My advice to someone aspiring to be a Hotel General Manager is to cultivate a diverse skill set, continuously seek learning opportunities, develop strong leadership abilities, prioritize guest satisfaction, and always lead by example with integrity and passion for the industry. We are continuously evolving to meet the changing needs and preferences of our guests, leveraging technology and innovation to enhance the guest experience. Our focus on sustainability and community engagement is also a key part of our future vision.The hospitality industry scenario in India is moving quickly. My advice is to stay flexible and keep learning. Change is good, whether it is in tech or in what our guests need. The heart of hospitality, making guests feel at home, will always be the same. Keep improving your people skills and your passion for service. The future looks promising, and I’m excited to see how newcomers will shape it.It is important not to give in to failures. We all have our good and bad days. A great guest comment can make your day.Luxury Hospitality will mean more high end technologies, so the guests will be overwhelmed with joy! In the rooms, in restaurants, spa, gym, pools, banquet, and more… As well I would love to see the front desk disappear, so people do not have to do check-in and check-out. Meals could be order by looking at an interactive photos system on an IPad placed in the rooms, and orders will go directly to the concerned kitchens. We are continuously working around ideas that have a touch of luxury & the warmth of home setting us apart from other functioning brands & their services.
I believe that individuals with a forward-thinking attitude and a genuine hunger to learn and grow are the driving force behind innovation and progress. Their positive outlook and unwavering curiosity empower them to overcome challenges and seize opportunities in our ever-evolving industry.
Ms Kadambari Sabharwal Talwar, General Manager, Courtyard by Marriott Bengaluru Hebbal
Tell us about your journey. How did it all start?
Having completed an extraordinary 21-year journey with Marriott on June 15th, I am thrilled to share the remarkable story of my career. Like many of us, I have encountered numerous highs and lows along the way, each of which has shaped me into a stronger and more resilient professional. It all began when I made a courageous decision to step away from a Management Trainee program with a renowned Indian Hospitality Chain and embrace the Marriott Executive Development Program (EDP). Back in 2001, Marriott had a limited presence in India, making my leap into the unknown a truly audacious move. I started my Marriott journey as an F&B EDP, but within the first week, I transitioned to Sales and Marketing, guided by exceptional mentors who believed in my potential to learn and grow. I was entrusted with spearheading groundbreaking initiatives and became an integral part of a committee dedicated to revolutionizing the sales structure with an unwavering focus on customer satisfaction. As the years went by, I seized every opportunity to explore different facets of the discipline, immersing myself in property sales, cluster sales, regional sales, market sales, former NSO setup, and taking on both reactive and proactive roles. I even had the privilege of assuming leadership positions that further honed my skills. Eventually, I made a pivotal decision to venture into operations, driven by a desire to expand my knowledge and become a well-rounded hospitality professional. Today, I stand tall as a Hotel Business leader, filled with immense pride for the journey I have undertaken. Marriott has been my constant companion, providing me with unparalleled opportunities for personal and professional growth at every step. In addition, I am actively involved in the Marriott Women Ambassador Network for South Asia and hold the esteemed position of Vice President for WICCI, Karnataka state chapter. Through my story, I aim to ignite a fire within you, urging you to pursue your passions with unwavering determination. Dare to dream and seize the opportunities that come your way, for it is in these moments that true growth and fulfillment reside. Remember, each person's path is unique, so carve your own trail, embrace calculated risks, and maintain an unyielding focus on your goals. I wholeheartedly encourage you to consider adding Marriott to your own extraordinary journey, where endless possibilities await.
What do you think it takes to succeed in this industry?
Our industry is a vibrant and ever-evolving one, requiring individuals to possess a unique set of qualities to thrive. While grit and determination are essential for navigating through challenging times, it is the unwavering passion, unwavering commitment, and relentless customer focus that truly make a difference and keep the journey exciting and fulfilling. In this industry, success is not merely measured by financial achievements, but by the ability to create memorable experiences for guests, build lasting relationships, and constantly adapt to the changing needs and preferences of our customers. It takes a deep understanding of the industry, a willingness to embrace innovation, and a genuine desire to exceed expectations. Moreover, the ability to collaborate effectively, lead with empathy, and inspire others is crucial in fostering a positive and thriving work environment. Ultimately, success in this industry is a culmination of passion, dedication, adaptability, and an unwavering commitment to delivering exceptional experiences to our valued guests.
What are the attributes you look for while selecting or hiring? If someone wants to work with you, what should they do?
