Appointments | The Retreat Palm Dubai MGallery shakes up culinary team

The Retreat Palm Dubai MGallery shakes up culinary team Nrupen Pottavatri is executive chef and Mouin Al Najjad is sous chef of Bait Al Nakhla

Chef Nrupen Pottavatri

has been with The Retreat Palm Dubai since November 2017, starting out as sous chef. He was promoted to the role of executive sous chef after eight months, and was eventually named as executive chef. In his role, he will continue to head the culinary team of the hotel’s four dining venues namely Vibe all-day dining restaurant, the Arabic dining outlet Bait Al Nakhla, Chapters Café, and Ripples Juice Bar. He is also in-charge of Rayya Nutri, a part of Rayya Wellness brand.

He has more than 15 years of culinary experience gained in UAE and India. Before joining The Retreat Palm Dubai, he was the sous chef at Movenpick Hotel Bur Dubai. He also previously worked at Filini at Radisson Blu Yas Island, and at Segreto at Madinat Jumeirah.

Chef Mouin Al Najjad

meanwhile is the new sous chef at Bait Al Nakhla, the hotel’s recently-opened Arabic dining venue. Specialising in Arabic cuisine, Najjad will lead Bait Al Nakhla’s kitchen team and ensure authentic Middle Eastern flair and flavours in every dish. 

Prior to this role at The Retreat Palm Dubai, he was the Arabic chef at Lapita Hotel at Dubai Parks and Resorts. He also worked as a chef de partie at Al Iwan Restaurant at Burj Al Arab, and as sous chef at Bonnington Hotel JLT and Tamani Hotel Marina.

Samir Arora, cluster general manager, expressed his confidence on the culinary team: “We congratulate Chef Nrupen on his promotion, and welcome Chef Mouin to The Retreat Palm Dubai family. Chef Nrupen has been instrumental in developing the hotel’s healthy culinary offers over the past four years, especially in spearheading the launch of Rayya Nutri. Moreover, we have received exceptional feedback on Bait Al Nakhla’s authentic Middle Eastern dishes, thanks to Chef Mouin. We are indeed fortunate to have such skillful chefs at the helm of kitchen operations as we know that their talents will continue to impress and excite our guests’ taste buds.”

Hyatt News | Hyatt Centric Brand Debuts in UK with Cambridge Opening

Hyatt Centric Brand Debuts in UK with Cambridge Opening

The 150-guestroom hotel offers share-worthy rooftop views, four modern drinking and dining outlets and easy access to the heart of Cambridge

CHICAGO, (October 4, 2021): Hyatt Hotels Corporation (NYSE: H) announced today the opening of Hyatt Centric Cambridge. The milestone opening marks the debut of the Hyatt Centric brand in the country and the 10th Hyatt hotel in the UK, showcasing Hyatt’s strength and continued growth in the region. Situated just outside the center of Cambridge, renowned for its leafy parks, magnificent architecture, picturesque River Cam and stunning historic center, the 150-guestroom hotel provides the perfect launchpad for adventurous travelers to explore the buzzing city.

Located within the new sustainable neighbourhood of Eddington developed by the University of Cambridge, two miles northwest from the city’s historic heart, guests can explore the quaint cobbled streets or enjoy an afternoon punting on the River Cam, passing by stunning University colleges. The biggest and most well-known museum of Cambridge, the Fitzwilliam Museum, is only a short drive away. Wandering the museum, travelers will discover artworks by Monet, Picasso, Rubens, and Rembrandt. Guests will be offered an opportunity to have the true Cambdridge experience, connected to the heart of the action, with electric bicycles available to rent.

Set around a central courtyard, the hotel’s modern, inviting architecture and interiors, designed by Stirling Prize-winning architects dRMM, with interiors by globally renowned design studio AvroKO, reflect the destination’s storied history. The social lobby features floor-to-ceiling windows flooding the space with bright, natural light, and modern furnishings with natural, wood finishes. A carefully curated selection of artworks nod to the scientific history of Cambridge, adding vibrant flashes of color to the communal spaces.

“We are thrilled to open the doors of Hyatt Centric Cambridge. Cambridge is one of the most iconic cities in the UK thanks to its magnificent architecture, university buildings and historic center. The hotel’s location allows curious guests to make the most of what the destination has to offer,” said Martin Newbould, General Manager, Hyatt Centric Cambridge. “We are excited for our guests to enjoy the hotel’s array of facilities including our distinct bar, restaurant and coffee shop, which offer savvy travelers shareworthy experiences.” 

Guestrooms

The 150 chic guestrooms mix understated grandeur with art deco touches. Warming mustard velvets mix with bold, calming blues, all complemented by rich walnut wood touches. 57 guestrooms offer a stunning courtyard view, 30 of which are deluxe rooms offering an even more spacious stay. Rooms include a selection of thoughtful amenities, featuring a flat screen television with Bluetooth capabilities, an alarm clock radio with Bluetooth pairing, Bee Kind bath amenities, cozy bathrobes and more.

Food and Beverage

Four distinguished dining options offer a diverse mix of international cuisine, using local produce from established Cambridge brands. Guests can kick-start their morning at KOTA’s coffee shop, with artisan baked goods, third-wave coffee from Saint Espresso roasted on site, as well as revitalizing juices and smoothies.  

KOTA restaurant will focus on the Finnish concept of charcoal cooking and community dining; catering for guests and locals throughout the day with fresh, bright brunches leading into light daytime dining, and a chargrilled evening menu complemented by botanical cocktails.

The Dutch offers classic cocktails with a twist, serving lip-smacking flavor combinations inspired by exotic drinks from all corners of the globe. Guests can indulge in delicious light bites and sharing platters including cured meats, British cheeses and antipasti.

The seasonal roof terrace is the perfect spot for a sundown and provides unparalleled views to match. Created by the team of mixologists, guests can sip on imaginative, botanical cocktails which mix aromatics, fresh infusions and shrubs. The menu also includes a selection of refreshing craft beers all from local breweries, as well as nibbles and small bites.

Meeting and Event Space

Travelers can make the most of the comfortable co-working area, which offers free Wi-Fi and all the hotel’s amenities on hand. Two adaptable meeting rooms, spanning 44sqm and 24sqm, boast large windows and high-spec audio visual equipment for meetings, conferences and events for up to 30 people.

The seasonal roof terrace will also cater for larger events, hosting up to 150 guests for drinks receptions, presentations, networking and many other social gatherings.

The hotel also includes a fitness center offering state-of-the-art equipment and free weights, so guests can maintain their healthy lifestyle whilst on the road.

For more information or to make a reservation, please visit hyattcentriccambridge.com

Guided by its purpose of care, Hyatt’s multi-layered Global Care & Cleanliness Commitment further enhances its operational guidance and resources around colleague and guest safety and peace of mind. More information on Hyatt’s commitment can be found here: hyatt.com/care-and-cleanliness.

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and / or one or more of its affiliates.

Ingredient Ideology | Baked Bean Bonanza By: Dr. Kaviraj Khialani- Celebrity Master Chef.

Baked Bean Bonanza

A delicacy par excellence, versatile & variable!

