New Opening | Meliá Phuket Mai Khao, a wellness-inspired resort that fronts Phuket’s longest stretch of sand has opened on Thailand’s largest island.

Meliá Phuket Mai Khao, a wellness-inspired resort that fronts Phuket’s longest stretch of sand has opened on Thailand’s largest island.

PHUKET, Thailand (Jan. 18, 2022) – Meliá Phuket Mai Khao, a wellness-inspired resort that fronts Phuket’s longest stretch of sand with a chilled-out beach club and private pool villas has opened on Thailand’s largest island.

The resort is the second five-star property to be launched in Thailand under Spanish hotel group Meliá Hotels International as part of a brand roll-out in key destinations across the Kingdom.

Situated on secluded Mai Khao beach, commanding eight acres of Phuket’s northwestern coastline on the Andaman Sea, Meliá Phuket Mai Khao opened its doors for business on December 1.

The 30-suite and 70-villa resort, owned by residential real estate developer Phuket Villa Group, is a 15-minute drive to Phuket International Airport and near an array of attractions including Mai Khao Marine Turtle Foundation, Sirinat National Park, and Wat Phra Thong temple.

The resort’s design melds traditional and contemporary Thai aesthetics with a smattering of Mediterranean accents and uses a neutral palette of colours to complement Mai Khao’s sandy shoreline. High ceilings and decorative metal screens make the most of the natural surrounds and sunny, tropical weather.

GUEST SUITES AND VILLAS

Meliá Phuket Mai Khao’s contemporary, light-filled and spacious Mediterranean-inspired accommodations - with a focus on simple, clean lines and indoor-outdoor living - comprise 30 one-bedroom suites and 70 one-bedroom villas.

The resort has three accommodation categories. Each features a single bedroom and is differentiated by an anchoring amenity -- be it an outdoor bathtub, a private plunge pool or a wellness arrangement.

All of the suites and villas feature outdoor bathtubs, open-air showers and outdoor terraces to take advantage of Phuket’s tropical climate, which averages 28 degrees Celsius year round. Exquisite gardens and fixtures such as white stucco exterior walls also ensure secluded enclaves and the utmost privacy.

The 78sqm suites are complemented by cabanas and the 85sqm one-bedroom villas have private plunge pools.

At the top of the accommodation scale, the 15 wellness villas each feature an open-air Vitamin C shower, ultrasonic essential oil diffuser, GermGuardian air purifier, Tempur-Pedic pillows, aromatic salts for the outdoor bathtub, a fit ball and yoga mat. A highlight of staying at a wellness villa is a daily 60-minute massage.

Mod-cons in all of the accommodations include individually controlled air-conditioning, 43-inch LCD TV with satellite channels, Bluetooth speaker, Nespresso coffee maker and gourmet capsules and more.

The minibar has healthy snacks such as energy bars on request. Trays and tissue boxes made from banana leaves are among sustainable items in the suites and villas.

DINING

The resort’s diverse dining landscape comprises four outlets under the stewardship of culinary director Luca Mancini and adds a dash of Mediterranean flavor to Phuket’s culinary scene.

Adjacent to a beach pool framed with cabanas and sun lounges, the Gaia Beach Club celebrates Spain’s famed gastronomy by serving Mediterranean and fusion cuisine from an open kitchen and a creative cocktail selection from a long bar.

A warm and intimate setting adorned with timber finishes, SASA is an elegant all-day dining restaurant that specialises in international and Thai cuisine. SASA offers a healthy, freshly made breakfast and delectable Thai set lunches and dinners.

The Elyxr Café features a spacious lounge area with comfortable sofas and a selection of books and serves coffee and tea.

The Pool Bar is a swim-up affair at the centre of the resort that serves a range of refreshments including fresh juices, smoothies and cocktails.

SPA, WELLNESS AND RECREATION

Privately tucked away behind the lobby and Elyxr Café, Meliá’s signature YHI Spa is 300sqm and home to five treatment rooms. In addition to its extensive menu of massages, facials, body scrubs and wraps, spa therapists also provide poolside and in-villa treatments.

The resort will offer wellness packages that include healthy menus and freshly squeezed juices as well as activities such as meditation, yoga, and walks and cycling amid stunning natural scenery.

The fitness center is equipped with treadmills, ellipticals, exercise bikes, and weights machines.

The kids club Kidsdom has workshops to keep youngsters entertained and the resort also provides a babysitting service.

Recreational pursuits on offer range from horse riding on the beach, to scuba diving at Racha Yai, Koh Dok Mai, Phi Phi Island and Shark Point, to golf at the nearby Blue Canyon Country Club.

MICE FACILITIES

The resort’s conference facilities include a grand ballroom and two additional multi-function rooms at 231sqm. The Grand Ballroom totals 131sqm and caters to up to 100 guests for a standing cocktail reception or 88 guests for a sit-down dinner. The two adjacent multipurpose rooms are each 47sqm that seat up to 16 guests for a boardroom meeting.

The resort’s event planners provide customized catering to suit any occasion. Mini mindfulness sessions also enhance the wellbeing of attendees.

“Meliá Phuket Mai Khao’s debut marks such an exciting time for Phuket, signaling our genuine optimism for the future of tourism on Thailand’s largest island,” said Mr Maetapong Upatising, Phuket Villa Group's Managing Director.

“The team and I are thrilled we could bring such a significant hotel debut to fruition during these unprecedented times and we’re delighted with the interest in our resort so far despite the difficulties stemming from the global pandemic,” said Ms Magdalena Martorell, Meliá Phuket Mai Khao’s General Manager.

“With its distinct focus on guest wellbeing, Meliá Phuket Mai Khao brings Meliá’s sunny Spanish hospitality and passion for service to Phuket, as well as stringent health and safety measures to combat COVID-19,” said Mr Ignacio Martin, Area Managing Director South East Asia of Meliá Hotels International. 

Elsewhere in Thailand, Meliá Koh Samui debuted in January 2020 with a nautical theme underscored by boat suites made from refurbished merchant vessels. Meliá Chiang Mai is slated to open in April 2022 with a rooftop bar featuring two bars connected by a glass bridge. INNSiDE by Meliá Bangkok Sukhumvit, the first property of its brand in Thailand, with 176 guestrooms, is due to open 2023.

For more information about Meliá Phuket Mai Khao, visit www.melia.com, call +66 76 563 550 or email info@meliaphuketmaikhao.com

Meliá Phuket Mai Khao has launched a seven-night sandbox package priced from THB 38,500 (USD 1155) for direct bookings before March 24, 2022 for stays before March 31, 2022. The offer includes daily breakfast for two, a one-way airport transfer and 20% off food and beverage as well as laundry

 

Appointment | Jw Marriott Mumbai Juhu Appoints Rohit Tiwari As The Director Of Operations

The flagship property of JW Marriott Hotels in India welcomes the new Director of Operations who possesses over 17 years of experience in the hospitality industry

Mumbai, January 2022- JW Marriott Mumbai Juhu, the luxury hotel in Mumbai is pleased to announce the appointment of  Rohit Tiwari as the new Director of Operations, effective as of January 2022. Rohit will play a key role in overlooking the operations of the iconic hotel across all functions and ensuring the highest levels of guest satisfaction.

Rohit comes with a rich experience of over 17 years in the hospitality industry, having previously worked as the Director of Rooms at JW Marriott Mumbai Juhu and other prestigious brands such as The Oberoi group.  With exceptional attention to detail and intuitive leadership, Rohit delivers results that exceed the expectations of all stakeholders involved.

