Exclusive Interview | Rajesh Rajpurohit, General Manager, Radisson Blu Resort Dharamshala
/“My advice to someone aspiring to be a Hotel General Manager is to cultivate a diverse skill set, continuously seek learning opportunities, develop strong leadership abilities, prioritize guest satisfaction, and always lead by example with integrity and passion for the industry. ”
Tell us about your journey. How did it all start?
My journey in the hospitality industry began over 20 years ago, starting from prestigious establishments Umaid Bhawan Palace. Over the years, I've had the opportunity to work with renowned brands like ITC, Aman Resorts International, Taj Hotels, Wyndham Hotel Group, InterContinental Hotels Group (IHG®), and now, Radisson Hotel Group (RHG). Each experience has shaped me into the dedicated and results-driven professional that I am today.
What do you think it takes to succeed in this industry?
Success in the hospitality industry requires a combination of passion, adaptability, strong leadership, and a keen understanding of business dynamics. It's essential to prioritize guest satisfaction, anticipate industry trends, and continuously innovate to stay ahead.
Share with us 5 skills that you think will be critical for a hospitality career in the future.
Adaptability to changing trends and technologies.
Strong interpersonal and communication skills for guest engagement.
Data analysis and technology proficiency for effective revenue management.
Cultural intelligence and awareness for serving diverse clientele.
Sustainability and environmental awareness for responsible hospitality practices.
The new, young traveler wants experiences and insta-ready content. What do you have in store for them?
At Radisson Blu Resort Dharamshala, we curate immersive experiences that cater to the desires of modern travelers. From adventurous outdoor activities amidst the scenic Himalayas to culinary journeys showcasing local flavors, we ensure our guests have plenty of Instagram-worthy moments to share and memories to cherish.
What does the future look like?
The future of the hospitality industry is exciting yet challenging, with emerging trends such as personalized experiences, sustainable practices, and technological advancements reshaping the landscape. As the General Manager of Radisson Blu Resort Dharamshala, I am committed to leading our team towards embracing these changes and delivering exceptional guest experiences while driving sustainable growth and innovation.
What are the attributes you look for while selecting or hiring?
When selecting team members, I prioritize qualities such as passion for hospitality, a customer-centric mindset, adaptability, strong work ethic, and collaborative spirit. I believe in fostering a diverse and inclusive work environment where every individual's talent and contribution are valued.
What is your favorite interview question & why?
One of my favorite interview questions is, "Can you share a situation where you had to resolve a challenging guest issue, and how did you handle it?" This question allows me to assess a candidate's problem-solving skills, empathy, and ability to remain composed under pressure, which are crucial in the hospitality industry.
Share some of your secrets in keeping an engaged, safe, and happy team.
To keep my team engaged, safe, and happy, I prioritize open communication, continuous training and development opportunities, recognizing and celebrating achievements, fostering a supportive work culture, and prioritizing employee well-being and safety.
What does not exist in the world, but you would like it to?
I envision a world where hospitality transcends boundaries and brings people together in meaningful ways, fostering understanding, empathy, and cultural exchange on a global scale.
How do you think AI will impact our industry?
AI is poised to revolutionize the hospitality industry by streamlining operations, optimizing revenue management. AI will play a significant role in shaping the future of hospitality.
What is the single advice you would give someone who wants to be a Hotel General Manager?
My advice to someone aspiring to be a Hotel General Manager is to cultivate a diverse skill set, continuously seek learning opportunities, develop strong leadership abilities, prioritize guest satisfaction, and always lead by example with integrity and passion for the industry.
