Exclusive Interview | Deepak Shanbhag, Chief Executive Officer at PSIPL (Property Solutions, Private Limited India)

“LEAP is our way of turning facility management into a value creator—not just a service. We partner with clients to co-create experiences that enhance property value, boost engagement, and unlock new revenue. From transforming idle spaces into vibrant amenities to energizing workplaces with curated events, LEAP brings FM to the forefront of business impact.” — Deepak Shanbhag, CEO, PSIPL

What inspired the creation of LEAP, and how does it align with PSIPL’s vision of transforming facility management in India?
With facility management evolving to center around people and their experiences in the last few years, one thing was clear to us — our responsibilities cannot be confined to operational upkeep alone. At PSIPL, our vision has always been to be the first choice in delivering excellence in integrated solutions & experiences. LEAP is our program born out of this vision; it’s our way of empowering people to reflect this commitment by going beyond services and creating experiential results for our clients. The services that we provide help clients enhance property value, improve employee well-being, and even unlock revenue opportunities. It is our way of transforming FM from a cost centre to a value creator, in line with our goal to propel industry standards in India.

How do you see LEAP reshaping the traditional client–service provider relationship in the facility management sector?
Traditionally, facility management has been transactional; providers execute, while clients evaluate. LEAP changes this dynamic. We step in as partners rather than vendors, co-creating outcomes with clients. We don’t measure success just by service uptime anymore; instead, we focus on business impact. That includes everything from tenant satisfaction to footfall rates and ESG scores. LEAP ensures growth in all these areas, solidifying our relationship as a collaboration-driven one, rather than just being compliance-driven.

Facility management is often seen as a “backstage” function—how does LEAP bring it to the forefront of business value creation?
With LEAP, FM no longer stays invisible. It ensures that the impact we make is not limited to cleaning, maintenance, or safety. We’re now directly contributing to metrics like workplace engagement and leading to better employee retention. Our sustainability initiatives are designed to lower operating costs and boost a client’s ESG profile. These are direct business outcomes. By curating such interventions, we position FM as a frontline contributor to organisational goals, making it impossible to ignore the strategic value that FM delivers.

What measurable impact has LEAP created for your clients so far, and could you share a success story that stands out?
LEAP has already demonstrated tangible impact in a short span of time. In residential spaces, we have helped clients generate revenue by curating promotions and large-scale carnivals that attract both tenants and visitors. At workplaces, we’ve improved the engagement and overall vibe by organising fun initiatives such as flea markets and food carnivals — activities that not only energise the environment but also boost employee morale and belonging. LEAP also plays a critical role in optimizing space utilisation, helping clients make better use of underleveraged areas to create value-adding experiences. One standout example of this is our partnership with a client to conceptualise and build a sports facility within their premises. In this project, we transformed an idle space into a vibrant amenity that tenants now actively use and even monetise, while simultaneously elevating the property profile. It is a clear example of how LEAP goes beyond traditional FM to deliver business value, community engagement, and long-term asset upliftment.

With the rising demand for skilled manpower, how does LEAP address training, upskilling, and preventing reverse migration in the workforce?
Workforce capability is the backbone of FM. Through LEAP, we not only train staff in technical and soft skills but also expose them to client-facing initiatives that boost pride and ownership. By creating career pathways, we reduce attrition and help prevent reverse migration. The focus is on building a future-ready FM workforce that sees itself as an integral part of the value chain, not just as service executors.

If we requested you to conduct a training session with the Hospemag Trainers Guild, what key topics would you choose to share with industry professionals?
I would focus on three themes:

1. From services to experiences: A deep dive into how FM can evolve into a value-creation partner.

2. Embedding ESG into FM operations: The key to making sustainability efforts in FM practical and impactful.

3. Digital transformation in FM: A hands-on understanding of tech and digital to teach real world efficiency gains, using tools and case studies.

These topics would not only empower professionals in this industry to manage facilities, but also strategically shape them with the skills for the future.

Looking ahead, how do you envision LEAP influencing the future of integrated facility management in India over the next 5 to 10 years?
Over the next decade, LEAP will drive the industry toward experience-led and sustainability-focused FM models. We believe FM in India will no longer be viewed as a cost line but as a strategic lever for competitiveness and stakeholder satisfaction. LEAP is designed to be at the forefront of this shift, setting benchmarks for how integrated facility management is perceived and delivered in the country.

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Exclusive Interview | Chef Hardeep Singh, Chef De Cuisine, Sheraton Grand Bengaluru Whitefield Hotel and Convention Center

Chef Hardeep Singh

To thrive in modern Indian cuisine, a chef must blend tradition with innovation, reinvent boldly, and master every detail with precision and craft.

How did it all start? Share your culinary journey with us.

From a young age, I was fascinated by the magic of turning simple ingredients into extraordinary dishes. Helping my mother in the kitchen, I not only learned recipes but also absorbed the rich stories of tradition and culinary curiosity that fueled her cooking. Those early experiences sparked a lifelong passion. As I moved from our home kitchen to culinary school and into professional kitchens, I dove deep into technique, flavor theory, and artistic expression. Working alongside inspiring chefs in fast-paced restaurants, I honed the discipline of the craft while nurturing a spirit of creativity.

Today, my cuisine offers a contemporary take on Indian food—merging regional roots with global methods and elegant plating. Each dish I create is more than a meal; it’s a conversation between cultures, a celebration of identity, and an invitation to connect through flavor and feeling.

