Novotel Kolkata Appoints Yogesh Kumar as Front Office Manager

Kolkata, August 2026: Novotel Kolkata Hotel & Residences has announced the appointment of Yogesh Kumar as Front Office Manager, bringing with him extensive experience across front-office operations, guest relations, team leadership and hotel performance management.

Yogesh has built a progressive career with leading hospitality brands, beginning with JW Marriott Mussoorie and Vivanta by Taj Guwahati, before joining Courtyard by Marriott, where he took on a series of increasingly senior front-office roles across Bhopal and Shillong. Most recently, he served as Front Office Manager at Courtyard by Marriott Shillong, where he was responsible for leading the front-office team, maintaining service standards, monitoring operations, and overseeing budget planning and revenue forecasting.

Over the course of his career, Yogesh has developed expertise in guest services, team management, customer relations, revenue analysis, forecasting and operational performance. His experience reflects a strong understanding of the front office as a vital part of the guest journey, while also contributing to the hotel’s wider business objectives.

In his new role at Novotel Kolkata, Yogesh will focus on driving a cohesive approach to guest satisfaction, operational efficiency, team performance and business results. He will work towards strengthening service standards, encouraging greater team engagement and creating a culture of accountability and continuous improvement across the front-office function.

Commenting on the appointment, Mr. Rajneesh Kumar, General Manager, Novotel Kolkata Hotel & Residences, said, “We are delighted to welcome Yogesh to Novotel Kolkata. His extensive experience in front-office operations, coupled with his strong focus on guest satisfaction and team leadership, will be a valuable addition to our team. We look forward to his contribution in further strengthening our service standards and creating seamless, personalised experiences for our guests.”

A key aspect of his approach will be balancing the efficiency offered by technology with the warmth of personalised hospitality. As guest expectations continue to evolve, his focus will be on leveraging technology to create a more seamless journey while ensuring that meaningful human interactions remain at the centre of the guest experience.

Yogesh also aims to build a professional, proactive and commercially aware Front Office team committed to delivering consistent and personalised service. His appointment further strengthens Novotel Kolkata’s focus on operational excellence and memorable guest experiences. Outside of work, he enjoys travelling, spending time with his family and going on drives to explore new places and experiences.

Divyansh Khanna Joins as Front Office Manager

Divyansh brings over a decade of experience in luxury hospitality to his new role as Front Office Manager. Having built his career across leading hospitality brands including The Postcard Hotel, Trident Nariman Point, and The Oberoi Centre of Learning and Development, Khanna has developed extensive expertise in front office operations, guest engagement, team leadership, and service delivery.

His professional journey across housekeeping, duty management, and front office leadership has provided him with a comprehensive understanding of hotel operations and a strong foundation in creating seamless guest experiences.

"I am delighted to join The Ritz-Carlton, Bangalore and become part of a team that is recognised for its exceptional hospitality," says Divyansh Khanna. "I look forward to working closely with the team to create memorable first impressions for our guests while fostering a culture of collaboration and continuous improvement."

At The Ritz-Carlton, Bangalore, Khanna will lead the Front Office team, overseeing guest arrivals and departures, concierge services, daily operations, and team development while ensuring seamless coordination across departments to deliver the personalised service synonymous with the brand.

Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre (HICC) proudly welcome Pallavi Sharma as their esteemed Front Office Manager

Hyderabad, April 2024 –Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre (HICC) are delighted to announce the appointment of Pallavi Sharma as the new Front Office Manager. With over a decade of remarkable experience in the hospitality industry, Pallavi Sharma brings a wealth of expertise and dedication to her new role.

Having served with distinguished brands such as Accor, InterContinental Hotel Group, Carlson and Clarks Group of hotels, Pallavi Sharma's extensive background underscores her unwavering commitment to delivering exceptional guest experiences and seamlessly managing operations. Known for her passion for hospitality and innovative service delivery approach, Sharma's appointment resonates with the vision of Novotel Hyderabad Convention Centre and HICC to elevate guest experiences to new heights.

