Exploring the Rich and Soulful Cuisine of Bihar

Located in Northern India, Bihar is known for its rich history and cultural diversity, which also extends to its culinary traditions. Bihar’s cuisine represents the diverse cultures that have influenced it over the centuries. The Mauryan, Gupta, Mughal, and British empires, each period has left its mark on the local cuisine, resulting in a rich and varied culinary tradition.

Rice and wheat are the staple grains of Bihar used in many traditional dishes. Rice is typically consumed with dal (lentil curry) or mixed with vegetables to make khichdi, a comforting one-pot meal. Wheat is used to make various breads like roti, paratha, and puri, which are enjoyed with curries and chutneys.

Dal, or lentils, holds a special place in Bihari cuisine and is cooked in numerous ways. From the simple and comforting arhar dal to the spicy and tangy chana dal, dal dishes are a staple in every Bihari household. The use of locally grown lentils and aromatic spices lends a distinct flavour to these dishes.

Bihar’s bustling markets and roadside stalls offer a tantalizing array of street food delights. From crispy samosas and spicy chaats to steaming plates of jalebis, the street food scene in Bihar is a delectable experience. Popular street food items include samosa, kachori, litti chokha, and chana ghugni.

Traditional Bihari cuisine is a perfect mix of flavours, textures, and ingredients. With a focus on simplicity and wholesome flavours, Bihari food makes a comforting meal that is loved by all.

Here is a list of some infamous Bihari food dishes:

• Litti Chokha is perhaps one of Bihar’s most iconic dishes, beloved for its bold flavors. It consists of roasted wheat balls stuffed with a spicy mixture of sattu (roasted gram flour), herbs, and spices. It is traditionally served with chokha, a mashed vegetable dish made from potatoes, tomatoes, and eggplant.

• Sattu, a nutritious flour made from roasted gram or barley, is a versatile ingredient used in many Bihari dishes. It is used to make savory dishes like sattuparatha, litti, and sattu drink, as well as sweet treats like sattu ladoo and sattu kachori.

• Dal (Lentil Dishes) holds a special place in Bihari cuisine and is cooked in various ways. Some popular dal dishes include arhar dal, chana dal, masoor dal, and urad dal, each cooked with a unique blend of spices and aromatics.

• Chana Ghugni is a popular street food in Bihar, made from boiled black chickpeas cooked with spices, onions, tomatoes, and garnished with fresh coriander leaves. It is often served as a snack or appetizer.

• Tilkut is a traditional sweet made from sesame seeds (til), jaggery, and ghee. The sesame seeds are roasted and mixed with melted jaggery to form a sticky mixture, which is then shaped into small rounds or squares. Tilkut is often enjoyed during Makar Sankranti.

• Thekua is another popular Bihari snack made from wheat flour, jaggery, and ghee. The dough is shaped into small discs and deep-fried until golden brown. Thekua is crunchy on the outside and slightly soft on the inside, with a sweet and aromatic flavor.

• At last, Malpua is a sweet pancake made from flour, milk, and sugar, flavored with cardamom and saffron. The batter is fried until golden brown and crispy, then dipped in sugar syrup for sweetness. Malpua is often served as a dessert during festivals and special occasions.

From hearty dal dishes to savory snacks and sweet treats, Bihar’s cuisine is both delicious and culturally enriching. With its focus on locally sourced ingredients, traditional recipes, and warm hospitality, Bihari cuisine reflects its vibrant culinary heritage and the delectableflavours of this fascinating state.

veteran with various articles, columns, travelogues, and write-ups published specifically on Tourism, Hospitality, and Aviation to his credit

Located in Northern India, Bihar is known for its rich history and cultural diversity, which also extends to its culinary traditions. Bihar’s cuisine represents the diverse cultures that have influenced it over the centuries. The Mauryan, Gupta, Mughal, and British empires, each period has left its mark on the local cuisine, resulting in a rich and varied culinary tradition.

Rice and wheat are the staple grains of Bihar used in many traditional dishes. Rice is typically consumed with dal (lentil curry) or mixed with vegetables to make khichdi, a comforting one-pot meal. Wheat is used to make various breads like roti, paratha, and puri, which are enjoyed with curries and chutneys.

Dal, or lentils, holds a special place in Bihari cuisine and is cooked in numerous ways. From the simple and comforting arhar dal to the spicy and tangy chana dal, dal dishes are a staple in every Bihari household. The use of locally grown lentils and aromatic spices lends a distinct flavour to these dishes.

Bihar’s bustling markets and roadside stalls offer a tantalizing array of street food delights. From crispy samosas and spicy chaats to steaming plates of jalebis, the street food scene in Bihar is a delectable experience. Popular street food items include samosa, kachori, litti chokha, and chana ghugni.

Traditional Bihari cuisine is a perfect mix of flavours, textures, and ingredients. With a focus on simplicity and wholesome flavours, Bihari food makes a comforting meal that is loved by all.

Here is a list of some infamous Bihari food dishes:

• Litti Chokha is perhaps one of Bihar’s most iconic dishes, beloved for its bold flavors. It consists of roasted wheat balls stuffed with a spicy mixture of sattu (roasted gram flour), herbs, and spices. It is traditionally served with chokha, a mashed vegetable dish made from potatoes, tomatoes, and eggplant.

• Sattu, a nutritious flour made from roasted gram or barley, is a versatile ingredient used in many Bihari dishes. It is used to make savory dishes like sattuparatha, litti, and sattu drink, as well as sweet treats like sattu ladoo and sattu kachori.

• Dal (Lentil Dishes) holds a special place in Bihari cuisine and is cooked in various ways. Some popular dal dishes include arhar dal, chana dal, masoor dal, and urad dal, each cooked with a unique blend of spices and aromatics.

• Chana Ghugni is a popular street food in Bihar, made from boiled black chickpeas cooked with spices, onions, tomatoes, and garnished with fresh coriander leaves. It is often served as a snack or appetizer.

• Tilkut is a traditional sweet made from sesame seeds (til), jaggery, and ghee. The sesame seeds are roasted and mixed with melted jaggery to form a sticky mixture, which is then shaped into small rounds or squares. Tilkut is often enjoyed during Makar Sankranti.

• Thekua is another popular Bihari snack made from wheat flour, jaggery, and ghee. The dough is shaped into small discs and deep-fried until golden brown. Thekua is crunchy on the outside and slightly soft on the inside, with a sweet and aromatic flavor.

• At last, Malpua is a sweet pancake made from flour, milk, and sugar, flavored with cardamom and saffron. The batter is fried until golden brown and crispy, then dipped in sugar syrup for sweetness. Malpua is often served as a dessert during festivals and special occasions.

From hearty dal dishes to savory snacks and sweet treats, Bihar’s cuisine is both delicious and culturally enriching. With its focus on locally sourced ingredients, traditional recipes, and warm hospitality, Bihari cuisine reflects its vibrant culinary heritage and the delectable flavours of this fascinating state.

Author – Dr Himanshu Talwar is an industry veteran with various articles, columns, travelogues, and write-ups published specifically on Tourism, Hospitality, and Aviation to his credit

Assam on a Plate: Exploring the Unique Flavours of the North-eastern State By Dr Himanshu Talwar

Nestled in the north-eastern part of India, Assam is not only renowned for its breathtaking landscapes and vibrant culture but also for its rich and diverse culinary heritage. From aromatic rice dishes and tangy fish curries to delectable street food snacks, Assamese cuisine is a blend of unique flavours and aromas that gives it its own distinctiveness from other Indian cuisine.

Food plays an important role as a means of celebration, hospitality, and communal bonding. Festivals like Bihu, Magh Bihu, and Bohag Bihu are incomplete without elaborate feasts featuring traditional Assamese delicacies.

Assamese cuisine boasts a delightful harmony of flavours and textures. Signature dishes such as Assamese Fish Curry prepared with aromatic spices, and Masor Tenga, a tangy fish curry with hints of sourness showcase the region's rich culinary heritage.  

Rice is the staple food of Assam and forms the foundation of most meals. It forms an integral part of Assamese cuisine and is consumed in various ways like plain boiled rice, puffed rice (muri), and rice cakes (pitha).

Bhoot Jolokia, also known as the ghost pepper, is native to Assam in India and holds a special place in the region's culinary culture. Bhoot Jolokia is known to be one of the hottest chili peppers in the world and in Assamese cuisine, it is often used sparingly to add a fiery kick to dishes such as curries, chutneys, and pickles.

Exploring local markets like the bustling Fancy Bazar in Guwahati or Tezpur's weekly haats offers a glimpse into Assam's rich food culture. From savory Maasor Tenga to the iconic Aloo Pitika, these street food delights allow visitors to experience the authenticity of the region.

Assamese cuisine is characterized by its simplicity, use of fresh and locally sourced ingredients, and an emphasis on seasonal produce. Here's a list of famous traditional Assamese dishes:

·       Masor Tenga (Sour Fish Curry): A tangy and refreshing fish curry made with tomatoes, lemon, and other souring agents like elephant apple or dried kokum. It is a quintessential Assamese dish enjoyed with steamed rice.