At JW Marriott Mumbai Juhu, he will be responsible for leading the team to further enhance and support business growth, revenue generation and ensuring strict compliance with quality, safety, environment and health standards.  Rohit will focus on conceptualizing processes and setting strategic goals to promote profitability across departments. 

About JW Marriott Hotels & Resorts 

JW Marriott is part of Marriott International’s luxury portfolio of brands and consists of beautiful properties and distinctive resort locations around the world. Inspired by the principles of mindfulness, JW Marriott is a haven designed to allow guests to focus on feeling whole – present in mind, nourished in body, and revitalized in spirit – through programs and offerings that encourage them to come together and experience every moment to the fullest. Today there are more than 100 JW Marriott hotels in over 30 countries and territories worldwide that cater to sophisticated, mindful travelers who come seeking experiences that help them be fully present, foster meaningful connections and feed the soul. Visit JW Marriott online,andon Instagram and Facebook. JW Marriott is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit MarriottBonvoy.marriott.com.

About Marriott International, Inc

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of roughly 7,900 properties under 30 leading brands spanning 138 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy®, its highly-awarded travel program. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram.

Luxury brand ‘ITC Grand Central’ presents an exclusive offer for Doctors and Defence personnel (serving or veteran)

A Token of Gratitude- For our deserving heroes

The Responsible Luxury brand ‘ITC Grand Central’ presents an exclusive offer for Doctors and Defence personnel (serving or veteran). The package offer consists of 25 percent savings on flexible rates, 25 percent savings at the all-day dining restaurant, complimentary buffet breakfast and access to high-speed internet. 

A token of gratitude for our deserving heroes is what we extend at ITC Grand Central this season. Truly grateful to our doctors, who have been selflessly fighting on the front lines, at this difficult time. As a small gesture of gratitude for their services, we are happy to announce an exclusive benefit, for our heroes in healthcare.

We also extend our salute to the valiant members of the Indian Armed Forces for all they have done, and continue to do for the country. For their service, bravery, and dedication, we at ITC Hotels, are extending a small token of our appreciation.

INCLUSIONS Curated for the valiant members of the Indian Armed Forces & Medical practitioners.

• Wi-Fi 

•   Daily breakfast

•  25% savings on flexible room rate.

•  25% Savings on Food & Select Beverages at Coffee Shop 

• Amenities and facilities as per the service design of the room category booked. All extras not part of this offer will be on an additional charge

The Grand Central carries forth the culture and builds the character of the place through its fine blend of British colonial style with modern contemporary design. Reflecting the rich heritage of Mumbai’s colonial past, the structure is inspired by several British colonial architecture buildings of South Mumbai.  ITC Grand Central is the first and finest business hotel in Central Mumbai for the discerning business traveller.  Built on an area of 2.53 acres, this 35 storied structure is at present the tallest hotel in the country. The tower-like exterior of the building is made with a combination of bricks and stones and is topped with a canopy which derives its inspiration form the Bombay Secretariat Building at the Oval.

About ITC Hotels www.itchotels.in

With the enduring Namaste as the symbol of its brand experience, ITC Hotels is one of India’s leading luxury hotel chains offering comprehensive hospitality solutions through more than 100 hotels in over 70 destinations in the country. Embodying ‘Responsible Luxury’ as its guiding premise, ITC’s hotels integrates India’s fine tradition of hospitality with globally benchmarked services to reflect the culture and ethos of each destination, through a collection of hotels. The brand features opulent accommodations, state-of-the-art business facilities, renowned signature cuisine and award-winning wellness experiences. ITC’s hotel group operates under six distinct brands; ‘ITC Hotel’ at the Luxury end, ‘Welcomhotel’ in the 5-star segment, ‘Fortune’ in the mid-market to upscale segment and ‘WelcomHeritage’ in the heritage leisure segment.

Brand Mementos in the Luxury segment and brand Storii in the premium segment are the latest addition to the ITC Hotels portfolio

Each ITC luxury hotel is certified with a *LEED® Platinum rating for its endeavours towards green building, using processes that are environmentally responsible and resource-efficient. *LEED® - Leadership in Energy and Environmental Design.

Eclat Insights | Anticipation - The Magic Ingredient Of Great Customer Service

Let me recount a recent experience. My mother called our neighbourhood chemist, who has been looking after us for over 2 decades now, to order a hot water bottle/bag for her neck pain. He sent the bottle as ordered, but he also sent a balm. He called her to ask her to try it. 'it will help' he said.

It did help. It also made an extra sale for him, but that is secondary. 

Why is this amazing? He anticipated what the customer needed, not just what she wanted. He proactively provided it.

Three Steps Of Service according to The Ritz-Carlton Hotel Company Gold Standards are:

1. A warm and sincere greeting.

2. Use the guest's name. Anticipation and fulfilment of each guest's needs.

3. Fond farewell. Give a warm goodbye and use the guest's name.

Anticipation is the key.

Why is this relevant to Hospitality & Service Industries?

Anticipation is the key ingredient to creating a remarkable customer experience. When a customer is met with the surprise and delight of having their unexpressed needs fulfilled, it creates a compelling emotional connection and keeps them coming back for more. - Ryan Estis

Actionable Insights

• Guest Point Of View. Look at everything, from GPOV

You know your hotel lobby. You work there, you see it every day, you know where everything is, but that is not true for your guests. Is there enough signage?  

A guest once asked me 'why don't you have little lights as they have in aeroplanes, that tell you if the loo is vacant?'. In restaurants or spaces that have only one facility, this makes sense. It makes sure the guest does not need to keep checking and rattling the doorknob, which makes it very disturbing for the guest inside too.  

• Be Proactive

Anticipation is a stay ahead of the curve game. If you change something or introduce something because of a customer complaint, that is not anticipation. It's when you create a solution that the customer just loves and thinks 'that's nice!' or 'that's thoughtful', then it is anticipation.

A restaurant kept some prescription reading glasses in a nice little box for guests who may not be carrying their own reading glasses with them. A very thoughtful touch to let your guests read the fine print on menus or bills. 

• Take Bets

Start small experiments. We mentioned it before, and it is worth mentioning again. 

Here is one you can start today - If a guest visits the gym in the morning, prior to breakfast, be proactive, anticipate that she may want a healthy breakfast option and present it to her when she orders via In-Room Dining or visits your Coffee Shop.

It is a small bet you are making. One that says, this guest seems someone who might want a healthy option. It may not be true. If the guest is anything like me, probably a bigger breakfast is in order because of the morning workout. Either way, you will find out something about your guest and they will appreciate the thoughtfulness shown.

• Listen & Then Go Be Responsive

VOC - Voice Of The Customer is a powerful concept. I always tell my clients, if you collect any information or feedback, it automatically creates an expectation in the mind of the customer. Answer this, how many times did a business ask you for your birthday and not wish you? That is a gap.  

More importantly, listen for the unsaid. Respond to the obvious, but also, think about the not-so-obvious. Search for absurd or funny reviews and I am sure you will find a lot of them. I did. Here is one. I really think highlights all the points I am trying to make:

If you were the museum director, you throw this into the 'they don't know what they are talking about' pile or, look at this as the future coming to you faster than you think and create engaging content around your displays.

• Look To Add Value

This is a brilliant way to look at Anticipation. At every step of the process, for every interaction, if you can ask the question 'how can I add value here?' you will have done a super-duper job of it.

For example, Imagine you are visiting a country or city for the first time. You book a hotel car to pick you up from the airport. Wouldn't it be nice if your valet told you approx how much time it will take to get to the hotel? The pilots of all major airlines tell you that, even though you know from the booking, the ticket etc. They tell you again, in the flight, coz you may be on multiple flights in a day. It's just a nice thing to do. It adds value.

