Novotel Hyderabad Convention Centre elevates Shyama Maity to Director of Rooms

Shyama Maity takes charge of the Rooms Division, overseeing guest experience, service delivery, revenue and operations across the 287-room property.

Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre (HICC) has announced the elevation of Shyama Maity to Director of Rooms, recognising her contribution to the property since joining the hotel in 2024 and her strong track record in driving guest experience, operational excellence and Rooms Division performance.

Shyama brings close to 20 years of international hospitality experience spanning Rooms Division operations, Front Office, Housekeeping, Guest Relations, Concierge and Reservations. During her tenure at Novotel Hyderabad Convention Centre & HICC, she progressed from Rooms Division Manager to Director of Rooms, taking on increasing responsibility for one of the hotel’s most critical operational functions.

New responsibilities

In her new role, Shyama will lead the hotel’s Rooms Division, overseeing Front Office, Housekeeping, Guest Relations, Concierge and Reservations across the property’s 287 rooms. Her mandate will encompass guest experience, service delivery, Rooms revenue, occupancy, ADR and RevPAR, alongside quality, brand and sustainability standards. She will also continue to play a key role in people development, operational planning and delivering seamless experiences for large-scale MICE movements, corporate groups and high-profile stays.

Role across MICE, weddings and leisure

Novotel Hyderabad Convention Centre is also a destination for weddings and social celebrations. Its event offering brings together accommodation, dining, banqueting and recreation, making the Rooms Division an important part of the overall event experience, from welcoming wedding guests and families to managing group arrivals and ensuring seamless stays for MICE delegates.

With the property balancing high-volume conventions and corporate movements with weddings, social celebrations and leisure stays, the Rooms Division plays a pivotal role in connecting every part of the guest journey. From pre-arrival planning and room readiness to personalised service, guest recovery and departure, the team ensures that the experience remains consistent across every segment.

Leadership perspective

Commenting on the elevation, Rubin Cherian, General Manager, Novotel Hyderabad Convention Centre & HICC, said,“Shyama’s elevation is a reflection of the leadership, commitment and operational depth she has demonstrated during her time with us. Since joining Novotel Hyderabad Convention Centre & HICC, she has made a meaningful impact across the Rooms Division, with a clear focus on guest experience, people development and business performance. Our property operates across a unique mix of MICE, corporate, weddings and leisure, and the Rooms Division sits at the centre of each of these experiences. Shyama understands this complexity exceptionally well, and I am confident that in her new role she will continue to strengthen our Rooms operations while creating memorable experiences for every guest who walks through our doors.”

Speaking on her elevation, Shyama Maity, Director of Rooms, Novotel Hyderabad Convention Centre & HICC, said,“I am honoured to take on the role of Director of Rooms at Novotel Hyderabad Convention Centre & HICC. Having been part of this property since 2024, this elevation is especially meaningful to me. What makes this hotel unique is the diversity of experiences we deliver; from large-scale conventions and corporate events at HICC to weddings, social celebrations and leisure stays. Every guest has a different reason for being here, but the expectation for warm, seamless and consistent hospitality remains the same. I look forward to working closely with our teams to further strengthen our Rooms Division, develop our people and ensure that every stay reflects the service excellence that Novotel Hyderabad Convention Centre & HICC stands for.”

Career experience

Shyama’s career includes senior Rooms and Front Office leadership roles across India and New Zealand. Prior to returning to India, she served as Rooms Division Manager at Rydges Latimer Christchurch and held Front Office leadership positions at The George Christchurch. Earlier in her career, she worked with Hyatt Ahmedabad, Grand Hyatt Goa and Hyatt Regency Kolkata, including as part of the pre-opening team at Grand Hyatt Goa

Novotel Ahmedabad appoints Vijit Sarna as Room Division Manager

Vijit brings over a decade of hospitality experience, including more than 10 years with Accor across rooms operations and front office roles.

Novotel Ahmedabad announces the appointment of Vijit Sarna as Room Division Manager, further strengthening the hotel’s leadership team as it continues to enhance operational excellence and deliver seamless, personalised guest experiences.

With over a decade of extensive experience in the hospitality industry, Vijit brings with him a strong understanding of rooms division operations, front office management, guest relations, team leadership, and service excellence across prominent hospitality environments. His career reflects a steady progression through operational and managerial roles, supported by a strong focus on guest satisfaction, team development, and efficient hotel operations.

Experience at Grand Mercure Gandhinagar GIFT City

Prior to joining Novotel Ahmedabad, Vijit served as Front Office Manager at Grand Mercure Gandhinagar GIFT City, where he was responsible for overseeing front office operations, driving service standards, managing guest experiences, and leading teams in a dynamic business and hospitality environment.