·       Aloo Pitika (Mashed Potatoes): A comfort food staple, aloo pitika is made by mashing boiled potatoes and combining them with mustard oil, onions, green chilies, and sometimes roasted sesame seeds. It is often served as a side dish with rice or roti.

·       Xoru Xaak Bhaji (Stir-fried Green Leafy Vegetables): Assam's verdant landscape offers a bounty of nutritious greens, locally known as xaak. Xoru xaak bhaji is a simple yet flavorful dish made by stir-frying leafy greens with garlic, ginger, and mustard oil.

·       Pitha: Assamese cuisine is incomplete without pitha, a traditional rice cake prepared during festivals like Bihu. Pithas come in various forms, including til pitha (sesame seed-stuffed rice cake), narikol pitha (coconut-filled rice cake), and sunga pitha (rice cake cooked in bamboo tubes).

·       Assam Tea: Renowned worldwide for its exquisite flavor and aroma, Assam tea is one of the state's most famous exports. The lush tea gardens of Assam produce robust and malty black tea that is cherished by tea enthusiasts around the globe.

·       Khaar: An alkaline preparation made from sun-dried banana peels or raw papaya cooked with pulses and vegetables. Khaar is a traditional dish known for its unique taste and nutritional benefits.

·       Jolpan: Jolpan is a traditional Assamese breakfast comprising dishes like Chira (flattened rice), Akhoi (puffed rice), doi (curd), and jaggery. It's a wholesome and refreshing meal to start the day with, enjoyed by people of all ages.

 Assamese cuisine from the aromatic rice dishes of the Assamese Brahmins to the fiery curries favored by the Ahoms represents the flavors of the various ethnic groups. Whether you're sipping a cup of Assam Tea or relishing a traditional Assamese Thali, Assamese cuisine offers a culinary experience like no other.

Author -
Dr Himanshu Talwar is an industry veteran with various articles, columns, travelogues, and write-ups published specifically on Tourism, Hospitality, and Aviation to his credit

Creating A Mindset For Mindfullness In The Culinary & Hospitality Industry. By: Dr. Kaviraj Khialani- Celebrity Master Chef

The Hospitality industry as we all know is one of a very inclusive nature and it also has an evolutionary perspective looking at it from the growth and development point of view. The world today has changed post covid times and the recovery phase of this industry marks on top of the charts. The fact that a lot of people believe that there is plentiful opportunities available to choose from, not to forget that an able mind needs to work towards being a capable mind as well.

Hotels today are seeing a by far faster number of growths all across the country. The number of keys being turned out every single day is huge and incredible. International brands and local big names too are in the line of competition when it comes to checking on their feasibility and business strategies to attract the guests from all sectors and various walks of life in order to earn some good revenue to be able to withstand the market pressure and be able to sustain.

Hospitality as a sector is much more than just hotels, restaurants, entertainment and luxury. It is now involving a lot more than just accommodation and food. The verticals today being created under it are also including facility management and retail business too. Market today is volatile and is able to attract revenue from these segments too which need trained and expert manpower from hospitality background. Today’s training & coaching centres, professional institutes, colleges & universities offering hospitality education have become well aware that this one course has become so universally accepted & recognised that it has amplified the number of recruitments, job offers and openings to level next.

*What is the Mindset required to be successful in today’s hospitality industry?

The word mindset is an established set of attitudes of a person or group concerning culture, values, philosophy, frame of mind, outlook, and disposition. It may also arise from a person's worldview or beliefs about the meaning of life. While the meaning of same varies from person to person, the perception of looking at life too would be different for each individual depending on his level of ambition, goals etc. it is however important to note that this industry does require a few basic essentials which one must possess or be able to adapt to before taking a step into it or towards this dynamic sector. Let us also look deep within into the word mindset as I apply a few interesting qualities and traits suiting the same.

M- Maturity

I – Intelligence

N- Nurturing

D- Determination

S- Sustainability

E- Education

T- Talent

 While on one hand the industry experts, human resource departments, hiring professionals and counsellors advice that one should be able to present themselves well in the interviews as first impression remains to be last impression, the fact of the matter also includes that at times first impressions should not be considered everlasting ones and can be varied and subjective since candidates facing interviews for the first time are often nervous, a little scared and at times even forget how to introduce themselves in the very first round of selection. At times it has also been observed that some of the best candidates are not able to speak in group discussions as well which often have them left out from the list of 2nd round which talks about their area of interest and talent, due to which they often feel depressed and low and their morale goes for a toss. However, in my personal opinion one must not take this otherwise but continue and try again next time with more confident approach.

• Why do Rejections take place when applying for Jobs?

The word Rejection is looked at in a very negative way as a perspective by candidates especially freshers who are applying for jobs in the hospitality industry. There are various factors which are linked to rejections from the industry point of view which must be well known to all seeking suitable positions leading towards their dream destinations.

• Personality Speaks: While personality has its own implications to an interviewer it has a lot to speak non-verbally as well even before the candidate speaks a single line. Judgements are often based on experience of the interviewer and at times are laid down by the brand which is selecting or recruiting as well.

• Being Yourself Matters: At times it has been observed that a few candidates while appearing for interviews carry a mask over them and try to cover up their flaws and some even speak with foreign accents and want to showcase their English to be over polished and internationally governed which doesn’t work for many.

• Not Mentally Prepared: While some candidates apply for job interviews out of pure passion and interest some do it in peer pressure and some of them are just there for mere formality.it must be known to the applicants that your mind and thoughts need to be aligned with your speaking abilities and body language which is all looked at and evaluated no sooner you are sitting on that hot seat. Make sure you are well aware and alert about the why’s & what’s.

• Technical Glitch Factor: Applying for technically governed jobs like front office, food & beverage service, housekeeping & food production calls for a complete check on basic knowledge department wise. The interviewer often has a list of FAQ’S which are a part of his/her questioning process. The candidate is quite often told about this much before the interview but at times the memory doesn’t support the occasion and the momentary dis-illusion turns out to be a mess for the offer.at times the interviewer also twists & turns the basic question just to see the responsiveness and clarity of thought in the candidate but quite often it has been seen that the results are not too positive. 

• Not Being a Good Story-Teller during the Interview: this industry is all about experiences & sharing of thoughts, views and opinions. While the candidate expects to get a job by just having an impressive format of his/her resume, it calls for much more. there are observers too in an interview and while one is asking a question one is watching upon the candidate as well trying to read between the lines and gauge the exactness and or imperfections. Some interviewers are not convinced with the way the candidate speaks or shares experiences as asked by them and therefore do not wish to see them in the next round and while some are expressive and outspoken and are able to create a sense of interest in the interviewer with their telling skills.

• A Mis- Match Effect of Dilemma: At times all seems to be going well for some candidates in the interview round after round and there seems to be a ray of positive hope being developed in the mind that yes, I am able to make it further. While some properties do have multiple rounds going upwards the hierarchy following protocol for selections at times certain candidates do have a hick up there at the finale rounds and while meeting with the boss too things and situations have been found getting bad to worse. What matters here is that the self-presentation & confidence needs to be maintained and thoroughly exhibited in front of the ultimate decision maker or head of the organisation. Confidence often makes life easy than complicated. 

• What should be done ideally before appearing for Hospitality Industry related Interviews & allied applications?

• Being Well Prepared & Aware: It is important to not just have an active mind towards making a decision to apply for a particular job which attracts as one of the best brands in town but to also have a mindfulness towards being practically being able to suit the same in terms of basic requirements. Some candidates do not look at their own basic traits, qualities and or requirements which the job offering party will not be able to compromise with. For instance, height factor for certain jobs calls for a certain figure on the scale which must be met up with. Similarly, there are some companies who are little particular on the overall pleasing aspects of a candidate’s personality to the effect of physical fitness, looking your age factor, being able to do justice to the job etc. all these small aspects are sometimes ignored by the candidates.

• K Y C – Know Your Candidature: As a very important piece of advice which we wish to extend to all candidates from the industry point of view is to know why you wish to join a particular department or section in the industry. For instance, a very common experience we face is the candidate says I like food production or kitchen & bakery as my area of interest. The next thing we wish to hear from him/her is that why kitchen? What is so fascinating in kitchen for you? What makes you feel that you are the right candidate to be joining us for kitchen? These are some of the finer aspects of the job and the candidate which we assess at times and we take a call whether or not to take him to the next round of selections. Similarly, it applies to front office as well when asked about walking a guest and walking away a guest from the hotel. We expect that these basic facts are well said and proven to the interviewer.

• Read up the facts & figures beforehand: Every hiring company or team of recruiters would wish to see the interest level in the candidate who is aspiring to be on board the brand. It simply starts from checking the facts and figures well in advance before the interview. Putting the important facts and names of important people in that protocol on your writing pad, keeping note of how many rooms does the hotel have, which all outlets are available, who is the director or general manager of the hotel etc. it is also imperative to know the contact number of the property, the website address to make an impressive remark if at all asked and verified during the interview process. It not only shows your real interest in the company but also displays a fact that you like to get into details and understand the finer aspects of the company you are applying for.

