Exclusive Interview | Ms Kadambari Sabharwal Talwar, General Manager, Courtyard by Marriott Bengaluru Hebbal
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I believe that individuals with a forward-thinking attitude and a genuine hunger to learn and grow are the driving force behind innovation and progress. Their positive outlook and unwavering curiosity empower them to overcome challenges and seize opportunities in our ever-evolving industry.
Ms Kadambari Sabharwal Talwar, General Manager, Courtyard by Marriott Bengaluru Hebbal
Tell us about your journey. How did it all start?
Having completed an extraordinary 21-year journey with Marriott on June 15th, I am thrilled to share the remarkable story of my career. Like many of us, I have encountered numerous highs and lows along the way, each of which has shaped me into a stronger and more resilient professional. It all began when I made a courageous decision to step away from a Management Trainee program with a renowned Indian Hospitality Chain and embrace the Marriott Executive Development Program (EDP). Back in 2001, Marriott had a limited presence in India, making my leap into the unknown a truly audacious move. I started my Marriott journey as an F&B EDP, but within the first week, I transitioned to Sales and Marketing, guided by exceptional mentors who believed in my potential to learn and grow. I was entrusted with spearheading groundbreaking initiatives and became an integral part of a committee dedicated to revolutionizing the sales structure with an unwavering focus on customer satisfaction. As the years went by, I seized every opportunity to explore different facets of the discipline, immersing myself in property sales, cluster sales, regional sales, market sales, former NSO setup, and taking on both reactive and proactive roles. I even had the privilege of assuming leadership positions that further honed my skills. Eventually, I made a pivotal decision to venture into operations, driven by a desire to expand my knowledge and become a well-rounded hospitality professional. Today, I stand tall as a Hotel Business leader, filled with immense pride for the journey I have undertaken. Marriott has been my constant companion, providing me with unparalleled opportunities for personal and professional growth at every step. In addition, I am actively involved in the Marriott Women Ambassador Network for South Asia and hold the esteemed position of Vice President for WICCI, Karnataka state chapter. Through my story, I aim to ignite a fire within you, urging you to pursue your passions with unwavering determination. Dare to dream and seize the opportunities that come your way, for it is in these moments that true growth and fulfillment reside. Remember, each person's path is unique, so carve your own trail, embrace calculated risks, and maintain an unyielding focus on your goals. I wholeheartedly encourage you to consider adding Marriott to your own extraordinary journey, where endless possibilities await.
What do you think it takes to succeed in this industry?
Our industry is a vibrant and ever-evolving one, requiring individuals to possess a unique set of qualities to thrive. While grit and determination are essential for navigating through challenging times, it is the unwavering passion, unwavering commitment, and relentless customer focus that truly make a difference and keep the journey exciting and fulfilling. In this industry, success is not merely measured by financial achievements, but by the ability to create memorable experiences for guests, build lasting relationships, and constantly adapt to the changing needs and preferences of our customers. It takes a deep understanding of the industry, a willingness to embrace innovation, and a genuine desire to exceed expectations. Moreover, the ability to collaborate effectively, lead with empathy, and inspire others is crucial in fostering a positive and thriving work environment. Ultimately, success in this industry is a culmination of passion, dedication, adaptability, and an unwavering commitment to delivering exceptional experiences to our valued guests.
What are the attributes you look for while selecting or hiring? If someone wants to work with you, what should they do?
As a leader, I seek out candidates who possess the qualities that align with our organization's success. Above all, I prioritize two essential attributes: a transformative mindset and an insatiable thirst for knowledge. I believe that individuals with a forward-thinking attitude and a genuine hunger to learn and grow are the driving force behind innovation and progress. Their positive outlook and unwavering curiosity empower them to overcome challenges and seize opportunities in our ever-evolving industry. Additionally, I value candidates who demonstrate exceptional interpersonal skills, fostering collaboration and creating a harmonious work environment. Their commitment to excellence ensures that our organization consistently delivers exceptional results. By selecting candidates who embody these attributes, we cultivate a team of inspired individuals who not only thrive personally but also contribute to the collective success of our organization.
To work with me, I seek individuals who are energetic, passionate, and savvy. If you possess a proactive mindset and a hunger for learning, I encourage you to showcase your enthusiasm and dedication. Collaboration and innovative thinking are highly valued.
What advice would you give to a young, aspiring hotelier for their internship?
As a young, Aspiring hotelier embarking on your internship, I offer you this advice: Embrace the mindset that the glass is always half empty and it’s up to you to see the positive angle and aim to make it happen. In the hospitality industry, challenges are inevitable, but it is your perspective that will shape your experience. This industry is not for the faint-hearted, but it is also unparalleled in its ability to shape and mold you into a well-rounded individual capable of navigating various aspects of life. It provides you with the inspiration to become a better version of yourself and break through any limitations or barriers that may exist. Embrace every opportunity to learn, grow, and exceed expectations. Embrace the diversity of experiences and interactions that come your way. Embrace the chance to make a positive impact on the lives of others.
By adopting a positive mindset and embracing the transformative power of hospitality, you will not only excel in your internship but also lay the foundation for a successful and fulfilling career in this dynamic industry.
What is the single factor that got you your promotion?
Resilience
What are some of the trends you see impacting the hospitality industry?
The hospitality industry is going to be driven by experience creation and personalization largely. The trend of bleisure along with a sustainable mindset will continue to grow too. We also see a growth in the travel of senior citizens as a segment.
What tech would you like to see in operations? What operational problems need tech solutions?
I wish there was an app that was a one-stop solution for sustainability but for now, we need to use available online data to grow awareness and have a wider reach around this topic.
What is the one tech/app/software feature you would like to see?
This could be for guests, operations, etc.I particularly think that this is a tough one as we offer a variety of options to our guests and associates. However, it would be great to build a platform that brings hoteliers together as an industry where we find a common voice.
Two things you would like to change in the industry.
In the current times, I would like to see a lot more candidates embrace industry roles as a career option. I would want people to stop talking only of the long hours and hard work put in by a hotelier and instead talk of the institution it is along with opportunities and growth that they see within the industry.
What is your favorite question for a candidate interview and why? Tell me 2 things that set you apart from everyone else who has applied for the role.
I feel it’s a great question because it talks about the candidate’s ability to know their strengths and be able to present them with confidence. The passion and sense of pride shine out if they are aware of their strengths and development needs.
