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India now has more MICHELIN Key hotels than any other country in the Middle East, Africa and India selection. For owners and operators, the more useful question is what it took to get there, and what it will take to stay by Prabhjot Bedi, Founder and CEO, Eclat Hospitality
Guests book, pay and check in on their phones, then meet a bedside phone and a laminated menu. Kirti Dixit Ojha, Co-Founder of Digital Room Service, argues the fix isn't an app but better operations behind every request.