Baked beans originate in Native American cuisine, and are made from beans indigenous to the Americas. The dish was adopted and adapted by English colonists in New England in the 17th century and, through cookbooks published in the 19th century, spread to other regions of the United States and into Canada. Baked beans are a dish traditionally containing white beans that are parboiled and then, in the US, baked in sauce at low temperature for a lengthy period. In the United Kingdom, the dish is sometimes baked but usually stewed in the sauce. Canned baked beans are not baked, but are cooked through a steam process.

They were originally called BAKED beans because the can is first filled with blanched beans, then the sauce, then the can is sealed with a lid, and it is then that the cooking begins. The beans are cooked inside the sealed can. The original recipe for Heinz Beans was based on Boston beans, so they used to contain pork. Baked beans provide fiber and plant-based protein. They're also a good source of thiamine, zinc, and selenium, which support energy production, immune function, and thyroid health, respectively. Did you know Brits eat beans for breakfast? We do and this is because England is known for its Full English Breakfast (picture below) consisting of sunny-side up eggs, English back bacon, cooked tomato slices, black pudding (sausage), mushrooms and fried bread. Baked bean originated in the U.S.

 Navy beans are called haricot beans in England and also go by names such as Boston beans and white pea beans. Baked beans on toast is often served for breakfast as a part of a fry up (the British term for a Cooked English Breakfast). More to the point, can tinned white beans swimming in a vivid tomato sauce justifiably be called a superfood? “But baked beans provide protein, fibre and micronutrients including thiamine, copper and manganese, so they are a nutritious food.

Let us look at a few culinary applications of Baked Beans:

Baked beans are a good source of fiber, thiamine, copper, phosphorus and lycopene which overall rates it quite well in terms of beneficial offerings. 

Some of the ways in which baked beans have been used are well known to us the idea is how to make it more creative and interesting to apply a creative mind to the concept and make it more acceptable.

1. Baked Bean Cheelas with sour cream dip and tossed green salad is a good way to enjoy a brunch with added flavors of curry leaves, cumin seeds, coriander, green chilies.

2. Baked Bean Ragda Pattice has been one of my early time favorites and the fusion of giving it a rustic tadka with garlic, onions, chilies and a dash of rock salt, placed on the chaat plate topped with schezuan tamarind chutney is just awesome.

3. Baked Bean Pan Rolls, this one calls for a mix-n-match approach in which we temper the beans with herbs, chili flakes, ginger, olives and parsley and then roll them in between ragi pancakes/dosas and top it with a pepper salsa, cheese and bake.

4. Baked Bean Stuffed Mexican Kofta Curry, this one is a must try as well. A sweet potato outer covering flavoured with fennel and cumin, the inside softy filling with puree of baked beans cooked with mava and desi masalas, shaped into koftas, deep fried, steeped in a peri-peri mexi makhani sauce.

5. Baked Bean Ravioli Al Fresco, a square shaped fresh home-made pasta with a cheesy baked bean stuffing, boiled/ fried and served with assortment of dipping sauces flavoured with white wine, gherkins, olive oil, fresh basil and parmesan shavings.

6. Baked Bean & Olive Pao Bhaji, one that will call for a second helping or even more on your plate. A typical desi pao bhaji concept involving the beans, cauliflower, peas, potatoes, capsicums, cooked in butter and oil, tempered with the pao bhaji spices, tomato puree, coriander leaves and served with splash of lime, pickled onions and olives, and a nice jalapeno cheese masala pao.

Let us check out a few Easy & Tempting Recipes with Baked Beans:

Recipe-1] Baked Bean Wraps

Ingredients:

For the Wraps:

Maida-1 cup

Oil-2 tsp

Salt-1 pinch

Water-as needed to make a firm dough

Rest for 20 mins, divide into 5-6 portions, prepare thin chapattis and cook them on both sides.

For the spread options on the wraps:
mayonnaise-1/4 cup

Schezuan chutney- 2-3 tsp

Green chutney mayo-2-3 tsp

Hung curd spread with mint and cucumber

For the filing of the wraps:

Baked beans in tomato sauce -1 cup

Oil-2 tsp

Butter-1 tsp

Garlic-1 tsp chopped

Green chilies-1 tsp chopped

Onion-1 small chopped

Salt and pepper to taste

Boiled chicken- cubes/shreds-1/2 cup

Grated cheese-1/4 cup

Mixed herbs-1/4 tsp

Chili flakes-1/4 tsp

Kasuri methi-1 tsp

Garam masala powder-1/4 tsp

Tomato ketchup-2-3 tsp

Coriander-1 tsp chopped

Lettuce leaves-1 cup

Sliced olives/ gherkins/ cherry tomatoes as needed

Method:

1. Prepare all the ingredients, assemble them as required for the recipe.

2. Prepare the wraps, cook them on a tava and keep them aside.

3. Heat oil and butter in a pan saute the garlic, onions, chilies, add in the canned beans, seasonings, herbs, chili flakes, etc and cook for 2-3 mins, add in the ketchup, spices, and coriander leaves and mix well, switch off the flame, cool aside.

4. Re-heat the prepared wraps on a tava, apply a little oil/butter, and remove, place the lettuce leaves, prepared to fill, add in the assorted veggies/olives, gherkins, cheese, etc, and give it a nice roll-up.

5. Place in a tray and bake it if desired for a few mins with a topping of white sauce and cheese, serve hot. 

Recipe-2] DESI BAKED BEAN CASSEROLE

Ingredients

Oil-2 tsp

Butter-1 tsp

Cumin seeds- ½ tsp

Hing-1/4 tsp

Dried red chilies- 1-2 slit

Ginger-garlic paste-1 tsp

Onion-1 small chopped

Tomatoes-1-2 small chopped

Salt to taste

Baked beans in tomato sauce- 1 cup 

Chicken sausages-2-3 sliced

Baby potatoes- 4-6 no cut 1 x2 boiled

Red chili powder-1/4 tsp

Coriander powder- 1 tsp

Turmeric powder-1/4 tsp

Tomato puree-1/2 cup

Cashew paste-1-2 tsp

Peanut butter-1-2 tsp

Water-1/2 cup

Coriander -2 -3 tbsp. chopped

Method:

1. Prepare all the ingredients for the baked bean recipe.

2. Heat oil and butter in a pan saute the spices for tempering, add in the ginger-garlic paste, onions, tomatoes to saute for a minute.

3. Add in the boiled baby potatoes, sausages, salt, and all masalas and mix well. Add in cashew paste, peanut butter, and a little water, cover and simmer it, Cook for 2-3 mins, garnish with coriander leaves.

4. Serve this delicacy with toasts, pitta bread, lavash, focaccia bread, etc.

Recipe- 3] INDO WESTERN BAKED BEAN BAKED DISH

Ingredients:

oil- 2 tsp

butter-1 tsp

garlic-1 tsp chopped

green chilies-1 tsp chopped

onion-1 small chopped

salt to taste

crushed black pepper to taste

baked beans in tomato sauce- 2 cups

boiled macaroni pasta-1 and a half cup

chili flakes-1/4 tsp

mixed herbs-1/4 tsp

tomato ketchup-2-3 tsp

green capsicum-1/2 cup chopped

red chili sauce-2-3 tsp

white sauce- 1 and a half cup

grated cheese-1/2 cup

assorted cold cuts- salami/ ham/ sausages/ bacon- 1 cup cut

can also use canned tuna fish -1 cup

add ons into the baking dish- black and green olives, fresh herbs.

