Courtyard by Marriott Mahabaleshwar Announces the Appointment of Laxmi Singh as Front Office Manager

Mahabaleshwar, 2025: Courtyard by Marriott Mahabaleshwar is pleased to announce the appointment of Laxmi Singh as its new Front Office Manager. With over eight years of extensive experience in hospitality operations, guest relations, and team leadership across renowned hotel brands, Laxmi brings a strong commitment to service excellence and operational efficiency to her new role.

Rahul Janve, General Manager, Courtyard by Marriott Mahabaleshwar, said, “We are delighted to welcome Laxmi Singh as our Front Office Manager. Her deep understanding of guest expectations, strong operational acumen, and proven track record within the Marriott portfolio make her an invaluable addition to our leadership team. We are confident that her expertise will further enhance our service excellence and elevate the overall guest experience at our resort.”

Laxmi joins the Mahabaleshwar property after successfully serving as Guest Relations & Loyalty Manager at Courtyard by Marriott Mahabaleshwar, where she played a pivotal role in elevating guest engagement programs, enhancing loyalty member experiences, and driving improvements in guest satisfaction scores. She later moved to Courtyard by Marriott Pune as Assistant Front Office Manager, where she strengthened departmental processes, led guest-centric initiatives, and supported the hotel in achieving top rankings on TripAdvisor.

In her new role as Front Office Manager, Laxmi will oversee daily front office operations, strengthen guest satisfaction strategies, enhance team performance, and uphold Marriott’s service excellence standards at the Mahabaleshwar property.

Commenting on her appointment, Laxmi said, “Courtyard by Marriott Mahabaleshwar holds a special place in my career journey, and I am honoured to take on this leadership role. I look forward to building on our legacy of warm hospitality and enriching the overall guest experience.”

With a solid background that includes leadership roles at Accor Residences, Qatar; The Fern Hotels & Resorts; Taj Hotels & Resorts; and Chhatrapati Shivaji Maharaj International Airport, Laxmi has consistently demonstrated exceptional capabilities in front office operations, complaint resolution, VIP guest handling, financial accuracy, and team development. Her international exposure and experience during global events like the FIFA World Cup 2022 further add to her operational strength.

Recognised as a Guest Voice Champion, a Top 5 Performer in South Asia for Marriott Bonvoy Occupancy (2024), and the recipient of several accolades, including Manager of the Quarter and IIHM’s Unsung Hero Award, Laxmi is celebrated for her dedication, initiative, and strong guest-first approach.

Holiday Inn New Delhi Mayur Vihar Noida names Ishan Thaman as Front Office Manager

Holiday Inn New Delhi Mayur Vihar Noida announces the appointment of Ishan Thaman as Front Office Manager. Ishan brings with him 14 years of rich experience in the hospitality industry, having worked with globally recognized brands such as Marriott, The Leela and IHG.

Throughout his career, Ishan has consistently demonstrated excellence in guest experience, team leadership, sales, and operational efficiency, contributing significantly to enhancing service standards and driving brand loyalty.

Career Highlights and Achievements

A certified Departmental Trainer and Hotel Experience Champion, Ishan has also been part of IHG’s SWA Journey to General Manager Program and has received multiple recognitions for leadership, innovation, and guest engagement.

In his new role, Ishan will be responsible for leading and managing the front office operations, ensuring seamless guest arrival and departure experiences, driving guest satisfaction and loyalty programs, overseeing front office budgeting, cost control, and revenue optimization through effective upselling and inventory management, managing and training a diverse front office team to deliver consistent service excellence, coordinating with Sales, Housekeeping, Food & Beverage, and Engineering to ensure flawless inter-departmental collaboration and analysing guest feedback to implement service improvements.