As a leader, I seek out candidates who possess the qualities that align with our organization's success. Above all, I prioritize two essential attributes: a transformative mindset and an insatiable thirst for knowledge. I believe that individuals with a forward-thinking attitude and a genuine hunger to learn and grow are the driving force behind innovation and progress. Their positive outlook and unwavering curiosity empower them to overcome challenges and seize opportunities in our ever-evolving industry. Additionally, I value candidates who demonstrate exceptional interpersonal skills, fostering collaboration and creating a harmonious work environment. Their commitment to excellence ensures that our organization consistently delivers exceptional results. By selecting candidates who embody these attributes, we cultivate a team of inspired individuals who not only thrive personally but also contribute to the collective success of our organization.
To work with me, I seek individuals who are energetic, passionate, and savvy. If you possess a proactive mindset and a hunger for learning, I encourage you to showcase your enthusiasm and dedication. Collaboration and innovative thinking are highly valued.
What advice would you give to a young, aspiring hotelier for their internship?
As a young, Aspiring hotelier embarking on your internship, I offer you this advice: Embrace the mindset that the glass is always half empty and it’s up to you to see the positive angle and aim to make it happen. In the hospitality industry, challenges are inevitable, but it is your perspective that will shape your experience. This industry is not for the faint-hearted, but it is also unparalleled in its ability to shape and mold you into a well-rounded individual capable of navigating various aspects of life. It provides you with the inspiration to become a better version of yourself and break through any limitations or barriers that may exist. Embrace every opportunity to learn, grow, and exceed expectations. Embrace the diversity of experiences and interactions that come your way. Embrace the chance to make a positive impact on the lives of others.
By adopting a positive mindset and embracing the transformative power of hospitality, you will not only excel in your internship but also lay the foundation for a successful and fulfilling career in this dynamic industry.
What is the single factor that got you your promotion?
Resilience
What are some of the trends you see impacting the hospitality industry?
The hospitality industry is going to be driven by experience creation and personalization largely. The trend of bleisure along with a sustainable mindset will continue to grow too. We also see a growth in the travel of senior citizens as a segment.
What tech would you like to see in operations? What operational problems need tech solutions?
I wish there was an app that was a one-stop solution for sustainability but for now, we need to use available online data to grow awareness and have a wider reach around this topic.
What is the one tech/app/software feature you would like to see?
This could be for guests, operations, etc.I particularly think that this is a tough one as we offer a variety of options to our guests and associates. However, it would be great to build a platform that brings hoteliers together as an industry where we find a common voice.
Two things you would like to change in the industry.
In the current times, I would like to see a lot more candidates embrace industry roles as a career option. I would want people to stop talking only of the long hours and hard work put in by a hotelier and instead talk of the institution it is along with opportunities and growth that they see within the industry.
What is your favorite question for a candidate interview and why? Tell me 2 things that set you apart from everyone else who has applied for the role.
I feel it’s a great question because it talks about the candidate’s ability to know their strengths and be able to present them with confidence. The passion and sense of pride shine out if they are aware of their strengths and development needs.
My advice to someone aspiring to be a Hotel General Manager is to cultivate a diverse skill set, continuously seek learning opportunities, develop strong leadership abilities, prioritize guest satisfaction, and always lead by example with integrity and passion for the industry. 
We are continuously evolving to meet the changing needs and preferences of our guests, leveraging technology and innovation to enhance the guest experience. Our focus on sustainability and community engagement is also a key part of our future vision.
The hospitality industry scenario in India is moving quickly. My advice is to stay flexible and keep learning. Change is good, whether it is in tech or in what our guests need. The heart of hospitality, making guests feel at home, will always be the same. Keep improving your people skills and your passion for service. The future looks promising, and I’m excited to see how newcomers will shape it.At Marriott, we strongly believe that inclusive hiring is the need of the hour and walking this talk, an all-women team opened The Westin Hyderabad Hitec City earlier this year.When hiring for the hospitality industry, we typically look for a combination of technical skills, personality traits, and specific attributes that are crucial for success in a customer-oriented and service-driven environment.The paramount quality required for thriving in any industry, particularly within the realm of hospitality, is an unwavering passion for one’s work. It has been astutely stated that “The only way to do great work is to love what you do” In this context, I firmly believe that to excel in the hospitality industry, one must not only be hardworking but also inherently passionate about their role.Golkonda Resort & Hotels is a Hyderabad based Hospitality operation, We feel proud Hyderabadi, Son of Soil in terms of extending Nizami Delicacy to all our esteemed clients of the tech city, at the same time we try to be contemporary yet native. Confidence, Communication, Culture Fit followed by ability to produce results and Job Knowledge are my 5 Point check list when I look for a team member.Marriott's core philosophy, echoing the words of Mr. Marriott himself, centers on the belief that we must take care of our associates, who, in turn, will provide exceptional care to our guests. This principle is not just a theory but a practice deeply ingrained in our approach.