Add ons into the baking dish- broccoli, zucchini, mushrooms.

Method:

1. Assemble all the ingredients for the baked bean baked dish.

2. Heat oil in a pan saute the ingredients starting with garlic, chilies, onions, add in the green capsicum, assorted meats/cold cuts, veggies of your choice.

3. Add in the seasonings, herbs, chili flakes, sauces, little water and cook for 2 mins. Add in the beans and macaroni pasta and mix well.

4. Simmer the mixture for 3-4 mins, add in the white sauce and little cheese and toss well.

5. Place the mixture into a greased baking dish/tray and top with more cheese, olives, etc and place it for baking around 20-25 mins and 160 degrees celsius and serve hot with garlic bread.

Recipe- 4] SPICED BAKED BEANS WITH SAUSAGES

Ingredients:

Oil- 1 tsp

Butter-1 tsp

Spring onions- 3-4 sliced

Ginger-1 tsp chopped

Red chilies- 1-2 slit

Lemon grass- 3-4 pieces

Celery-1 stalk cut into small pieces

Fresh basil leaves- 3-4 no

Shallots- 5- 8 no peeled and cut 1 x 2

Boiled chicken cubes-1 cup

Chicken sausages- 1 cup sliced

Water chestnuts- 4-5 sliced

Salt and pepper to taste

Water/stock- 1 cup

Soy sauce- 2-3 tsp

Peanut butter-2-3 tsp

Red chili sauce-1 tsp

Raisins- 2-3 tsp

Corn starch solution-2-3 tsp

Greens to garnish as required

Method:

1. Prepare all the ingredients for the recipe and keep it ready.

2. Heat oil and butter in a pan and saute the ginger, red chilies, lemongrass, spring onions, basil leaves, shallots, cook for a couple of minutes.

3. Add in the baked beans, chicken cubes, sausages, and any other veggies of your choice as well, and add little water/stock as desired for gravy.

4. Also add in the seasonings, sauces, and peanut butter and blend it all well into the recipe, simmer for 3-4 mins.

5. Add in the water chestnuts, a little corn starch slurry to thicken it up a little, and add raisins and greens, serve it hot on a bed of sticky rice/ steamed jasmine rice/ egg fried rice.

Recipe-5] TADKEWALA BAKED BEAN PULAO

Ingredients:

Oil-2 tsp

Butter-2 tsp

Curry leaves- 8-10 no

Cumin seeds-1/2 tsp

Slit green chilies- 2-3 no

Slit red chilies-2-3 no

Sliced onions- 1 small

Garlic-1 tsp chopped

Ginger-1 tsp chopped

Tomatoes-1/2 cup chopped

Red chili sauce- 2 tsp

Soya sauce-1 tsp

Mixed herbs-1/2 tsp

Chili flakes-1/2 tsp

Cheese-1/2 cup grated

White sauce/cream-1/2 cup

Sliced black/ green olives- 4-5 no

Baked beans in tomato sauce- 1 cup

Cooked white /brown rice- 1 and a half cup

Additional veggies/non-veg ingredients may be added as well.

Assorted fresh herbs/micro-greens for garnish

Method:

1. Assemble all the ingredients for the tadka rice and bean combo.

2. Heat oil and butter in a pan, saute the curry leaves, cumin, ginger, garlic, chilies, onions for a minute. Add in the tomatoes, salt, pepper, herbs, chili flakes, sauces, I also prefer to add colorful capsicum dices here at this stage for a crunch in the rice.

3. Add in the baked beans, rice and toss it up well, cook for 3-4 mins.

4. Now add in the white sauce/ cream and cheese, olives and mix well, cook for another 2-3 mins and serve hot.

Recipe- 6] TEMPERED BAKED BEANS ON TOAST

Ingredients:

Oil-1 tsp

Butter-1 tsp

Onions-1 small chopped

Green chilies-1 tsp chopped

Garlic- 1 tsp chopped

Celery-1 stalk chopped

Red/green/yellow capsicum-1/2 cup chopped

Baked beans in tomato sauce- 1 cup

Red chili sauce-1-2 tsp

Mixed herbs-1/4 tsp

Chili flakes-1/2 tsp

Chaat masala-1/4 tsp

Garam masala powder-1/4 tsp

Tomato ketchup-1-2 tsp

To spread on the bread:

Cream cheese/ peanut butter/ pesto mayo

Choice of bread/ base:

White bread/ brown bread/ french bread slices- 6- 8 no

Method:

1. Pre-prep all the ingredients for the beans on toast recipe.

2. Toast the cutout pieces of bread/sliced french bread etc for a few mins and keep aside.

3. To prepare the baked bean topping heat oil and butter in a pan, saute the onions, chilies, garlic, celery in a pan for a minute. 

4. Add in the capsicums, salt, pepper, herbs, chili flakes, spices, a little water, and sauces and mix well. Cook for 2 mins.

5. Add in the beans, and simmer them for 2-3 mins, adjust the seasonings and taste, should be moist but not watery.

6. Just before serving the toasts, apply the spread on the base toasts and spoon over the baked bean mixture, add more grated cheese on top if desired, or serve a cheese sauce/ dip at the side. Gratinate/ bake the toasts in the oven/salamander for 2-4 mins and remove. Serve hot as a snack/ appetizer.

Brief About The Writer:

Dr. Kaviraj Khialani- Celebrity Master Chef, is a Mumbai based Author, Writer, Healthy Eating - Lifestyle Specialist, Food Designer, Academician & having mastered over 33 International Cuisines, is also a Food & Beverage Consultant. He has worked with esteemed properties like the Taj Group of Hotels, Kuwait Airways to name a few, he has been awarded several Global and National Awards for his outstanding performance in his chosen field he loves to share his knowledge and experience of over 2 decades with the Food & Hospitality Industry.

NEWS | Carnival Corporation Names Company Veteran Sture Myrmell to Lead Carnival UK; Appoints Global Tourism Leader Marguerite Fitzgerald to Lead Carnival Australia

MIAMI, Sept. 28, 2021 /PRNewswire/ -- Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), the world's largest cruise company, today announced two appointments within its global leadership team, naming industry veterans to lead operations for Carnival UK and Carnival Australia.

Effective Oct. 18, Sture Myrmell, currently president of P&O Cruises Australia and president of Carnival Australia, will begin his new role as president of Carnival UK, the UK's largest cruise operator, overseeing the Cunard and P&O Cruises UK cruise line brands. Myrmell, who will be based in Southampton, England, will also serve temporarily as president of Cunard during the recruitment for that position. He will report directly to Josh Weinstein, chief operations officer for Carnival Corporation, who also has responsibility for Carnival UK.

Effective Jan. 10, 2022, Marguerite Fitzgerald, most recently serving as the lead for Boston Consulting Group's (BCG) global lodging and leisure practice, as well as its global strategy business, will assume Myrmell's prior position serving a dual role as president of P&O Cruises Australia and Carnival Australia. Fitzgerald, a global travel and tourism veteran bringing deep expertise in all aspects of cruise operations to Carnival Corporation, will be based in Sydney and report directly to Jan Swartz, group president, Holland America Group.