“We are delighted to welcome Ishan Thaman to the leadership team at Holiday Inn New Delhi Mayur Vihar Noida. Ishan’s depth of experience, strategic mindset, and passion for hospitality align perfectly with our brand’s vision of delivering authentic and memorable guest experiences. His proven track record in driving guest satisfaction, mentoring teams, and achieving operational excellence will further strengthen our service culture and elevate our performance benchmarks. We look forward to his valuable contributions as we continue to enhance our guest journey and brand reputation.” – Anurag Rai, General Manager.

Kunal Naidu Elevated to Front Office Manager at DoubleTree by Hilton Goa, Panaji

National, September 2025: DoubleTree by Hilton Goa, Panaji is proud to announce the elevation of Kunal Naidu as the Front Office Manager. With over 14 years of extensive experience in the hospitality sector, Kunal’s promotion is a testament to his commitment, leadership, and operational excellence in enhancing guest satisfaction and driving revenue growth.

A graduate of Rizvi College of Hotel Management and Catering Technology, Mumbai, Kunal has built his career with leading hospitality brands including Ibis Hotels, Crowne Plaza Pune City Centre (IHG), and DoubleTree by Hilton Goa, Panaji. Over the years, he has excelled in managing front office, spa, recreation, and rooms operations, consistently driving guest satisfaction, implementing revenue-enhancing strategies, and strengthening compliance processes. Recognized for his creativity, analytical approach, and people-first leadership style, Kunal is respected for balancing operational precision with a strong guest-centric mindset, contributing significantly to business growth and team excellence.

“This elevation is both an achievement and an inspiration,” said Kunal Naidu. “As Front Office Manager, my focus will be on further enhancing the guest journey while fostering a culture of excellence and innovation. I look forward to creating memorable experiences that embody the spirit of DoubleTree hospitality.”

Welcoming this elevation, Harshad Nalawade, General Manager of DoubleTree by Hilton Goa, Panaji, remarked, “Kunal has consistently showcased remarkable leadership, strategic acumen, and the ability to inspire his team to deliver exceptional guest experiences. His elevation is a reflection of his hard work, creativity, and dedication to Hilton’s service philosophy. We are proud to see his growth within the organization, and confident he will continue to raise the bar for guest satisfaction and operational excellence.”

This elevation reinforces the hotel’s commitment to nurturing in-house talent and fostering leadership that drives both guest delight and business success.

About DoubleTree by Hilton Goa, Panaji

DoubleTree by Hilton Goa, Panaji is a premier hospitality destination located in the vibrant heart of Goa. Known for its warm hospitality, modern amenities, and personalized service, the hotel offers a blend of comfort and local charm. With a commitment to delivering exceptional guest experiences, DoubleTree by Hilton Panaji Goa is the ideal choice for both leisure and business travelers seeking memorable stays in this coastal paradise.

The Den Bengaluru Welcomes Priyanka Majumder as New Front Office Manager to Elevate Guest Experience

Bengaluru, September 2025: The Den Bengaluru is delighted to welcome Priyanka Majumder as the new Front Office Manager (FOM). With a robust 13-year background in hospitality and a proven track record of leading guest services, team development, and front office operations, Priyanka brings a dynamic blend of experience and leadership to the role.

She has held key positions at esteemed hospitality brands such as Grand Mercure, Pride Hotels, Holiday Inn Express, Hyatt, Novotel, and The Lalit. Most recently, she served as the Learning & Development Manager at Grand Mercure Bengaluru at Gopalan Mall, showcasing her strength in performance coaching, guest satisfaction enhancement, and operational excellence.

In her new role, Priyanka will be responsible for streamlining front office operations, driving team engagement, and curating superior guest experiences aligned with The Den’s brand ethos. Her leadership will play a pivotal role in elevating service standards and reinforcing The Den’s positioning as a millennial luxury hotel in Bengaluru.

Excited to join the team Priyanka shared, “I am thrilled to be part of The Den’s vibrant team. I look forward to creating memorable experiences for our guests and nurturing a motivated and empowered front office team.”

