Kartik Raol Joins Four Seasons Hotel Bengaluru as Director of Rooms

Four Seasons Hotel Bengaluru has announced the appointment of Kartik Raol as its new Director of Rooms, a role that will see him oversee the hotel’s accommodation operations and guest services. With extensive experience in luxury hospitality, Raol’s appointment reflects the brand’s commitment to enhancing guest experiences and operational excellence.

Raol brings with him a strong background in hotel operations, having worked with leading hospitality brands across India and internationally. His career trajectory highlights expertise in front office management, housekeeping, and guest relations, all of which are critical to ensuring seamless service delivery in a luxury environment.

In his new role, Raol will be responsible for managing the rooms division, ensuring that Four Seasons’ global standards of service are consistently upheld. He will focus on optimizing guest satisfaction, improving operational efficiency, and mentoring teams to deliver personalized experiences that align with the brand’s reputation for excellence.

Commenting on his appointment, Raol expressed enthusiasm about joining Four Seasons Hotel Bengaluru, noting his commitment to creating memorable stays for guests and contributing to the hotel’s continued success in India’s competitive luxury hospitality market.

The appointment of Kartik Raol comes at a time when Bengaluru is witnessing strong growth in both business and leisure travel. His leadership is expected to further strengthen the hotel’s positioning as a premier destination for discerning travelers seeking world-class service and comfort.

Four Seasons Hotel Bengaluru’s decision to appoint Kartik Raol as Director of Rooms reinforces its dedication to operational excellence and guest-centric hospitality, ensuring that the property continues to set benchmarks in the city’s luxury hotel landscape.

Courtyard by Marriott Bengaluru Hebbal Appoints Vineet Kumar as Director of Rooms

Bengaluru, October 2025, India: Courtyard by Marriott Bengaluru Hebbal is pleased to announce the appointment of Vineet Kumar as the Director of Rooms. With over 14 years of extensive hospitality experience across leading international brands, Vineet brings a wealth of operational expertise and a strong acumen for delivering refined and thoughtfully personalized guest experiences.

Vineet joins Courtyard by Marriott Bengaluru Hebbal from his recent role as Rooms Division Manager at Sheraton Grand Palace Indore where he led guest services and front office operations. His career includes progressive leadership roles at esteemed properties such as Sheraton Hyderabad Hotel, Novotel Hyderabad Airport, Oakwood Residence Kapil Hyderabad, Jaipur Marriott Hotel, JW Marriott Mussoorie Walnut Grove Resort & Spa, Radisson Blu GRT Chennai and The Lalit Grand Palace Srinagar. His journey is marked by operational excellence, team development and consistently achieving high guest satisfaction scores.

A recipient of several accolades Vineet has been recognized with the Unsung Hero of the Year 2024 and Exceptional Performance of the Year 2023 awards at Sheraton Indore alongside multiple recognitions as Manager of the Month at Sheraton Hyderabad. His consistent performance including achieving top scores in audits and guest satisfaction metrics reflects his dedication to quality service and his ability to inspire teams to deliver exceptional results.

Vineet holds a Bachelor’s degree in Hotel and Catering Management from Punjab University. He is passionate about traveling, driving, listening to music and connecting with new people. He believes that his academic foundation coupled with his personal interests, not only nurtures creativity and resilience but also enhances his ability to relate to guests from diverse backgrounds adding a personal touch to his leadership style.

Courtyard by Marriott Shillong Appoints Sumit Mehta as Director of Rooms

Shillong : Courtyard by Marriott Shillong is pleased to announce the appointment of Sumit Mehta as the new Director of Rooms.

With over 15 years of robust experience in Rooms Operations and a long-standing association with Marriott International, Sumit brings a wealth of knowledge, operational excellence, and a deep passion for delivering exceptional guest experiences.

Throughout his illustrious career, he has held leadership positions across several key Marriott properties, including Le Meridien Hyderabad, Sheraton Colombo, Aloft Aerocity New Delhi, Goa Marriott Resort & Spa & Hyderabad Marriott Hotel & Convention Centre. His proven track record of elevating service standards, driving guest satisfaction, and mentoring high-performing teams makes him a valuable addition to the leadership team at Courtyard by Marriott Shillong.

Sumit is well-regarded for his guest-centric approach, operational acumen, and commitment to training and development. His leadership philosophy focuses on fostering a culture of excellence, collaboration, and continuous improvement—perfectly aligned with the hotel’s vision of redefining hospitality in Shillong.

