott Mumbai Sahar is delighted to announce the appointment of Numrata Rai Kumar as the new Front Office Manager. With a distinguished career in hospitality and a deep-rooted focus on delivering outstanding guest service, Numrata brings a wealth of expertise, dynamic leadership, and fresh perspectives to her new role.

Leveraging her broad expertise in hospitality, Numrata Rai Kumar most recently excelled as Front Office Manager at Park Hyatt Hyderabad, where she raised guest satisfaction and operational standards to new heights. Her extensive career also includes key roles such as Assistant Front Office Manager at Courtyard by Marriott Siliguri, and managerial positions at Conrad Hotels & Resorts, Shangri-La Hotels and Resorts, Taj Hotels Resorts and Palaces, and Westin Hotels & Resorts. Numrata’s commitment to enhancing front office operations has been recognized through accolades like the "Best Employee of the Year" award, highlighting her commitment to outstanding service.

In her new position, Numrata will oversee all aspects of front office operations, focusing on seamless guest arrivals and departures, curating personalized guest experiences, and upholding the hotel’s reputation for luxury and excellence. With her remarkable attention to detail, JW Marriott Mumbai Sahar looks forward to achieving new benchmarks in guest service and operational efficiency under her stewardship.

JW Marriott Mumbai Sahar is pleased to welcome Numrata Rai Kumar and is excited about her contribution in enhancing the hotel’s hospitality experiences and strengthening its reputation as a leading luxury destination in Mumbai.

Sanil Mule Joins The Orchid Hotel Pune as Front Office Manager to Lead Guest Experience Excellence

Pune: Bringing over a decade of hospitality experience across India and the Middle East, Sanil Mule has joined The Orchid Hotel Pune as its new Front Office Manager.

Sanil Mule brings a wealth of knowledge in guest services, front office operations, and team leadership. His professional journey includes key roles with reputed hospitality brands, where he consistently demonstrated a passion for excellence, team building, and delivering personalized guest experiences.

Prior to joining The Orchid Hotel Pune, Mr. Mule was associated with properties across India and the Middle East, gaining international exposure and honing his skills in dynamic, fast-paced environments. His expertise lies in front office administration, guest satisfaction metrics, and building high-performing service teams.

In his new role at The Orchid Hotel Pune, Sanil will spearhead front desk operations, drive service standards, and ensure seamless guest interactions from check-in to check-out. His focus will be on elevating the guest experience while aligning with the hotel’s eco-conscious hospitality philosophy.

Mr. Soumitra Kundu, Deputy General Manager, The Orchid Hotel Pune, shared,
“We are delighted to welcome Sanil Mule to our leadership team. His experience, energy, and strong operational background will be invaluable as we continue to innovate and raise the bar in guest engagement and service excellence.”

I’m truly excited to be a part of The Orchid Hotel Pune, a brand that stands for sustainability and heartfelt hospitality. I look forward to working with the team to enhance the guest experience, build stronger service culture, and contribute meaningfully to the hotel’s continued success. Said Sanil Mule, Front Office Manager,The Orchid Hotel Pune. 

Sanil’s appointment reflects The Orchid Hotel Pune’s ongoing commitment to excellence, sustainability, and creating memorable experiences for every guest.

Mercure Lucknow Gomti Nagar Announces Appointment Of Key Department Heads

Lucknow,  July 2025: Mercure Lucknow Gomti Nagar is pleased to announce the appointment of five seasoned professionals to lead significant departments in its continued pursuit of service excellence and operational efficiency.

DEEPAK KUMAR SINGH has been appointed as the Food and Beverage Manager. With over 12 years of experience in culinary operations and guest service, he will head the enrichment of the hotel's dining experiences, including restaurant operations, banqueting, and bar services.

OM PRAKASH JHA takes over as Finance Controller, bringing strong financial insight and a dense background in hospitality accounting. He will oversee the hotel’s budgeting, financial reporting, and compliance functions.

ASHISH RANA joining as the Front Office Manager, will lead the front desk and guest relations team. With his extensive background in front office operations, he will ensure personalized guest experiences and smooth check-in/check-out procedures.