"Sture is a two-decade-plus veteran at our company, so we look forward to him bringing his deep experience, excellent leadership skills and proven track record of success to a new leadership opportunity," said Weinstein. "He will play a crucial role in our success in the UK, and we look forward to his contributions as we deliver to our guests the best vacation experiences in the world."

With over 20 years of experience with Carnival Corporation, Myrmell has served in multiple positions across the Princess Cruises, Cunard, Seabourn and P&O Australia brands. In his new role with Carnival UK, Myrmell replaces Simon Palethorpe, who will be leaving the company at the end of November after six years for a new opportunity.

"Simon has been a true asset for the company these past years, and we wish him the best with this new opportunity," said Weinstein. "He successfully revitalized the Cunard brand and then ably stepped into the role of president of Carnival UK for the past 15 months, leading both P&O Cruises and Cunard back into guest operations this summer with the Carnival UK executive team."

Australian-born Fitzgerald brings two decades of strategy and operational experience in retail and leisure travel to her dual-role position with Carnival Australia, replacing Myrmell.

Fitzgerald has worked across global geographies developing international strategies for travel and tourism companies, including over 10 years working with cruise lines – including several Carnival Corporation brands – in virtually every area of operations, from commercial to hotel to maritime. Prior to her time at BCG, Fitzgerald served for several years in the Australian power industry.

"Marguerite is a trusted global authority in the travel and tourism industry with extensive expertise in the worldwide cruise passenger market, including direct experience working in the Australian and New Zealand region," said Swartz. "With the insight she brings from consulting with some of the world's most well-known travel and tourism companies, including several of our brands, she is uniquely qualified to make a strong contribution to Carnival Australia's continued success. We are delighted to welcome her to the team."

About Carnival Corporation & plc 
Carnival Corporation & plc is one of the world's largest leisure travel companies with a portfolio of nine of the world's leading cruise lines sailing to all seven continents. With operations in North America, Australia, Europe and Asia, its portfolio features Carnival Cruise Line, Princess Cruises, Holland America Line, Seabourn, P&O Cruises (Australia), Costa Cruises, AIDA Cruises, P&O Cruises (UK) and Cunard.

Reopening | Anantara Iko Mauritius Reopens with Active Wellbeing Programme and the Addition of Exclusive Pool Villas

Anantara Iko Mauritius Resort & Villas looks forward to welcoming back international travellers as the Indian Ocean island prepares for the full reopening of its borders on October 1st with one of the highest full vaccination rates in Africa.

Escape to an unforgettable and soul-enriching stay. An active wellbeing vacation awaits guests with the opportunity to commune with nature during a series of immersive and indigenous experiences to rejuvenate mind, body and soul. Delight in sumptuous dining and enjoy menus bursting with nutritious delicacies.

The luxury five-star resort will also soon unveil its Two- and Four-Bedroom Anantara Pool Villas, which are set within tropical gardens and combine modernity with indigenous design in homage to the serene surroundings of the southeast coast of Mauritius.

With something for everyone – nature and beach lovers, foodies, spa goers and adventurers – a stay at Anantara Iko Mauritius Resort & Villas offers the perfect break for lockdown-weary travellers seeking a combination of luxurious adventure and holistic wellness.

Appointment | Fairmont Jaipur Appoints Gaurav Malhotra As The New Executive Chef

September 2021- Fairmont Jaipur, the brand’s flagship property in the Pink City announced the appointment of Gaurav Malhotra as their Executive Chef. 

With a meritorious experience of over 20 years, Gaurav has worked with renowned hospitality brands across the globe including, Westin, Holiday Inn and other Accor branded hotels Pullman, Novotel, and Sofitel. In his last assignment, Gaurav was associated with Pullman Jakarta Central Park as an Executive Chef.  His strong foundation and seasoned experience in culinary operations, as well as avant-garde gastronomy, make him the perfect fit to spearhead the diverse Food & Beverage offerings at Fairmont Jaipur. 

Commenting on the announcement, Rajiv Kapoor, General Manager, and Fairmont Jaipur said, “We are delighted with the joining of the culinary veteran Gaurav, to lead our team of expert chefs at Fairmont Jaipur. With his extensive global experience and prowess, he will be instrumental in enhancing the skills within our existing team and further elevate the dining experiences for our well-traveled guests.”

Gaurav’s culinary expertise ranges from specialization in modern European to progressive Asian cuisines. He is a master of creative buffet setups, fine dining presentations, as well as high-volume catering for banquets and conventions.

Gaurav has earned many accolades to his merit, including the recent ‘Chef of the year 2018’ award among the portfolio of Accor hotels in India.  He successfully achieved the HACCP certifications and FMS targets for multiple Accor hotels, ensuring a high level of food safety management. 

His incessant curiosity, willingness to experiment and an extensive knowledge of global culinary trends will help create an unparalleled dining experience at Fairmont Jaipur.

NEWS | HRAWI Petitions To The Govt. For Timing Extension For Hotels And Restaurants In The State

HRAWI Petitions To The Govt. For Timing Extension For Hotels And Restaurants In The State

Mumbai, September: The Hotel and Restaurant Association of Western India (HRAWI) has submitted a representation to the Hon’ble Chief Minister - Shri Uddhav Thackeray, Hon’ble Chief Secretary - Shri Sitaram Kunte (IAS) and to the Hon’ble Environment, Tourism and Protocol Minister - Shri Aditya Thackeray requesting for an extension of operation timings for hotels and restaurants in the State. The Association has recommended restoring the operation timings of hotels and restaurants as per the license held by establishments, on all days of the week from Monday through Sunday. It has also requested the Government offers relaxation on the condition that restaurant staff be fully vaccinated for resumption of operations.

The Association has stated that since October 2020, restaurants in Maharashtra were allowed to operate under restrictions at 50 per cent capacity with restrictions on timings. But the second wave of the pandemic led to another complete lockdown and later more severe restrictions were imposed on restaurants.

“The rental and salary expenses, servicing of old debts, negative cash flows, and the statutory payment obligations have made running a hotel or restaurant a most unviable and unsustainable business under the present situation; and all its revival efforts have gone down the drain. However, things are looking up for the State with around three crores of its population having received at least one dose of COVID-19 vaccine and the number of new cases is steadily on the decline. Under the circumstances, we request the Government to take immediate measures to restore economic activities in the State and help its citizens to come out of the huge financial losses they have suffered during the last 18 months. For businesses such as restaurants, the curtailed timings of 7am to 10pm is just not viable so we request the Government to restore the timings of restaurants to the operation timings as per the license timings of each establishment on all days of the week,” says Mr Sherry Bhatia, President, HRAWI.

Amongst all the sectors, the hospitality sector in the country has taken the biggest hit due to the pandemic. Business came to a complete standstill after the lockdown came into effect. As of today, 30 per cent of hotels and restaurants in the country have shut down permanently due to financial losses. Over 20 per cent of hotels and restaurants still haven’t opened fully and the remaining 50 per cent are running in losses with revenues below 50 per cent of the pre-COVID19 levels.

“The present timings for restaurants from 7am to 10pm do not complement this business. This is only adding to the losses caused due to the two lockdowns. We recommend that the Government allows hotel and restaurants to revert to the pre-pandemic timings through the week. This will not only benefit restaurants but it also will promote staggered venturing out of the public. Other than this, we also request the Government to be considerate and provide hotels and restaurants relaxation on the condition that the staff be fully vaccinated for resuming operations. We request that the Government allows hotels and restaurants to undertake the pending vaccinations if any, in a gradual manner. We are sure that these positive measures would immensely benefit the people of Maharashtra to come out of the huge economic turmoil caused by the COVID-19 pandemic,” concludes Mr. Pradeep Shetty, Sr. Vice President, HRAWI.