• On a Concluding Note, on Mindfulness:

Interviews and selection process is not just offering a job and selecting a candidate for the same anymore, it is also creating an atmosphere of inclusiveness and participative development of the brand and self too. Being mindful also applies to the fact that one needs to be receptive, open to feedback, accepting change and also presenting a sense of self-improvement too. Keeping an open mind towards not just sharing your perspective towards the interviewer but also making an ever-lasting impression on his/her mind would help in securing better marks and a faster offer letter rolling out coming your way to embark upon a new journey towards your aspirations and ambitions in the hospitality industry.

Hospitality sector gains on rising MICE events-Mr.Pawan Sharma -Sales & Operations Manager, The Fern Residency Jodhpur

Speaking on the importance of Mice Tourism Mr. Pawan Sharma stated that The mice industry (Meetings, Incentives, Conventions, and Exhibitions) contributes significantly to the sustainability of the hospitality and tourism industry. The mice industry brings together businesses, organizations, and individuals from all over the world, and it involves a variety of different activities such as conferences, conventions, exhibitions, and incentive trips. These activities bring in revenue for the hospitality and tourism industry, and they can help to promote the region, and attract more tourists, Furthermore, MICE also helps hotels to improve their reputation amongst customers, as they can provide an unparalleled experience for their guests.

In addition, events such as trade shows and conferences provide a great opportunity for hotels to showcase their services and facilities, as well as build relationships with potential customers. Ultimately, MICE provides the hospitality industry with a lucrative opportunity to create lasting partnerships and increase their bottom line.

Mr. Pawan Sharma looking after Sales and Operations at The Fern Residency Jodhpur is an accomplished, customer, and service-focused hospitality management professional with extensive years of experience in managing a mélange of operations, including sales & marketing operations, business development, customer service, and revenue generation

Across Hospitality and Food &Beverages verticals; Dexterous in handling facilities/administration operations, such as internal customers, travel operations, and vendor relationship management; across sales, including Leisure, MICE, and Socials; Lead high volume hotel/restaurants, improve occupancy and all controllable costs & implement policy changes, thereby maximizing financial performance; Proficient in increasing sales and business

About Author:

Pawan Sharma-Sales & Operations Manager, The Fern Residency Jodhpur

Experienced professional with a demonstrated history of strong leadership management, guest satisfaction, and exceptional customer service including training and mentoring. Having a passion for delivering excellence professionally with a go-getter attitude and a natural curiosity for driving improvements, skilled in Hotel Management, Front Office, Hospitality Management, Customer Service, Sales, and Room Division. Strong support professional graduated from Delhi University. Currently working as Sales & Operations Manager, The Fern Residency Jodhpur

The Fern Residency Jodhpur, a business Hotel in Jodhpur is an upscale business hotel with leading environment practices. It offers 55 rooms and suites, popular dining options, and acclaimed hospitality. In terms of MICE, they have a business center and four banquet spaces. With the addition of a new space by the name of Bla Bla.

Empowering Women: Overcoming Challenges in the Hospitality Sector by Haninder Sachdeva, CEO, Eight Continents Hotels & Resorts

In the realm of hospitality, women have long played a pivotal role in shaping guest experiences, managing operations, and driving innovation. Yet, despite their significant contributions, women continue to face unique challenges within the industry. From limited opportunities for advancement to persistent gender biases, navigating these obstacles requires resilience, determination, and a collective commitment to empowerment. In this article, we explore the challenges women encounter in the hospitality sector and discuss strategies for fostering inclusivity, promoting leadership opportunities, and empowering women to thrive in this dynamic field.

Understanding the Challenges

The hospitality industry encompasses a wide array of sectors, including hotels, restaurants, event planning, tourism, and more. Historically, women have been concentrated in certain roles within these sectors, such as housekeeping, front desk operations, and administrative positions. While these roles are essential to the functioning of hospitality businesses, they often lack the visibility and prestige associated with leadership positions.

One of the primary challenges facing women in the hospitality sector is the pervasive gender bias that can hinder their career advancement. Stereotypes about gender roles and abilities can influence hiring decisions, promotion opportunities, and workplace dynamics. Women may encounter unconscious bias during recruitment processes, performance evaluations, and team interactions, which can undermine their confidence and limit their professional growth.

Furthermore, the hospitality industry is known for its demanding schedules and fast-paced environment, which can present additional hurdles for women, particularly those with caregiving responsibilities. Balancing work and family commitments can be especially challenging in roles that require long hours, irregular shifts, and frequent travel. Without adequate support systems in place, women may find it difficult to achieve work-life balance and pursue career progression.

Despite these challenges, women in the hospitality sector are forging ahead, breaking barriers, and redefining traditional roles. Organizations and industry leaders have a crucial role to play in creating a more inclusive and supportive environment for women to thrive. This involves implementing policies and practices that promote gender equality, diversity, and inclusion at all levels of the organization.

Empowering Women: Strategies for Change

One strategy for empowering women in the hospitality sector is to provide mentorship and professional development opportunities. Mentoring programs can pair women with experienced leaders who can offer guidance, support, and career advice. By fostering meaningful connections and sharing insights, mentors can help women navigate challenges, build skills, and advance their careers within the industry.

Additionally, investing in leadership development programs can help women cultivate the skills and competencies needed to succeed in leadership roles. These programs can provide training in areas such as strategic thinking, decision-making, communication, and team management. By equipping women with the tools and resources they need to excel, organizations can help them overcome barriers and reach their full potential.

Another key aspect of empowering women in the hospitality sector is promoting diversity and inclusion in recruitment and hiring practices. This involves actively seeking out diverse candidates, eliminating bias from job descriptions and interview processes, and creating a welcoming and inclusive workplace culture. By embracing diversity, organizations can tap into a broader talent pool, foster innovation, and better reflect the diverse needs of their guests.

Furthermore, advocating for policies that support work-life balance and flexibility can help women juggle their professional and personal responsibilities more effectively. This can include offering flexible scheduling options, telecommuting opportunities, and parental leave policies that accommodate the needs of employees at different stages of life. By prioritizing employee well-being and flexibility,

organizations can attract and retain top talent, including women in the hospitality sector. Beyond organizational initiatives, industry-wide collaborations and advocacy efforts are essential for driving systemic change and addressing the root causes of gender inequality in the hospitality sector.

This can involve partnering with industry associations, educational institutions, and government agencies to promote gender diversity, advocate for policy reforms, and raise awareness about the importance of gender equality in the workplace.

Summing- Up

While women in the hospitality sector face various challenges, they also possess tremendous resilience, talent, and potential. By recognizing and addressing the barriers that women encounter, we can create a more inclusive, equitable, and empowering environment where all individuals have the opportunity to thrive. Through mentorship, professional development, diversity initiatives, and advocacy efforts, we can harness the full potential of women in the hospitality sector and drive positive change within the industry. Together, we can build a future where women are valued, respected, and empowered to lead in the dynamic world of hospitality.

Author

Haninder Sachdeva,

CEO,

Eight Continents Hotels & Resorts

4 Tips to Attract & Retain Gen Z Employees By Mark Lewis-Brown, CEO & President of Zucchetti North America

The hospitality industry is no stranger to evolution, and after surviving the chaos of the COVID pandemic and the aftermath, hoteliers are much more adept at pivoting as new trends and developments push the hospitality industry in new directions. 2024 has already ushered in a great deal of change, as consumer booking trends change and many of the top global economies experience contractions, but as always, there will be many other shifts that will impact the hospitality industry over the coming years; one of the most significant changes that we are currently experiencing comes with the entry of Gen Z into the workforce, which requires hoteliers to take a fresh look at both their management and operational strategies.

Here's why…

 As “digital natives,” Gen Z have grown up with the internet, which impacts their view and use of technology, and has cultivated an expectation for immediacy, efficiency and connectivity in all aspects of their lives. This is important for hoteliers to understand and act upon, especially during our ongoing staffing crisis. By better understanding the needs and expectations of this large group of potential employees and adapting accordingly, you can improve your perceived value as an employer (increasing hiring opportunities) and increase employee retention.

So, what can your property do to attract and retain more Gen Z employees?

Embrace Operational Technology to Empower Gen Z Employees to Work More Efficiently

Gen Z employees are used to using technology, both at work and in their personal lives. While COVID empowered many hoteliers to embrace operational technology to help them do more with less staff, and adapt to changing guest expectations, the adaption rate of technology in the hospitality industry is still very low – and this can be a detractor for Gen Z employees when considering entering the hospitality industry.

Today, it is essential hoteliers embrace the future, replacing manual processes with time-saving automated technology solutions, which will improve productivity and operational efficiency, and maximize revenue opportunities. From streamlined booking engines to AI-powered revenue management systems, embracing technology that aligns with Gen Z's digital fluency will not only make your property more attractive for Gen Z employees, but it will also improve your property’s operational efficiency and the guest experience.

Redefining Workplace Culture

To get the most from your Gen Z employees your property should re-evaluate your workplace culture and management styles, as this generation has very different preferences than older generations and to improve employee retention, hoteliers need to be aware of this and adapt accordingly. Gen Z employees value transparency, flexibility, being empowered to make independent decisions and look for opportunities for growth and development. Hospitality leaders must create an inclusive environment that exemplifies these values, offering clear career pathways and incorporating flexible working arrangements to attract and retain Gen Z employees.

