The economic constraints in the pandemic times have resulted in a poor response towards ecological commitments by most of the hotel chains turning a blind eye to the idea of sustainability. Identifying and offering the right training related to economic resource planning, sustainability practices, and eco–friendly behaviour is a need of the hour for achieving long-term sustainability goals.
Read MoreThe most challenging task for hospitality leaders would be to keep their associates engaged as we exit lockdowns. Mr. Rakesh Katyayani denotes that due to a reduced workforce, the risk of employees disengaging from routine tasks raises the possibility of heightened work pressure. This article advocates that industry leaders must keep their employees motivated and engaged in achieving sustainable results.
Read MoreThe lines between technology users on both sides of the service encounter today lie obscured. The nature of digital service design requires an innate flexibility for service providers to improvise and respond based on rapidly changing e-consumer stimuli. Open access systems, robust security mechanisms, privacy protection commitments and respect for the growing power of interactive technologies will be the basis for future service design.
Read MoreIt is critical for hospitality industry to pivot itself and embrace technology with open arms to address human needs for social connections and personal safety . While, the industry has shown its dynamic capabilities by its agile response during the pandemic which inspires a lot of confidence in its ability to be able to be a part of the change to be able to move forward.
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