About Hotel & Restaurant Association Western India (HRAWI)

The Hotel and Restaurant Association (Western India) is a 71 years old Association of Hotels and Restaurants in Western India. Its members include various restaurants and smaller Hotels up to 5-Star Deluxe categories. The bulk of its members like any growth economy are made up of restaurants and budget hotels. With membership base spread across Western India, HRAWI covers Maharashtra, Gujarat, Madhya Pradesh, Chhattisgarh, Goa and the Union Territories of Daman, Diu & Silvassa, and is considered to be the voice of the Hotel and Restaurant Industry. The association is part of the national body of Federation of the Hotels & Restaurants Associations of India (FHRAI), located in New Delhi, which was originally founded in Mumbai in 1950 by the late Mr J.R.D. Tata.

Visit Maldives | Niyama Private Islands Maldives Hosts Surf Week 2021 with Professional Surfer, Shaper and Photographer

Niyama Private Islands is launching its 2021 Surf Week from 1 to 7 November, hosting Josh Kerr and Matt Parker, two big names in the world of surf, and with a full programme of surfing and socialising for participants.

Josh Kerr, former Australian pro surfer and two-time world surf air show champion, will be sharing his expertise during daily surf clinics as well as one-to-one surfing coaching sessions. Josh has also been Todo Santos Big Wave Champion and a ten times top ten finisher in the WSL championship tour.

Matt Parker of Album Surfboards will be analysing guests’ surfing style and producing a tailormade board for each participant. Matt was the 2021 Electric Acid Surfboard test winner with surfer Coco Ho and has been shaping one of a kind, innovative surfboards since 2001.

In addition renowned professional surf photographer, Erick Proost, currently resident at Niyama, will be there to capture action images of the guests riding the waves.

Niyama is the only luxury resort in the Maldives with its own wave breaking onto the shore – Vodi – which is a powerful and sometimes hollow left hander. Off to the west and five minutes away by speedboat, Kasabu is a rippable and hollow right hander. There are also a number of other surf spots in and around the Dhaalu Atoll that can be easily reached from Niyama by speedboat or seaplane.

Marriott News | Marriott International signs 22 new agreements in south Asia

The hotel chain plans to add more than 2,700 rooms to its portfolio in India, Bhutan, Bangladesh, Sri Lanka, Maldives, and Nepal.

Marriott International announced that it will add more than 2,700 rooms with the signing of 22 new hotel agreements in south Asia over the past 18 months. These include India, Bhutan, Bangladesh, Sri Lanka, Maldives, and Nepal.

Rajeev Menon – president of Asia Pacific (excluding Greater China), Marriott International, said, “It is a sign of confidence from our owners and franchisees who have been an integral part of our growth journey. We are grateful for their continued support and trust in the power of our brands as we continue to welcome back travelers.”

More than one-third of the newly signed projects include hotels and resorts in the luxury tier, comprising brands such as JW Marriott and W Hotels. This reflects travelers’ growing demand for bespoke and top-of-the-line amenities and services. Travelers can anticipate the debut of the W Hotels brand in Jaipur with W Jaipur in 2024.

Appointment | Bhagyashree Chauhan joins Courtyard by Marriott Gurugram Downtown as HR Manager

Chauhan will overlook the talent management, recruitment policy design and associate engagement

Courtyard by Marriott Gurugram Downtown has appointed Bhagyashree Chauhan as the Human Resources Manager. She comes with a knowledge of retention practices with over five years of experience.

Chauhan will overlook the talent management, recruitment policy design and associate engagement. She plans on developing effective strategies for talent acquisition and talent retention and aspires to drive the Marriott culture of always Putting People first.

She has completed her Masters of Business Administration in Human Resources from the University of Pune. Before this, Chauhan has been associated with Marriott brands like Westin, Courtyard and Fairfield.

In her leisure time, she loves to travel and explore offbeat destinations.

Appointment | Tanya Bhadra joins Sheraton Hyderabad Hotel as Director of Sales and Marketing

Tanya Bhadra has joined the Sheraton Hyderabad Hotel as Director of Sales and Marketing. In this new position, she will oversee all aspects of marketing and sales strategy.

She will be responsible for budgeting and forecasting, brand awareness, enhancing the overall commercial performance of the hotel by growing the market share substantially and positioning the property as a market leader in its competition set.

With over 14 years of experience in the hospitality industry, Bhadra started her career with Oberoi Hotels followed by stints at Shangri – La, The Leela Palace and Marriott International.

A result-oriented professional, she has a proven track record of outperforming market-leading competitors through proactive strategic planning, market and customer insight, and identification of innovative solutions.

Bhadra holds a Master’s in Business Administration.

Hilton News | Hilton launches large-scale Franchise Model in Asia Pacific

Owners can now operate franchised hotels under the award-winning Hilton Garden Inn brand, part of a new holistic business model in China

Hilton, the fastest growing hotel company in Asia Pacific and a recognized global leader in franchising, has announced the launch of its large-scale franchise model in China. The business model will allow independent hotel owners in China to benefit from Hilton’s innovative commercial strategies and extensive support network, as the company welcomes investors and owners to explore franchising opportunities with its award-winning upscale focused-service brand, Hilton Garden Inn.

Alan Watts, president, Asia Pacific, Hilton, said, "As a leading global hospitality company with over 100 years of experience managing world-class brands and operating industry-leading hotels, Hilton has always been committed to delivering best-in-class returns for owners and safeguarding the interests of our partners. We remain optimistic about travel industry recovery in the long term as we continue to see strong domestic leisure demand in various parts of Asia Pacific, and investors remain bullish on the hotel sector. Providing opportunities for franchised partnerships with Hilton Garden Inn – one of the strongest focused service brands in the market – is a great step towards winning the hearts and minds of strong, savvy independent hotel owners in China. We are confident that the new model will serve as a great opportunity for our owners to access one of Hilton’s iconic brands and bring an exciting new entrant to their respective destinations.”

With the launch of the new franchise model, Hilton is offering a Hilton Garden Inn brand prototype developed specifically for the Chinese market, which was originally launched in 2019. This prototype fulfils Hilton’s commitment to providing guests with exceptional stay experiences, while also driving long-term investment success for owners. Under the program, owners can take advantage of attractive upfront investment costs, while the leaner operating model drives profitability and provides ease for day-to-day operations.

To date, Hilton has inked more than 100 deals to develop Hilton Garden Inn hotels in China, bolstering the company’s confidence in the long-term growth of the focused service brand and its ability to cater to a rising middle class. The anticipated growth momentum also corresponds with the increasing demand for internationally branded hotels to meet evolving consumer needs, especially within second and third tier cities in China.