Sustainable Businesses are More Attractive to Gen Z Employees

In the hospitality industry, sustainability is transitioning from a niche selling point to a standard industry practice and Gen Z employees are looking for their employers to follow suit. Gen Z are more environmentally conscious than other generations, and so hotels must adopt sustainability practices in their operations and guest experience and, where possible, also in the design and construction of their facilities, aiming for minimal environmental impact. This holistic and comprehensive sustainability mindset will make your hotel more attractive to potential Gen Z employees, as they want to work for a company that they believe in.

The Blurring Lines Between Work and Leisure

Since COVID, "bleisure" travel (trips that combine both business and leisure travel) has become very popular. Because Gen Z employees prioritize flexibility and a healthy work/life balance, this is a trend that hoteliers need to be conscious of as their Gen Z employees will appreciate being offered the opportunity to take bleisure trips or work remotely when possible. This flexibility can also go a long way towards recruiting the top Gen Z talent and retaining current employees.

Gen Z’s digital-first approach, along with their values around sustainability and work/life balance, are already playing a crucial role in shaping the future of the hospitality industry. To remain competitive in hiring and retaining top Gen Z employees, hotels must be open-minded and quick to adapt to meet the demands of tomorrow's employees; as Gen Z is the largest generation globally, adapting to appeal to Gen Z employees is an operational imperative, especially given today’s ongoing staffing shortage.

Changing Landscapes of Hospitality in 2024.

As we step into the financial year of 2024 we have already witnessed some crazy shifts happening in the hospitality industry by which we can make an assumption that 2024 will be a rock breaking year for the Industry. In this article let's explore a few areas that are making a bigger impact in the industry and changing the way hospitality Landscapes have been changing as the months pass by. 

Empowering the Hospitality Workforce: 

As per the report, the hospitality industry has witnessed a significant surge in employee compensation, resulting in an average projected increase of 9% or more. This marks a pivotal shift in the industry. This surge in the hospitality industry is not merely a financial adjustment but a strategic move to address the talent gap that emerged during the pandemic. With the hospitality industry gaining momentum globally, it has become crucial to retain experienced professionals. Now, it is more important than ever for hotel owners to invest in their teams to create a skilled and motivated workforce. 

Moreover, this strategic approach resonates with the philosophy advocated by Mr. Prashant Mishra, CEO, and Founder of Retvens Services, a leading hotel revenue management company offering comprehensive hospitality management services. With Mr. Mishra's expertise in the field, hotel owners are guided towards optimizing their workforce and enhancing operational efficiency to meet the evolving demands of the industry. 

Sustained Growth and High Demand: 

The hospitality industry in India is set for steady growth in 2024, thanks to factors like the upcoming general elections, the government's renewed support for the sector, and ongoing infrastructure improvements. The rising demand for rooms, which has reached record levels, further confirms the industry's positive outlook. 

Not only is the world interested in India for travel, but also as a center for business and investment. This increased attention on the hospitality sector comes at an opportune time, promising a prosperous year ahead. 

ADR Growth and Global Expansion: 

Our recent findings reveal a projected growth of 4.9% in Average Daily Rate (ADR) over the next year, a significant development in the hospitality sector. Moreover, the global landscape is set to witness the opening of more than 2500 hotels by 2024, highlighting a period of robust

expansion. Upon analysis, the growth in ADR underscores the rising demand, particularly in major cities. However, as the industry strives to meet this demand, it is anticipated that a plateau may occur once delayed projects and pipeline inventory catch up in the forthcoming years. This growth phase presents a unique opportunity for hoteliers to capitalize on the flourishing market, leveraging effective revenue management strategies to maximize profitability and ensure sustainable growth. 

Rapid growth in Special Accommodations: 

As the hospitality industry is growing rapidly the hotels are offering various accommodations types to the guest to make their stay more comfortable. Special accommodations, such as eco-friendly resorts, boutique hotels, themed lodges, hostels, tents, canvas, service apartments, Log Cabins, and more. are increasingly making a significant impact in the hospitality sector. These unique accommodations offer personalized experiences tailored to the preferences and values of modern travelers. With travelers seeking more authentic and immersive experiences, these special accommodations are poised to thrive in the years ahead. In 2024 and beyond, they are expected to drive growth in the hospitality industry by attracting discerning guests who are willing to pay a premium for memorable stays. 

Moreover, these accommodations often prioritize sustainability, innovation, and community engagement, aligning with the evolving expectations of travelers and contributing to the overall sustainability and resilience of the industry. As a result, they are anticipated to play a pivotal role in shaping the future landscape of hospitality, fostering creativity, and driving economic growth. 

Wellness: A New Path Forward: 

The global market for health and wellness is expected to grow significantly, reaching nearly seven trillion US Dollars. This indicates a notable shift in priorities, with health now taking precedence. As the pandemic has highlighted the importance of prioritizing health and wellness. This change presents a great opportunity for the hospitality industry to adapt and meet the changing needs of travelers seeking comprehensive experiences. 

Final Thoughts 

In conclusion, as the curtain draws on the fiscal year, it is evident that 2024 is going to be a transformative period for the Indian hospitality industry. With notable growth in the workforce environment, coupled with sustained growth and an increase in special accommodations, the industry is all set to experience expansion. Moreover, the industry's emphasis on wellness underscores a shift in traveler priorities, generating ample opportunities for the sector to adapt and thrive. By embracing these developments and challenges with resilience, the hospitality industry is well-positioned to establish new benchmarks for excellence and create a path towards a vibrant and dynamic future.

Additionally, Retvens Services, a hotel revenue management company offering revenue management and marketing services, stands poised to support hotels in maximizing their profitability amidst these evolving trends.

About Author

Mr. Prashant Mishra is the founder and CEO of Retvens, India's premier Revenue Management company, operating in over 180 countries across 5 continents. As the host of "Connecting The Dots," a renowned Hospitality Podcast, Prashant delves deep into the nuances of the hospitality sector, sharing insights from industry leaders. With a rich portfolio and expertise, Retvens under Prashant's leadership, continues to revolutionize revenue management in the global hospitality industry.

The Orchid Hotel Pune Hosts Comprehensive Safety Week Program for Staff & Guests

Pune: Putting safety first - The Orchid Hotel Pune recently concluded its Safety Week Program which was aimed at ensuring the well-being of their guests and dedicated staff.

Throughout the week, the hotel focussed on a strong foundation in safety awareness and preparedness for their staff. With workshops, training sessions, and even interactive activities, the Safety Week Program aimed to equip employees with the knowledge and skills they need to effectively handle any emergency situation that might arise.

"As a leading hotel in Pune, the safety and security of our guests and employees are our top priorities," said Ayon Bhattacharya, Vice President- West India, KHIL. "The Safety Week Program underscores our unwavering commitment to providing a secure environment for everyone who walks through our doors."

Throughout the week, employees had participated in workshops covering topics such as fire safety protocols, emergency response procedures, first aid training, and health and sanitation guidelines. Additionally, interactive drills and simulations will be conducted to reinforce learning and enhance readiness in real-life scenarios.

In addition to internal training sessions, the hotel extended its commitment to safety to its valued guests. Informational materials were provided in guest rooms outlining safety protocols and emergency procedures, ensuring that visitors are well-informed and prepared during their stay.

"We believe that proactive education and preparation are essential components of ensuring a safe and secure environment for our guests. By empowering both our staff and guests with the knowledge and resources necessary to respond effectively to any situation, we are reaffirming our dedication to their well-being," Bhattacharya added.

IPOSH- The What , Why and How by Shivani Arora (Asst Professor in Tourism & Hospitality, Certified POSH Trainer)

Preventing sexual harassment in the workplace and creating a respectful, inclusive culture are among the important issues facing the hotel industry today. Hotels are unique environments and it can be a challenge to ensure a safe, harassment-free workplace.

Unchecked inappropriate behavior by employees, supervisors, vendors, or visitors can result in sexual harassment incidents and expensive lawsuits that can negatively impact recruiting and retention, employee morale, loyalty programs, brand reputation, and financial performance.

Implementing a sexual harassment training program specifically designed for the hotel industry is a crucial first step in teaching staff members how to identify, report, and prevent harassment as part of a comprehensive strategy to stop workplace harassment. It also helps to maintain a welcoming and safe environment for all guests and employees.

What is POSH Training?

Understanding the Act- Workers need to understand the basic definition of harassment. Employees typically believe that touching another person constitutes sexual harassment. While this behavior does qualify as sexual harassment, it’s not the only one. Social Culture vs Organizational Culture- Values are established by organizations, but social culture has an impact on corporate culture that cannot be overlooked. It has been noted that workers bring their unconscious social learning to work. There are instances when a particular behavior is appropriate in social settings but inappropriate in the workplace.

What are the benefits of POSH Training in Hospitality Industry?

Legal Compliance- A safe working environment and legal protection from liability are ensured by hotels that comply with numerous jurisdictions’ laws and regulations requiring them to provide training on sexual harassment prevention.

Employee Well being- Victims of sexual harassment may experience serious psychological, emotional, and physical consequences. Hotels show their dedication to their workers’ health and well-being by offering preventive training, which promotes an environment of mutual respect and support.