A decade with Accor

His professional journey with Accor spans over a decade, beginning in 2014 as a Duty Manager. Over the years, he progressed through key leadership positions including Assistant Front Office Manager and Front Office Manager, gaining extensive experience across various Accor properties in Maharashtra and developing a strong foundation in rooms operations, guest engagement, service recovery, team management, and operational coordination.

New responsibilities

In his new role as Room Division Manager at Novotel Ahmedabad, Vijit will oversee the hotel’s Rooms Division operations with a focus on maintaining high service standards, enhancing guest satisfaction, strengthening operational efficiency, and developing high-performing teams. He will also work closely with various departments to ensure a seamless guest journey and consistent delivery of the Novotel experience.

Leadership commentary

Commenting on the appointment, Nikhil Chandra, General Manager, Novotel Ahmedabad, said: “Vijit brings with him a strong understanding of rooms operations, a proven track record of progressive leadership, and a genuine commitment to guest experience. His extensive journey with Accor and his experience across diverse hospitality environments make him a valuable addition to our leadership team. We are delighted to welcome Vijit to Novotel Ahmedabad and look forward to his contribution towards strengthening our operational excellence and creating memorable experiences for our guests.”

Vijit Sarna on his new role

Speaking on his new role, Vijit Sarna, Room Division Manager, Novotel Ahmedabad, said: “I am delighted to be joining Novotel Ahmedabad and taking on this new responsibility. I look forward to working alongside the team to further strengthen our service culture, enhance the guest journey, and create experiences that reflect the warmth and consistency that Novotel is known for. I am excited about this new chapter and the opportunities ahead.”

Jitendra Kumar is the new Food & Beverage Manager @ Novotel Chennai SIPCOT

With over a decade of experience in the hotel industry, Jitendra brings an extensive experience in food and beverage, hotel operations, guest engagement, strategic planning, and collaborative leadership approach. His career includes significant positions in big name hotel brands of Accor - Ibis Nashik, Ibis Hyderabad HITEC City, Novotel Visakhapatnam, Novotel Vijayawada, and previously, Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre. As a home grown talent, Jitendra has played an active role in elevating culinary experiences and setting new standards of service excellence throughout his career.

In his role as the head of Food and Beverage operations, Jitendra will curate innovative dining experiences and implement industry-leading standards to further elevate the hotel's culinary offerings shaping the future of food and beverage services. Jitendra is dedicated to ensuring seamless daily operations while remaining attuned to emerging industry trends.

Hailing from Sitamarhi, Bihar, Jitendra's deep-rooted cultural heritage fuels his unwavering passion for culinary artistry. Outside of his professional accomplishments, Jitendra has a love for biking and exploring new destinations. His well-rounded approach to life reflects his dedication to excellence in every pursuit

Novotel Goa Resort & Spa Appoints Deb Nabajit as the Food & Beverage Manager

Novotel Goa Resort & Spa, the iconic property nestled in the heart of Goa, is delighted to announce the appointment of Deb Nabajit as the F&B manager.

Bringing over 15 years of expertise, including being a part of the pre-opening team at Novotel Goa Resort & Spa, Deb will be responsible to oversee the food and beverage operations at the property. With a profound understanding of meeting guest expectations, he will utilise his expertise to enhance the dining experience through innovative initiatives. In addition to crafting exceptional culinary and service experiences, Deb will actively cultivate talent within the organisation to ensure guests have everlasting memories to take back. Prior to joining Novotel Goa Resort & Spa, Deb was associated with Radisson hotels. He holds a degree in BSCHM from Christ Academy Kolkata.

Commenting on the announcement, Ranju Singh, Complex General Manager, Novotel Goa Candolim said, “We are delighted to welcome Deb back to our team. His passion, expertise and commitment to delivering nothing less than the best align with our vision. Deb was instrumental in the pre-opening phase at NGRS, and we look forward to an excellent partnership and taking our immersive culinary experiences a notch higher for our guests.”

Upon his appointment, Mr. Deb Nabaji expressed his enthusiasm, “I am excited to be part of this amazing team again and I am thankful for the opportunity to scale the overall culinary experiences at Novotel Goa Resort & Spa. Goa is going through an interesting phase of experimental culinary and that gives us an impetus to innovate more and better. I look forward to continuing building on the momentum and developing exciting new menus for our discerning clients.”

When not thinking food and guests, Deb Nabaji finds joy in playing musical instruments and partaking in games of cricket and volleyball