Clarence Tan, senior vice president, Development, Asia Pacific, Hilton, said, “The launch of the pure play franchise model and corresponding prototype enables independent owners to leverage the award-winning international brand recognition and build quality of Hilton Garden Inn. We have also heavily invested in our systems, training and processes to support owners as they adapt their hotels to local demand drivers. Beyond China, we are confident that this development model will thrive in key destinations across Asia, as we anticipate rising demand for hotels in this segment in the long term. We are always on the lookout for the right partners in the right locations, and we will absolutely be assessing the right time to introduce the franchise model to regional investors in Asia Pacific – helping them to capture the strong demand for midscale lodging solutions.”

Alexandra Jaritz, senior vice president, Brand Management, Asia Pacific, Hilton, said, “As the fastest growing hospitality sector in China, focused service brands are primed to capture further market share. Hilton Garden Inn, our award-winning upscale focused service brand, currently has a global footprint of over 900 hotels, with 35 in China and 44 across Asia Pacific. The guest experience at our Hilton Garden Inn hotels in China has been tailored to the evolving preferences of Chinese consumers – all while remaining true to the brand’s global pillars of positive, upbeat service, luminous spaces, modern amenities, and stylishly approachable design delivered at an affordable price point.”

Appointment | Impresario Handmade Restaurants appoints Roshni Kavina as National Creative Head

Impresario Handmade Restaurants appoints Roshni Kavina as National Creative Head Kavina will lead creative activations and associations for all brands under the Impresario’s umbrella

September 2021: Impresario Handmade Restaurants, the leading food and experiences company in the country, announces the appointment of Roshni Kavina as National Creative Head. In a career spanning over 16 years in advertising, Kavina has been instrumental in building effective brands across categories and has extensively worked on creating film, online, print, and on-ground assets; from strategic stages to final executions. At Impresario, she will be responsible for leading creative brand development and brand building across Impresario brands including SOCIAL, Smoke House Deli, Salt Water Cafe, Souffle S’il Vous Plait, and several cloud kitchen brands like BOSS Burger, Hung-Li, Lucknowee, and Goodness To Go.

Riyaaz Amlani, CEO & MD, Impresario Handmade Restaurants said, "We are excited to welcome Roshni to Impresario. A new-age creative thinker equally adept at traditional and non-traditional media, Roshni is just the talent to lead the creative teams at Impresario. We are confident that she will use her expertise in design and storytelling in driving growth across the brand and deepening Impresario's connection with its customers."

The newly appointed National Creative Head - Impresario Handmade Restaurants, Roshni Kavina said, “The moment I spoke to Riyaaz I knew Impresario was the right fit for me. I wanted to focus on engagement ideas lead by great design and Impresario gives me the opportunity to do just that and a lot more. Being a total foodie - Social, Smoke House Deli, Salt Water Cafe, Mocha among others have been a part of my life pretty much since their launch, and it is an absolute pleasure getting to know what goes on behind-the-scenes of these iconic brands and teaming up to help them reach their absolute pinnacle of success. I am really excited to be here and be a part of team Impresario. I can’t wait to see all that we can achieve across brands.”

Prior to this appointment, Roshni was the Executive Creative Director at Publicis Ambience wherein in a span of 6 years she created a team that specialized in design. They provided advertising solutions across film, print, online, and on-ground activation to brands like Lakme, Enamor, Brand Factory, Irasva Jewellery, Havmor ice cream, The Body Shop, Ferrero Rocher, and many more. She has also been an integral part of developing and co-designing the new Publicis Mumbai office by partnering with the team of architects assigned for the job.

Roshni's work has gotten her many accolades such as Cannes, One Show, Adfest, Abby, Goa Fest, Outdoor Awards, Effie, to name a few. Her ability to craft compelling narratives is evident in her body of work on brands like Lakmé, Elle18, Burberry (India Launch), Enamor, Vaseline, Marico (Nihar Shanti Amla, Parachute Therapie, Nihar Naturals), Brand Factory, Skôda, Cox and Kings Travels among others. 

She has also been associated with BBH India and Saatchi & Saatchi in past stints. Roshni started her own art studio in 2013 called The Nextdoor Artist where she worked on designing and making bespoke wooden furniture collections, collaborated with artists for installation art and wall art creation, created a collection of kids wear t-shirt designs with the theme of robots, among others. As the National Creative Head for Impresario, Roshni will oversee all daily communications and engagements along with launches and will work closely with the respective teams in developing and streamlining all brands further across Impresario towards further consumer love and growth. 

About Impresario Handmade Restaurants

Impresario Handmade Restaurants was founded in 2001 with its maiden venture Mocha - Coffees & Conversations. Today, Impresario boasts of a network of 58 restaurants across 16 Indian cities and multiple brands. Its umbrella of brands includes SOCIAL, antiSOCIAL, Smoke House Deli, Goodness to Go, Salt Water Cafe, Ishaara, Slink & Bardot, Souffle S’il Vous Plait, Prithvi Cafe, BOSS Burger, Hung-Li, Lucknowee, and Mocha. The company’s core strength lies in understanding the changing dining habits of young India and delivering quality experiences tailored to delight its patrons.

Consumer Survey | Breakfast was the most skipped meal amongst urban millennials during COVID-19 Reveals study by Euromonitor International and Quaker

Breakfast was the most skipped meal amongst urban millennials during COVID-19 Reveals study by Euromonitor International and Quaker

On “Changing lifestyles and dietary habits of Urban Indian consumers post COVID-19” 

• A study was conducted in the age group of 18-50 years, focusing on urban millennials across 4 cities i.e., Delhi, Mumbai, Bangalore, and Kolkata. *

• The study showed 44% of the urban millennials skipped breakfast during COVID-19; men skipped it more than women. *

• 71% of the respondents were concerned about their weight increase and are leaning towards fad diets.

• Immunity emerged as one of the top 5 concerns among urban millennials.

• During the pandemic, nearly 2/3rd of the respondents, including urban millennials increased their wholegrain oats intake, primarily for nutritive value, digestion, and weight management.

• Study findings launched to mark National Nutrition Month 2021.

New Delhi, September 24, 2021: A special study was jointly done between March 2020 till February 2021 by London-based market research major Euromonitor International and PepsiCo India through its brand Quaker. The study highlighted that 44% of urban millennials, skipped breakfast and delayed meals due to increased household chores and late start to the day.  Further, 64% of urban millennial respondents were driven towards healthy immune system. The study further pointed out that increased consumption of fruits, vegetables, and whole grains, including oats, emerged as the key trend during COVID-19.

Titled “Changing lifestyles and dietary habits of Urban Indian consumers post COVID-19”, the study was conducted involving 1,000 respondents in the age group of 18-50 years, focusing on urban millennials in Delhi, Mumbai, Bangalore, and Kolkata. Launched to mark the National Nutrition Month 2021, the study analysed the changing lifestyle and dietary patterns of people post-COVID-19 to understand consumer behaviour. It tracked a changing pattern, particularly amongst urban millennials, towards dietary habits for a healthy immune system and maintaining weight. The study also mapped if changed behaviours would sustain in the future.

The study outlined that weight watchers must understand the significance of having meals on time and consuming nutrient-rich breakfast. Further, it found that 71% of urban millennials leaned towards the popularity of fad diets, including keto, intermittent fasting, and weekly detox plan, among others to maintain weight. 