Maintaining a positive workplace culture- A hotel that prioritizes the prevention of sexual harassment promotes a positive workplace culture. This can lead to increased employee satisfaction, productivity, and loyalty, contributing to a healthier work environment.

Guest Satisfaction and safety- Reputation and guest experiences are closely related in hotels. Hotels make their guests feel safer and more at ease by addressing and preventing sexual harassment. This may have a favorable effect on patron loyalty and satisfaction.

Risk Mitigation- Incidents of sexual harassment may lead to fines, legal action, and reputational harm to the hotel. Prevention training assists in reducing these risks by teaching staff members on proper behavior and by laying out clear policies, procedures, and expectations.

Bystander Intervention- Training employees on bystander intervention empowers them to play an active role in preventing sexual harassment. Encouraging a culture of looking out for one another can contribute to a safer overall environment.

Ethical and Social Responsibility- Hotels have an ethical duty to provide preventive training in addition to their legal obligations. Encouraging a harassment-free workplace is in line with the larger social expectation that businesses should make a positive contribution to society.

Attraction and Retention of talent- When selecting or deciding to remain with an employer, job seekers and employees are increasingly taking workplace culture and policies into account. The hotel’s dedication to ending sexual harassment makes it a more appealing place to work, attracting and keeping top talent.

Best Practices- Global standards and best practices, including anti-harassment measures, have been established by numerous international hotel chains and hospitality organizations; hotels that consistently implement prevention training are in line with these industry-wide expectations.

How can employees recieve POSH Training-

An organization can provide its staff with a range of training alternatives. There are several options for POSH training, such as seminars on training modules, online classroom instruction, and traditional classroom instruction. The kind of training to use will depend on the nature of the organization.

Choose a solution that offers high-quality courses for corporate training. Instructor-led virtual training courses are the best, but employees should have the right to access them from any location, on any device. Online training makes it simple and easy to deliver training as needed, depending on your schedule.

In the workplace, sexual harassment has become the norm. While harassment can affect both men and women, women are more at risk. Through POSH training, managers and staff can collaborate to make the workplace a safer place for everyone. This training encourages managers and staff to abide by the law. Employees that participate in posh harassment awareness training will learn what constitutes harassment, how to spot it, and how to prevent it. The legal and moral ramifications of harassment are also covered in the training, as well as the obligation of both employers and employees to report and stop it.

Author: Shivani Arora

www.linkedin.com/in/shivani-arora-b37015114

The Divine Delights of the Andaman and Nicobar Islands Indian Gastronomy Series by Dr Himanshu Talwar

Nestled in the sapphire waters of the Bay of Bengal, the Andaman and Nicobar Islands boast breath-taking natural beauty and a rich and diverse food culture. The culinary landscape of these islands is laced with indigenous traditions, cultural influences, and the bounty of the surrounding seas.

The Andaman and Nicobar Islands are home to several indigenous tribes, each with its distinct culinary practices. The Andaman and Nicobar Islands have a history marked by cultural diversity, with influences from various communities such as Bengalis, Tamils, Telugus, and others resulting in a fusion of flavors that adds depth and complexity to the island's gastronomic identity.

On the other hand, Nicobari cuisine features local ingredients like taro, breadfruit, and an emphasis on fresh fish. The Nicobari people's close connection to nature is evident in their culinary practices, creating a culinary experience that is both rooted in tradition and intimately tied to the island's ecosystem.

The islands are full of different spices that give a special taste to each dish. Turmeric, coriander, cumin, and mustard seeds come together to create a lively mix of flavors. Local herbs enhance the aroma, making the food here distinct. Coconut is a popular ingredient. Dishes incorporating coconut feature a fusion of its smooth texture with indigenous spices which gives it a divine flavor.  It also shows that the cuisine of the islands doesn't solely rely on spices but also on the thoughtful utilization of natural resources.

Here's a list of some infamous foods from the Andaman and Nicobar Islands-

·       Fish Curry and Rice (Macher Jhol Bhat): Fish curry and rice is a staple dish in the Andaman and Nicobar Islands. The fish curry is creamy and zesty, with a balance of spices and the subtle sweetness of coconut milk. Fresh fish, often caught from the surrounding seas, is tender and absorbs the flavors of the curry, resulting in a rich and satisfying dish which is typically served with steamed rice. It's like comfort food with a coastal touch, a way of celebrating the sea's kindness.

·       Andamanese Chicken Curry: This indigenous dish is tantalizing and mildly spicy, with layers of flavor from the spices and coconut milk. The chicken is juicy and tender, and the curry has a creamy texture that pairs well with steamed rice or bread. This dish is unique, showing traditions that have lasted a long time, giving you a taste of the islands' heart. Lighthouse Residency in Port Blair is renowned for its Andamanese chicken curry.

·       Nicobari Fish Biryani: It is a flavor-packed and aromatic dish made with layers of spiced rice and marinated fish. Rice is infused with flavourful spices and unlike traditional biryani, it uses fish as protein instead of chicken or beef. The moist and tender fish makes it a delectable meal.

·       Andamanese Bamboo Shoot Curry: Bamboo shoots are a common ingredient in Andamanese cuisine. The Andamanese bamboo shoot curry is earthy and slightly tangy, with a hint of spiciness from the chili powder. The bamboo shoots have a firm texture, and the curry pairs well with steamed rice or bread.

Coconut Prawn Curry: It is velvety and delicious, with a delicate sweetness from the coconut milk. The prawns are tender and succulent, and the curry has a rich and aroma-filled flavor that is perfect with steamed rice or bread.

Andamanese and Nicobari meals may seem simple, but they hold a rich tradition. The food culture of the Andaman and Nicobar Islands goes beyond just enjoying different foods; it's like taking a trip through their history, nature, and community. For tourists, it is a unique food adventure from the tangy chicken curry cooked in tamarind to the sweet coconut-infused dessert. The use of traditional methods passed down from the locals and the mix of modern flavors makes every dish special.

Author - Dr Himanshu Talwar is an industry veteran with various articles, columns, travelogues, and write-ups published specifically on Tourism, Hospitality, and Aviation to his credit

Indian Hotel Industry - Revenue & Expansion Pattern Analysis & Forecast By Saurabh Pande

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Elevating Celebrations: Unveiling Opulent Wedding Trends and Exclusive Offerings with Mr. Namit Vijh, Cluster General Manager for Rajasthan & Agra

In anticipation of the forthcoming wedding season, Mr. Namit Vijh, the esteemed Cluster General Manager for Rajasthan & Agra with Radisson Hotel Group and General Manager of Radisson Gurugram, Udyog Vihar, unveils exciting developments and trends in the world of luxury weddings.

As the Indian economy demonstrates robust recovery post-pandemic, discerning couples are poised to elevate their special day into an unparalleled, unforgettable experience, reflecting an upswing in spending capacity. Reflecting contemporary preferences, weddings are witnessing a shift towards personalised arrangements, where couples endeavour to infuse their unique personalities into every facet of their celebration.

The hospitality sector anticipates a substantial surge in wedding bookings, projecting a growth rate of 20 - 30 percent for the upcoming season. Hotels, ranging from affordable to luxury establishments, strategically position themselves to cater to the flourishing wedding industry. Banqueting services emerge as a significant revenue stream, drawing keen interest from investors for its promising potential.

Gurugram is swiftly emerging as the preferred destination for opulent weddings. The city’s unique fusion of modern amenities, accessibility, and cultural richness positions it as an ideal choice for couples seeking an extravagant celebration.

As a flagship property within the Radisson Hotel Group, Radisson Gurugram, Udyog Vihar, The property features a sprawling 35,000 sq ft event space, making it an ideal choice for hosting social and corporate events of any scale. With 5 outstanding venues for weddings - Lawn, Poolside, Lotus, Jasmine, and Rose, along with a restaurant, a bar, and 200 inventory rooms, it offers the perfect blend of traditional and contemporary hospitality. The commitment to providing diverse and exceptional experiences extends further with the inclusion of a unique Smash Gaming Zone and an exclusive Tattva Spa, ensuring that guests can enjoy not only luxurious accommodations but also immersive entertainment and relaxation during their stay. Radisson Gurugram, Udyog Vihar, stands as a benchmark for unparalleled service and sophistication in the hospitality landscape.

Radisson Gurugram, Udyog Vihar has meticulously revamped its banqueting facilities, ensuring they align with the evolving needs of modern weddings. Our updated and modernized banquet halls provide the ideal canvas for crafting memorable moments. Acknowledging the significance of a delightful culinary experience during weddings,

Radisson Gurugram, Udyog Vihar is committed to curating a gastronomical journey that seamlessly complements the overall theme of the celebration. Our offerings span from traditional Indian cuisine to international delicacies.

In a bid to elevate the dining experience, Radisson Gurugram, Udyog Vihar has invested in cutting-edge technology. Guests can indulge in live food counters, interactive food displays, and digital menu cards, ensuring a seamless and delightful culinary journey.

