Anju Rathore takes on new role as Front Office Manager at Novotel Mumbai International Airport

National, May, 2025: Novotel Mumbai International Airport is proud to announce the appointment of Anju Rathore as Front Office Manager. This recognition comes as she completes two successful years with the hotel, marked by exceptional dedication, leadership, and an unwavering commitment to guest satisfaction.

Over the past two years, Anju has been an integral part of the front office team, playing a vital role in delivering seamless guest experiences and upholding the highest standards of hospitality. Her dedication to creating meaningful guest interactions, mentoring team members, and enhancing service quality has significantly contributed to the hotel’s reputation for warm and efficient service.

In her new role, Anju will oversee front office operations, focusing on enhancing service standards, fostering team engagement, and strengthening guest relations with her trademark commitment to excellence. The team is confident that her exceptional interpersonal skills, operational acumen, and passion for hospitality have been key drivers of the hotel’s ongoing success.

Rachita Sood, General Manager at Novotel Mumbai International Airport, said:
"We are thrilled to see Anju take on this well-deserved role. Her journey with us has been inspiring, and her leadership will further enhance the warm, seamless service our guests have come to expect from Novotel."

Ibis Styles Mysuru Announces The Appointment Of Uttaran Acharya As Front Office Manager

Mysuru, April 2025: ibis Styles Mysuru is pleased to announce the appointment of Uttaran Acharya as the Front Office Manager. With a career spanning over a decade in the hospitality industry, Uttaran brings with him a wealth of experience in front office operations, guest relations, and team leadership.

Prior to joining ibis Styles Mysuru, he served as Assistant Front Office Manager (Operational Head) at The Leela Bhartiya City, Bengaluru, where he was responsible for streamlining front office operations, enhancing guest satisfaction, and leading strategic initiatives that improved overall service quality. Uttaran has also held key positions at reputed hospitality brands including Radisson Bengaluru City Center, Royal Orchid Central, The Lalit Great Eastern Kolkata, and Le Meridien Kochi.

In his new role at ibis Styles Mysuru, Uttaran will lead the front office team with a focus on guest experience, service excellence, and operational efficiency. His deep understanding of customer service, team development, and process optimization is expected to further strengthen the hotel’s commitment to providing exceptional hospitality.

Commenting on the appointment, Mr. Ganesh Ram Iyer, Hotel Manager, ibis Styles Mysuru, said, "We are delighted to welcome Uttaran to the ibis Styles Mysuru family. His proven track record in managing dynamic teams and delivering memorable guest experiences aligns perfectly with our brand’s vision. We are confident that his leadership will further elevate our service standards and contribute to our continued growth."

Uttaran holds a Bachelor of Science in Hotel Management from Punjab Technical University and is fluent in English, Hindi, and Bengali. His appointment reflects ibis Styles Mysuru’s vision of nurturing dynamic talent and delivering memorable experiences through leadership excellence.

Welcoming Shalini Sharma as Front Office Manager at Holiday Inn Agra

We are delighted to announce that Shalini Sharma has joined the Holiday Inn Agra family as our new Front Office Manager.

With over 20 years of rich experience in the hospitality sector, Shalini is a seasoned professional with expertise in operational excellence, room inventory management, guest satisfaction index management, and online revenue optimization. Her career spans roles at prestigious properties such as Club Mahindra Resort, Baale Resort Goa by Hyatt, and Jaypee Palace Hotel Agra & Convention Centre.

Shalini holds a degree in hotel management from IGNOU University, Hyderabad, which has further honed her skills and knowledge in the field.

Beyond her professional achievements, Shalini is married to fellow hotelier Mr. Gaurav Sharma and is a proud mother to their nine-year-old son, Gauransh. She balances her career with her dedication to nurturing her son into a compassionate and responsible individual.

We are thrilled to have Shalini on board and are confident that her extensive experience and dedication will contribute immensely to our success.

Please join us in extending a warm welcome to Shalini and wishing her the very best in her new role.