Want to make this WOW? 

Make Front Desk Predict Customer Behaviour. 

Ok, this is going to sound a little out there, and yet, it is something I really think you should try. As a leader, this will make work fun for your team and a little challenge never hurt anyone.

The idea is simple: After a guest checks in, ask the front desk or the guest relations team member who interacted with them to make some predictions. Will the guest eat in the hotel restaurant? Will the guest use the Spa? Is the guest going to call and ask for a room change?

Log these down. The team member who gets the maximum predictions right at the end of the month gets a reward.

This powerful exercise will 10X the ability of your team to anticipate.

Oh, I anticipate that you might need some more guidance on this. Maybe for formats, some ideas on how to get it started etc. Write to me at p.bedi@eclathospitality.com and let's get this done!

Prabhjot Bedi

The one thing you can do right now is going on a walk. I would love to either go on a virtual walk with you or see your recorded walk to discuss tons of improvement ideas. As always, write to me at p.bedi@eclathospitality.com

Appointment | Alan Snyman appointed executive chef at Rotana hotels in Abu Dhabi

Alan Snyman appointed executive chef at Rotana hotels in Abu Dhabi

Alan Snyman is the new executive chef for Rotana Hotels at the Capital Centre Complex in Abu Dhabi. Snyman will leverage almost three decades of culinary experience at Pearl Rotana Capital Centre, Centro Capital Centre and Capital Centre Arjaan.

Complex general manager Karim Nahas said: “We are happy to have chef Alan as part of the Rotana Capital Centre Complex family, with his extensive experience and culinary passion, he will surely add a great flair to the various food and beverage outlets at the complex, including the award-winning signature outlets The Warehouse Wine & Tapas Bar and Dino’s Bistro Italiano.

Over the course of his career, he has served food for heads of state, celebrities and even royalty. These include the Queen of Belgium, King of Greece, Queen Rania of Jordan, Nicholas Cage, Donald Sutherland, The Black Eyed Peas, Kate Moss, Robbie Williams, Bryan Adams, Naomi Campbell, Jean Claude van Damme, and Nelson Mandela on three separate occasions.

Prior to the JBR hotel, Snyman has worked for Yas Island Rotana, Grand Rotana Resort and Spa in Egypt and Towers Rotana Hotel, all in the executive chef position.

Appointment | Radisson Blu Plaza Delhi Airport appoints Anuj Soin as Director of Operations

Soin will be responsible for overseeing the performance and strategic direction of operational departments

Radisson Blu Plaza Delhi Airport has elevated Anuj Soin as Director of Operations. Soin will be responsible for overseeing the performance and strategic direction of operational departments and report to the General Manager.

He has been a proven industry leader in hotel food and beverage operations for more than 15 years. Soin joined the RHG family as the Director of Food and Beverages in 2018 and has created memorable dining experiences for travellers and locals while boosting operating efficiencies of its F&B options at Radisson Blu Plaza Delhi Airport.

“It is an honour to continue my journey with this iconic brand and be a part of Radisson Blu Plaza Delhi Airport, the flagship property of Radisson Hotel Group in India. I’m looking forward to working with the talented team of associates and contribute to the overall growth of the hotel,” said Soin. 

Pride Group of Hotels launches Pride Biznotel Manjusar, GIDC, Vadodara

Pride Group of Hotels launches Pride Biznotel Manjusar, GIDC, Vadodara

Pride Group of Hotels has launched Pride Biznotel Manjusar in GIDC, Vadodara in close proximity to the National highway. Located in Mukut Nagar, the hotel is well-connected by road to prominent commercial and leisure destinations around the city namely Manjusar GIDC, Halol GIDC, Statue of Unity, Champaner Fort, Pawagadh Temple and Sayaji Baug. Pride Biznotel brand is a moderately priced, upscale, full-service hotels that meet the discerning needs of a business traveler.

Announcing the launch, Atul Upadhyay, Vice President, Pride Group of Hotels, said “We are delighted to announce the launch of Pride Biznotel Manjusar, which is our 11th property in the State of Gujarat. We are buoyant on the industry's growth of Gujarat that has fuelled demand for upscale mid-market hotels in this region. We believe Pride Biznotel Manjusar with its strategic location, imposing décor, delectable food options, banqueting and host of hospitality services will appeal to business and leisure travellers in this region”

Pride Biznotel Manjusar boasts of elegantly designed rooms. All the rooms are fully air-conditioned and filled with modern amenities like LED television, ergonomic work table, tea/ coffee maker, iron and ironing board, wardrobes, high-speed internet connectivity and much more. The eclectic dining outlet comprises Café Pride – the multi cuisine restaurant that presents a variety of sumptuous cuisines and authentically prepared dishes. With an amalgamation of a vibrant and rich ambience, the restaurant takes pride in crafting delectable culinary voyages.

Pride BiznotelManjusar adds some zing to your business travel with state-of-the-art banquets and a sprawling lawn. The banquets are perfect to host private parties, social events and classified gatherings. The lush green lawn spans across 8,000 sq ft which is ideal for destination weddings, product launches, training sessions, team-building exercises and outdoor events. Guests can also enjoy a break at the Gym facilities within the hotel, like a re-energizing workout at the fitness centre.

New Opening | Lords Hotels & Resorts opens Pushpam Lords Resort Karjat

Nested in the Ullas Valley, Pushpam Lords Resort is an ideal leisure getaway, which is 22 acres in size and set amidst the serene surroundings of Nature. The Resort offers spacious villa-style studio accommodations and spacious rooms in the main area that feature uber chic décor and are maintained with rejuvenating amenities.

Guests can experience the true Indian Culture right from the entrance of the resort. Its’ architecture is inspired by the Indian Lifestyle, with the core vision to merge an authentic Indian culture with luxurious amenities and to provide a vacation with a spectacular experience, especially during festivals.

Pushpendra Bansal, COO, Lords Hotels & Resorts is excited with Lords entering one more leisure destination and expressed, “Pandemic has made us more sensitive to our environment and now we are more inclined towards the trend of shorter and safer trips, and what better destination than Karjat, which is just few hours away from the city lifeline. It’s an ideal getaway with Nature and we ensure exhilarating hospitality to all.”

The luxuriously abode is designed with 20 garden view luxury villa, which are an independent 1bhk Villa with an attic floor, small garden, verandah & car park. It includes a living room and kid’s room and come with 2 washrooms with shower in one. Loaded with all modern amenities with 2 TV sets, refrigerator, water purifier, and kitchenette. The abode is also designed with 36 suite-style Studio rooms with kitchenette, sofa cum bed with all modern amenities; and offer the serene views of Nature, and six studio suite with 750sq feet terrace with sit out, gazebo and Jacuzzi facility and offer the beautiful views of the mountainscape.

The rooms are well-equipped with the latest amenities that includes a coffee machine and a flat-screen TV; and the chic décor includes a wardrobe, plush sofa set and comfortable beds. Guests can entice their taste buds to à la carte and Asian breakfast options that are available each morning at the accommodation.

These spacious accommodations are ideal for a family stay that offer a homely vibe and is an ideal space to rejuvenate with Nature. About this latest launch Rishi Puri, Senior Vice President, Lords Hotels & Resorts optimistically stated that “Pushpam Lords Resort in Karjat is a pet friendly abode and a wonderful addition to our existing bouquet of luxury stays. It is an ideal getaway for the entire family, offering the best in services and facilities. In fact, guests can check-out the delicious spread offered at the Blue Coriander Restaurant and enjoy a plethora of outdoor & indoor recreational facilities that includes a gaming zone, archery, shooting range, tyre station, open-air gym, lawn, an outdoor pool with a kid’s pool, rain dance area, a billiards room, and a children’s playground.”

