Yatra Online partners with Cipla to offer exclusive domestic travel services 

New Delhi, India, July 2024: Yatra Online Limited {BSE: 543992 & NSE: YATRA}, ”), India’s largest corporate travel services provider and one of the leading online travel companies in India among key OTA players in terms of gross booking revenue and operating revenue, for Fiscal Year 2023. (Source: CRISIL Report), today announced that it has secured the travel mandate for Cipla Limited, a leading global pharmaceutical company headquartered in Mumbai. 

Under this partnership, Yatra will provide tailored, end-to-end travel services to meet the diverse needs of Cipla’s employees. Key amongst these services is a customized self-booking tool designed specifically for domestic travel bookings, covering air travel, hotel accommodations, and cab services. 

Speaking on the partnership, Dhruv Shringi, CEO & Whole-Time Director, Yatra Online Limited said "We are delighted to have been chosen as the travel partner for Cipla. This collaboration underscores our commitment to delivering exceptional travel management services tailored to the unique requirements of our clients. We consider this partnership to be a significant milestone for us, marking an exciting opportunity to extend our world-class travel management services to Cipla." 

About Yatra Online, Inc.

Yatra Online, Inc. is the ultimate parent company of Yatra Online Limited (a public listed company at NSE and BSE) whose corporate office is based in Gurugram, India. Yatra Online Limited is India's largest corporate travel services provider in terms of number of corporate clients with over 813 corporate customers and it is the third largest online travel company in India among key OTA players in terms of gross booking revenue and operating revenue, for Fiscal Year 2023. (Source: CRISIL Report), operating the website https://www.yatra.com/. The company provides information, pricing, availability, and booking facility for domestic and international air travel, domestic and international hotel bookings, holiday packages, buses, trains, in-city activities, inter-city and point-to-point cabs, homestays and cruises. With approximately 105,600 hotels and homestays contracted in approximately 1,490 cities across India as well as more than 2 million hotels around the world, the company is India’s largest platform for domestic hotels (Source: CRISIL Report). The company also launched a freight forwarding business in late 2020 called Yatra Freight to further expand its corporate service offerings. 

Smart Service With A Smile To Maximise Guest Satisfaction In The Hospitality Industry. By: Dr. Kaviraj Khialani- Celebrity Master Chef.

The hospitality industry as we all know is all about offering the very best of our product and service to our valued guests and clients who wish to experience our professional offering by being different and impressive in approach with continued dedication and commitment. It is important to note that first impression is the last impression is not always true in our industry but yes a perception once made or developed in the guests mind can affect the goodwill & reputation of our business in the market. 

It is imperative to follow a few principles of quality service by all our departments across all verticals and available options where the guest needs to be at the centre point of attention at all times. Revenue and finance flows are very much dependant on the satisfaction levels of our guests be it walk ins- corporate or combination of them. Humility and Simplicity coupled with service ethics and values, empathy and empowerment among the team members, constant greed to improve ourself, valuing the feedback received by the guests and working on the same in order to improve the overall image of our brands and business in the market on the whole.

What are the factors to keep in mind when we wish to offer Smart & Quality Service with a Smile!!!

  1. BEING YOUR BEST VERSION: it is important to note that that service in hospitality industry starts from here, being the best version of yourself will only happen if you are truly interested in doing what you are doing and it should be delivered with constant quality delivery and consistency to meet up the levels of expectations.

  2. BASIC’S TO BE CLEAR: it has been found that a few team members in various departments are somehow not very well groomed and or prepared to face the real-life situations and to be able to acknowledge the guests’ requests, needs and that can lead to a little disappointment too from guest point of view. We need to ensure that all team members are well inducted into the team and are ablet to meet the levels of SOP which have been set.

  3. COMMUNICATE WITH CLARITY: It is important that one is able to have an open mindset when speaking with guests and especially when it comes to communication being a barrier in some cases with foreigner guests etc. at times there are terms and concept, wordings which may not be known to everyone so keeping the conversation viable and understandable will be important. Training of the staff on a regular basis on guest interactions can be beneficial.

  4. KNOW YOUR PRODUCT: there are times when a guest has interacted with a particular staff in the hotel say for example at the reception desk and in regards to a room availability or so and the reply given is that I will divert you to my colleague and there too he gets a pass on treatment to the next person this can be kind of trouble shooting and can call for unexpected reactions from his side and can cause a commotion and create a scene at the front desk for no reason.