With this new appointment, Mr. Vinesh Gupta, the General Manager of the Den hotel in Bengaluru has expressed his gratitude, stating, “We’re excited to welcome Priyanka Majumder to The Den Bengaluru as our new Front Office Manager. Her rich experience, people-first leadership style, and dedication to guest satisfaction perfectly complement our commitment to millennial luxury. We’re confident she’ll elevate our front office operations and create exceptional guest experiences.”

JW MARRIOTT MUMBAI SAHAR APPOINTS NUMRATA RAI KUMAR AS FRONT OFFICE MANAGER

Mumbai, August 2025: Located near the international airport and regarded as the Gateway to Mumbai, JW Marriott Mumbai Sahar is delighted to announce the appointment of Numrata Rai Kumar as the new Front Office Manager. With a distinguished career in hospitality and a deep-rooted focus on delivering outstanding guest service, Numrata brings a wealth of expertise, dynamic leadership, and fresh perspectives to her new role.

Leveraging her broad expertise in hospitality, Numrata Rai Kumar most recently excelled as Front Office Manager at Park Hyatt Hyderabad, where she raised guest satisfaction and operational standards to new heights. Her extensive career also includes key roles such as Assistant Front Office Manager at Courtyard by Marriott Siliguri, and managerial positions at Conrad Hotels & Resorts, Shangri-La Hotels and Resorts, Taj Hotels Resorts and Palaces, and Westin Hotels & Resorts. Numrata’s commitment to enhancing front office operations has been recognized through accolades like the "Best Employee of the Year" award, highlighting her commitment to outstanding service.

In her new position, Numrata will oversee all aspects of front office operations, focusing on seamless guest arrivals and departures, curating personalized guest experiences, and upholding the hotel’s reputation for luxury and excellence. With her remarkable attention to detail, JW Marriott Mumbai Sahar looks forward to achieving new benchmarks in guest service and operational efficiency under her stewardship.

JW Marriott Mumbai Sahar is pleased to welcome Numrata Rai Kumar and is excited about her contribution in enhancing the hotel’s hospitality experiences and strengthening its reputation as a leading luxury destination in Mumbai.

Sanil Mule Joins The Orchid Hotel Pune as Front Office Manager to Lead Guest Experience Excellence

Pune: Bringing over a decade of hospitality experience across India and the Middle East, Sanil Mule has joined The Orchid Hotel Pune as its new Front Office Manager.

Sanil Mule brings a wealth of knowledge in guest services, front office operations, and team leadership. His professional journey includes key roles with reputed hospitality brands, where he consistently demonstrated a passion for excellence, team building, and delivering personalized guest experiences.

Prior to joining The Orchid Hotel Pune, Mr. Mule was associated with properties across India and the Middle East, gaining international exposure and honing his skills in dynamic, fast-paced environments. His expertise lies in front office administration, guest satisfaction metrics, and building high-performing service teams.

In his new role at The Orchid Hotel Pune, Sanil will spearhead front desk operations, drive service standards, and ensure seamless guest interactions from check-in to check-out. His focus will be on elevating the guest experience while aligning with the hotel’s eco-conscious hospitality philosophy.

Mr. Soumitra Kundu, Deputy General Manager, The Orchid Hotel Pune, shared,
“We are delighted to welcome Sanil Mule to our leadership team. His experience, energy, and strong operational background will be invaluable as we continue to innovate and raise the bar in guest engagement and service excellence.”

I’m truly excited to be a part of The Orchid Hotel Pune, a brand that stands for sustainability and heartfelt hospitality. I look forward to working with the team to enhance the guest experience, build stronger service culture, and contribute meaningfully to the hotel’s continued success. Said Sanil Mule, Front Office Manager,The Orchid Hotel Pune. 

Sanil’s appointment reflects The Orchid Hotel Pune’s ongoing commitment to excellence, sustainability, and creating memorable experiences for every guest.