FHRAI Pleads To The PM For Urgent Intervention, Requests For Sector Specific Special Relief Package

FHRAI Pleads To The PM For Urgent Intervention, Requests For Sector Specific Special Relief Package

India’s apex hospitality Association and the voice of the hospitality industry - Federation of Hotel & Restaurant Associations of India (FHRAI) has submitted a representation to the Hon’ble Prime Minister – Shri Narendra Modi requesting urgent attention towards the deteriorating situation of the hospitality and tourism sector. Flagged as the ‘Most Distressed Sector due to COVID-19’ in the country, the Association has pleaded the PM to immediately provision a sector specific special relief package to enable the sector in its fight for survival. With 30 per cent hotels and restaurants across the country permanently shut over the last two waves of the pandemic, the remaining operational establishments continue to run in losses even today. The hospitality industry has reported losses of a whopping sum of Rs.1.40 lakh crore with around 50 million jobs lost since the beginning of the pandemic.

“The third wave of COVID has ripped apart the hospitality industry. The recent restrictions came right in the middle of Christmas and New Year festivities and preceded the marriage season. The revenue loss incurred due to the cancellations of celebrations and bookings to the hospitality industry is conservatively estimated at Rs.200 crores. Half of the hospitality sector was on the ventilator caused by the ripple effect of the lockdowns and restrictions during the first and second COVID waves. The sector somehow tried to tide over the crisis by availing the credit facility provided by the Government and infusing own capital. But then, all of a sudden, the third wave came as a debilitating blow. FHRAI has knocked on the doors of all the concerned Ministries for bringing them up to speed on the existential crisis faced by sector. At present, the entire hospitality industry is hanging on by a thread and only a special relief package can reinvigorate the industry. We plead to the Hon’ble PM to offer a sector-specific special relief package for the survival of the Tourism and Hospitality sector,” says Mr Gurbaxish Singh Kohli, Vice President, FHRAI.

The FHRAI has stated that the successive waves of the pandemic and disruptions caused by it have created a volatile economic environment in the sector. Being a highly capital-intensive industry, hospitality has to manage a lot of overhead expenses even while it is not functioning.

“After the second wave had subsided and restrictions partially withdrawn, in the beginning of the third quarter of FY 2021-22, hotel and restaurant businesses saw a marginal rise in occupancies and footfalls. By the middle of December 2021, occupancies in resorts and holiday destinations had reached 60 to 70 per cent, while in the city and corporate hotels it touched approximately 25 to 30 per cent. Likewise, restaurants had just started to return to normalcy as corporate offices and businesses had opened up. Although this was much lower than the pre-COVID levels, the signs were encouraging. But, things started changing for the worse by the end of December and since then there has been a drastic plummeting of rates and occupancies in hotels and footfalls in restaurants. City hotels are back to 10 to 15 per cent occupancy accompanied by low room rental rates and restaurants are deserted. Resorts and holiday destination hotels that were otherwise doing well have drastically fallen below 40 per cent,” adds Mr Kohli.

FHRAI has stated that the present restrictions imposed are almost equivalent to a lockdown. Business in hotels and restaurants is almost nil across all major locations in the country. The Association has pointed out that such restrictions compound to the existing crisis causing extensive damages to the sector. It has estimated nothing less than five years for the industry to return to the pre-pandemic levels.

“It is imperative for the hospitality industry to have an environment conducive for businesses to sustain. Frequent lockdowns and restrictions coupled with travel restrictions are anti-business especially, for the hospitality and tourism sectors. Every time the situation eases a bit and the industry receives a glimmer of hope a new hurdle presents itself. The cyclical ‘stop-start-stop’ arrangement hasn’t allowed the industry to do anything. Hotels and restaurants are in a state of suspended animation since 2020. The current situation also has a cascading impact on the employment in the sector. Apart from another round of lay-offs and pay cuts, the situation will pose another serious threat before the industry in the form of unavailability of trained manpower to work in the sector. The volatility in the sector and continued disruptions has dissuaded people to continue working in the sector and large numbers have moved to other sectors for viable employment opportunities. With another tourist and business season washed off, the sector has nothing to hope for now. It is staring at a dark future in the midst of increasing debt burden, obligations and statutory liabilities with no means to meet them. Under the present circumstances, without adequate support from the Government, many more hospitality establishments in the country would be compelled to shut shop,” concludes Mr Kohli.

Appointment | Holiday Inn Chennai OMR IT Expressway elevates Gouse Shaik to Director of Human Resources

Holiday Inn Chennai OMR IT Expressway elevates Gouse Shaik to Director of Human Resources

Holiday Inn Chennai OMR IT Expressway has announced the elevation Gouse Shaik as its Director of Human Resources.

Possessing nearly 11 years of experience, Shaik is an expert in harnessing employee engagement and setting the foundation for great people and work culture at Holiday Inn Chennai OMR IT Expressway.

Encompassing the values, visions, ideals, norms, and working language, he has a knack of bringing together professionals from various diverse cultures to collaborate in harmony in order to achieve the ultimate purpose and vision of the company.

Having previously worked at a range of well-known hotels, such as JW Marriott Mussoorie, Walnut Grove Resort & Spa, Crowne Plaza Bengaluru Electronics City, Mövenpick Hotel & Spa Bangalore, and Hyatt Hotel Corporation (Ista Hotel, Hyderabad), Shaik believes that the Human Resource Department truly develops and manages a company’s culture.

“The human resources department serves no customers, books no business, yet it plays a very important role in the hotel’s efficient operation. Their role is certainly at the core of a company’s success and I am forever striving to be able to contribute more to strategic business outcomes,” says Gouse Shaik.

Marriott Bonvoy Is Recruiting Three Travelers to Journey Through Its 30 Extraordinary Brands

Around the World in 300 Days: Marriott Bonvoy Is Recruiting Three Travelers to Journey Through Its 30 Extraordinary Brands

Around the globe, intrepid travelers have been longing for the opportunity to embark on their next great escape and channel their primal need to wander. Today, Marriott Bonvoy – Marriott International’s portfolio of 30 extraordinary hotel brands and highly awarded travel program – is giving the ultimate gift of exploration to three lucky adventurers: an invitation to experience all of its 30 hotel brands, including its curated collection of whole home rentals, and more over the course of 300 days. The price tag is free, but the value is incomparable.

Inspired by Marriott Bonvoy’s belief in the power of travel, winners will experience exceptional stays extending from The Ritz-Carlton and Westin Hotels and Resorts, to Courtyard by Marriott and Autograph Collection Hotels, and more. The winners will also have the chance to take part in money-can’t-buy experiences from the Marriott Bonvoy Moments program, immerse themselves in the locale, and stay in one of the 50,000+ curated premium and luxury home rentals listed on Homes & Villas by Marriott International, the home rental platform launched by Marriott in 2019. Ultimately, winners will experience the breadth of travel programs and services Marriott Bonvoy now offers.