Mr. Namit Vijh and the distinguished team at Radisson Gurugram, Udyog Vihar are dedicated to crafting unique and unforgettable weddings. Whether an intimate gathering or a grand celebration, our team of experts collaborates closely with couples to bring their distinctive vision to life.

Radisson Gurugram, Udyog Vihar extends a gracious invitation to those seeking the perfect venue to host their wedding. With an unwavering commitment to providing an unparalleled experience, we invite couples to explore our offerings and transform their wedding into an exquisite and magical affair.

In the dynamic landscape of Indian weddings, Mr. Namit Vijh and Radisson Gurugram, Udyog Vihar, stand prepared to orchestrate an extraordinary and memorable wedding experience.

Employee Learning And Development: The Secret Sauce Of Success In The Hotel Industry by Saurabh Pande, Master Trainer & Facilitator

In the ever-evolving world of the hotel industry, the secret recipe for an organization's success is deeply anchored in the talents and skills of its workforce. Yet, this secret recipe may lose its magic when the importance of comprehensive employee Learning and Development is overlooked by key executives and supervisors. Often underestimated, this element of professional development is a game-changer in the industry. The Association for Talent Development's 2023 study brings to light a startling revelation, indicating that hotel establishments offering comprehensive Learning and Development programs enjoy an overwhelming 218% higher income per employee than those that do not.

However, on the other side of this encouraging statistic is a concerning insight from a Gallup survey: 70% of employees do not feel they have mastered the skills required for their roles. This stark contrast between the potential and reality of employee Learning and Development in the hotel industry paints a vivid picture. In this thought-provoking article, we focus particularly on India's hotel industry to delve deep into the heart of this issue. We aim to explore the intricate challenges arising from inadequate Learning and Development and examine the sweeping impact such shortcomings can have on team performance.

1. The Keystone of Success: Standard Operating Procedures (SOPs)

Standard Operating Procedures (SOPs) act as the cornerstone of success in the hotel industry. They provide a methodical approach for efficient and uniform operations. SOPs ensure clarity, reduce errors, and promote teamwork, thereby forming a robust foundation for achieving organizational goals. However, a lack of clear SOPs can lead to confusion and inaccuracies, which can negatively impact the service quality in hotels. An effective SOP provides employees with a reference to the most common and vital tasks, procedures, and practices within the hotel. It is an invaluable tool for the Learning and Development of new employees and reinforcing protocols among existing staff.

2. The Downward Spiral: Inadequate Learning & Development

Inadequate Learning and Development can trigger a 'domino effect', where one event sets off a series of subsequent unfavorable incidents, leading to a decline in team performance. This is especially true in the hotel industry where high standards of service are expected. The remedy is clear - hospitality establishments must invest in comprehensive, high-quality Learning and Development to bridge the skills gap and boost productivity. Effective Learning and Development equips employees with the necessary skills and knowledge to perform their roles efficiently and deliver high-quality service to guests.

3. The Silent Adversaries: Complacency and Miscommunication

Complacency and miscommunication, if not addressed, can subtly undermine team performance in the hotel industry. Complacency can set in when employees feel their growth and learning have stagnated, while miscommunication can lead to errors and coordination problems. To counter these issues, it's essential to provide growth opportunities and maintain transparent communication channels to keep employees engaged and motivated. Regular Learning and Development programs and workshops can help employees upgrade their skills and stay updated with industry trends.

4. The Crucial Intersection: Impact on Team Performance

Inadequate Learning and Development harms team performance, resulting in decreased efficiency, complacency, and miscommunication. This is particularly significant in the hotel industry where team performance directly impacts guest satisfaction. Therefore, organizations must invest in comprehensive Learning and Development to foster growth, engagement, and effective communication within teams. A well-trained team can significantly enhance guest satisfaction, leading to repeat business and positive word-of-mouth advertising for the hotel.

In concluding our exploration, it is abundantly clear that addressing the often-hidden consequences of inadequate employee Learning and Development is not just important, but critical for the long-term success of any hotel establishment. The key to unlocking a multitude of benefits is acknowledging these challenges and making a firm commitment to invest in comprehensive Learning and Development solutions. These investments can bolster efficiency, improve quality assurance, reinforce safety protocols, and yield significant returns on investment. By nurturing a culture of continuous professional growth, hotel establishments can help unlock their workforce's full potential. However, the benefits of employee Learning & Development and development extend beyond the employees and the organization. This proactive approach greatly enhances the experience and satisfaction of the guests, contributing to the overall success of the hospitality industry. In essence, by investing in our employees, we are investing in the very heart of our establishments, setting the stage for a journey toward unparalleled success in the exciting world of hospitality.

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About The Author

Saurabh Pande

Hotelier

Master Trainer & Facilitator

Certified Learning & Development Manager

Saurabh Pande, hailing from the charming city of Lucknow, is a passionate hotelier boasting an impressive 20+ years of experience under his belt. With a decade each spent mastering the art of F&B Service and Learning & Development, he has emerged as a dynamic Master Trainer and Facilitator. As a Certified Learning & Development Manager, Saurabh's diverse interests include reading, writing, and singing. Forever fuelled by curiosity, he loves exploring new avenues and delving into the hidden depths of his interests.

Linkedin Profile Link

Novotel Visakhapatnam Varun Beach Breaks Barriers by Launching Braille Menus for the Visually Impaired

Novotel Visakhapatnam Varun Beach, a distinguished member of the Accor group, proudly heralds a breakthrough initiative in inclusivity with the launch of Braille menus. This historic step, unveiled at the renowned Indian specialty outlet, Zaffran, marks the hotel as the pioneer in Andhra Pradesh, fostering empowerment and equality for all.

The inauguration ceremony witnessed esteemed officials, including District Blindness Control Society Coordinator Dr. Vishwamitra, HOD Ophthalmology, Visakhapatnam, along with dignitaries from Andhra Medical College and Varun Group, gracing the momentous occasion.

Our ethos revolves around fostering inclusivity, ensuring every individual feels esteemed and embraced emphasized Mrs. Lakshmi Sridhar , General Manager at Novotel Visakhapatnam Varun Beach and The Bheemili Resort manaed by Accor.

The event welcomed luminaries such as Dr. G. Butchi Raju, Principal of Andhra Medical College, Dr. Allu Padmaja, Head of DREH, and Dr. Vasupalli Ravi, HOD, Anesthesia & CCM, KGH. The revelation of the Braille menu brought heartfelt joy to visually impaired guests, enabling them to independently explore and order from the menu.

This trailblazing move underscores Novotel Visakhapatnam Varun Beach’s dedication to fostering a more inclusive and hospitable environment within the hospitality industry. The Braille menus signify not merely a menu but a gateway to empowerment and independence for the visually impaired.

Additionally, the event was graced by Mrs. Lakshmi Prabhu Kishore, Director, Varun Group, further emphasizing their commitment to inclusivity and diversity. As part of this commitment, Novotel Visakhapatnam Varun Beach employs six visually impaired individuals across various departments. Two of these remarkable employees were present during the event, delighting in reading the Braille menu and placing their orders, symbolizing the triumph of inclusivity in action.

The Elegant Technique Of Tactful Refusal by Saurabh Pande

A SOPHISTICATED APPROACH TO DECLINING REQUESTS IN HOSPITALITY AND SERVICE SECTORS

Welcome, fellow hospitality professionals, to an exploration of an often-overlooked aspect of our industry - the art of tactful denial. As experienced mavens in this bustling and vibrant sector, we are all too familiar with the central role customer satisfaction plays in our enterprises. Guests are the cornerstone of our operations, the vital life force that drives us forward. Our mission? To consistently deliver unparalleled service and thereby safeguard the esteemed reputation of our industry. Amidst this rewarding, though challenging journey, we often encounter a common and timeless axiom, "YOU CAN NEVER SAY NO; BUT YOU SHOULD KNOW HOW TO SAY NO"

In the ever-evolving landscape of hospitality, we frequently come face-to-face with situations where fulfilling every guest request isn't feasible. Various factors, from operational constraints to unexpected circumstances or policy restrictions, may necessitate a polite refusal. But here's the catch - it's not about the refusal itself, but how we convey it. The tact, diplomacy, and elegance with which we navigate these situations can significantly influence our guests' perceptions and their overall experience.

Through the lens of this article, we aim to journey together through the nuanced art of respectfully declining requests while maintaining the highest standards of service. Consider this piece a roadmap, providing you with strategies to strike a balance between catering to guests' expectations and adhering to our establishment's operational limitations.

This article will focus on refining the methods of refusal, ensuring they don't undermine the guest experience but instead, elevate it. Our goal? To create a harmonious blend of guest satisfaction and operational efficiency. As we delve into the depths of this topic, we will unveil ten practical and effective strategies. Each one will serve as a stepping stone towards mastering the art of tactful denial, a skill that ensures your guests always feel valued and respected, even when certain requests cannot be met.

So, let's embark on this enlightening journey, as we uncover these ten key strategies of denial, each one a powerful tool to transform potential negatives into opportunities for amplifying guest satisfaction.

• Use Positive Language: Instead of focusing on the negative, try to use positive words when talking with guests. For example, if a guest wants to bring a pet, which we don't allow, instead say, "We can recommend some nearby pet-friendly accommodations that might suit your needs." This shows respect and consideration even when you have to say no.