Four Seasons Bengaluru appoints Deepika Jonnala as Front Office Manager

Four Seasons Hotel Bengaluru adds another feather to its cap as it announces the appointment of Deepika Jonnala as the new Front Office Manager. With a decade of extensive experience in the hospitality industry, Deepika brings a wealth of knowledge and a flair for excellence that perfectly aligns with the Four Seasons' values.

Deepika's impressive career includes being awarded Front Office Person of the Year 2023 at the Accor South Asia Hotel Awards. She joins Four Seasons Bengaluru from Novotel and Ibis Bengaluru Outer Ring Road, where she successfully led front office operations for two units, achieving the highest guest satisfaction scores in the country and securing a top 10 position among Accor India hotels. Her journey began at Novotel Visakhapatnam Varun Beach, where she held various roles, including Assistant Manager and Management Trainee. She honed her skills in front office operations, guest satisfaction, and team management at Holiday Inn Chennai OMR IT Expressway and Park Hyatt Hyderabad. 

In her role as Front Office Manager, Deepika has fostered a culture of continuous improvement, demonstrating exceptional talent in understanding guest needs. Deepika's extensive experience and proven track record in delivering exceptional guest experiences make her a valuable addition to the Four Seasons Bengaluru team. Known for her passion for hospitality and commitment to elevating the guest experience, Deepika embodies the deeply instilled ethic of personal service that Four Seasons is renowned for. As a self-motivated individual, she brings a refreshing passion and drive to succeed at this exemplary hotel.

“Joining Four Seasons Bengaluru is a significant milestone in my career,” says Deepika. “This role presents a wonderful opportunity to blend my passion for exceptional hospitality with the vibrant culture of this dynamic city. I look forward to creating unforgettable experiences for our guests and uphold the exceptional standards of service that Four Seasons is renowned for.”

In her new role, Deepika will be responsible for the seamless execution of all front office operations, providing tailored guest experiences, fostering brand loyalty, and motivating her team to tackle daily challenges with enthusiasm and dedication.

Crowne Plaza Ahmedabad City Centre Welcomes Abhed Rebel as New Front Office Manager

Crowne Plaza Ahmedabad City Centre is thrilled to announce the appointment of Mr. Abhed Rebel as its new Front Office Manager. Abhed brings over 11 years of extensive experience in the hospitality industry, with a proven track record of success in the Rooms domain.

"We are delighted to welcome Abhed to the Crowne Plaza Ahmedabad City Centre team," says Mr. Suraj Kumar Jha, General Manager of Crowne Plaza Ahmedabad City Centre. "His impressive experience and dedication to guest service excellence make him the perfect fit to lead our front office operations. We are confident that Abhed will play a key role in delivering exceptional experiences for our valued guests."

Abhed's career journey began at Vivanta by Taj Whitefield Bangalore as a Guest Service Associate. He has since honed his skills working with renowned hospitality brands like Courtyard by Marriott, Marriott Kochi, Weligama Bay Marriott Resort and Spa, Four Points Sheraton, Novotel Hotels and Resorts, and most recently, as Front Office Manager at Radisson Red, Mohali.

"I am incredibly excited to join the team at Crowne Plaza Ahmedabad City Centre," says Abhed Rebel. "The hotel's reputation for exceptional service and its commitment to guest satisfaction align perfectly with my own values. I look forward to contributing to the continued success of the property and creating memorable experiences for all our guests."

About Crowne Plaza:

As one of world’s largest premium hotel brands with locations in city, airport, resort and suburban destinations, Crowne Plaza is perfectly placed to meet the needs of today’s guest, whether they are travelling for business, leisure, or a blend of both. 

voco Jim Corbett, an IHG Hotel announces the appointment of leadership roles

National, July 2024: voco Jim Corbett, India’s first ever voco hotel launched by one of the world’s leading hotel companies, IHG Hotels & Resorts, announced the appointment of key leadership roles across verticals. Resting on an expanse of 13.5 acres of greenery, voco Jim Corbett is a sanctuary of serenity and peace. With the Kosi River as its majestic backdrop, each frame captures nature’s artistry at its finest. Situated on the foothills of the Mailani range in the enchanting Kumaon region, the resort is popular for family getaways and destination weddings.