Mercure Lucknow Gomti Nagar Announces Appointment Of Key Department Heads

Lucknow,  July 2025: Mercure Lucknow Gomti Nagar is pleased to announce the appointment of five seasoned professionals to lead significant departments in its continued pursuit of service excellence and operational efficiency.

DEEPAK KUMAR SINGH has been appointed as the Food and Beverage Manager. With over 12 years of experience in culinary operations and guest service, he will head the enrichment of the hotel's dining experiences, including restaurant operations, banqueting, and bar services.

OM PRAKASH JHA takes over as Finance Controller, bringing strong financial insight and a dense background in hospitality accounting. He will oversee the hotel’s budgeting, financial reporting, and compliance functions.

ASHISH RANA joining as the Front Office Manager, will lead the front desk and guest relations team. With his extensive background in front office operations, he will ensure personalized guest experiences and smooth check-in/check-out procedures.

SYED JAVED steps in as the Chief Engineer, responsible for maintaining the hotel’s infrastructure and overseeing all engineering operations. He brings a wealth of technical knowledge in hotel maintenance, safety protocols, and sustainability initiatives.

Make it stand out

ASHISH UNIYAL has taken charge as Executive Housekeeper. With a reputation for thorough attention to detail and high service standards, he will be responsible for maintaining cleanliness, hygiene, and overall room presentation across the hotel.

Speaking on the appointments, AMIT KAPOOR, General Manager of Mercure Lucknow said:

“We are thrilled to welcome such talented professionals to our leadership team. Their collective experience and dedication will be instrumental in achieving our vision of delivering unparalleled guest satisfaction and operational excellence.”

Crimson Hotels India appoints Anisha Tripathi as Front Office Manager at The Aaureum

Crimson Hotels India has named Anisha Tripathi as the Front Office Manager at The Aaureum, Bhilwara—a 5-star deluxe resort and one of the country’s largest convention centres. Backed by 11 years of experience with top-tier hospitality brands, Tripathi brings strong expertise in guest service operations, front office strategy, and team leadership.

Tripathi’s career includes pivotal roles at Jaypee Palace Agra, Crystal Sarovar Premiere, Radisson Blu Jaipur, Four Points by Sheraton Jaipur, and most recently at Ananta Hotels & Resorts’ Corporate Office in Jaipur. Her leadership style blends operational rigour with a keen eye for guest expectations, well-suited for a destination as ambitious as The Aaureum.

“Anisha is joining us at a critical juncture, not just to run operations, but to define them,” said Sandeep Maitraya, Founder & Director, Crimson Hotels India. “Her precision and empathy make her ideal for leading guest-facing teams at a property built for large-scale weddings, business events, and experiential stays.”

In her new role, Tripathi will manage reception, check-in processes, concierge services, reservation systems, and pre-arrival planning. She will also coordinate with other departments to ensure smooth operations during peak periods including MICE events, weddings, and brand showcases.

“What excites me the most about The Aaureum is its boldness—in scale, in detail, and in intent,” said Anisha Tripathi. “To shape the guest experience from the ground up at a property of this calibre is incredibly rare.”

Anju Rathore takes on new role as Front Office Manager at Novotel Mumbai International Airport

National, May, 2025: Novotel Mumbai International Airport is proud to announce the appointment of Anju Rathore as Front Office Manager. This recognition comes as she completes two successful years with the hotel, marked by exceptional dedication, leadership, and an unwavering commitment to guest satisfaction.

Over the past two years, Anju has been an integral part of the front office team, playing a vital role in delivering seamless guest experiences and upholding the highest standards of hospitality. Her dedication to creating meaningful guest interactions, mentoring team members, and enhancing service quality has significantly contributed to the hotel’s reputation for warm and efficient service.

In her new role, Anju will oversee front office operations, focusing on enhancing service standards, fostering team engagement, and strengthening guest relations with her trademark commitment to excellence. The team is confident that her exceptional interpersonal skills, operational acumen, and passion for hospitality have been key drivers of the hotel’s ongoing success.