• Offer Alternatives: When you have to deny a request, suggest other viable options. This shows empathy and underscores your dedication to their experience. For instance, if a guest wants a poolside room that is unavailable, propose a room with a garden view as a pleasant alternative.

• Be Clear and Direct: Avoid unclear phrases or promises that can't be kept, as they lead to confusion and disappointment. For instance, if a guest requests late checkout but it's not possible due to peak season, explain the situation clearly to avoid misunderstandings.

• Show Understanding: Truly understand and acknowledge guests' feelings when explaining why their requests can't be fulfilled. If a guest is upset because the spa is fully booked, empathize with their disappointment and suggest alternatives like local wellness centers.

• Remain Professional: Stay calm and professional, even when dealing with difficult situations or guests. For example, if a guest is angry because of a reservation error, handle the situation with grace, apologize, and offer a solution.

• Train your Team: Make sure your entire team knows the hotel's policies and procedures. This empowers them to handle tricky situations confidently. For example, when a guest demands a refund that goes against the hotel's policy, a well-trained staff member will handle the situation tactfully.

• Listen Actively: Give your full attention to guests' concerns and acknowledge them before providing your solution. If a guest complains about a noisy air conditioner, listen carefully to their problem, apologize, and then explain the steps you'll take to resolve it.

• Pay attention to your Tone: Your voice tone can greatly influence the message you're trying to convey. It's important to ensure your tone matches the words you're speaking. For example, when informing a guest that their room isn't available for early check-in, use a sympathetic and calm tone. This shows that you understand their anticipation and are not just mechanically enforcing rules.

• Be mindful of your Body Language: Facial expressions and gestures also play a significant role in communication. They should be in harmony with your spoken words to avoid any miscommunication. For instance, when explaining to a guest why a certain service is unavailable, maintaining eye contact and having an open posture can demonstrate sincerity and willingness to help, even in undesirable circumstances.

• Practice Difficult Situations: Boost staff confidence in handling tough conversations by role-playing different denial scenarios. This helps staff to be prepared and handle such situations effectively. For instance, rehearse a scenario where a guest insists on an early check-in which isn't possible, so staff know how to respond politely and professionally.

As we wrap up this exploration into the subtle art of saying "NO" in the hotel industry, let's reflect on what we've learned. These strategies we've discussed aren't just about learning to say ' NO '. They're about how to do it in a way that upholds our reputation, keeps our guests happy, and allows us to run our businesses effectively.

Turning down a guest request doesn't mean we're letting our guests down. With a bit of empathy and creativity, we can turn these moments into opportunities to impress our guests even more. These moments can help us build stronger relationships with our guests and make them feel valued and understood.

The result is a guest who leaves our hotel feeling satisfied and cared for, despite not having all their requests met. These positive experiences often lead to guests returning and recommending our hotel to others, which is a win for everyone.

These are the core lessons that I hope you take away from this discussion. As you continue on your journey in the hospitality industry, I hope these lessons will guide you and help you find success. Remember, it's not just about saying ' NO '; it's about saying ' NO ' in a way that says 'YES' to exceptional service, strong guest relations, and a successful business.

To encapsulate, this article aims to provide a foundational understanding of developing assertiveness, focusing specifically on the vital competence of articulating a respectful 'NO'. As you progress in enhancing this skill, it is imperative to always uphold the values of professionalism, modesty, and graciousness in your communications, which will result in a more effective and engaging dialogue. The path toward self-confidence is indeed a continual journey that necessitates ongoing improvement and personal development.

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SAURABH PANDE

EXPLORER, MASTER TRAINER AND FACILITATOR

CERTIFIED LEARNING AND DEVELOPMENT MANAGER

Saurabh Pande, hailing from Lucknow - the charming city of Nawab’s & Kebab’s; is a passionate hotelier carrying an impressive 20+ years of experience under his belt. With a decade each spent mastering the art of F & B Service, and Learning & Development, he has emerged as a dynamic Hotelier, Certified Master Trainer and Facilitator, and Certified Learning and Development Manager.

Saurabh's diverse interests include reading, penning thoughts, and singing. Forever fuelled by curiosity, he loves exploring new avenues and delving into the hidden depths of topics that interests him.

Saurabh Pande’s Linkedin

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HARNESSING THE K.A.S.H. MODEL Empower Employee to Enhance Revenue, & Guest Experience in Indian Hotel Industry

It's a pivotal moment in the history of the Indian hotel industry. As we navigate past the challenges of the COVID-19 pandemic, we're stepping into a time of extraordinary growth and transformation, where the industry is ripe with opportunities for innovation and advancement. In the present scenario even if we talk about the mid-budget segment; then major players like OYO have witnessed an impressive surge in revenue, reaching 47.8 billion INR in 2022[1]. Furthermore, the sector is poised for expansion at a growth rate of 8.28% from 2023 to 2027[2], with market volume predicted to reach approximately US$10.53 billion or ₹774.95 billion [3].

However, certain challenges need to be addressed urgently, including high employee turnover rates and a declining intake in hotel management colleges. The annual turnover rate in the hotel industry stood at a staggering 74.9% in 2018[4], highlighting the dire need for an effective training model. Over the past four years, data shows that a mere 77% of students graduating from hotel management and catering colleges were boys [8].

Additionally, statistics indicate significant skill gaps in hotel management and food production [11]. According to a Ministry of Tourism study, there was a shortfall of 2.6 million skilled personnel in 2018; this is expected to reach 1.1 million by 2025[6]. The hospitality sector still faces an overall shortage of quality manpower ranging between 20-25% [10].

Industry executives, managers, and professionals must take these challenges head-on by adopting innovative models like K.A.S.H (Knowledge, Attitude, Skills, and Habits) for holistic employee development. This approach emphasizes four crucial pillars:

• Knowledge: Comprising approximately 25% of employee development, this includes grasping industry norms and operations—like knowing how to manage reservations or handle guest complaints.

• Attitude: Contributing an estimated 30% towards employee development, it emphasizes the need for a positive service-oriented attitude crucial to enhancing guest experiences - for instance, greeting guests warmly and handling requests graciously.

• Skills: Equating to about 25% of employee development, this aspect forms the groundwork for efficient hotel operations. Skills can be identified like adeptly managing the front desk or swiftly resolving maintenance issues.

• Habits: Accounting for nearly 20% of employee development, it focuses on good practices like punctuality, cleanliness, and protocol adherence—like punctually showing up for shifts and maintaining spotless guest rooms.

Although we lack specific post-COVID statistics for India, it is reasonable to infer that the pandemic has exacerbated these challenges. The K.A.S.H Model has been acknowledged as a key framework in various sectors, including financial services and sales [12]. Its comprehensive approach aligns with the hospitality industry's demands, where knowledge, attitude, skills, and habits play a critical role in success.

The Indian hotel industry has always underlined the significance of K.A.S.H. in enhancing employee satisfaction, improving service quality, and reducing turnover rates. However, a strategically focused model is currently more vital than ever before. To maintain our competitive edge and deliver world- class services that meet international standards while preserving India's unique hospitality charm, a robust K.A.S.H Model implementation is indispensable.

In conclusion, the K.A.S.H Model goes beyond being a mere training model; it is a blueprint for success and a guide to revolutionizing industry operations. As we continue to evolve in this dynamic sector, it is imperative to adopt models like K.A.S.H to ensure competitiveness, top-notch service quality, and enhanced customer experiences. Industry professionals must recognize that investing time and effort into implementing this model will not only help us survive but truly thrive in the Indian hotel industry.

REFERENCES

[1]: Statista. (2022). Hotel industry in India - statistics & facts. (https://www.statista.com/topics/7790/hotel-industry-in-india/

[2]: Statista. (2023). Market volume of the hotel industry in India from 2018 to 2027. https://www.statista.com/outlook/mmo/travel-tourism/hotels/india

[3]: Skift. (2023). Hotel sector could add 1 trillion to economy by 2047. https://skift.com/2023/08/21/skift-india-report-hotel-sector-could-add-1-trillion-to-economy-by-2047/

[4]: IHM Ahmedabad (2020). Journal Index http://ihmahmedabad.com/download/others/Journal%20Index_2020/A7.pdf

[5]: Mordor Intelligence. (2021). Hospitality Industry in India. https://www.mordorintelligence.com/industry-reports/hospitality-industry-in-india

[6]: HVS. (2023). Indian hospitality sector skill shortage to hinder recovery and growth. https://www.hvs.com/article/9274-hvs-monday-musings-indian-hospitality-sector-skill-shortage-to-hinder-recovery-and-growth

[7]: Live Mint. (2024). Hotel industry to contribute 1.5 tn to GDP by 2047.https://www.livemint.com/industry/infrastructure/hotel-industry-to-contribute-1-5-tn-to-gdp-by-2047-11692120793671.html

[8]: Times of India. (2021). Boys dominate enrolment chart in hotel management, catering.https://timesofindia.indiatimes.com/india/boys-dominate-enrolment-chart-in-hotel-management-catering/articleshow/65370839.cms

[9]: Pal Arch’s Journal of Archaeology of Egypt/Egyptology. (2020). Quality of Hotel Management Education in India. https://archives.palarch.nl/index.php/jae/article/download/9949/9146/19488

[10]: Financial Express. (2021). Manpower shortage big challenge for hospitality sector. https://www.financialexpress.com/business/industry-manpower-shortage-big-challenge-for-hospitality-sector-sarovar-hotels-md-2604646/

[11]: Travel Daily Media. (2022). HRAWI focuses on shortage of talent in the hospitality industry. https://www.traveldailymedia.com/hrawi-focuses-on-shortage-of-talent-in-the-hospitality-industry/

[12]: NAPA Benefits. (2020). The K.A.S.H. Formula for Sales Success. https://www.napa-benefits.org/business-development/the-K.A.S.H.-formula-for-sales-success

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SAURABH PANDE

EXPLORER

MASTER TRAINER AND FACILITATOR

CERTIFIED LEARNING AND DEVELOPMENT MANAGER

Saurabh Pande, hailing from Lucknow - the charming city of Nawab’s & Kebab’s; is a passionate hotelier carrying an impressive 20+ years of experience under his belt. With a decade each spent mastering the art of F & B Service, and Learning & Development, he has emerged as a dynamic Hotelier, Certified Master Trainer and Facilitator, and Certified Learning and Development Manager.