With understanding the dietary changes in Indian consumers, Vidhi Sharma, Consultant, Euromonitor International said, “While millennials acknowledge the importance of breakfast and believe that it should have wholesome nutrition, they often tend to skip breakfast due to their work schedules or tend to just grab a quick snack in the morning. Popular fad diets are supporting this behavior of skipping breakfast. However, COVID-19 has brought about some positive dietary changes as well among the younger group, with increased intake of fruits, salads, and oats, and improved the willingness to look for healthier alternatives while shopping”.

Dr. Jagmeet Madan, Professor, Principal, Sir Vithaldas Thackersey College of Home Science, SNDTWU, Mumbai, and National President, Indian Dietetic Association, said, “Meal timings are important for better digestion and to maintain weight. Breakfasts within 1-2 hours of waking give energy for the day and should include a variety of food groups. Focusing on high nutrition, exercise, and approach to a sustainable lifestyle will help manage weight and keep the energy levels high.”

Talking about the study findings, Sonam Vij, Associate Director and Category Lead - Quaker Portfolio, PepsiCo India said, “Breakfast helps to start the day right and provide energy for the day. The role of sustainable and nutrition-rich diets becomes even more important as they curb binge eating and help maintain weight. Urban millennials are now increasingly focusing on improving their physical and mental health that constitutes an active lifestyle. We also see that they are shifting to food choices for a healthy immune system as shown by the study. This has heightened the consumer adoption of Quaker Oats, a 100 % Natural Wholegrain which is a good source of Protein, Rich in Fiber, and contains important Micronutrients like Zinc, Iron amongst others. These benefits and more make Oats a convenient, nutritious and delicious option to increase the nutrition quotient in people’s everyday diet especially breakfast, which is one of the most crucial meal of the day.”

Additional key highlights of the study:

• Nearly 60 % of urban millennials surveyed started doing yoga and walking/running during COVID-19 for physical/mental health activity.

• The average intake of salads and fruits increased. Further, urban millennials consumed more oats primarily for nutritive value, digestion, and weight management. The urban millennials preferred oats for breakfast as the main dish.

The study also compared lifestyle and dietary changes (in terms of frequency and quantity of food groups as defined by the National Institute of Nutrition); analysed breakfast habits, personal health perceptions and weight management data; and tracked packaged food choices, oats consumption behavior and purchase pattern for groceries before and during COVID-19.

* “All reported findings are based on respondents’ statements and actual changes in behaviors or preferences may differ. Further, the figures shared are only representative of the population surveyed and extrapolating to the entire population is done at the user’s own risk with no warranty or representations from Euromonitor International”

About Quaker Oats:

Quaker Oats was launched in India in 2006. The brand Quaker is more than 140 years old and is a world leader in the oatmeal segment. As a brand, Quaker Oats is always tapping suitable occasions and moments to add a touch of nutrition for the youth who are seeking lasting energy through the day. Quaker has also created a special platform on its YouTube channel - Content Hub - to offer an array of easy-to-make nutritious, yet flavourful, recipes. Quaker Oats is a 100% wholegrain and natural source of carbohydrates and dietary fibre. It has unique soluble fibre called βeta Glucan, which is scientifically proven to help reduce cholesterol (cholesterol is a risk factor for heart diseases). In India, Quaker Oats are also available in variants such as Quaker Plain Oats, Quaker Oats Multigrain and Quaker Oats with Flavour Mix.

Quaker Oats as a brand is always tapping suitable occasions and moments to add a touch of nutrition for the youth who are seeking lasting energy through the day. Quaker has also created a special platform on its YouTube channel - Content Hub - to offer an array of easy-to-make nutritious, yet flavourful, recipes.

About Euromonitor International:

Euromonitor International is the world’s leading provider of global business intelligence, market analysis and consumer insights. From local to global and tactical to strategic, Euromonitor’s research solutions support decisions on how, where and when to grow your business. Euromonitor helps find the right report, database, or custom solution to validate priorities, redirect assumptions and uncover new opportunities. With offices around the world, analysts in over 100 countries, the latest data science techniques and market research on every key trend and driver, Euromonitor helps you make sense of global markets.

KFC | This International Day of Sign Languages, KFC India has nothing to say - literally!

Believing in ‘Action Over Words’, the brand encourages customers & team members to communicate in sign language

KFC lovers were in for a quiet surprise, as the brand celebrated International Day of Sign Languages across Special KFC restaurants in the country. Choosing a path of ‘Action Over Words’ to spread awareness and acceptance about sign language as a mode of communication, the brand aptly demonstrated their commitment towards strengthening gender and ability parity with the KFC Kshamata program. On this day, 33 restaurants powered by more than 130 specially-abled team members, spoke one language, without saying a word. 

Beckoning customers to give us a sign, Moksh Chopra, Chief Marketing Officer, KFC India, said, “Our founder, Colonel Sanders, firmly believed that everyone had a seat at his table, and his values & beliefs continue to inspire us even today. We have always been committed to enhancing inclusivity for the hearing and speech impaired. What better way to accentuate conversation around inclusivity than helping spread awareness and usage of sign language, on the International Day of Sign Languages? This activation is an important landmark in our journey with KFC Kshamata, wherein we have let actions speak louder than words, quite literally. Our endeavor of encouraging team members & customers to converse in sign language is designed to break down the barriers of communication between the hearing and hearing impaired. Because the truth is you don’t always need spoken words to understand each other.”

There was much intrigue and excitement across the Special KFC restaurants all through the day. With interesting messaging as ‘Give us a Sign’ greeting customers at restaurant entrances, relatable, fun references as ‘Kuch na Kaho’ implored customers to join in the celebration, albeit in signs. Heart-warming scenes of specially-abled team members cheering on and coaching customers in basic signs were witnessed across restaurants. Team members also wore badges indicating ‘Let’s use less words & more signs today’ to help guide customers. Customers were just as sporting and participative; those successfully placing their order in sign language were surprised with an honorary band - a reminder of when they were the true ‘Action Heroes’ saving signing through the day. Another interesting takeaway was a booklet that opened as a poster. Placed on every table at the restaurants, this booklet demonstrated basic signs for catching up with friends and family over their favourite Bucket of KFC chicken. With signs for ‘How are you?’, ‘What plans today?’ to ‘LOL’ -  this booklet assured crispy conversations over crispy food. In addition, as a build-up to the day, the brand posted short tutorial videos, rightly titled a ‘Crunch Course in Sign Language’ on their social channels to guide customers on how to place on order in sign language and more. This activation forms an integral part of KFC Kshamata - a pledge towards strengthening our diverse workforce and nurturing a culture of inclusion and mutual respect. With KFC Kshamata, the brand aims to bridge the gender and ability imbalance gap and increase the women workforce at restaurants by 2X by 2024. Likewise, the aim is to double the footprint of Special KFCs by 2024. Until then, Keep Calm and Sign on…!

About KFC

KFC, a subsidiary of Yum! Brands, Inc. (NYSE: YUM.), is a global quick-service restaurant brand with a rich, decades-long history of success and innovation. It all started with one cook, Colonel Harland Sanders, who created a finger lickin’ good recipe more than 75 years ago, a list of secret herbs and spices scratched out on the back of the door to his kitchen. Today we still follow his formula for success, with real cooks breading and freshly preparing our delicious chicken by hand in more than 20,000 restaurants in over 125 countries and territories around the world. For more information, visit https://online.kfc.co.in/

Eclat Insights | Gemba A Managerial Super power

Toyota has a decision-making principle called “gemba.” Instead of depending on hierarchy, the people who are closest to what’s happening to make decisions. Toyota believes that the more hands-on knowledge a decision-maker has, the better their decision will be. It comes from the Japanese word genchi genbutsu, which translates to “go and see.”