Rachita Sood, General Manager at Novotel Mumbai International Airport, said:
"We are thrilled to see Anju take on this well-deserved role. Her journey with us has been inspiring, and her leadership will further enhance the warm, seamless service our guests have come to expect from Novotel."

Ibis Styles Mysuru Announces The Appointment Of Uttaran Acharya As Front Office Manager

Mysuru, April 2025: ibis Styles Mysuru is pleased to announce the appointment of Uttaran Acharya as the Front Office Manager. With a career spanning over a decade in the hospitality industry, Uttaran brings with him a wealth of experience in front office operations, guest relations, and team leadership.

Prior to joining ibis Styles Mysuru, he served as Assistant Front Office Manager (Operational Head) at The Leela Bhartiya City, Bengaluru, where he was responsible for streamlining front office operations, enhancing guest satisfaction, and leading strategic initiatives that improved overall service quality. Uttaran has also held key positions at reputed hospitality brands including Radisson Bengaluru City Center, Royal Orchid Central, The Lalit Great Eastern Kolkata, and Le Meridien Kochi.

In his new role at ibis Styles Mysuru, Uttaran will lead the front office team with a focus on guest experience, service excellence, and operational efficiency. His deep understanding of customer service, team development, and process optimization is expected to further strengthen the hotel’s commitment to providing exceptional hospitality.

Commenting on the appointment, Mr. Ganesh Ram Iyer, Hotel Manager, ibis Styles Mysuru, said, "We are delighted to welcome Uttaran to the ibis Styles Mysuru family. His proven track record in managing dynamic teams and delivering memorable guest experiences aligns perfectly with our brand’s vision. We are confident that his leadership will further elevate our service standards and contribute to our continued growth."

Uttaran holds a Bachelor of Science in Hotel Management from Punjab Technical University and is fluent in English, Hindi, and Bengali. His appointment reflects ibis Styles Mysuru’s vision of nurturing dynamic talent and delivering memorable experiences through leadership excellence.

Welcoming Shalini Sharma as Front Office Manager at Holiday Inn Agra

We are delighted to announce that Shalini Sharma has joined the Holiday Inn Agra family as our new Front Office Manager.

With over 20 years of rich experience in the hospitality sector, Shalini is a seasoned professional with expertise in operational excellence, room inventory management, guest satisfaction index management, and online revenue optimization. Her career spans roles at prestigious properties such as Club Mahindra Resort, Baale Resort Goa by Hyatt, and Jaypee Palace Hotel Agra & Convention Centre.

Shalini holds a degree in hotel management from IGNOU University, Hyderabad, which has further honed her skills and knowledge in the field.

Beyond her professional achievements, Shalini is married to fellow hotelier Mr. Gaurav Sharma and is a proud mother to their nine-year-old son, Gauransh. She balances her career with her dedication to nurturing her son into a compassionate and responsible individual.

We are thrilled to have Shalini on board and are confident that her extensive experience and dedication will contribute immensely to our success.

Please join us in extending a warm welcome to Shalini and wishing her the very best in her new role.

Four Seasons Bengaluru appoints Deepika Jonnala as Front Office Manager

Four Seasons Hotel Bengaluru adds another feather to its cap as it announces the appointment of Deepika Jonnala as the new Front Office Manager. With a decade of extensive experience in the hospitality industry, Deepika brings a wealth of knowledge and a flair for excellence that perfectly aligns with the Four Seasons' values.

Deepika's impressive career includes being awarded Front Office Person of the Year 2023 at the Accor South Asia Hotel Awards. She joins Four Seasons Bengaluru from Novotel and Ibis Bengaluru Outer Ring Road, where she successfully led front office operations for two units, achieving the highest guest satisfaction scores in the country and securing a top 10 position among Accor India hotels. Her journey began at Novotel Visakhapatnam Varun Beach, where she held various roles, including Assistant Manager and Management Trainee. She honed her skills in front office operations, guest satisfaction, and team management at Holiday Inn Chennai OMR IT Expressway and Park Hyatt Hyderabad. 