Tanuj Arora, General Manager – Courtyard by Marriott Shillong, commented:
“We are thrilled to welcome Sumit Mehta to our leadership team. His diverse experience, people-first approach, and deep understanding of Marriott’s brand ethos make him the perfect fit for our hotel. We are confident that his presence will further strengthen our positioning as a preferred hospitality destination in Shillong.”

Please join us in welcoming Sumit Mehta to the Courtyard by Marriott Shillong family and wishing him great success in his new role.

Shangri-La Eros New Delhi Appoints Vikram Sood as the Director of Rooms

(New Delhi) Shangri-La Eros New Delhi proudly announces the appointment of Vikram Sood as Director of Rooms. With over 20 years of experience in hospitality, Vikram brings a strong commitment to enhancing guest experiences and improving operations. 

Vikram Sood's career reflects his dedication to hospitality, with experience at renowned international hotels and in key roles. A distinguished graduate with a Three-Year Diploma in Hotel Management from the Institute of Hotel Management and a Degree in Humanities from Delhi University, he has curated an impressive career trajectory across iconic properties. His remarkable professional journey includes leadership roles at Fairmont Maldives, Shangri-La Hotel Colombo and  multiple strategic positions at Shangri-La Eros New Delhi, where he is now rejoining the hotel's leadership team, having been an integral consistent part of the family.​​​​​​​​​​​​​​​​

His exceptional ability to develop strategic operational frameworks, coupled with his keen insight into guest experience optimization, has consistently resulted in elevated service standards and organizational excellence. Vikram's comprehensive exposure across international luxury properties has positioned him as a strategic leader with a holistic approach to hospitality management. 

As Director of Rooms at Shangri-La Eros New Delhi, Vikram will spearhead comprehensive rooms division management, encompassing guest services, operational excellence, and team performance. He is dedicated to refining service protocols, implementing cutting-edge guest experience innovations, and maintaining the highest standards of operational precision. 

His strategic leadership and deep understanding of luxury hospitality are expected to redefine the hotel's operational standards and create unprecedented guest experiences, leveraging his rich history with the Shangri-La brand.

Nitin Tanwar takes on new role as Director of Rooms at Grand Hyatt Gurugram

Nitin will oversee the functioning of the rooms division and spearhead various functions like front office, housekeeping, reservations, and guest service

Nitin Tanwar has been appointed as the new Director of Rooms at the Grand Hyatt Gurgugram. Over his 17 years in the hospitality industry, Nitin has transcended from Front Office Manager to Director of Rooms, exemplifying his exceptional leadership and strategic planning skills.

In his role as Director of Rooms at Grand Hyatt Gurugram, Nitin will be responsible for the overall functioning of the rooms division and will spearhead various functions like front office, housekeeping, reservations, and guest service. He will pioneer efforts to uphold the hotel’s commitment to quality and service excellence.

He began his career in the hospitality industry with brands like Trident and The Leela, where he demonstrated skill in managing room segments and operational functions to optimise guest satisfaction and build enduring client relationships.

“We firmly believe that Nitin’s experience and strong relationships will play a key role in the hotel’s success, thereby enhancing the broader business strategy by fostering the growth and well-being of the entire workforce,” mentioned Tarun Seth, General Manager of Grand Hyatt Gurugram.

Tanwar’s appointment takes effect immediately, and he is well-prepared to steer the hotel’s significant departments by ensuring they align with the Grand Hyatt Gurugram’s focus on guest satisfaction, guest experience, pet-friendly features, and room quality.

JW Marriott Mumbai Juhu Announces the Elevation of Abhishek Singh to Director of Rooms.

Mumbai, September, 2024:  JW Marriott Mumbai Juhu is delighted to announce the elevation of Abhishek Singh to the role of Director of Rooms. This appointment marks a pivotal moment in Abhishek’s journey with Marriott International, where he has consistently exemplified exceptional leadership and an unwavering commitment to excellence.

Bringing over 12 years of extensive hospitality experience, Abhishek Singh has been a valued member of the Marriott family since 2019. His comprehensive understanding of hotel operations have consistently driven the implementation of efficient and effective processes, significantly contributing to the success of the organization.