  5. TEAMWORK WORKS.SO LETS DO IT: A team that works together, comes together, stays together achieves together. A number of theories and planning, training and motivation goes into getting a team to come together to achieve common organisational goals.at times there are team members who do not perform due to an introvert personality and prefer to let someone else do it. But it would be advisable to ensure that members of the team are on the same page and are guided.

  6. COMPETE WITH COMPATIBILITY: Today’s guests and travellers are in need of a little beyond just accommodation, food, spa and the health clubs etc. they are also looking for smart and welcoming staff at all levels who can hold a good conversation and be able to guide and support with information and facts as needed especially by foreign guests. we all know that there is utmost competition in our industry and a little error here and there can lead to a loss of revenue and image.

  7. TRY TO BE ONE STEP AHEAD: Being a little impromptu always helps to think a little ahead of time and being able to use our intuition and thought process we can mesmerise the guest service experience to level next.it has been found that people who are able to forecast and visualise affirmations and positive thoughts are able to be on a better graphs when it comes to performance level scales and appraisal formalities as every employer or boss would like to see or know how and what extra has the staff done for me and my brand.

  8. DO NOT GET INTO POLITICAL DRAMA: Where there are people there ought to be some kind of situational goof ups and errors, clashes and or jealousy too be it any field, industry or work area. Human nature is such that it needs appreciation for all the good done or else the tape recorder in the mind starts recalling all of the past and leads to unwanted situations and emotional imbalance. It is better to keep your mind with your work and focus on the outcomes expected by the hotel and the boss. It is important not to get involved in staff issues, avoid being a leader and lead any kind of argument or situation. Being yourself is the wisest and best way to avoid conflicts.

  9. SELF DEVELOPMENT & SELF ESTEEM: This industry having various verticals attached to it from hotels to restaurants, tourism and airlines, retail and corporate etc is always looking for smart candidates with good communication skills and pleasing personalities to be hired and added to the company’s task force in order to add value and get their expertise used in getting business and betterment of the organisation on the whole. Therefore, one needs to be little careful about the self-outlook, grooming, being dressed to impress, being able to gel well with the team.

  10. HAVING A FUTURISTIC THINKING: the hospitality industry on the whole is a great one to be a part of. It calls for a vision and mission which can be customer friendly, open to discussion, practical to explore, accepting change, adaptation to diversities, having a passion towards service quality to name a few. At the same time the staff and team members should also look at planning your own career as time flies. It is possible to achieve goals and ambitions pretty easily as well by just controlling the mind and the karmic gestations.


Conclusion: Hospitality 2k24 is a new era of changes, new envisions as we are actively working on viksit bharat and a positive hope towards making our bharat one of the top destinations in the world for tourists to come down explore our country and read, study, visit various parts and gather information, try out the cuisines, experience the cultural heritage of our country beyond just accommodation but also spirituality.

Cygnett Hotels & Resorts launches a comprehensive leadership program to train hospitality leaders.

New Delhi July 2024: In a major initiative to train current and emerging hospitality industry leaders, Cygnett Hotels & Resorts has recently introduced its Comprehensive Cygnett Leadership Development Program (CLDP).

This initiative marks a significant milestone in the hospitality company’s commitment to nurturing talent, driving innovation and ensuring sustained growth within the organization. At the heart of CLDP lies an intense and comprehensive training module of nine months, divided into three phases.   

Today's hotel industry faces a shortage of skilled leaders who can adapt to rapid market changes, enhance guest satisfaction, and manage diverse teams. This gap hampers operational efficiency, management innovation, and maintaining competitive service standards.

“We recognize the importance of nurturing and empowering future leaders at Cygnett Hotels & Resorts. Today’s competitive market requires a pipeline of visionary leaders who can help build and secure an edge over the rest. CLDP provides insight into real-life examples so hospitality leaders understand how the right mindset, attitude, and communication directly impact team performance,” said Mr Sarbendra Sarkar, Founder & Chairman of Cygnett Hotels & Resorts.

The program has been designed holistically to provide a structured framework that includes people skills, leadership skills, digitalization, a strategic approach to key hotel departments, HR management, accounting for non-accountants, finance, marketing, auditing, and cultural transformation. The training program encompasses reference material, daily operational tasks, virtual sessions, assignments, and one-to-one interaction with industry experts. The program aligns with international standards and offers an internationally recognised certification.