In her role as Front Office Manager, Deepika has fostered a culture of continuous improvement, demonstrating exceptional talent in understanding guest needs. Deepika's extensive experience and proven track record in delivering exceptional guest experiences make her a valuable addition to the Four Seasons Bengaluru team. Known for her passion for hospitality and commitment to elevating the guest experience, Deepika embodies the deeply instilled ethic of personal service that Four Seasons is renowned for. As a self-motivated individual, she brings a refreshing passion and drive to succeed at this exemplary hotel.

“Joining Four Seasons Bengaluru is a significant milestone in my career,” says Deepika. “This role presents a wonderful opportunity to blend my passion for exceptional hospitality with the vibrant culture of this dynamic city. I look forward to creating unforgettable experiences for our guests and uphold the exceptional standards of service that Four Seasons is renowned for.”

In her new role, Deepika will be responsible for the seamless execution of all front office operations, providing tailored guest experiences, fostering brand loyalty, and motivating her team to tackle daily challenges with enthusiasm and dedication.

Crowne Plaza Ahmedabad City Centre Welcomes Abhed Rebel as New Front Office Manager

Crowne Plaza Ahmedabad City Centre is thrilled to announce the appointment of Mr. Abhed Rebel as its new Front Office Manager. Abhed brings over 11 years of extensive experience in the hospitality industry, with a proven track record of success in the Rooms domain.

"We are delighted to welcome Abhed to the Crowne Plaza Ahmedabad City Centre team," says Mr. Suraj Kumar Jha, General Manager of Crowne Plaza Ahmedabad City Centre. "His impressive experience and dedication to guest service excellence make him the perfect fit to lead our front office operations. We are confident that Abhed will play a key role in delivering exceptional experiences for our valued guests."

Abhed's career journey began at Vivanta by Taj Whitefield Bangalore as a Guest Service Associate. He has since honed his skills working with renowned hospitality brands like Courtyard by Marriott, Marriott Kochi, Weligama Bay Marriott Resort and Spa, Four Points Sheraton, Novotel Hotels and Resorts, and most recently, as Front Office Manager at Radisson Red, Mohali.

"I am incredibly excited to join the team at Crowne Plaza Ahmedabad City Centre," says Abhed Rebel. "The hotel's reputation for exceptional service and its commitment to guest satisfaction align perfectly with my own values. I look forward to contributing to the continued success of the property and creating memorable experiences for all our guests."

About Crowne Plaza:

As one of world’s largest premium hotel brands with locations in city, airport, resort and suburban destinations, Crowne Plaza is perfectly placed to meet the needs of today’s guest, whether they are travelling for business, leisure, or a blend of both. 

voco Jim Corbett, an IHG Hotel announces the appointment of leadership roles

National, July 2024: voco Jim Corbett, India’s first ever voco hotel launched by one of the world’s leading hotel companies, IHG Hotels & Resorts, announced the appointment of key leadership roles across verticals. Resting on an expanse of 13.5 acres of greenery, voco Jim Corbett is a sanctuary of serenity and peace. With the Kosi River as its majestic backdrop, each frame captures nature’s artistry at its finest. Situated on the foothills of the Mailani range in the enchanting Kumaon region, the resort is popular for family getaways and destination weddings.

Suprabhath Roy Chowdhury as the General Manager

With an illustrious career spanning across 24 years, he has excelled in various senior roles across prestigious hotel chains in India. His extensive experience also includes serving as the General Manager at Holiday Inn Mayur Vihar, New Delhi.

In his current role at voco Jim Corbett, Suprabhath will spearhead the positioning and operational excellence of IHG Hotels & Resorts' first voco property in India. His leadership will be pivotal in establishing voco Jim Corbett as a premier destination, focusing on delivering exceptional guest experiences, innovative service standards and sustainable practices.