Travel perks for each winner will include:

• Round trip airfare

• Exclusive experiential adventures

• $10,000 Marriott Bonvoy Gift Card to cover items such as on-property meals, spa services, and activities

• $15,000 check to use as desired

• “Take Me Away” kit featuring coveted items from the branded online retail stores on Marriott Bonvoy Boutiques

• Vouchers for transportation from Uber, where Marriott Bonvoy Members can link their accounts to earn Marriott Bonvoy points on select rides and Uber Eats food delivery

• Progression towards Marriott Bonvoy Elite Status, giving participants the opportunity to unlock exclusive benefits like late check-out, room upgrades, and more, even once their 300 day travel experience is over

Those interested in experiencing this once-in-a-lifetime adventure can submit a TikTok video using the hashtags #30stays300days and #contest from January 18 through March 18, 2022 – ultimately, becoming a Marriott Bonvoy TikTok Correspondent. Marriott Bonvoy invites all adventurers 21 years or older to share why they would be the best candidate for this experience and answer the question, “how has travel shaped you?”– bonus points for creativity. Three individuals will be selected and begin their journey in spring 2022; dates subject to change in accordance with CDC guidelines.

“Our goal with this initiative is to reignite passion for travel in leveraging Marriott Bonvoy’s portfolio in a creative way with a digital-first mindset. Travel is without a doubt one of the strongest tools we have to bring people together, broaden horizons, and foster growth all with an unwavering spirit of curiosity,” said Brian Povinelli, Senior Vice President, Brand, Loyalty & Portfolio Marketing. “We’re excited for our TikTok correspondents to embrace the transformative power of travel and showcase Marriott Bonvoy as the vehicle to explore the world through this once-in-a-lifetime experience.”

As the official Marriott Bonvoy TikTok Correspondents, winners will not only get to experience an all-expenses-paid trip across the globe, but also be ambassadors of travel - documenting the sights, sounds, places, and people they encounter along the way on TikTok and other platforms of their choice. Ideal correspondents should have a passion for exploration, recording their journey in ways that bring locales to life and shows their distinct perception of travel through a digital narrative. The story should be as creative as it is original, producing content that reflects the energy and culture of a place that reinforces just how essential and cathartic travel can be.

Marriott Bonvoy has evolved from a rewards program to an immersive and inclusive travel platform that includes everything from hotel and home rental stays to retail and experiences. The power of travel goes deeper than sightseeing and checking off destinations on one’s bucket list; travel can change views and perceptions, inform, educate, and connect.

For more information about Marriott Bonvoy or to enroll as a member for free, visit here. For more information on how to become a Marriott Bonvoy TikTok correspondent and rules, visit www.30stays300days.com. No purchase nec. 21+, 50 US/DC. Ends 3/18.

About Marriott Bonvoy®
Marriott Bonvoy’s extraordinary portfolio offers renowned hospitality in the most memorable destinations in the world, with 30 brands that are tailored to every type of journey. Members can earn points for stays at hotels and resorts, including all-inclusive resorts and premium home rentals, and through everyday purchases with co-branded credit cards. Members can redeem their points for experiences including future stays, Marriott Bonvoy Moments, or through partners for luxurious products from Marriott Bonvoy Boutiques. To enroll for free or for more information about Marriott Bonvoy, visit marriottbonvoy.com.

New Opening | Treehouse Hotels and Resorts launches three properties in Goa

The tally of properties under the brand now escalates to eight with the addition of new cottages, villas, and serviced apartments across north and south Goa.

Treehouse Hotels and Resorts announces the official opening of three new properties in Goa. Treehouse continues its growth momentum, the tally of properties under Treehouse Hotels and Resorts now escalates to 8 with the addition of new cottages, villas, and serviced apartments across North, and South Goa.

Treehouse MARS Beach Cottages, Calangute are sited 500 meters from the famous Calangute beach. It is in collaboration with Ailsinghani Hotels and offers splendour beach cottages to its guests. It has 12 premium and 8 pool facing cottages fitted with premium amenities to ensure a pleasant stay of the guests. Artistically embellished cottages with pastel shades intensify its ambience and catch the eyes of guests. The property has a pool for guests to enjoy.

Treehouse Blue Serviced Apartments, Majorda has 22 apartments. Of which, 5 are studio apartments of 350 square feet with a balcony and rest 16 are one-bedroom apartments spread across 750 square feet with 2 balconies. Property is pet friendly and comprises of a recreational area suitable for kids and a swimming pool.

Treehouse Blue Villas, Colva has 3 villas, each of 3 BHK with latest amenities. Capturing the ultra-modern design and, the common swimming pool will offer immersive guest experiences. This property is pet friendly. “While we continue our expansion journey and offer diverse category of hotels which can complement and accommodate and fit every kind of traveller. We invite you to Treehouse Sonnet, Anjuna and Treehouse MARS Beach Cottages are a perfect getaway for the celebrators. Treehouse Neptune Inn, Panjim best suited for casino lovers as the property has majority of Casinos located nearby the banks of river Mandovi. A wide window of options is available from Treehouse Nova, a boutique hotel at Cansaulim, Treehouse Silken Sands, a budget hotel at Benaulim, Treehouse Blue at Majorda offers apartments to Treehouse Blue Villas at Colva. We offer unmatched comfort and hospitality that comes with staying at a Treehouse Hotels and Resorts. The scale and diversity of The Treehouse family can meet guests’ needs whatever the occasion – whether a weekend getaway, a business trip, a family celebration, or a once-in-a-lifetime experience,” said Suman Ghosh, Chief Operating Officer of Treehouse Hotels and Resorts.

New Opening | Ahuja Residences opens a 97-room property, AR Suites Jewels Royale in Mundhwa

Providing hospitable accommodation solutions for 40 years, Ahuja Residences has served over half a million customers and aspires to be India’s leading provider of extended-stay and budget accommodations. One of India's premier signatures in the sphere of hospitality and related services, Ahuja Residences offers over 300 properties across the country, with more than 1000 fine suites and rooms dotting the tourist map.

About Ahuja Residences

Mrs. Rashmi Ahuja set up a Bed & Breakfast at her home in 1982 to cater to the demands of visitors to the Asian Games being held in Delhi that year. Many expats stayed at the B&B when relocating to India and would struggle setting up their homes in Delhi. Mrs. Ahuja stepped in to help thereby setting up their apartments. Ahuja Residency, therefore, has been a pioneer in what is now known as the Serviced Apartments segment.  

Jaideep Ahuja, Managing Director & CEO, Ahuja Residences took over the reins of the brand from his mother in 2002. Under Jaideep’s leadership the company forayed into Gurugram while it was still a new destination where MNCs were setting up their India offices in DLFs new iconic towers. The company has grown rapidly in an organic manner since then. 

Ahuja Residences is now one of India's leading providers of quality boutique hotels, corporate housing and serviced apartments in Delhi, Gurugram, Noida, Pune, Rohtak, Ahmedabad, Sri City-Chennai. One of India's premier signatures in the sphere of hospitality and related services, Ahuja Residency offers over 300 properties across the country, with more than 1000 fine suites and rooms dotting the tourist map. The serviced apartments come in categories such as 2, 3 and 4 BHK, Penthouse or 5BHK. AR Suites, a sub-brand, recently launched a 97 rooms property in Pune called AR Suites Jewels Royale 

As an eclectic chain of fine hotels, service apartments and guest houses, appointed with a studied detail to meet the expectations of today's trans-city and intercontinental business traveler, Ahuja Residency is a one stop accommodation provider for people looking for value for money accommodation. Popular with clientele travelling for business or leisure, it has become a recognized brand offering the very best in modern comfort, convenience and value for money.

Over the years Ahuja Residency hotels have been consistently rated among the top performers in their category by Trip advisor and Make My Trip. 