What defines you outside of this job role, gives an insight into the person.
Sukhbir Singh | Novotel Hyderabad Airport
Tell us about your journey. How did it all start?
Over the course of more than two decades, my professional journey has been both engaging and diversified. I initially aspired to work in the front office, leading me to undertake internships at The Oberoi and TAJ. However, my significant breakthrough into the industry occurred in the year 2000 when I joined the Sales team at ITC Hotels, marking a pivotal moment in my career trajectory. Since then, I have consistently strived for excellence, leveraging my expertise with renowned brands such as ITC Hotels, The Oberoi Hotels, American Express, Regus, and ACCOR.
Throughout this period, I have assumed various roles within the hospitality sector, transitioning to American Express for a substantial five-year tenure before briefly contributing to the operations at REGUS. This professional odyssey has facilitated my progression from Sales to the proficient management of extensive hotel portfolios.
What do you think it takes to succeed in this industry?
Possessing a strong drive for excellence, a robust passion for achievement, exceptional interpersonal communication abilities, and a steadfast commitment to continuous learning and development.
What are the attributes you look for while selecting or hiring? If someone wants to work with you, what should they do?
A strong dedication to effective interpersonal communication, coupled with a commitment to customer-centric engagement. Continuously pursuing knowledge with a diverse range of interests.
What advice would you give to a young, aspiring hotelier for their internship?
The internship is an opportunity to observe and soak up experiences. It’s an opportunity to observe the professionals deliver the service in real-time. So instead of focusing on “WHAT” you get to do as an intern, the objective should be to see theoretical knowledge from college being played out in action and its impact.
What is the single factor that got you your promotion?
A resolute dedication to personal development and growth.
What are some of the trends you see impacting the hospitality industry?
The Industry is growing and the growth is here to stay. Environmental consciousness is at the center stage of all policies.
What tech would you like to see in operations? What operational problems need tech solutions?
Global brands have been early adopters of tech solutions. However, the industry continues to look for avenues to use technology in optimizing revenues, controlling costs, reducing our energy consumption, and at the same time making the guest journey as seamless as possible.
What is the one tech/app/software feature you would like to see? This could be for guests, operations, etc.
Perhaps tools that help with furthering control on energy without compromising guest convenience.
Two things you would like to change in the industry.
This Industry is truly captivating, offering individuals the opportunity to fully unleash their potential. With its rapid and sustained growth, it certainly appears to be the ideal sector to be a part of for the foreseeable future.
What is your favorite question for a candidate interview and why?
What defines you outside of this job role? It gives an insight into the person.
My advice to someone aspiring to be a Hotel General Manager is to cultivate a diverse skill set, continuously seek learning opportunities, develop strong leadership abilities, prioritize guest satisfaction, and always lead by example with integrity and passion for the industry. We are continuously evolving to meet the changing needs and preferences of our guests, leveraging technology and innovation to enhance the guest experience. Our focus on sustainability and community engagement is also a key part of our future vision.The hospitality industry scenario in India is moving quickly. My advice is to stay flexible and keep learning. Change is good, whether it is in tech or in what our guests need. The heart of hospitality, making guests feel at home, will always be the same. Keep improving your people skills and your passion for service. The future looks promising, and I’m excited to see how newcomers will shape it.Read MoreMy favourite interview question is, "If you could design an immersive guest experience that truly embodies the essence of India, what would it entail?" This question allows candidates to showcase their creativity, cultural understanding, and alignment with our vision.
Read MoreIn an age when business management is being more data driven, I still believe in the strength of my own business acumen, supremacy of common sense and emotional quotient over pure analytics.
Read MoreMy advise would be to expose yourself in different departments such as Housekeeping, Front office, Accounts, Revenue , Sales, Food and Beverage. When you find your interest in one of these department, start to micro focussing in that particular department.
Read MoreLead by example – Have always believed this. As a leader, demonstrate the quality and behaviors you expect from your team. Be approachable , supportive and lead with integrity.
What is the one app / tech solution you would love to see?
Read MoreOn the lighter side, an app which will help in identifying a discount seeker or a guest who complains a lot.
Read MoreOne of the foremost skills that an individual must have in hospitality industry is to maintain strong guest relations. Patrons love personalized services during their stay and one who knows their customers and their preferences better gains popularity for their work in the long run.
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