Raghvendra Pratap Singh as Director of Sales
Raghvendra brings with him 18 years of varied experience in the hospitality industry with efficiency in hotel sales. He began his journey with the IHG family 4.5 years back and has worked at Holiday Inn Gurugram from 2020 to 2024, before taking on his latest role at voco Jim Corbett.

His skills and abilities include leadership, strategic sales, Business Development, MICE & Weddings sales, client relationship management & new client acquisition.

Tenzin Losel as Executive Chef 

As the opening Executive Chef at voco Jim Corbett, Tenzin brings 24 years of culinary experience. In all his experiences, he was instrumental in supervising kitchen operations, designing menus, training staff, and guaranteeing customer satisfaction. 

His expertise covers a broad range of cuisines, from traditional Indian to international flavors. Committed to quality and hygiene, he is well-versed in HACCP and ISO 22000 standards and prioritizes achieving immersive culinary experiences via collaborative efforts. 

Girish Mamgain as Operations Manager

Girish is a seasoned hospitality professional with 24 years of extensive experience, currently serving as the Operations Manager at voco Jim Corbett. His illustrious career includes a notable tenure as Executive Chef and Sous Chef across prestigious establishments, and thereafter as the General Manager at Corbett Aamod Resort & Spa. He boasts a dynamic skill set, excelling in project management, hotel openings, and team leadership.

Ahmed Faisal as Assistant F&B Manager

Faisal comes with 18 years of inspiring experience across the hospitality industry, with over 12 years of the journey being with IHG. He started as an F&B Executive at IHG in 2005 and worked as a restaurant manager with IHG from 2015 to 2019 before joining voco Jim Corbett as an Assistant Food and Beverage Manager.

A result-oriented professional, Faisal is recognized for thoughtful enhancements to elevate the guest experience. He is skilled in driving business growth through strategic partnerships, financial planning and effective leadership to achieve organizational goals and profitability. At voco Jim Corbett, he aims to achieve service excellence and profitability for food & beverage function.

Surender Singh, Front Office Manager

Surender brings 13 years of experience in the hospitality industry and 5.5 years of experience with IHG. He is adept in managing and developing teams to achieve high performance, compliance with regulations, and exceptional guest service standards.

He is skilled in enhancing guest experiences, optimizing revenue and driving operational excellence. As a front office manager, he has overseen operational budgets, conducted late-night audit operations and prepared financial reports.

About voco
Following its launch in 2018, voco is IHG’s fastest ever brand to go global. With a presence across 25 countries and counting, we’re already on track to deliver our aim of 200 hotels within 10 years of launch, which is testament to the brand’s flexible design application, quick conversion process and the relaxed, welcoming service it provides guests. With an inviting and unstuffy atmosphere, voco hotels create a space where guests can truly unwind and feel at ease. Centered around the brand hallmarks 'Come on in', 'Me time', and 'voco life', voco delivers delightful and uplifting experiences brought to life by easy-going and attentive hosts.

Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre (HICC) proudly welcome Pallavi Sharma as their esteemed Front Office Manager

Hyderabad, April 2024 –Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre (HICC) are delighted to announce the appointment of Pallavi Sharma as the new Front Office Manager. With over a decade of remarkable experience in the hospitality industry, Pallavi Sharma brings a wealth of expertise and dedication to her new role.

Having served with distinguished brands such as Accor, InterContinental Hotel Group, Carlson and Clarks Group of hotels, Pallavi Sharma's extensive background underscores her unwavering commitment to delivering exceptional guest experiences and seamlessly managing operations. Known for her passion for hospitality and innovative service delivery approach, Sharma's appointment resonates with the vision of Novotel Hyderabad Convention Centre and HICC to elevate guest experiences to new heights.

