Exclusive Interview | Shuvendu Banerjee, General Manager, Crowne Plaza New Delhi Okhla

Exclusive Interview | Shuvendu Banerjee, General Manager, Crowne Plaza New Delhi Okhla

I believe the hospitality workforce has worked as front line workers during such unprecedented times. It is extremely important that they receive due recognition and appreciation. The hospitality professionals work extremely hard throughout the year including the festivals and holiday seasons to curate memorable experiences for the guests. Now, it is the time where the fraternity and consumers must support the sector.

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Exclusive Interview | Sanjay Dogra, Executive Housekeeper, Radisson Blu Hotel, Haridwar

Exclusive Interview |  Sanjay Dogra, Executive Housekeeper, Radisson Blu Hotel, Haridwar

Editor: Two things you would like to change in the industry.

Industry needs to start looking at the sustainable operating procedures in a bigger way than what it is right now for customers and employees.

Multiskilling: I want to change the mind-set in terms of functionality of operational departments by introducing the service design concept of multi-skilling rather than specialisation in certain areas.

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