An ideal hospitality professional is characterized by a combination of interpersonal finesse, a genuine passion for hospitality and to diverse situations, a keen eye for detail, and a commitment to continuous learning.Resilience is key—weathering challenges while upholding service standards. Above all, it's a passion for growth that keeps the industry moving forward, embracing innovation and striving for constant improvement.My heart always yearned for the glitz and glamor of the hospitality world. It was a pivotal moment when I had to choose between heeding my inner calling or fulfilling the expectations placed upon me by my family. In the end, I followed the voice within and took a leap of faith by applying to hotel schools.I was from a vernacular medium and had very poor English communication. I couldn't clear even one campus interview! Now, after 23 years of beautiful journey in the Industry, working with brands like, MINOR Hotels, Anantara, LHW, COMO Hotels and Resorts, Six Senses in different countries including Malaysia, Maldives, Dubai, Sri Lanka, Tanzania, I feel blessedRead MoreBe prepared. It doesn’t matter what situation you find yourself in if you aren’t prepared to make the most of it.
Be willing to serve. If you want to learn from the best, you can’t be afraid to be an intern or start at the bottom.
Be consistent. Show up every day and show up well.
Be forward. Take a chance and watch as all of your hard work pays off.
Read MoreIn my experience, I have realised that while making a vision in life, we should never consider our weaknesses as the decision making criteria. If you are weak today, but you are passionate, the journey to the destiny will shape you. Life is a very good teacher.
What changes with AI?
I have wondered about this quite often and I truly hope that one day we would have a software that automatically receipts the employee history as soon as the candidate applies for any position across any hotel in the country. This shall be possible irrespective of the mode of application- online/offline or brands within India.
Read MoreRead MoreTraining is the first opportunity to get that first ‘BIG BREAK’ of your life. We all agree that there will be hardships and pain. You are facing the big world for the first time alone. As a trainee, you need to be curious, proactive, always ready to assume new responsibilities when it comes your way.
In Hospitality, it takes all of you. You must have a mindset to understand why we delight guests, a heart to empathise with Colleagues, and a soul to balance work and life together.
Read MoreCreate unique experiences. Today guest doesn’t buy rooms or villas, they buy experiences.
Read MoreOne of the Quotes which my mentor taught me which I still carry to date is “Perseverance is the key to Accomplishment”
Read MoreI believe in the saying " A chain is as strong as its weakest link" one should always give respect even to the lowest level of staff working in the organization. Treat the staff with the same dignity, regardless of the nature of the work they do. Throughout my experience I had witnessed the housekeepers are treated in a low profile, however, the situation changed 360 degrees in this pandemic, and happy that the Housekeeper and the sanitary workers are given their respects as front-line warriors
Read MoreRead MoreKey Ingredients to success in this industry are three Es’ Energy Enthusiasm Empathy
Degrees do not matter; The Attitude is the key in hospitality.
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