• Key USPs of the company/brand:

• Consistently clean accommodation 

• Prompt & Friendly customer service 

• Great Locations for business travellers 

• Affordable Luxury 

• Reliable on-time service delivery

Service Apartments

Strategically located in some of the finest residential neighborhoods, the service apartments range from compact studios to spacious three-bedroom apartments for families and senior executives. Furnished with an accent on aesthetics, each apartment is high on space, privacy and homely comfort. Intuitively designed for convenience each apartment is provided with fully equipped kitchens, the guests can enjoy the pleasure of cooking in their own private kitchens. 

All the service apartments are equipped with modern amenities and state-of-the-art business aids, air conditioners, colour television with cable connection, dedicated phone lines and broad-band Internet connectivity. They offer high-end facilities like round-the-clock security, 24-hour power back-up, laundry service, and daily cleaning. Some of the apartments are also designed with additional facilities such as a swimming pool, health club and children's play zone.

The brand has service apartments at some of the finest neighbourhoods in South Delhi like Vasant Vihar, Anand Niketan, Golf Links, Defence Colony, Panchsheel Park, Gitanjali Enclave, and also in Sector-44 at Noida and at the condominium complexes in Gurgaon such as Park Place, The Crest, Bel Aire and others. Ahuja Residency has taken up villas at the newly constructed Ashadeep Green Villas project located near Manesar at Jaipur Delhi NH-8 & adjacent to RIICO Japanese Zone. 

Available at value for money pricing and decked with modern amenities befitting a luxury hotel, Ahuja Residency Serviced Apartments are customized with attention to detail to create the perfect home for each guest.

Hotels, Dedicated Corporate Residences and Guest Houses

In the bustling metropolis of Delhi and the emerging corporate hub, Gurgaon, Ahuja Residency provides some of the finest addresses for the business traveller.

Located in the most exclusive neighborhoods of Golf Links and Sunder Nagar in New Delhi, Ahuja Residency Guest Houses are ideal for seasoned travelers seeking a spacious and cost-effective alternative to expensive five star hotels. The boutique hotel blends the efficiency and luxury of a star-rated hotel along with the personalized service and attention to detail. Ahuja Residency Sunder Nagar offers 25 well-furnished and thoughtfully appointed suites and rooms, laid out with contemporary designer furniture, elegant housewares and quality furnishings.  

Set in the sylvan surrounding of the capital's most posh area, the guest houses are minutes away from most major tourist attractions and Delhi's Central Business District. They combine the excitement of a plush retreat with the comforts of a home. 

An international standard budget hotel with modern styling and comfort located in the lush & green surroundings, Ahuja Residency Park Lane Gurugram is an 18 room park facing property conveniently located on Arjun Marg, DLF City Phase 1. Ahuja Residency DLF Phase 2 has similar facilities and a great location with quick access to DLF Office Towers and the domestic as well as international airports, making it popular with corporate travellers.

In addition, our subsidiary company, Yuhi Hospitality Services runs exclusive Japanese hotels across the country. Popular with Japanese travelers, Yuhi operates facilities at Gurugram, Rohtak, Hoshiarpur, Sri City (an SEZ) in Andhra Pradesh and will be launching its operations at Dalsana, near Ahmedabad in Gujarat in January 2022. 

Lime Services, another sister concern, provides property management, deep cleaning, sanitisation and repair and maintenance services. LIME Services provides services in Delhi NCR and Pune.

The brand will soon launch a new boutique hotel "AIR by Ahuja Residences” on 16th January, 2022.  After this, they are also looking to enter the leisure segment by summer 2022

Providing hospitable accommodation solutions for 40 years, Ahuja Residency has served over half a million customers and aspires to be India’s leading provider of extended-stay and budget accommodations. 

Offering innovative, reliable, cost effective and customized services to corporate and individual customers, Ahuja Residency aims to be the brand-of-choice for the value-conscious traveller. Their speciality being accommodations that are contemporary designed, well-maintained, impeccably clean and comfortable at a highly competitive price.

The brand is making conscious efforts in moving towards creating a sustainable, environmentally conscious organization with the opening of their first IGBC Green certified hotel being launched in January 2022.

NEWS| Jit Bose - elected as a "Fellow of IIHM" and becomes member of the "IIHM International College of Distinguished Fellows"

The IIHM (International Institute of Hotel Management) International College of Distinguished Fellows conferred the Fellow of IIHM to 28 global hospitality leaders for their exemplary contribution to their industry at a glitzy virtual event. Streamed over Zoom and YouTube on January 12, the convocation ceremony had Suborno Bose, CEO, International Institute of Hotel Management & CEO, International Hospitality Council, and Prof David Foskett, MBE, chairman - International Hospitality Council, London, coming together to confer the fellowship. 

The IIHM International College of Distinguished Fellows had elected 56 dedicated professionals to become Fellows of IIHM. All of them have greatly contributed to the international hospitality industry in one way or another. The list of distinguished industry stalwarts includes Ms. Camelia Punjabi ( Group Director – Masala World) , Mr. Vijay Thacker – Managing Director – HTL Howarth), Chef. Lepinoy Sebastien (3 Michelin Star Chef Les Amis Restaurant Singapore) to name a few.  

Speaking about the recognition Mr. Jit Bose, Area Director South India, IHG Hotels & Resorts and Director of Sales & Marketing Crowne Plaza Chennai Adyar Park  said “ I look forward to working with IIHM towards contributing to the field of Hospitality Education & continue to excite people to join our industry which has so much to offer” 

Profile : 

Jit Bose is the Area Director of Sales & Marketing South India at InterContinental Hotels Group (South West Asia Region). He is currently based at Crowne Plaza Chennai Adyar Park. Jit has been with the hospitality industry for over two decades and has been with IHG Hotels & Resorts for the last four and a half years. He strongly believes that success comes from building strong teams.  

A strategic, outgoing, and performance-driven leader who provides exceptional leadership to his team resulting in commercial success. He has led many key projects towards successful improvements in customer experience, revenue maximization, market development & executed a number of highly successful campaigns. Proven experience in building highly successful and motivated teams. Recognized for strong business acumen & strategy implementation. Transformed many underperforming Hotels to commercial success through short-term tactical activities and building a long-term vision.

  

Jit is an alumnus of Calcutta University and has done his Post Graduation in Marketing & attended various workshops and Development Programmes conducted by Cornell University.   

He has vast experience in Commercial Strategy, Revenue Management with leading brands like Taj, Hyatt, Leela Palaces Hotels & Resorts, Shangri-La Hotels, Ritz Carlton International & IHG Hotels & Resorts. He has held various senior management positions in his previous assignments In India and Indonesia. His expertise also lies in Pre openings, brand conversions, digital marketing, content creation, and online marketing.  

He has successfully launched the hybrid weddings campaign for his hotel. This innovative product has been a huge commercial success & has generated a lot of media attention in India and abroad. He enjoys training and mentoring. Few of his mentees have already become successful commercial leaders. He is often invited by Hotel schools to share with the students his inspiring journey in Sales & Marketing.   

Jit was awarded "Commercial Leader of the Year in 2019 - India Middle East & Africa Region " by IHG Hotels & Resorts. Won the “ Man of Excellence Award ( Hospitality Industry )– 2021 from Indian Achievers Forum.  

An avid traveler he has visited 24 countries and loves photography. music and exploring new cultures and cuisines.    

Appointment | Two new chefs join The Ritz-Carlton Doha’s STK and B-Lounge

Two new chefs join The Ritz-Carlton Doha’s STK and B-Lounge

The Ritz-Carlton Doha has appointed two new chefs. Italian Giuseppe Sparagna takes on the role of head chef at STK Doha and Lambert Chiang is head chef at B-Lounge.

The hotel says both chefs share a passion for “high-quality ingredients and inventive artistry”.

