Holiday Inn Express promotes Tarun Ratra to Portfolio Operations Manager

Experienced leader to oversee operations of 12 hotels across India under SAMHI Hotels Ltd

Tarun has been an integral part of the Holiday Inn Express family since 2018, making a significant contribution to the brand’s growth and success. Over the years, he has held key leadership positions including Associate Director of Sales, Director of Sales, Cluster Director of Sales, and, most recently, Hotel Manager at Holiday Inn Express Gurugram Sector 50.

In his new role, Tarun will be responsible for overseeing the operations of 12 Holiday Inn Express hotels across India – managed by SAMHI Hotels Ltd – ensuring consistency in operational standards, safety, and the guest experience throughout the portfolio. His leadership will focus on strengthening service delivery, nurturing high-performing teams, and driving sustainable revenue growth.

Commenting on his promotion, Tarun Ratra said: “I am grateful for the trust placed in me and proud to continue my journey with Holiday Inn Express in this new role. Over the years, I’ve had the privilege of working with some of the most talented teams at Holiday Inn Express Portfolio, and I look forward to further enhancing our operations and ensuring we continue to deliver exceptional value and experiences to our guests.”

With this promotion, Holiday Inn Express reaffirms its commitment to recognizing and nurturing talent within the organisation, while strengthening its reputation for smart, straightforward, and efficient hospitality. This milestone also reflects the spirit of IHG’s “Room to Grow” campaign—a space dedicated to unlocking career potential across every level of the business. By fostering a culture of continuous learning, internal mobility, and leadership development, IHG empowers colleagues to shape their own growth journeys. Tarun’s elevation is a testament to this ethos, where talent is celebrated and supported through meaningful opportunities.

The Fern Hotels & Resorts Welcomes New Managers Across Key Locations

Mumbai, September, 2025: The Fern Hotels & Resorts, India’s leading environmentally sensitive hotel chain, is pleased to announce the appointment of three seasoned professionals to key leadership roles across its properties in Dharampur, Pune and Ajmer. With extensive experience and a commitment to operational excellence, these appointments reinforce the brand’s focus on delivering exceptional guest experiences and sustainable hospitality.

Manpreet Singh – General Manager, The Fern Surya Resort, Dharampur (Kasauli Hills)

With over 25 years of experience in the hospitality industry, Manpreet Singh brings deep operational insight and a strong service orientation to his role as General Manager at The Fern Surya Resort, Dharampur (Kasauli Hills). Beginning his career with the prestigious Taj Group of Hotels, Manpreet has built a solid foundation in Food & Beverage operations which is his core area of expertise while steadily advancing through key managerial positions.

His professional journey includes leadership roles with renowned hospitality brands such as Sarovar Hotels, Mahindra Holidays etc. In his new role as General Manager, Manpreet is responsible for overseeing the hotel’s day-to-day operations, enhancing customer satisfaction and driving overall efficiency. His skill set spans pre-opening project management, revenue optimization, sales strategy and a strong guest-centric approach aimed at maximizing performance while upholding brand standards.

Hari Narayan – Operations Manager, The Fern Habitat, Mundhwa, Pune

With over a decade of experience in the hospitality industry, Hari Narayan brings a strategic and people-focused approach to his role as Operations Manager at The Fern Habitat, Mundhwa, Pune. His expertise spans hotel operations, team development and guest experience enhancement with a proven track record in both pre-opening and established property environments.

Prior to joining The Fern Hotels & Resorts, Hari held key roles with reputed hospitality brands including Imperativ Hospitality (Bloom Hotels) where he served as Hotel Manager overseeing pre-opening operations, guest satisfaction and team management. He also worked with The Paul Resorts & Hotels focusing on revenue management, guest relations and reservations in the luxury resort segment.

In his current capacity as Operations Manager, Hari oversees pre-opening activities, managing day-to-day operations and driving recruitment, training, licensing and vendor coordination. He also acts as a vital link between property ownership and hotel operations ensuring smooth communication and community engagement. Hari’s leadership is rooted in operational discipline, guest-centric service and a commitment to delivering measurable results aligning with the brand’s standards of excellence and sustainable hospitality.