“The leadership development program offers an exceptional opportunity for our team members to develop advanced leadership skills, rethink strategies, and adapt to ensure the organization remains at the forefront of progress. This comprehensive program will empower our key leaders to foresee future trends and unlock new avenues for business growth,” said Mr. Sachin Gaur, Associate Director of Learning & Development and Quality Assurance at Cygnett Hotels & Resorts.

CLDP complements the Cygnett Learning Academy, which offers a wide range of training programs, from job-specific sessions to brand immersion and soft skills development, catering to internal and external participants. The Cygnett Learning Academy has played a crucial role in helping the company's team develop and acquire new skills throughout their careers.

 

Sheraton Celebrates the Opening of its 100th Hotel in Greater China with the Debut of Sheraton Lanzhou Anning

The new hotel made its debut in the city of the Yellow River with a refreshing design, embodying the brand spirit of "The World’s Gathering Place" with vibrant energy

Sheraton Hotels & Resorts, part of Marriott Bonvoy’s global portfolio of more than 30 hotel brands, today announced the opening of Sheraton Lanzhou Anning in Lanzhou of Gansu province. The opening also marks the 100th Sheraton Hotel in Greater China, where the brand made its market debut 50 years ago. Located in the heart of Lanzhou's Anning District, the new hotel draws on the brand’s roots as a gathering place for both locals and guests in communities around the world, which continues to evolve through Sheraton’s new design vision of creating intuitive and holistic experiences through spaces to connect, be productive, and enjoy a sense of belonging.

“We are delighted to welcome the 100th hotel for Sheraton brand in China in Lanzhou of Gansu province. said Betty Tian, Vice President, Marketing, Communications, Premium & Select Brands, Greater China, " Throughout the 86-year brand development globally, Sheraton has been committed to innovation, establishing the industry's first computerized central reservation system in 1958. With the opening of the Sheraton Sanya Resort in 2003, the concept of leisure destination resorts was introduced to China. Over the past 50 years of development with China's tourism industry, Sheraton has become a symbol of premium hotel brand in the country. The brand's new vision of transformation journey that began in 2018 aims to introduce the brand spirit of 'The World’s Gathering Place' to more travel destinations favored by guests. In the future, we will continue to focus on guests, innovate, and enhance the vitality of the brand.”  

Sheraton Lanzhou Anning marks the debut of the Sheraton brand in Lanzhou of Gansu province. The new hotel provides a scenic setting on the bank of the Yellow River and near Lanzhou’s bustling industrial and educational center, the Anning District. The new hotel boast a prime location with convenient transportation access. It ‘s approximately 55 kilometers from Lanzhou Zhongchuan International Airport and about 6 kilometers from Lanzhou West Railway Station. Guests can easily visit historical and cultural attractions such as the Gansu Provincial Museum and the Zhongshan Bridge during their stay.

A Modern-Day Community Hub
At the heart of the new experience at Sheraton Lanzhou Anning is the lobby, which was designed as a holistic and open space that invites people to connect or be alone amongst others, creating a sense of energy and belonging. A destination steeped in heritage and history, the property called upon The Yellow River culture, Silk Road culture, and ecological culture as sources of inspiration for its interior design. For example, the lobby’s background wall draws inspiration from the undulating hills of the Silk Road, using modern abstract techniques and metallic materials to depict the charm of the Lanzhou Silk Road Desert.

As iconic public spaces of the Sheraton brand's transformed design, the Community Table, The Booths, and The Studios are focal points in the lobby. The brand’s signature Community Table is an inviting, purpose-built workspace that anchors the hotel’s lobby and allow guests to work, eat and drink while soaking up the energy of the space. Guests can also retreat in Sheraton’s signature The Booths, a quiet space that offers privacy without breaking the flow. The Studios, located in the lobby of the hotel, provide flexible event spaces to meet guests’ needs and a relaxed atmosphere that can foster communication and collaboration with team members.

