Exclusive Interview | Kushal Ranjan Corporate Revenue Director Pride Hotels & Resorts
/“I hire for attitude, skills can be taught ”
Editor: Tell us about your journey. How did it all start?
I am a hotel management graduate, My interest in revenue management evolved while I worked as management trainee in my first job. The more I discovered what Revenue Management is exactly about, I got much more interested to know and finally, I decided to study it and pursue a career in it. So basically I chose this job out of my natural interest.
Editor: What do you think it takes to succeed in this industry?
Get organized, be creative and stay focused.
Editor: What are the attributes you look for while selecting or hiring? If someone wants to work with you, what should they do?
Ambition and long-term potential, I always believe no job is rocket science and skills can be taught. So I hire for attitude.
Editor: What is the single factor that got you your promotion?
Creativity and passion that I bring to work
Editor: What are some of the trends you see impacting the hospitality industry?
Smart use of technology and integration of the same with traditional services, Personalized experiences, healthy dining, wellness options, etc.
Editor: Tech is now an enabler for great hospitality. Can you share with us some of the techs that go into creating your guest experience?
WI-FI infrastructure, Digital conferencing facilities, Mobile communication and automation, Entertainment on tap, and Many more such technological upgrades to make sure guest have their best time while staying with us.
Editor: Two things you would like to change in the industry.
1) Sustainability and responsible luxury 2) Automation and appropriate upgrade of legacy technology-driven processes