Suprabhath Roy Chowdhury as the General Manager

With an illustrious career spanning across 24 years, he has excelled in various senior roles across prestigious hotel chains in India. His extensive experience also includes serving as the General Manager at Holiday Inn Mayur Vihar, New Delhi.

In his current role at voco Jim Corbett, Suprabhath will spearhead the positioning and operational excellence of IHG Hotels & Resorts' first voco property in India. His leadership will be pivotal in establishing voco Jim Corbett as a premier destination, focusing on delivering exceptional guest experiences, innovative service standards and sustainable practices.

Raghvendra Pratap Singh as Director of Sales
Raghvendra brings with him 18 years of varied experience in the hospitality industry with efficiency in hotel sales. He began his journey with the IHG family 4.5 years back and has worked at Holiday Inn Gurugram from 2020 to 2024, before taking on his latest role at voco Jim Corbett.

His skills and abilities include leadership, strategic sales, Business Development, MICE & Weddings sales, client relationship management & new client acquisition.

Tenzin Losel as Executive Chef 

As the opening Executive Chef at voco Jim Corbett, Tenzin brings 24 years of culinary experience. In all his experiences, he was instrumental in supervising kitchen operations, designing menus, training staff, and guaranteeing customer satisfaction. 

His expertise covers a broad range of cuisines, from traditional Indian to international flavors. Committed to quality and hygiene, he is well-versed in HACCP and ISO 22000 standards and prioritizes achieving immersive culinary experiences via collaborative efforts. 

Girish Mamgain as Operations Manager

Girish is a seasoned hospitality professional with 24 years of extensive experience, currently serving as the Operations Manager at voco Jim Corbett. His illustrious career includes a notable tenure as Executive Chef and Sous Chef across prestigious establishments, and thereafter as the General Manager at Corbett Aamod Resort & Spa. He boasts a dynamic skill set, excelling in project management, hotel openings, and team leadership.

Ahmed Faisal as Assistant F&B Manager

Faisal comes with 18 years of inspiring experience across the hospitality industry, with over 12 years of the journey being with IHG. He started as an F&B Executive at IHG in 2005 and worked as a restaurant manager with IHG from 2015 to 2019 before joining voco Jim Corbett as an Assistant Food and Beverage Manager.

A result-oriented professional, Faisal is recognized for thoughtful enhancements to elevate the guest experience. He is skilled in driving business growth through strategic partnerships, financial planning and effective leadership to achieve organizational goals and profitability. At voco Jim Corbett, he aims to achieve service excellence and profitability for food & beverage function.

Surender Singh, Front Office Manager

Surender brings 13 years of experience in the hospitality industry and 5.5 years of experience with IHG. He is adept in managing and developing teams to achieve high performance, compliance with regulations, and exceptional guest service standards.

He is skilled in enhancing guest experiences, optimizing revenue and driving operational excellence. As a front office manager, he has overseen operational budgets, conducted late-night audit operations and prepared financial reports.

About voco
Following its launch in 2018, voco is IHG’s fastest ever brand to go global. With a presence across 25 countries and counting, we’re already on track to deliver our aim of 200 hotels within 10 years of launch, which is testament to the brand’s flexible design application, quick conversion process and the relaxed, welcoming service it provides guests. With an inviting and unstuffy atmosphere, voco hotels create a space where guests can truly unwind and feel at ease. Centered around the brand hallmarks 'Come on in', 'Me time', and 'voco life', voco delivers delightful and uplifting experiences brought to life by easy-going and attentive hosts.

Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre (HICC) proudly welcome Pallavi Sharma as their esteemed Front Office Manager

Hyderabad, April 2024 –Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre (HICC) are delighted to announce the appointment of Pallavi Sharma as the new Front Office Manager. With over a decade of remarkable experience in the hospitality industry, Pallavi Sharma brings a wealth of expertise and dedication to her new role.

Having served with distinguished brands such as Accor, InterContinental Hotel Group, Carlson and Clarks Group of hotels, Pallavi Sharma's extensive background underscores her unwavering commitment to delivering exceptional guest experiences and seamlessly managing operations. Known for her passion for hospitality and innovative service delivery approach, Sharma's appointment resonates with the vision of Novotel Hyderabad Convention Centre and HICC to elevate guest experiences to new heights.