Pravind Singh Chauhan – Operations Manager, The Royal Melange Beacon, Ajmer

With over a decade of experience in the hospitality industry, Pravind Singh Chauhan brings a results-driven mindset and a passion for operational excellence to his role as Operations Manager at The Royal Melange Beacon, Ajmer. Known for his guest-centric approach and strategic leadership, Pravind plays a key role in overseeing day-to-day hotel operations, optimizing budgets and ensuring the consistent achievement of gross operating profit (GOP) targets.

His professional journey includes impactful tenures at reputed properties such as The Golden Palms Hotel & Spa, Delhi and Golden Tulip BDI Club & Suites, Bhiwadi. These roles helped sharpen his expertise in hotel operations, sales and revenue management while also reinforcing his commitment to high service standards.

As Operations Manager, Pravind focuses on enhancing operational efficiency, developing high-performing teams and delivering exceptional guest experiences. His leadership is characterized by a hands-on approach, strategic vision and a strong alignment with brand values.

The Fern-An Ecotel Hotel, Kota Appointed Mr. Rajneesh Kumar - Operations Manager

With over fifteen years of comprehensive experience in the hospitality industry, Rajneesh Kumar has been appointed as Operations Manager at The Fern–An Ecotel Hotel, Kota, where he will oversee the daily operations, manage budgets and ensure the achievement of gross operating profit (GOP) targets in alignment with the hotel’s strategic goals.

Rajneesh brings with him a strong foundation in hotel sales and food & beverage operations, having built his career through a results-driven approach and a deep understanding of operational dynamics. In his previous roles, Rajneesh held key positions at Sarovar Portico, Ajmer and Country Inn & Suites by Radisson, Kota, where he consistently demonstrated success in implementing effective sales strategies and managing food & beverage operations with precision and attention to detail.

In his current role as Operations Manager, Rajneesh is committed to delivering operational excellence, maximizing profitability and fostering a culture of service that aligns with The Fern’s commitment to sustainable and guest-centric hospitality.

Namaste Dwaar Resort Strengthens Leadership Team with Appointment of Jitender Jakhar

Namaste Dwaar Resort is pleased to announce the appointment of Mr. Jitender Jakhar as its new Operations Manager. With a strong background in hospitality management and a proven track record in hotel operations, Mr. Jakhar brings a wealth of experience and a dedicated approach to enhancing guest experiences at Namaste Dwaar Resort.

 Mr. Jakhar’s career in the hospitality industry spans more than a decade. Most recently, he served as Operations Manager at Hotel Mughal Suites in Ras Al Khaimah, UAE from November 2017 to May 2024. Before his role in the UAE, he served as Duty Manager at Bhanwar Singh Palace, Pushkar and Front Office at Samode Palace, where he displayed exceptional skills in guest relations and operations management. A graduate of Bikaner University, Mr. Jakhar holds an MBA degree.

Mr. Jakhar’s strengths include his dedication, responsibility and punctuality – few of his qualities that have helped him to grow in his career. His appointment comes at a time when the resort is focusing on delivering an enhanced guest experience while maintaining high standards across all departments.

In his new position, Mr. Jakhar will oversee all resort operations, ensuring seamless and efficient management of labour, productivity and quality control. Additionally, he will work towards supporting various department managers to further solidify Namaste Dwaar Resort’s positioning in the market.

Tucked away in the tranquil countryside, a mere 105 kilometres from Delhi NCR, Namaste Dwaar is strategically located on the Delhi-Haridwar-Dehradun highway. This serene retreat offers a seamless escape from the bustling city life while remaining easily accessible, making it the perfect getaway for those seeking rejuvenation and relaxation.

Cygnett Hotels & Resorts appoints Suraj Kumar Rath as Operations Manager for Cozzet Victoria, Bhubaneswar

Cygnett Hotels & Resorts is delighted to announce the appointment of Suraj Kumar Rath as the Operations Manager for Cozzet Victoria, Bhubaneswar. With over 20 years of exposure in the hospitality industry, Rath’s appointment is expected to further strengthen the commitment of Cozzet Victoria, Bhubaneswar in delivering memorable guest experiences.