What are your earliest memories of the kitchens you worked in?

My most formative culinary memories come from the high-energy, fast-paced environment of my training days, where the sizzle of pans, the sharp directives, and the relentless rhythm of the kitchen became second nature. One moment I’ll never forget was assisting a senior chef with mise en place. What seemed like routine chopping quickly revealed itself as a deeper lesson in discipline, collaboration, and a profound respect for every ingredient. The first time I plated a composed dish—a simple salad—marked a pivotal shift. The meticulous feedback, the focus on presentation, and the understanding that each plate conveys a story ignited my pursuit of precision and creativity. Those early experiences continue to shape the way I guide young chefs and constantly push the boundaries of what’s possible in the kitchen.

                  
A dish your patrons/guests love

One dish that never fails to captivate guests is my Namak Mandi Lamb Chops paired with Black Mutton Curry. Together, they serve as a flavorful bridge—from the rich culinary heritage of undivided Punjab and Peshawar’s love for barbecue to the coastal influences of Maharashtra and the nostalgic flavors of old Bangalore. The lamb chops are a celebration of simplicity—juicy meat wrapped in crisp, rendered fat, marinated just enough to let the natural flavor of the lamb shine. The dish carries with it the essence of Peshawar’s smoky street grills and their deep-rooted barbecue culture. In contrast, the Black Mutton Curry is bold and layered, with Kothmiri spice delivering an umami-rich depth that reflects a fusion of regional


traditions. Both dishes are grounded in familiarity yet finished with a progressive Indian touch. Seeing guests experience the unexpected harmony of these flavors, rooted in history but presented with a modern edge, is incredibly fulfilling.

A dish that you love but do not have on your menu.

A dish that holds a special place in my heart, though it hasn’t made it to my menu yet, is my family’s Atta Chicken. Prepared using time-honored layering techniques and slow-cooked in a dough-sealed vessel, it’s more than a recipe—it’s a culinary heirloom. Each bite tells a story, rich with tradition: tender, marinated chicken infused with saffron, caramelized onions, and deeply aromatic spices. One day, I hope to reimagine it with a modern twist—perhaps through deconstruction or refined plating—to share its legacy with a wider, global audience. 

What, according to you, does it take to become a successful chef?

To succeed in the evolving world of modern Indian cuisine, a chef needs to thoughtfully and creatively combine the old and the contemporary; they must be curious enough to reinvent traditions. To ensure that every detail, from ingredients to presentation, is carried out with care, precision, and attention to craft is crucial. Chefs who possess these qualities can endure the rigors of a tough profession. They can adjust to new methods and trends since lifelong learning keeps their knowledge and abilities current. Innovation under pressure characterizes their capacity to flourish and produce in high-stakes, fast-paced settings, while a collaborative mentality allows them to develop via shared experiences and varied viewpoints.

Mastering the technique is only part of it. The real art is in storytelling, conveying emotion, memory, and identity through food.

What advice would you give to a young culinary student?
To young culinary students diving into Indian cuisine with a modern outlook: begin by mastering your fundamentals—knife skills, tempering, doughs, and the art of masalas. Train your palate by exploring regional variations of the same dish, and stay humble by learning from every mistake. Let curiosity guide you into the world of fermentation, ancient grains, and global techniques. Seek out diverse mentors to broaden your perspective, develop patience, and cultivate a personal style. Above all, build a voice that honours tradition while boldly pushing the boundaries of innovation.

Also, embrace feedback, keep an organized mise, and build connections in the industry. Your story is your strength.

What instruments/ equipment/devices you cannot imagine working without?

When crafting progressive Indian dishes, my top five tools are indispensable. A tadka pan is crucial for layering flavor through tempering, often elevated with bold additions like citrus zest or smoked spices. A high-speed grinder or the traditional sil batta helps create dynamic spice blends and pastes with global influences. For precision, a sous-vide circulator is ideal, allowing Indian marinades to infuse proteins deeply. The dosa tawa remains unmatched, not just for dosas but also for achieving perfect textures in crisp lentil tuiles. And for slow-cooked depth, a clay pot or Dutch oven brings out the richness in dishes like biryani or dal, while embracing a modern touch.

These tools allow me to honor tradition while pushing the envelope.

Your favorite ingredient is… 

If I had to choose a single spice that defines my culinary personality, it would be cardamom. Its versatility—from the delicate green pods in desserts to the smoky boldness of black cardamom in savory dishes—makes it a cornerstone of both heritage and innovation.

I’ve used it in everything from modern cocktails and foams to infused oils and marinades. It’s a spice that speaks to complexity and nuance—the very essence of progressive Indian cooking.

What books should every chef read?

For anyone passionate about Indian cuisine and its modern evolution, these five books offer invaluable insight and inspiration. “Barkat” by Chef Vikas Khanna beautifully captures the essence of regional flavors and the soul of community kitchens. Madhur Jaffrey’s “The Essentials of Indian Cooking” is essential reading for mastering techniques and understanding spice profiles. Pushpesh Pant’s “India: The Cookbook” provides a comprehensive panorama of India’s diverse culinary heritage, while Mallika Basu’s “Masala: Recipes from India’s Streets, Markets & Railways” delivers vibrant, street-inspired recipes perfect for contemporary reinterpretations. For a deeper dive into a nuanced tradition, Pushpesh Pant’s “Dum: The Bold Flavors of India’s Brahmins” uncovers bold flavors and lesser-known culinary wisdom.

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