SYED JAVED steps in as the Chief Engineer, responsible for maintaining the hotel’s infrastructure and overseeing all engineering operations. He brings a wealth of technical knowledge in hotel maintenance, safety protocols, and sustainability initiatives.

Make it stand out

ASHISH UNIYAL has taken charge as Executive Housekeeper. With a reputation for thorough attention to detail and high service standards, he will be responsible for maintaining cleanliness, hygiene, and overall room presentation across the hotel.

Speaking on the appointments, AMIT KAPOOR, General Manager of Mercure Lucknow said:

“We are thrilled to welcome such talented professionals to our leadership team. Their collective experience and dedication will be instrumental in achieving our vision of delivering unparalleled guest satisfaction and operational excellence.”

Crimson Hotels India appoints Anisha Tripathi as Front Office Manager at The Aaureum

Crimson Hotels India has named Anisha Tripathi as the Front Office Manager at The Aaureum, Bhilwara—a 5-star deluxe resort and one of the country’s largest convention centres. Backed by 11 years of experience with top-tier hospitality brands, Tripathi brings strong expertise in guest service operations, front office strategy, and team leadership.

Tripathi’s career includes pivotal roles at Jaypee Palace Agra, Crystal Sarovar Premiere, Radisson Blu Jaipur, Four Points by Sheraton Jaipur, and most recently at Ananta Hotels & Resorts’ Corporate Office in Jaipur. Her leadership style blends operational rigour with a keen eye for guest expectations, well-suited for a destination as ambitious as The Aaureum.

“Anisha is joining us at a critical juncture, not just to run operations, but to define them,” said Sandeep Maitraya, Founder & Director, Crimson Hotels India. “Her precision and empathy make her ideal for leading guest-facing teams at a property built for large-scale weddings, business events, and experiential stays.”

In her new role, Tripathi will manage reception, check-in processes, concierge services, reservation systems, and pre-arrival planning. She will also coordinate with other departments to ensure smooth operations during peak periods including MICE events, weddings, and brand showcases.

“What excites me the most about The Aaureum is its boldness—in scale, in detail, and in intent,” said Anisha Tripathi. “To shape the guest experience from the ground up at a property of this calibre is incredibly rare.”

Anju Rathore takes on new role as Front Office Manager at Novotel Mumbai International Airport

National, May, 2025: Novotel Mumbai International Airport is proud to announce the appointment of Anju Rathore as Front Office Manager. This recognition comes as she completes two successful years with the hotel, marked by exceptional dedication, leadership, and an unwavering commitment to guest satisfaction.

Over the past two years, Anju has been an integral part of the front office team, playing a vital role in delivering seamless guest experiences and upholding the highest standards of hospitality. Her dedication to creating meaningful guest interactions, mentoring team members, and enhancing service quality has significantly contributed to the hotel’s reputation for warm and efficient service.

In her new role, Anju will oversee front office operations, focusing on enhancing service standards, fostering team engagement, and strengthening guest relations with her trademark commitment to excellence. The team is confident that her exceptional interpersonal skills, operational acumen, and passion for hospitality have been key drivers of the hotel’s ongoing success.

Rachita Sood, General Manager at Novotel Mumbai International Airport, said:
"We are thrilled to see Anju take on this well-deserved role. Her journey with us has been inspiring, and her leadership will further enhance the warm, seamless service our guests have come to expect from Novotel."

Ibis Styles Mysuru Announces The Appointment Of Uttaran Acharya As Front Office Manager

Mysuru, April 2025: ibis Styles Mysuru is pleased to announce the appointment of Uttaran Acharya as the Front Office Manager. With a career spanning over a decade in the hospitality industry, Uttaran brings with him a wealth of experience in front office operations, guest relations, and team leadership.

Prior to joining ibis Styles Mysuru, he served as Assistant Front Office Manager (Operational Head) at The Leela Bhartiya City, Bengaluru, where he was responsible for streamlining front office operations, enhancing guest satisfaction, and leading strategic initiatives that improved overall service quality. Uttaran has also held key positions at reputed hospitality brands including Radisson Bengaluru City Center, Royal Orchid Central, The Lalit Great Eastern Kolkata, and Le Meridien Kochi.