Saurabh's diverse interests include reading, penning thoughts, and singing. Forever fuelled by curiosity, he loves exploring new avenues and delving into the hidden depths of topics that interests him.

Saurabh Pande’s Linkedin

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The Fern Hotels & Resorts Lead the Way with Sustainable Seed Ganpati Celebration

The Fern Hotels & Resorts, a distinguished name in the eco-friendly hospitality industry, is pioneering a sustainable approach to commemorate the Ganpati Festival. The brand is celebrating Ganpati Festival through the use of Seed Ganpati idols across all its properties in Maharashtra, underlining its commitment to environmental consciousness and the promotion of a greener future. 

"We are thrilled to embrace sustainability in our Ganpati Festival celebrations with  Seed Ganpati idols. Our goal is to encourage everyone to celebrate with reverence for nature, understanding that every act of devotion can also be an act of preservation. By initiating eco-friendly practices in Ganpati Festival we are nurturing a visionary path towards a greener environment. " remarked Mr. Suhail Kannampilly, Managing Director, The Fern Hotels & Resorts.

The innovative idols, crafted from Red Soil, Organic Fertilizers, Natural Colors, and Seeds, possess a unique feature: post-celebration, they can be immersed in water and planted in soil transforming into trees, significantly reducing the environmental footprint of the immersion process. The idols offer a sustainable alternative that addresses the water pollution predicament that plagues water bodies every year during the festival. Through the immersion of these idols, they contribute to tree growth, fostering a greener environment and mitigating the harmful effects of the immersion process.

The Fern Hotels & Resorts have consistently led the way in sustainability initiatives. In addition to Seed Ganpati idols, the brand employs several other eco-friendly practices during the Ganpati Festival celebrations. Hand-made clay diyas replace conventional oil lamps, reusable fabric decorates their venues, and plastic and polystyrene are conscientiously avoided. These practices not only elevate the guest experience during the Ganpati Festival but also foster a profound and eco-conscious celebration. 

How social media influencers are impacting consumer choices By Prateek Chaudhary, Managing partner at Diablo Club Delhi

The number of social media users in India is expected to reach 1.5 billion by 2040, according to Statista, thanks to the accessibility of the internet. This data shows how consumer reliance on social media is bound to grow with time, with social networking platforms becoming the primary source of information for individuals. Along with the rise in social media, influencers have grown in parallel popularity, becoming no less than modern celebrities of today.

The time when people would look up to their peers for recommendations is long behind. In order to acquire an honest opinion before making a choice, new-age individuals turn to their favorite social media influencers for advice on food, apparel, accessories, tourist destinations, and aesthetically beautiful eateries. Especially when it comes to trying out restaurants and cafes, modern consumers no longer rely on traditional methods to check for reviews; instead, they instantly look to these new-age content producers for suggestions regarding the food, ambiance, and feel of a certain place. 

Given that people are becoming progressively more dependent on social media platforms and influencers, restaurant owners have no less than a golden opportunity to harness the influence of these modern content producers in order to reach out to potential customers in a more desirable way, altering their choices for the good.

Impact of social media influencers on consumer choices

Increase brand visibility: In this era of strong competition where businesses are continuously vying for customers' attention and trust, it has become essential for restaurant owners to look for one-of-a-kind and cutting-edge ways to leave a lasting impression on the public. At this point, modern-day social media influencers come into the picture, providing restaurant owners with improved chances to connect with customers on a broad scale and increase brand recognition. In contrast to traditional advertising, social influencers provide genuine suggestions, which helps people relate to and trust them. This in turn presents a chance for cafes and restaurants to leverage the influence of these professionals and target better footfall.

Builds trust and credibility: According to a report by Influencer Marketing Hub, 61% of customers are more ready to believe recommendations from influencers than 38% of brand-produced content. Thus, collaborating and partnering with social media influencers is the ideal course of action for restaurants aiming to expand their reach, win over customers, and establish a positive reputation. When an influencer reviews a restaurant or specific element of it, such as the food or atmosphere, consumers are more likely to believe them and plan a visit. An appropriate influencer could therefore turn out to be the most useful tool for restaurant owners trying to stand out in this cutthroat industry.

An emotional link: When promoting or reviewing a brand by sharing their own stories influencers tend to forge a personal connection with the audience. As a result, when the public experiences an emotional connection, it greatly influences their decisions. For instance, if an influencer discusses any personal recollections or experiences related to a certain food item while reviewing it at a particular restaurant, it is certain to have an effective and moving impact on customers, encouraging them to visit. As a result, people become more aware of the restaurant, develop a sense of loyalty, and encourage word-of-mouth marketing, which increases brand recognition.

Harnessing the power of new-age social media experts

The influencer marketing business will be worth approximately $21.1 billion by 2023, according to a report by Influencer Marketing Hub. In our digitally evolved culture, influencers have come to govern every sphere of interest, including fashion, food, and the beauty sector. Especially when it comes to food, modern, technologically savvy consumers frequently look to influencers for restaurant and food-related reviews before making any plans. As a result, influencer marketing as a whole has developed into a key component of how modern restaurant owners choose to manage their marketing tactics in order to create a devoted client base and increase foot traffic.

Banyan Tree Krabi joins hands with a local fishing village, giving visitors an intimate opportunity to help create local products

Banyan Tree Krabi, a luxury 72-key resort situated on secluded Tubkaek Beach, is encouraging its visitors to immerse themselves in the local Southern Thai culture, by joining weekly excursions to a nearby island renowned for producing beautiful batik fabrics and woodcrafts.

The initiative is part of the Banyan Tree Group’s “Stay for Good” programme, launched two months ago, aimed at enticing guests at 5-star hotels worldwide to roll up their sleeves and join neighbouring villagers at work.

At the Balinese property of Buahan, A Banyan Tree Escape, for example, guests spend a day with local farmers, foraging for fruits and edible plants, while at Garrya Nijo Castle Kyoto in Japan, visitors learn how to entwine grass to make traditional thatched roofs for villagers’ homes.

“At Banyan Tree Krabi, we invite our guests to embark on a day’s adventure at the quiet fishing town of Ban Koh Klang on a small island in the middle of the Krabi River,” said Sustainability Manager Ms Thepsuda Loyjiw. “It’s a great opportunity to travel by traditional longtail boat along the river where they might spot some rare bird species and wild monkeys among the mangroves. The island itself is a spectacular natural setting and among the hidden gems we visit is a series of majestic limestone caves.”

A lunch, inspired by home-grown fruits, vegetables and recipes passed down from one generation to the next, is served on a floating restaurant among the mangroves, then the guests meet the villagers and interact.

Among the daily pursuits the foreign visitors can experience are: joining the local craftsmen who intricately carve and create wooden models of longtail boats, which are sold in Krabi as souvenirs; and sitting with the women of Ban Koh Klang who are veterans of batik art, mixing organic dyes and skillfully painting colourful fabrics. Harvesting rice in the fields with a local family is included as a seasonal activity.

Launching the programme in May, Banyan Tree said it hopes the visits will “encourage a deeper connection with each destination while honouring the heritage and traditions and contribute to creating more opportunities for local communities.”

Constantly vying to reduce the hotel’s carbon footprint, in December Banyan Tree Krabi partnered with a local artisan, Souvenirs From the Sea, a project involving beachcombing for refuse and waste products that could be upcycled into sellable items such as tote bags.

Banyan Tree Krabi’s other recent sustainability initiatives include an Earth Day beach clean-up, and the introduction of Forest Bathing, a nature-based educational tour for guests, including children, to help raise awareness about environmental conservation and protecting local flora and fauna.

“Of course, many guests come to a serene destination to relax, to enjoy cocktails at sunset, spa treatments, and wining and dining,” said Loyjiw. “However, they also want to see the local customs, and nothing feels better than giving something back to the community.”

For more information, contact Banyan Tree Krabi at: krabi@banyantree.com or tel: +66 75 811 888.

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