STK Doha offers choice meats and rare cuts including Japanese Wagyu, USDA prime fillet, and Australian tomahawk, as well as meat-free and plant-based dishes, fresh seafood, and desserts.

Sparagna’s career spans Europe and the Middle East. He said: “I’m really excited to join the STK Doha team and continue to develop the venue’s reputation as a premier location for unrivaled choice and sophisticated atmosphere.”

Lambert Chiang joins B-Lounge

The Ritz-Carlton Doha said Chiang’s “entrepreneurial spirit and enthusiasm for Eastern flavors” makes home the ideal choice for heading up the team at B-Lounge, the hotel’s spot for Asian-fusion fare.

The restaurant serves sushi, sashimi, and ceviche, as well as fresh fish and meats cooked on a robata charcoal grill.

Lambert moved to the region in 2015, when he landed a role in Dubai. He said: “B-Lounge is Doha’s most unique lifestyle concept and I’m thrilled to add my creative touch to the menu and overall experience.”

Ayushakti’s Swadshakti Restaurant Review

We were all born to lead a healthy non–toxic life. But somewhere along the way, we adopted poor choices that moved us away from accessing our very own intelligent system set up in our biological bodies.

Unhealthy food habits and choices of foods contribute to most of the illnesses in our bodies. As Ayurveda clearly defines them as toxins contributed by undigested food, we can call them toxic food waste or AMA. Our liver is the vehicle that cleanses these toxins, which with constant overload, starts getting weaker in its functioning. The weaker elimination of these wastes from the body further damages the liver.

The principles of ancient Ayurveda focus on balancing different types of energy within your body, which is said to improve health.

Unlike many other diets, the Ayurvedic diet provides personalized recommendations about which foods to eat and avoid based on your body type. It’s also popular because the Ayurvedic diet is an eating plan that sets guidelines for when, how, and what you should eat based on your dosha or body type. While each dosha merits its exploration, the idea that you have a unique blend of mental, emotional, and physical characteristics which exist in balance encapsulates the holistic nature of Ayurveda.

On my quest for healing through food, I chanced upon this quaint restaurant located in the Mumbai Suburbs of Malad, known as Sawdshakti. Little did I know that this would become such a great gastronomical experience.

Ayushakti’s Swadshakti restaurant is located right amid a busy locality yet is a pleasant surprise for those looking for a peaceful, nutritious, and sumptuous meal. The restaurant is associated with a renowned chain of Ayurveda centres famously known as Ayushakti and shares the space in their facility. A bungalow with sprawling green trees and nature sounds of a chirping bird, and if that still doesn’t get you excited, ask the Chef for the masala tea/coffee. A delicious yet healthy kadha welcomed us that got my digestive juices flowing and calmed my Kapha.

They boast a vast menu ranging from Indian vegetarian to continental food and is often combined to make customized dishes. They serve the clients that visit for their treatments or walk-ins who can surely enjoy the impeccable food. Their famous Thali is fully-loaded with nutritious thali maize, makai, and a whole grain roti with nutrient-loaded six vegetables. Along with multiple side dishes such as moong bean papad, energy curry, their yellow moon bean curry cooked with coconut curry will kick you out of your afternoon siesta.

Their generous portion sizes make the meal affordable and increase the entire well-being value that one receives. One which makes you feel light even after hours of consuming a whole thali! In a surge of emerging food choices to embrace a healthy lifestyle, especially with the changing times due to the pandemic, Ayurveda has stood relevant and its guiding principles are incorporated carefully during the cooking process.

For example, Chef talks about the in-house Ghee as a replacement for oil or using jaggery to make sweets nutritionally packed, yet those that help you satiate the sweet cravings. Another example includes boiling the Rajma (red kidney beans) along with a white and red pumpkin to balance the Vata element of the Rajma, which also helps cut down the acidic nature. Kokum replaced tomatoes in this dish yet didn’t taste any different than my Grandma’s secret Punjabi recipe, which so far I know as best.

The entire restaurant is regularly sanitized and follows the hygiene protocols. So the ones looking for a day out with a meal or just a quick escapade, this eatery would keep you surprised with their service, taste and choice!pdates in your email for free!

• Shalinni B Gaba; Reviewer for hospemag.me

AyushaktiSwadshakti Restaurant, 563, 1&2, Bhadran Nagar, Road no: 2, Opposite PVR Cinema, Malad West, Mumbai-400064

Appointment | Philip Mahoney appointed as Vice President of Food & Beverage for Accor

Philip Mahoney appointed as Vice President of Food & Beverage for Accor

Accor has appointed Philip Mahoney as Vice President of Food & Beverage for India, Middle East, Africa and Turkey, with the main responsibility to drive the group’s strategy in the region: making food and drink the heart and soul of each of its hotels.

Throughout his 30-year career, Philip has managed hotels in the UK, Croatia and Mauritius for Malmaison, Lonrho, De Vere Deluxe, Radisson Blu and Regent Hotels, before moving into a regional responsibility for Radisson Blu and Hotel Missoni in the UK and Ireland. He then became Vice President Food & Drink for the Radisson Hotel Group for Europe, Middle East and Africa, with an overseeing role for the US and Asia Pacific, based in Brussels, Belgium, a position he held for 6 years.

His last role was Chief Operating Officer for Riverstone, a Goldman Sachs portfolio company developing luxury apartments and hospitality experiences in London, UK, before moving to Dubai to take on his current post.

“We are very pleased to have welcomed Philip Mahoney as our new Vice-President for Food & Beverage,” says Mark Willis, CEO of Accor India, Middle East, Africa & Turkey. “As the leading hospitality group in the region, it comes only naturally to put F&B at the forefront of our strategy for 2022 and the upcoming years, we couldn’t think of a better person than Philip to take the lead!”

Philip Mahoney’s strategy for the group rests on delivering the promise of Accor’s brands for its guests through product and concept development, including overseeing restaurant, bar, and event space design for new hotels and renovations, alongside contributing to Accor’s sustainability commitments.

Moreover, he will work on driving added value for hotel owners through marketing, pricing, and cost optimization initiatives, as well as leveraging concept implementation opportunities through Accor’s portfolio of restaurant brands and partner operators, and finally; cultivating the talent of Accor colleagues through broad-ranging learning programs and the many development opportunities which the region has.

 “I am very pleased to join Accor on this journey and I truly believe we can take big steps forward to enhance F&B across our hotels in the region,” says Philip Mahoney, Vice President of Food & Beverage for Accor India, Middle East, Africa & Turkey”. “In our industry, creating great experiences for customers is our priority and working hand in hand with colleagues is essential in creating these!” 

Ingredient Ideology | Snacky Treats with Savoury Tarts By: Dr. Kaviraj Khialani- Celebrity Master Chef.