In his new role at ibis Styles Mysuru, Uttaran will lead the front office team with a focus on guest experience, service excellence, and operational efficiency. His deep understanding of customer service, team development, and process optimization is expected to further strengthen the hotel’s commitment to providing exceptional hospitality.

Commenting on the appointment, Mr. Ganesh Ram Iyer, Hotel Manager, ibis Styles Mysuru, said, "We are delighted to welcome Uttaran to the ibis Styles Mysuru family. His proven track record in managing dynamic teams and delivering memorable guest experiences aligns perfectly with our brand’s vision. We are confident that his leadership will further elevate our service standards and contribute to our continued growth."

Uttaran holds a Bachelor of Science in Hotel Management from Punjab Technical University and is fluent in English, Hindi, and Bengali. His appointment reflects ibis Styles Mysuru’s vision of nurturing dynamic talent and delivering memorable experiences through leadership excellence.

Welcoming Shalini Sharma as Front Office Manager at Holiday Inn Agra

We are delighted to announce that Shalini Sharma has joined the Holiday Inn Agra family as our new Front Office Manager.

With over 20 years of rich experience in the hospitality sector, Shalini is a seasoned professional with expertise in operational excellence, room inventory management, guest satisfaction index management, and online revenue optimization. Her career spans roles at prestigious properties such as Club Mahindra Resort, Baale Resort Goa by Hyatt, and Jaypee Palace Hotel Agra & Convention Centre.

Shalini holds a degree in hotel management from IGNOU University, Hyderabad, which has further honed her skills and knowledge in the field.

Beyond her professional achievements, Shalini is married to fellow hotelier Mr. Gaurav Sharma and is a proud mother to their nine-year-old son, Gauransh. She balances her career with her dedication to nurturing her son into a compassionate and responsible individual.

We are thrilled to have Shalini on board and are confident that her extensive experience and dedication will contribute immensely to our success.

Please join us in extending a warm welcome to Shalini and wishing her the very best in her new role.

Four Seasons Bengaluru appoints Deepika Jonnala as Front Office Manager

Four Seasons Hotel Bengaluru adds another feather to its cap as it announces the appointment of Deepika Jonnala as the new Front Office Manager. With a decade of extensive experience in the hospitality industry, Deepika brings a wealth of knowledge and a flair for excellence that perfectly aligns with the Four Seasons' values.

Deepika's impressive career includes being awarded Front Office Person of the Year 2023 at the Accor South Asia Hotel Awards. She joins Four Seasons Bengaluru from Novotel and Ibis Bengaluru Outer Ring Road, where she successfully led front office operations for two units, achieving the highest guest satisfaction scores in the country and securing a top 10 position among Accor India hotels. Her journey began at Novotel Visakhapatnam Varun Beach, where she held various roles, including Assistant Manager and Management Trainee. She honed her skills in front office operations, guest satisfaction, and team management at Holiday Inn Chennai OMR IT Expressway and Park Hyatt Hyderabad. 

In her role as Front Office Manager, Deepika has fostered a culture of continuous improvement, demonstrating exceptional talent in understanding guest needs. Deepika's extensive experience and proven track record in delivering exceptional guest experiences make her a valuable addition to the Four Seasons Bengaluru team. Known for her passion for hospitality and commitment to elevating the guest experience, Deepika embodies the deeply instilled ethic of personal service that Four Seasons is renowned for. As a self-motivated individual, she brings a refreshing passion and drive to succeed at this exemplary hotel.

“Joining Four Seasons Bengaluru is a significant milestone in my career,” says Deepika. “This role presents a wonderful opportunity to blend my passion for exceptional hospitality with the vibrant culture of this dynamic city. I look forward to creating unforgettable experiences for our guests and uphold the exceptional standards of service that Four Seasons is renowned for.”

In her new role, Deepika will be responsible for the seamless execution of all front office operations, providing tailored guest experiences, fostering brand loyalty, and motivating her team to tackle daily challenges with enthusiasm and dedication.