At dhi Hospitality, we help hotels translate data into practical, forward-thinking strategies, combining analytics with real-world expertise to drive sustainable growth and stronger market positioning.
Read MoreBy combining nature, innovation, and sustainability, your venture can offer luxurious stays that highlight the best of India while contributing to local economies and protecting the environment.
Read MoreConsumers demand personalized dining experiences, customization based on taste preferences, dietary habits, and convenience. Chefs must continuously adapt, fine-tune their skills, and create handcrafted, memorable gourmet flavors. The ability to balance innovation with consistency is key.
Read MoreIn the early days, I was just passionate—I wasn’t yet experienced. I trusted the wrong advisors, hired the wrong teams, spent money where I shouldn’t have, and ignored my gut. The result? A heavy financial hit and a lot of emotional turmoil. But those were also the most powerful years of learning.
Read MoreSuccess isn’t just about talent; it’s about having the right people in your corner.
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Hospitality today is undergoing a significant transformation from product-centric to emotionally resonant experiences. Guests no longer seek mere accommodation; they desire belonging, identity, and emotional connection.Striking the right balance between tradition and innovation is key. Tradition offers familiarity, cultural richness, and authenticity, while innovation introduces creativity, modern techniques, and excitement. Curate experiences that honor the cultural and culinary heritage of each destination.
Read MoreSay cheers to NATURAL & NO to CHEMICALS!
Read MoreTell your story. Photography isn’t just about rooms and lobbies—it’s about mood, atmosphere, and the experience you want guests to imagine.A successful marketing campaign not only drives bookings but also enhances brand perception, fosters guest loyalty, and ensures sustained visibility in a highly competitive industry.
Read MoreThe biggest challenge all the hospitality brands face today is how to stand out and be unique in this crowded market and also ensuring that digital marketing actually brings in conversions for them.
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Uttamsingh Shaktawat
In Hospitality right attitude and dedication matter most
Tell us about your journey. How did it all start?
My journey in hospitality began over a decade ago with a strong passion for excellence and guest satisfaction. After completing my B.Sc. in Hospitality Studies, I started as a Housekeeping Associate at The Oberoi Udaivilas, where I learned the fundamentals of luxury service, attention to detail, and operational excellence. Over the years, I worked with prestigious brands such as The Leela, Royal Caribbean International, and multiple OBLU resorts in the Maldives. Each role strengthened my leadership, pre-opening expertise, and ability to manage large, multicultural teams. Today, as an Executive Housekeeper at OBLU Nature Helengeli by SENTIDO, I continue to drive operational excellence, sustainability initiatives, and guest satisfaction.
What do you think it takes to succeed in this industry?
Success in the hospitality industry requires a combination of passion, adaptability, and leadership. A strong focus on guest satisfaction, operational efficiency, and cost control is essential. Additionally, the ability to work in a fast-paced, multicultural environment and maintain high service standards makes a significant difference. Continuous learning, innovation, and resilience in handling challenges help professionals stay ahead in this dynamic industry.
What are the attributes you look for while selecting or hiring? If someone wants to work with you, what should they do?
When hiring, I look for individuals who embody professionalism, attention to detail, and a guest-first approach. Key attributes include:
Passion for hospitality – A genuine interest in creating memorable experiences.
Adaptability & teamwork – The ability to work efficiently with diverse teams.
Discipline & commitment – A strong work ethic and accountability.
Learning mindset – A drive for continuous improvement and skill enhancement.
If someone wants to work with me, they should demonstrate enthusiasm, a willingness to learn, and a proactive approach to problem-solving. Prior experience in luxury hospitality is a plus, but the right attitude and dedication matter most.
What, according to you, can trainees do while they are training at hotels to make it a win-win for them and the hotel/unit?
Trainees should maximize their learning by:
Being proactive – Ask questions, seek feedback, and take initiative in daily tasks.
Observing and learning – Pay close attention to standard operating procedures, service protocols, and guest interactions.
Developing technical skills – Focus on mastering housekeeping, inventory management, and guest relations.
Understanding cost control – Learn the importance of budget management, inventory usage, and sustainable operations.
Building professional relationships – Networking with industry professionals helps open future career opportunities.
By doing this, trainees gain valuable industry insights while contributing meaningfully to the hotel's success.
What are some trends you see impacting the hospitality industry?
Some key trends shaping the industry include:
Sustainability & Eco-conscious Operations – Guests prefer eco-friendly hotels with waste reduction initiatives and energy-efficient practices.
Technology Integration – AI-driven housekeeping, automated check-ins, and smart room controls enhance guest convenience.
Personalized Guest Experiences – Data-driven insights help tailor services based on guest preferences.
Health & Hygiene Standards – Post-pandemic, enhanced cleaning protocols and wellness-focused hospitality remain a priority.
Multi-skilled Workforce – Cross-training employees in multiple roles improves efficiency and cost-effectiveness.
Two things would you like to change in the industry.
Enhanced Employee Well-being & Work-Life Balance – Hospitality professionals work long hours, and there is a need for better schedules, mental health support, and career growth opportunities.
Greater Investment in Training & Development – Continuous learning programs, leadership training, and skill enhancement initiatives can improve service standards and employee retention.
What can we expect in the coming year?
In the coming year, the industry will continue evolving with a stronger focus on sustainability, digital transformation, and personalized hospitality experiences. For OBLU Nature Helengeli, we aim to enhance our eco-friendly initiatives, introduce innovative guest engagement programs, and further optimize operational efficiency. With evolving guest expectations, we will continue prioritizing exceptional service, cost control, and a people-first approach to hospitality.
At dhi Hospitality, we help hotels translate data into practical, forward-thinking strategies, combining analytics with real-world expertise to drive sustainable growth and stronger market positioning.
By combining nature, innovation, and sustainability, your venture can offer luxurious stays that highlight the best of India while contributing to local economies and protecting the environment.
Consumers demand personalized dining experiences, customization based on taste preferences, dietary habits, and convenience. Chefs must continuously adapt, fine-tune their skills, and create handcrafted, memorable gourmet flavors. The ability to balance innovation with consistency is key.
It’s always challenging for IHM to prepare the students as per the expectation of industry. In my opinion, IHM should focus on right attitude for the service, discipline, positive personality development, and improved communication. The knowledge of the relevant subjects, mastering of skills and balanced managerial input to take right decisions at right time.True success is when guests leave with memorable experiences, employees feel valued and I continuously push my own boundaries to innovate and grow.We’re on a mission to make guest experience a tangible focus area for hotels to drive more business & revenue.We envision a bright future where guests receive seamless, personalised services inside the hotel and outside, making their travel journeys more engaging & fulfilled.By thoughtfully integrating traditional methods with modern digital tools, hospitality organizations can create a dynamic and effective training program.At Mövenpick Resort Al Marjan Island, we strive to create a seamless fusion of luxury and culture, offering guests an immersive experience that celebrates the rich traditions of Ras Al Khaimah.With Guestara, we’re tackling a fundamental yet neglected issue in hospitality—using AI to make guest interactions seamless and truly personalized."Travelers are increasingly seeking experiences that rejuvenate and inspire. Wellness is merging with tourism, and cultural authenticity has a profound healing effect" Read the full interview >
Read MoreThe hospitality industry is expected to face significant financial shifts in the coming years due to evolving consumer preferences, technological advancements, environmental concerns, and economic factors.everything hospitality
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