In his previous role as Front Office & Loyalty Manager, Abhishek was instrumental in elevating guest satisfaction scores through the Medallia Guest Voice platform. He ensured that all Front Office operations aligned seamlessly with Marriott's strategic plans and stringent standards, while successfully collaborating with the revenue management team to achieve optimal occupancy. 

Prior to JW Marriott Mumbai Juhu, Abhishek demonstrated a consistent record of success at some of the industry’s most prestigious establishments, including The Oberoi New Delhi, Novotel & Ibis Techpark Bangalore, and The Taj Mahal Palace Mumbai.

As the new Director of Rooms, he will lead a diverse team of Front Office, Spa, and Gymnasium associates, while strategically recruiting and developing talent within the divisions. His deep-rooted understanding of the brand’s ethos and strategic vision will undoubtedly contribute to enhanced revenue, elevated guest experiences, and improved occupancy rates at JW Marriott Mumbai Juhu.

JW Marriott Mumbai Juhu looks forward to supporting Abhishek in his new role as he takes on this advancement in his career, along with expanded responsibilities.

Hilton Chennai appoints Ajay Gupta as Director of Rooms

Hilton Chennai appointed Ajay Gupta as the new Director of Rooms. Ajay Gupta’s journey spanning 19 years with some of the top hospitality brands has been marked by his dedication to providing exceptional guest experiences and his ability to lead and motivate teams to achieve peak performance.

Before joining Hilton Chennai, Ajay held various leadership positions, demonstrating his expertise in general administration, facility management, vendor development, front office operations, housekeeping, security, spa, health club management, travel desk, engineering, and overseeing food and beverage operations.

Ajay excelled in managing the front office, housekeeping, and security operations in his previous role as Rooms Division Manager at Double Tree by Hilton Agra. He achieved outstanding results, such as a 104% Review Site Index (RSI) score and consistent achievement of SALT targets. His leadership contributed to significant improvements in property conditions, brand standard cleanliness scores, and employee morale.

Ajay has been recognised with numerous awards for his innovative contributions and leadership excellence, including the Innovation Champion Awards for two consecutive years (2022 and 2023) and the Leader of the Year Award in 2023. His participation in Hilton’s SHINE 1 Leadership Development Programme further underscores his commitment to continuous learning and professional growth.

Ajay Gupta commented on his new role, “I am thrilled to join the esteemed team at Hilton Chennai. I look forward to contributing to the continued success of this iconic property and enhancing the guest experience by fostering a culture of excellence and innovation.”

JW Marriott New Delhi Aerocity welcomes Neha Kapoor as Director of Rooms

New Delhi May, 2024 - JW Marriott New Delhi is delighted to announce the appointment of Neha Kapoor as its new Director of Rooms. Ms. Kapoor brings a wealth of experience to this role, boasting over 14 years of success in the hospitality industry. Throughout her career, she has consistently demonstrated a commitment to driving guest satisfaction, revenue growth, and operational excellence.
 
Having received prestigious accolades such as the BW Hotelier – Director of Rooms award (East) for 2023 and the Hotelier India – Best Front Office Manager award for 2021, Neha brings a proven ability to drive results. Her career spans across renowned hospitality brands, where she consistently demonstrated outstanding leadership and achieved remarkable milestones.
 
In her most recent position as Director of Rooms at the JW Marriott Kolkata, Ms. Kapoor spearheaded all aspects of the rooms division. This included overseeing room inventory management, guest experience, and maintenance. A seasoned leader with a passion for hospitality, Ms. Kapoor is highly respected within the industry for her exceptional skills across various areas. Her comprehensive understanding of both rooms and engineering operations allows her to ensure seamless guest experiences while maintaining the highest standards of quality and comfort. A champion of guest satisfaction, she boasts a proven track record of exceeding expectations. Ms. Kapoor is also a strategic thinker with a keen focus on maximizing revenue and profitability, while her natural leadership abilities inspire and motivate her team members to achieve their full potential.
 
In her own words, Neha Kapoor shares, "My vision is to curate an unparalleled guest experience defined by impeccable service, exquisite comfort, and unwavering attention to detail. With a dedication to innovation and personalized hospitality, we strive to exceed every expectation, creating unforgettable moments that resonate long after our guests depart. Our commitment to excellence ensures that each stay is not just a stay, but a transformative journey of indulgence, sophistication, and genuine warmth."
 
With Ms. Kapoor's leadership at the helm, the hotel aims to continue its legacy of providing exceptional service and exceeding guest expectations for years to come.