New Elevated Food & Beverage Experience
The hotel showcases the distinctively local culinary scene with three restaurants and a specialty café concept, and a cozy bar. Sheraton Lanzhou Anning’s new elevated food & beverage features &More by Sheraton, transitioning guests seamlessly from day to night with creative, convenient and flexible culinary & beverage options. Daily Social features gourmet buffets and a la carte menus with an impressive selection of international and regional favorites. YUE, Sheraton’s signature Chinese restaurant, creatively combines Cantonese cuisine with seafood and offers a unique culinary experience with 24 private dining rooms. Additional culinary and beverage offerings include Soo Noodles, where guests can savor authentic Lanzhou noodles of different flavors along with local snacks and Unspoken, an intimate bar serving creative cocktails and fine wines from all around the world.

Guest Rooms & Club Lounges that Champion Productivity
The Sheraton Lanzhou Anning features 354 modern and stylish guest rooms and suites, ranging from 42-square meters to 190-square meters. Floor-to-ceiling windows welcome natural light into each room, while soft finishes and light wood tones complement each other to create a warm and elegant feeling of home. Additionally, all guest rooms are equipped with convenient office desks and chairs, integrated chargers, and multi-level intelligent lighting systems. The bathrooms are designed with modern walk-in showers and bath amenities by Gilchrist & Soames.

Sheraton Club, an exclusive space for Marriott Bonvoy Elite members and guests staying at Executive Floor, offers an elevated experience in which guests are uplifted through meaningful productivity and a connection to the environment. Guests will find curated food and beverage offerings, premium amenities, enhanced connectivity, and a private atmosphere for working and relaxing.

Meetings, Events and Amenities
Sheraton Lanzhou Anning offers 1,900 square meters of banquet and meeting space. The 1,200-square-meter pillarless Grand Ballroom is 8 meters in height, which can accommodate up to 1,000 guests and is equipped with a 108-square-meter embedded HD LED screen. The hotel also offers five versatile meeting rooms ranging from 30 to 60 square meters. Sheraton Fitness that is completed with advanced aerobic exercise equipment, as well as an indoor heated Swimming Pool.

“We are very proud of this milestone opening and feel that Sheraton Lanzhou Anning is perfectly primed to represent Sheraton Hotels’ existing legacy and bright future as the 100th property in Greater China.” said Peng Sun, General Manager, Sheraton Lanzhou Anning. “ The hotel will provide an ideal gathering place for guests from around the world in Lanzhou with the features and experiences of Sheraton's transformation, diverse dining options, and signature services.”

Ingredient Ideology | Monsoon Special: Soups To Sojourn By: Dr. Kaviraj Khialani- Celebrity Master Chef.

The concept of soups is truly an age old one and not many are really always in favor of having a bowl full of goodness and rather binge into junk and fast foods as a preferred choice. There is a need for creating a balance in our meals these days especially during pandemic times when we need to keep our immunity levels on a high besides being a little choosy since it is also monsoon time and we need to be careful on what is coming into our kitchen and getting cooked and finally being dished out on our plates.

The idea of a good soup is simply discussed as being wholesome, nutri-rich and full of flavor, colors and should be appealing to the eyes, palate and the senses on the whole. Soups are one of the simplest things to make in a kitchen without much fuss and irritation, it just calls for a little wise decision making, picking the right combinations and cooking it just right and pouring the delicacy piping hot into our soup bowls and relishing goodness especially with the downpour and monsoon season all across.

While we hear of clear soups, cream soups, puree soups, broths, hot and cold soups, ethnic and international favorites from many countries like minestrone soup from Italy, french onion soup from France, mulligatawny popular from south India and sri-lanka, seafood chowder soup from America, the chilled refreshing soup called gazpacho from Spain and Manchow, hot-n-sour, shark fin soup from china to name a few!

“SOUPS to me are an interesting concept of creating formulae of wonders in the pot while cooking and simmering them to perfection to bring out an enticing mélange of flavor mixes into the soup bowls and excite the diners and foodies to surprises & treats”- Chef Kaviraj.

Here are a few simple- easy and healthy soup recipes for our readers:

Recipe-1] ASIAN CHICKEN NOODLE SOUP

Ingredients

Oil-2 tsp

Garlic- 1 tsp chopped

Ginger-1 tsp shredded

Green chilies- 1 tsp chopped

Spring onion- 2-3 sliced

Carrots- ¼ no shredded

Celery-1 stalk, chopped

French beans-3-4 sliced

Capsicums-1/2 no shredded

Boiled noodles- 1 cup

Boiled shredded chicken- 1 cup- optional

Salt and pepper to taste

Chili flakes-1/2 tsp

Soy sauce- 2 tsp

Schezuan sauce-2 tsp

Water/chicken stock- 2-3 cups

Corn flour-2 tbsp. solution to thicken

Spring onion greens-2 tbsp. for garnish.