In her role as Front Office Manager, Pallavi will lead the front office team, ensuring strict adherence to established quality and service benchmarks while striving to elevate guest interactions to unparalleled levels of excellence. Her strategic thinking, coupled with her dedication to service excellence and her innate ability as a team player, positions her to drive service enhancement initiatives and consistently surpass guest expectations.

Mr. Rubin Cherian, General Manager of Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre, expressed his excitement, stating, "We are thrilled to welcome Pallavi to our team. With her exceptional skills in guest relations and proven leadership, I am confident that Pallavi will undoubtedly contribute to ensuring seamless operations and delivering outstanding service to our guests."

Sharing her enthusiasm, Pallavi Sharma remarked, "It's an honour for me to join the family of Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre. I'm ready to embrace this new challenge wholeheartedly. I look forward to working alongside the team to curate unforgettable experiences for our guests."

Beyond her professional endeavours, Pallavi's interests include playing the keyboard, bike riding, and writing poetry, which add layers to her dynamic personality.

Mercure Hyderabad KCP appoints Suraj Kumar Gupta as Front Office Manager

Hyderabad, April 2024 - Mercure Hyderabad KCP announced the appointment of Mr. Suraj Kumar Gupta as the new Front Office Manager for the property. In his new role, Suraj will spearhead the maintenance of established quality and service standards while adeptly managing the front office operations to ensure an unparalleled guest journey. With his innovative approach, Suraj is committed to enhancing service standards and values, thereby exceeding guest expectations.

With over a decade of experience in the hospitality industry,  Suraj is poised to leverage his expertise in elevating guest experiences at Mercure Hyderabad KCP.  He has worked with a few of the leading hospitality chains such as Aloft Whitefield Hotel, Bangalore Novotel & Ibis Bengaluru ORR, Novotel & Ibis Chennai OMR, and The Park Hotels Chennai.

Mr. Parag Shah, General Manager of Mercure Hyderabad KCP said “We are thrilled to welcome Mr. Suraj Kumar Gupta to the Mercure Hyderabad KCP family. With his proven track record and passion for hospitality, we are confident that he will enhance our service standards and contribute significantly to our continued success."

Speaking on his appointment, Mr Suraj Kumar Gupta said, "I am thrilled to join the exceptional team at Mercure Hyderabad KCP. It's an honour to contribute to the property's legacy of service excellence and work towards creating unforgettable experiences for our guests. Together, we will ensure that every guest feels welcomed and valued throughout their stay."

Novotel Visakhapatnam Varun Beach Appoints Nitin Gosain As their new Front Office Manager

Visakhapatnam: Novotel Visakhapatnam Varun Beach recently appointed Nitin Gosain as the new front office manager. The property, which is located along Visakhapatnam's serene coastline and has a view of the Bay of Bengal, is eager for Mr. Gosain to join the team. Nitin Gosain brings a decade's worth of experience in front office operations and has accomplished many milestones, such as being an ACDC Champion and being awarded Manager of the Year 2014–15, along with undergoing service excellence workshops and many more.

In his new role, Mr. Gosain will be responsible for cultivating professional connections with guests in order to encourage customer retention, alongside developing strategies to achieve goals and budget targets in full compliance with both internal and external audit recommendations. Additionally, he will be tasked with overseeing and managing the day-to-day operations of the customer service team, ensuring that all team members are trained and equipped to provide exceptional service to guests. Furthermore, he will be responsible for monitoring guest feedback and using it to continuously improve the customer experience. As the front office manager, Mr. Gosain will be working closely with other departments to ensure seamless integration and cooperation in achieving the overall goals of the organization.

Prior to this opportunity, Nitin Gosain had a diverse career in the hospitality industry, having worked on brands such as Pullman and Novotel New Delhi Aerocity, Accor Hotels, and the Taj Hotels group of resorts and palaces. Alongside his operational duties, Mr. Gosain will have a significant impact on financial management and coordination at the hotel.

Ravi Rai, the Cluster General Manager of Novotel Visakhapatnam Varun Beach, The Bheemili Resort managed by Accor, and Novotel Vijayawada, expressed confidence and stated, “Nitin Gosain will be a valuable asset to their team and ensure high guest satisfaction while making them feel at home. With his decade of knowledge and his expertise and passion for the industry, we are sure he will be a resource to the hotel as well as to the department”