Drawing on years in Front Office operations, Gagandeep Singh Chawla argues that upset guests want ownership before compensation, and explains how hotel teams can recover service well.
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Dr Vivek Pathak on hospitality education, the changing expectations of young people, and why the most important lessons still happen between people.
India now has more MICHELIN Key hotels than any other country in the Middle East, Africa and India selection. For owners and operators, the more useful question is what it took to get there, and what it will take to stay by Prabhjot Bedi, Founder and CEO, Eclat Hospitality
Drawing on years in Front Office operations, Gagandeep Singh Chawla argues that upset guests want ownership before compensation, and explains how hotel teams can recover service well.
Marty McDaniel, CHA, argues that the P&L is usually the last place an operating problem shows up, and explains the leading indicators hotel operators should watch before month-end.
With its new Kamala Mills taproom, Mumbai's Berlin Brew is building systems for consistency as it works towards around 20 outlets, pairing Berlin beer styles with Indian ingredients.
Mumbai craft beer brand Berlin Brew has opened its fourth outlet at Kamala Mills, Lower Parel, bringing its brews, ciders and multi-cuisine menu to one of the city's busiest nightlife districts.
Awas Country Club, a patrons-only estate in Alibaug that extends Sun-n-Sand's hospitality legacy, combines five-bedroom villas, wellness, sport and dining within a low-density mango-grove setting.
The North Malé Atoll resort is Highly Commended for Best Long-Haul Family Stay at the Family Traveller Awards 2026, thanks to its multigenerational design.