Method:

1. Heat oil in a pan, add in the garlic, ginger, chilies and onions and saute for a few seconds.

2. Add in the assorted veggies and saute for 30 seconds, add in the water or stock, salt, pepper, chili flakes, sauces bring to a boil, simmer for 3-4 mins.

3. Add in the corn flour solution and mix well slightly thicken the gravy in the pan add in the boiled noodles and chicken pieces if desired or else serve with vegetables. Cook all of it together for 2-3 mins and serve hot garnished with spring onion greens.

Recipe-2] HERBED ONION POTATO SOUP

Ingredients

Oil-1 tsp

Butter-1/2 tsp

Garlic-2-3 cloves- sliced

Onion-1 med sized, sliced

Potatoes-1-2 medium sized, peeled and chopped

salt and pepper to taste

mixed herbs-1/2 tsp

chili flakes-1/2 tsp

water/veg stock- 3-4 cups

almond/ cashew paste-2 tsp

white sesame seeds/ flax seeds/ sunflower seeds- 2 tsp

parsley-2 tsp chopped

cream-2 tsp

method:

1.Prepare all the ingredients for the soup and keep ready.

2. Heat oil and little butter in a saucepan add in the garlic, onions, potatoes and saute them for 1 min.

3. Add in the salt, pepper, herbs, chili flakes and mix well, add water or stock bring to a boil and simmer the soup for 25-30 mins.

4. Cool it down a little and puree the soup, strain it and bring it back to a boil add little water or stock if needed, add in the cashew/almond paste, cream and check for seasonings.

5. Serve the soup hot garnished with fresh herbs/parsley/coriander/ lightly toasted seeds of your choice.

Recipe-3] NUTTY PUMPKIN COCONUT SOUP

Ingredients

Oil- 1 tsp

Butter-1/2 tsp

Bayleaf-1 no

Peppercorns-3-4 no

Ginger-1 tsp chopped

Green chilies- 1 tsp chopped

Curry leaves- 4-5 no

Turmeric powder-1/4 tsp

Onion-1/2 no chopped

Water/veg stock- 3-4 cups.

Yellow pumpkin- 150 gms peeled, chopped

Potatoes-1-2 small, peeled and chopped

Coconut milk-1/2 cup thick

Almonds/cashews/walnuts- 2 tsp chopped.

Sunflower seeds/chia seeds- 1 tsp

Coriander/parsley-2 tsp chopped.

Method:

1. Prepare all the ingredients for the soup and keep ready.

2. Heat oil and butter in a pan add in the Bayleaf, peppercorns, curry leaves, ginger, chilies, onions and saute for a minute.

3. Add in the pumpkin and potato cubes and saute, add in the salt, turmeric powder, pepper, herbs, chili flakes as per taste and mix.

4. Add water/stock and bring to a boil, simmer for 20 mins.

5. Cool, remove the Bayleaf, puree and strain the soup and bring it back to a boil, add in the nuts, seeds and adjust the texture, add coconut milk, mix and simmer for 3-4 mins.

6. Serve hot garnished with fresh coriander/parsley/coconut cream.

Recipe-4] SEAFOOD – COCONUT VEGGIE SOUP

Ingredients

Oil-1 tsp

Butter-1/2 tsp

Garlic- ½ tsp chopped

Ginger- 1 tsp chopped

Green chilies- 2 slit

Onion-1/2 no chopped

Broccoli-1/2 cup florets

Carrots-1/2 cup sliced

Zucchini-1/4 cup cubes

Boneless fish cubes-1 cup

Cleaned prawns-1/2 cup

Salt and pepper to taste

White wine-2 tsp 

Water/stock- 3-4 cups

Coconut milk-1 cup thick

Thai red curry paste- 2 tsp

Lemon grass-3-4 pieces

Fresh basil-3-4 no.

Corn flour solution-2 tbsp.

Lime juice-1 tsp add and serve

Roasted crushed peanuts-2 tsp.