What It Is

• Get out of the office

• Go to where the action/value add / service delivery is

• Talk to people who are doing the work

Why is it relevant to Hospitality & Customer Service Industries

• The concept of inseparability in service means that one cannot separate the production of service from the consumption of it.

• Your team that is creating the service is closest to the customer/guest and hence in a way, they know best.

• Doing something, following processes, storing, retrieving, using information or tools, gives your front line staff a unique perspective on how things could be instead of how they are.

More Detail on the topic

DOs

• Ask your team the one question that matters 'what can we change to make this easier for you or make it better for guests?'

• Do the Gemba walk with someone from another department. i.e. Take someone from the Front Office for a Gemba walk of the Kitchen.

• Record the Gemba walk. Take a video. You might not get insights/solutions immediately, but when you see the same walk on different days/times something might jump at you.

• Do the walk at various times of the day. At the start of service, in the middle of it, after service ends etc.

DONTs

• Don't walk around with a scowl on your face, ready to pounce on anything that looks or feels wrong. You can be looking for things to improve, but you can also be doing that with a pleasant countenance.

• Don't use Gemba walks as an audit process for your SOPs.

• Don't put people on the spot and ask for suggestions immediately. If they are unable to offer any insight, don't press them.

Actionable Insights

1. Create an action plan. Make a list of all your physical areas and ensure that you cover them once every 90 days.

2. Create a list of all your processes. Major ones first, then break it to minor ones. Ensure all your processes get a Gemba walk once every 90 days.

3. Make a cross-functional team of 3, that holds the Gemba responsibility for 90 days. Change the team every 90 days.

Real-World Example

In-Room Dining

• IRD success lies not just in the quality of the food & beverage, selection of menu, but also preparedness and process.

• Ensuring you are set up for success, is a critical component.

• Make sure you do a Gemba walk of the service area. How is the area set up? How is the order-taker area set up? Do they have all the items they need at hand? Is the storage adequate?

• More importantly, ask the IRD team - 'what can we change to make this easier for you or make it better for guests?'

• You should also do the Gemba walk for the process - delivery & clearance. Walk with a team member going to delivery and see what they see. Do they have a clear path or do they need to navigate around roadblocks? The same for clearance.

Want to make this WOW?

• We at Eclat love POV. POV is a Point Of View. If you want to make this insight a wow, get your team a go-pro head or chest-mounted camera and record everything from their POV. See the world the way they do and then make the changes they need.

• If you see them walking too far for something, bring it closer. If you see them making improv use of tools or fashioning tools for a specific purpose, try and get tools that are specifically used for that task.

• If you see them strain to read the KOT - Kitchen Order Ticket - then increase the font or make the ink darker.

Prabhjot Bedi

The one thing you can do right now is going on a walk. I would love to either go on a virtual walk with you or see your recorded walk to discuss tons of improvement ideas. As always, write to me at p.bedi@eclathospitality.com

Award | Lord's Plaza Surat Awarded The Best 3 star property by Gujarat Tourism

NEWS | Teardrop Hotels Sri Lanka appoints BRANDit as India Representative

Teardrop Hotels Sri Lanka appoints BRANDit as India Representative

Teardrop Hotels, a chain of luxury boutique hotels in Sri Lanka has appointed BRANDit, a specialist in tourism marketing, as its representation partner in India. BRANDit will be responsible for shaping the travel trade strategy, promoting sales and executing PR campaigns. This marks a new chapter for Teardrop Hotels as it looks to invest and strengthen its presence in the Indian market.

Speaking of the appointment, Mr. Henry Fitch, CEO, Teardrop Hotels said, “We are pleased and excited to introduce our brand of unique hotels to the Indian market through BRANDit. The hospitality sector has endured tremendous change in the recent past, impacting behaviours across the paradigm from travellers to hoteliers alike. The travel hiatus has resulted in a renewed enthusiasm, with visitors wishing to see the destination from a different perspective. With the sturdy track record that the BRANDit team has held over the years, we are confident of achieving greater visibility in India and will leverage this opportunity to elevate the Indian travellers’ experience with the finest indulgences that we as a brand have to offer.”

Teardrop is a collection of small, stylish, service-driven hotels that prides itself for contemporising centuries-old heritage buildings and vintage tea bungalows-with-views in distinct regions across the island nation. Each property is defined by its atmospheric destination, encouraging guests to engage in experiences that shape their own narrative of Sri Lanka.

“We are delighted to be able to promote Teardrop Hotels, especially at this juncture. Travel trade and consumers are both yearning for new experiences as we begin planning our next escape. With great connectivity, scenic landscape and a number of attractions, Sri Lanka has always been a perfect short-haul getaway for Indian travellers. Now, with borders re-opening, we are committed towards accelerating demand and increasing visitation by putting Teardrop Hotels on the radar of the travel trade and media stakeholders in India,” said Ms. Lubaina Sheerazi, CEO & Co-founder, BRANDit.

Hospitality startup Oyo likely to file for $1.2 billion IPO next week

Of the total issue, up to $250 million could be in secondary share sales and early-stage investors of Oyo are likely to make a partial exit through this IPO

Oyo Hotels and Homes is expected to file an IPO next week, Reuters news agency reported. After the stellar debut of food aggregator Zomato, the hospitality startup OYO is likely to go public and is eyeing between $1 billion and $1.2 billion, which is approximately between ₹7,300₹8,800 crore. 

According to reports, this will consist of a fresh issue of shares and an offer for sale from existing shareholders. After Zomato, CarTrade, Paytm, PolicyBazaar, Nykaa, and Mobikwik, Oyo would be the seventh Indian tech unicorn to roll out an IPO. While Zomato and CarTrade have already rolled out their IPOs, the others have filed papers with SEBI.

Oyo grappled with an existential crisis during the COVID-19 pandemic. It laid off staff and instituted salary cuts to stay afloat. The SoftBank-backed startup has appointed bankers and lead book managers for its listing, and is expected to file its draft red herring prospectus (DRHP) by mid-October.

Visit Maldives | The rebranding of the Kanuhara resort will be complete in 2022.

The Maldives Is Getting Another Stunning Hotel on a Private Island — Complete With Dreamy Overwater Villas

Six Senses is known for bringing upscale amenities, exclusive experiences, and a relaxing atmosphere everywhere it opens a new hotel. And since few places exude more luxury than the Maldives, the brand is getting ready to debut its second property in the idyllic destination.

Instead of building from the group up, however, Six Senses will work on its second collaboration with Singapore-based Hotel Properties Limited (HPL) to rebrand the already popular Kanuhura resort.

Encompassing three private islands — two deserted neighboring islands and Kanuhura itself — the property will offer the Maldives' signature combination of white sands, turquoise waters, and lush greenery. Also synonymous with this archipelago nation? Luxurious accommodations with unbeatable views. And guests at the new property can expect nothing less.

The resort currently has 80 private villas, both on the beach and over the water. Throughout the rebranding process in the coming months, the accommodations will be upgraded to add private pools in the overwater villas and new family suites.

Source

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