Rath has occupied key roles with globally recognized brands such as ITC Fortune Park Hotels, Mayfair Hotels & Resorts, Swosti Premium and ITC Welcome Heritage. His experience spans luxury resorts, upscale hotels and midscale properties, demonstrating his versatility and comprehensive understanding of diverse hospitality segments.

Known for his strategic approach to operations, innovation, marketing, and execution, Rath is a result-driven professional with a track record of success. His dedication to excellence has been recognized with the Best Revenue Management award from ITC Fortune Park Hotels, showcasing his ability to deliver outstanding financial and operational results.

Rath’s appointment reflects Cygnett Hotels & Resorts' commitment to nurturing talent and reinforcing its position as a leader in the hospitality sector.

Cygnett Hotels & Resorts appoints Deepak Lakra as Operations Manager for Cozzet Mahad, Maharashtra

Cygnett Hotels & Resorts is pleased to announce the appointment of Deepak Lakra as the Operations Manager for Cozzet Mahad, Maharashtra, a new 60-room property set to open soon. In his new role, Lakra will oversee the pre-opening preparations and day-to-day operations, ensuring the hotel delivers world class guest experiences and upholds the high standards of Cygnett Hotels & Resorts.

Lakra brings with him a wealth of experience in the hospitality industry having held key roles as an Operations Manager and F&B Manager across both the Middle East and India. He has been associated with several prestigious hospitality brands such as Marriott, Starwood, Hilton and Oberoi Hotels. His expertise in operations management, combined with his deep understanding of food and beverage services, makes him an ideal fit for being a part of the Cozzet Mahad team.

Cozzet Mahad is strategically positioned to offer a unique experience to travellers, combining modern amenities with exceptional service in a scenic set-up. The addition of Lakra to the team is expected to create a niche for the new property in the market.

Courtyard by Marriott Shillong appoints James Muntode as Operations Manager

Courtyard by Marriott Shillong proudly announces the appointment of James Muntode as its new Operations Manager, marking a significant step towards enhancing guest experiences and operational efficiency.

With an illustrious career spanning 18 years in the hospitality industry, James brings a wealth of expertise to his new role. His leadership acumen, coupled with a fervent dedication to elevating customer satisfaction, promises to redefine excellence at Courtyard by Marriott Shillong.

Holding a prestigious post-graduate degree in hospitality from Ealing & Hammersmith College, London, James has honed his skills at renowned hotels including Courtyard by Marriott, The Westin, The Tower Hotel, and Le Meridien. His diverse background equips him with a good understanding of the industry's operations and challenges.

As Operations Manager, James will spearhead efforts in revenue management, cost control, and market share expansion, leveraging his profound insights to drive the hotel's success. His strategic vision will underpin initiatives aimed at elevating service standards and fostering enduring relationships with stakeholders.

Outside of his professional endeavors, James finds joy in cherishing moments with his family, indulging his passion for travel, and embarking on culinary adventures to explore diverse cuisines.

Richa Bhatt takes over as Operations Manager of Lords Eco Inn Navasari

Richa Bhatt takes over as Operations Manager of Lords Eco Inn Navasari. In her new role, she will oversee the overall operations, maintenance of facilities, optimization of staff resources, and fostering positive relations with guests and employees. Bhatt's experience in renowned hospitality chains showcases her commitment to driving operational excellence and guest satisfaction.

Shiladitya Mukherjee - Associate VP - Gujarat expresses his enthusiasm for her appointment, stating, “We are excited to announce Richa Bhatt as an Operations Manager. Her demonstrated expertise and commitment to operational excellence make her the ideal candidate for this position. With her leadership, we are poised to enhance our offerings and deliver unparalleled dining experiences.". 

Lords Eco Inn Navsari is an eco-friendly retreat and pure vegetarian hotel located in the elitist address of NH 48 near Navasari Gate, which is strategically close to the Purna River. Ideal for both leisure and business travelers, Lords Eco Inn offers a unique opportunity to business and leisure travelers to experience Navsari's charm