Method:

1. Prepare all the ingredients for the yummy soup recipe.

2. Heat oil and butter in a pan add in the ginger, garlic, onions, chilies and saute, add in the lemon grass, basil, Thai curry paste and little water or stock and cook for 1-2 mins.

3. Add in the assorted veggies, salt and pepper to taste and allow to simmer and cook for 8-10 mins until just done. Now add in the wine, prawns and fish and carefully mix them in allow to cook for 3-4 mins on a medium flame.

4. Now add in the coconut milk and little corn flour water solution to thicken the soup slightly, simmer for 2-3 mins and serve hot garnished with fresh basil, roasted crushed peanuts, a splash of lime juice, coriander.

Recipe-5] VEGGIE WONDER SOUP

ingredients

oil-1 tsp

butter-1/2 tsp

Bayleaf- 1 no

Peppercorns-2-3 no

Garlic- 1 tsp chopped

Ginger-1 tsp chopped

Red chilies-1-2 slit

Onions-1/2 no chopped

Potatoes-1 med sized, peeled and cubed

Green peas-1/4 cup boiled

Babycorn-2-3 sliced

Mushrooms-2-3 sliced

Carrot-1/2 no sliced

Salt and pepper to taste

Water/veg stock-2-3 cups

Turmeric powder-1/2 tsp

Coriander powder-1/2 tsp

Cashew/almond paste-2 tsp

Milk-1/2 cup

Cream-1 tbsp.

Coriander/parsley-2 tsp chopped.

Method:

1. Prepare all the ingredients for the soup and keep ready.

2. Heat oil and butter in a pan add in the Bayleaf, peppercorns, garlic, ginger, red chilies and onions and saute for a few seconds.

3. Add in the assorted veggies of your choice, add seasonings, herbs, and flavor the soup as desired with powdered spices.

4. Add in water/stock bring to a boil, simmer for 15-20 mins and add in the milk, cream, cashew/almond paste and slightly thicken up the soup and simmer for 3-4 mins.

5. Check the soup for texture, salt and balance and adjust it accordingly. Add some parsley/coriander/seeds/nuts/micro-greens etc and serve the soup hot.

Sterling Holiday Resorts Announces ELDP Program in partnership with Indian School of Hospitality

July 2024, Sterling Holiday Resorts, India's leading leisure hospitality brand announces its Emerging Leaders’ Development Program, powered by knowledge partners Indian School of Hospitality (ISH). 

Sterling Holidays, a pioneer in holiday segment across India, signed an MOU with the Indian School of Hospitality (ISH) – a premier institute for hospitality education in India. The strategic aim of this partnership is to elevate the skills and talents of the professionals at Sterling, by offering ISH’s globally recognized curriculums, innovative learning methods, and expert mentoring from industry leaders. Overall, the initiative is to help foster young talent and prepare future leaders to support Sterling’s growth plans in the country.

Sterling’s Emerging Leaders Development Program (ELDP), a 12-month initiative, will now feature a 4-month campus immersion program powered by ISH. This program will focus on key areas such as Customer-Focused Marketing Strategies, Personal and Organisational Leadership, Financial Business Acumen, Hotel Revenue Management and Distribution Strategy, Hotel Asset Management, Digital Age Marketing Strategies, and Leadership in the World of AI.

''The Emerging Leaders Development Program is a testament to ISH's commitment to empower the future leaders of the hospitality industry and drive positive change and excellence in the segment. The initiative will deliver comprehensive training and promote critical thinking, leadership skills and innovation to ensure that the participants excel in their roles as General Managers,'' said Mr Dilip Puri, Founder & Executive Chairman, Indian School of Hospitality.

“At Sterling we are dedicated to the culture of nurturing and growing internal talents. My own journey here is a testament to this, starting from Head of Revenue and Sales to Business Development and now as a CEO & MD.  With the benefits of a sought-after curriculum offered by the industry stalwarts at ISH, we aim to reinforce this philosophy with an expert touch” said Mr. Vikram Lalvani, CEO & MD, Sterling Holiday Resorts Limited.

ISH is a part of Sommet Education’s global network of 18 campuses across 8 countries, which includes the preeminent Les Roches, École Ducasse, and Glion brands. The institutions' students benefit from global articulation pathways, strong industry associations, and the strong alumni networks of Sommet.