In her role as Front Office Manager, Pallavi will lead the front office team, ensuring strict adherence to established quality and service benchmarks while striving to elevate guest interactions to unparalleled levels of excellence. Her strategic thinking, coupled with her dedication to service excellence and her innate ability as a team player, positions her to drive service enhancement initiatives and consistently surpass guest expectations.

Mr. Rubin Cherian, General Manager of Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre, expressed his excitement, stating, "We are thrilled to welcome Pallavi to our team. With her exceptional skills in guest relations and proven leadership, I am confident that Pallavi will undoubtedly contribute to ensuring seamless operations and delivering outstanding service to our guests."

Sharing her enthusiasm, Pallavi Sharma remarked, "It's an honour for me to join the family of Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre. I'm ready to embrace this new challenge wholeheartedly. I look forward to working alongside the team to curate unforgettable experiences for our guests."

Beyond her professional endeavours, Pallavi's interests include playing the keyboard, bike riding, and writing poetry, which add layers to her dynamic personality.

Mercure Hyderabad KCP appoints Suraj Kumar Gupta as Front Office Manager

Hyderabad, April 2024 - Mercure Hyderabad KCP announced the appointment of Mr. Suraj Kumar Gupta as the new Front Office Manager for the property. In his new role, Suraj will spearhead the maintenance of established quality and service standards while adeptly managing the front office operations to ensure an unparalleled guest journey. With his innovative approach, Suraj is committed to enhancing service standards and values, thereby exceeding guest expectations.

With over a decade of experience in the hospitality industry,  Suraj is poised to leverage his expertise in elevating guest experiences at Mercure Hyderabad KCP.  He has worked with a few of the leading hospitality chains such as Aloft Whitefield Hotel, Bangalore Novotel & Ibis Bengaluru ORR, Novotel & Ibis Chennai OMR, and The Park Hotels Chennai.

Mr. Parag Shah, General Manager of Mercure Hyderabad KCP said “We are thrilled to welcome Mr. Suraj Kumar Gupta to the Mercure Hyderabad KCP family. With his proven track record and passion for hospitality, we are confident that he will enhance our service standards and contribute significantly to our continued success."

Speaking on his appointment, Mr Suraj Kumar Gupta said, "I am thrilled to join the exceptional team at Mercure Hyderabad KCP. It's an honour to contribute to the property's legacy of service excellence and work towards creating unforgettable experiences for our guests. Together, we will ensure that every guest feels welcomed and valued throughout their stay."

InterContinental Marine Drive, Mumbai appoints Santosh Thorat as their New Front Office Manager

InterContinental Marine Drive, Mumbai, renowned for its commitment to unparalleled luxury and exceptional guest experiences, is thrilled to announce the appointment of Santosh Thorat as the new Front Office Manager. 

With an illustrious career in the hospitality industry Santosh Thorat brings a wealth of expertise and a proven track record of elevating guest services to new heights. A Hotel Management graduate of Mumbai University, Santosh started his Front Office Career with Renaissance Mumbai Convention Centre Hotel and has worked with renowned hospitality brands like Marriott Premium and Select Service Brands, Four Points by Sheraton, and more for over a decade. His extensive background in managing front-of-house operations aligns seamlessly with InterContinental Marine Drive, Mumbai’s dedication to delivering a world-class experience for its esteemed guests. 

At InterContinental Marine Drive Mumbai, Santosh will be responsible for overseeing the front office operations, ensuring seamless check-in and check-out experiences, and spearheading initiatives to enhance guest satisfaction. His expertise is expected to play a pivotal role in maintaining and furthering the hotel’s reputation as a premier destination for luxury and sophistication. 

Santosh expressed enthusiasm about joining InterContinental Marine Drive, stating, "I am honoured to be a part of InterContinental Marine Drive’s esteemed team. The commitment to excellence and the dedication to providing an unparalleled guest experience align with my professional values. I look forward to contributing to the continued success and reputation of the property."