In her role as Front Office Manager, Pallavi will lead the front office team, ensuring strict adherence to established quality and service benchmarks while striving to elevate guest interactions to unparalleled levels of excellence. Her strategic thinking, coupled with her dedication to service excellence and her innate ability as a team player, positions her to drive service enhancement initiatives and consistently surpass guest expectations.

Mr. Rubin Cherian, General Manager of Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre, expressed his excitement, stating, "We are thrilled to welcome Pallavi to our team. With her exceptional skills in guest relations and proven leadership, I am confident that Pallavi will undoubtedly contribute to ensuring seamless operations and delivering outstanding service to our guests."

Sharing her enthusiasm, Pallavi Sharma remarked, "It's an honour for me to join the family of Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre. I'm ready to embrace this new challenge wholeheartedly. I look forward to working alongside the team to curate unforgettable experiences for our guests."

Beyond her professional endeavours, Pallavi's interests include playing the keyboard, bike riding, and writing poetry, which add layers to her dynamic personality.

Mercure Hyderabad KCP appoints Suraj Kumar Gupta as Front Office Manager

Hyderabad, April 2024 - Mercure Hyderabad KCP announced the appointment of Mr. Suraj Kumar Gupta as the new Front Office Manager for the property. In his new role, Suraj will spearhead the maintenance of established quality and service standards while adeptly managing the front office operations to ensure an unparalleled guest journey. With his innovative approach, Suraj is committed to enhancing service standards and values, thereby exceeding guest expectations.

With over a decade of experience in the hospitality industry,  Suraj is poised to leverage his expertise in elevating guest experiences at Mercure Hyderabad KCP.  He has worked with a few of the leading hospitality chains such as Aloft Whitefield Hotel, Bangalore Novotel & Ibis Bengaluru ORR, Novotel & Ibis Chennai OMR, and The Park Hotels Chennai.

Mr. Parag Shah, General Manager of Mercure Hyderabad KCP said “We are thrilled to welcome Mr. Suraj Kumar Gupta to the Mercure Hyderabad KCP family. With his proven track record and passion for hospitality, we are confident that he will enhance our service standards and contribute significantly to our continued success."

Speaking on his appointment, Mr Suraj Kumar Gupta said, "I am thrilled to join the exceptional team at Mercure Hyderabad KCP. It's an honour to contribute to the property's legacy of service excellence and work towards creating unforgettable experiences for our guests. Together, we will ensure that every guest feels welcomed and valued throughout their stay."

InterContinental Marine Drive, Mumbai appoints Santosh Thorat as their New Front Office Manager

InterContinental Marine Drive, Mumbai, renowned for its commitment to unparalleled luxury and exceptional guest experiences, is thrilled to announce the appointment of Santosh Thorat as the new Front Office Manager. 

With an illustrious career in the hospitality industry Santosh Thorat brings a wealth of expertise and a proven track record of elevating guest services to new heights. A Hotel Management graduate of Mumbai University, Santosh started his Front Office Career with Renaissance Mumbai Convention Centre Hotel and has worked with renowned hospitality brands like Marriott Premium and Select Service Brands, Four Points by Sheraton, and more for over a decade. His extensive background in managing front-of-house operations aligns seamlessly with InterContinental Marine Drive, Mumbai’s dedication to delivering a world-class experience for its esteemed guests. 

At InterContinental Marine Drive Mumbai, Santosh will be responsible for overseeing the front office operations, ensuring seamless check-in and check-out experiences, and spearheading initiatives to enhance guest satisfaction. His expertise is expected to play a pivotal role in maintaining and furthering the hotel’s reputation as a premier destination for luxury and sophistication. 

Santosh expressed enthusiasm about joining InterContinental Marine Drive, stating, "I am honoured to be a part of InterContinental Marine Drive’s esteemed team. The commitment to excellence and the dedication to providing an unparalleled guest experience align with my professional values. I look forward to contributing to the continued success and reputation of the property."