Snacky Treats with Savoury Tarts

A tart is a baked dish consisting of a filling over a pastry base with an open-top not covered with pastry. The pastry is usually shortcrust pastry; the filling may be sweet or savory, though modern tarts are usually fruit-based, sometimes with custard. A tart is also referred to as a baked dish consisting of a filling over a pastry base with an open-top not covered with pastry. The pastry is usually shortcrust pastry; the filling may be sweet or savory, though modern tarts are usually fruit-based, sometimes with custard. Tartlet refers to a miniature tart; an example would be egg tarts. The categories of 'tart', 'flan', 'quiche', and 'pie' overlap, with no sharp distinctions. 

the French word tarte can be translated to mean either pie or tart, as both are mainly the same with the exception of a pie usually covering the filling in pastry, while flans and tarts leave it open. Tarts are thought to have either come from a tradition of layering food or to be a product of Medieval pie-making. Enriched dough (i.e. shortcrust) is thought to have been first commonly used in 1550, approximately 200 years after pies. In this period, they were viewed as high-cuisine, popular with nobility, in contrast to the view of a commoner’s pie. While originally savory, with meat fillings, culinary tastes led to sweet tarts to prevail, filling tarts instead with fruit and custard. Early medieval tarts generally had meat fillings, but later ones were often based on fruit and custard/cream, etc.

there are a number of ways in which we can use tarts/ tartlets in both sweet and savoury ways in our recipes/ cuisines and kitchens. Some of the common characteristics of a good tart include that a Tart is a dessert or savory preparation which has a bottom crust and shallow sides. The crusts are made from pastry dough, which is usually made using flour, sugar, unsalted butter, and ice-cold water. The goal is to get a thick, firm, and crumbly crust. The filling is directly added to the crust, which is later baked to make it settle down. One of the most common tart bases used for a long time now is shortcrust pastry, while a Shortcrust pastry dough is a simple recipe used for pies, tarts, and quiche. It calls for just four ingredients—flour, fat, salt, and water—and the ratio of flour to fat is usually 4-to-1 [ has also been modified and or redesigned by many bakers as well] Shortcrust pastry is easy to make and can be prepared either by hand or with a food processor.

We also come across products made with a base of puff pastry/ flaky pastry tarts/ filo pastry sheets can also be used to prepare small tarts shells/ cup like shapes to fill with savoury delicacies and more. The best option today we all look for is the ready to use tarts which are available in a nearby market place. We prefer to avoid doing lengthy steps and time-consuming recipes sometimes in that case this convenience cooking concept really works well for parties / get together etc.

Here are a few interesting and easy to dress up canape concepts that work well as snacks/ starters/ appetizers and more!

Recipe-1] BEET AND WALNUT TARTS

Ingredients:

Tart shells /short crust/ canape cups- 12- 16 pieces

For the stuffing:

Oil- 1 tsp

Butter-1 tsp

Garlic-1 tsp chopped

Shallots- 5-6 no sliced

Boiled beetroot- 2 medium-sized, peeled, small dices

Boiled sweet corn-1/2 cup

Feta cheese- 2-3 tbsp.

Salt and pepper to taste

Fresh parsley- 2 tsp chopped

Chaat masala-1/2 tsp

For the final dressing:

Lime juice- 2 tsp

Honey- 2 tsp

Chili flakes- ½ tsp

Spring onion greens- 2 tbsp. chopped

Walnuts-2 tbsp. chopped

For non- veg options:

Boiled chopped chicken- ½ cup

Boiled eggs- 1-2 no cut into small pieces

Method:

1. Prepare all the ingredients for the tarts as per the recipe.

2. The tart shells need to be kept ready to use.

3. To prepare the stuffing for the tarts, heat oil and butter in a pan, add in garlic and shallots and saute them for a few seconds.

4. Add in the corn, beetroot, seasonings, herbs and cook it for 2 mins, turn off the flame and allow to cool a little.

5. Now add in the final dressing ingredients along with feta cheese and walnuts into the mixture, keep the mixture at room temperature.

6. Just before serving the tarts the prepared filling can be stuffed or spooned into the tart shells and can be garnished appropriately and arranged on a platter.

Recipe- 2] CHICKEN CHEESE TARTS

Ingredients:

Short crust tart shells/ filo tarts/ canape cups- 12- 16 pieces

For the stuffing:

Oil-1 tsp 

Butter- 1 tsp

Maida- 2 tsp

Milk- ¾ cup

Cheese- 2-3 tbsp. grated

Boiled chopped chicken-1 cup

Salt and pepper to taste

Red/yellow/ green capsicums- 2-3 tbsp. chopped

Mixed herbs- ¼ tsp

Chili flakes- ½ tsp

Tomato ketchup-2 tsp

Capsico sauce-1/2 tsp

Parsley- 2 tsp chopped

Sliced black/ green olives- 2 tsp

Method:

1. Prepare all the basic ingredients needed for the filling as per recipe.

2. Heat oil and butter in a pan add in the maida and cook it for 5- 7 seconds add in hot milk and stir well, add in the chicken pieces, a little fresh cream as well to enrich the filling, add salt, pepper, herbs, chili flakes.

3. Cook the mixture for 2-3 mins, add capsicums/ olives etc as per choice and mix well, turn off the flame and allow to cool a little.

4. Just before serving place the prepared filling into the tart cups or shells, top with a little grated cheese and place under a hot oven/ salamander to lightly melt the cheese, serve warm.

Recipe- 3] ITALIANO TARTS

Ingredients:

Short crust tarts/ canape cups/ filo tarts – 12-18 pieces

For the stuffing:

Oil-1 tsp

Butter-1 tsp

Garlic-1 tsp chopped

Onion-1 small chopped

Ham/ salami- ½ cup chopped

Boiled macaroni pasta-1/2 cup

Green/red/yellow capsicums-2-3 tbsp.

Fresh cream-1/4 cup

Cheese-2-3 tbsp. grated

Capsico sauce- 1 tsp

Salt and pepper to taste

Fresh basil/ mixed dried herbs- 6- 8 no/ ½ tsp

Chili flakes-1/2 tsp

Parsley-2-3 tsp chopped

For veg options:

Crumbled paneer/tofu- ½ cup

Capsicums-2 -3 tbsp. chopped

Soya keema- ½ cup cooked

Boiled mashed potatoes-1/2 cup

Method:

1. Prepare all the ingredients as per the recipe.

2. Keep the tart shells ready to use and then start the filling.

3. Heat oil and butter in a pan, add in the garlic and onions and saute for a few seconds, add in the non-veg/ veg ingredients as per choice and add seasonings, herbs, chili flakes.

4. Cook the mixture for 2 mins, add in the pasta, capsicums, and fresh cream, little cheese and mix well, turn off the flame.

5. Place the filling into the tart shells top with a little more cheese and bake in a pre-heated oven at around 150 degrees celsius for 8-10 mins and garnish with fresh herbs and serve.

Recipe- 4] SPINACH AND EGG TARTS

Ingredients:

Canape cups/ short crust tart shells/ filo tarts- 12- 16 no

For the filling:

Oil-1 tsp 

Butter-1 tsp

Garlic- 1 tsp chopped

Onion-1 small chopped

Green chili-1 tsp chopped

Spinach-1 cup, blanched and chopped

Paneer/tofu for veg options-1/2 cup crumbled

Boiled chopped eggs- for non-veg- 2-3 no

Salt and pepper to taste

Mixed herbs- ½ tsp

Flax seeds/ pumpkin seeds- 2 tsp

Chili flakes-1/2 tsp

Capsico sauce- ½ tsp

Tomato ketchup-2-3 tsp

Cheese-2-3 tbsp. grated

Fresh cream-1/2 cup

Mixed fresh herbs for garnish

Method:

1. Prepare all the ingredients as per the listed ones in the recipe.

2. The tart shells to be kept ready to use beforehand.

3. Heat oil and butter in a pan saute the garlic and onion for a few seconds add in the spinach, salt, pepper, herbs, chili flakes.

4. If using paneer or tofu add them in or add in the eggs, mix well add fresh cream and little grated cheese or cream cheese and mix well.

5. Add in the tomato sauce, Capsico and turn off the flame, add in the choice of seeds as mentioned for a little crunch.

5. Now place the filling into the tart shells, top it with a little cheese and flash the tarts into a hot oven for a few mins, around 150 degrees celsius for 6- 8 mins.

6. Remove the tarts from the oven, place them on a serving platter and garnish them appropriately with olives, jalapenos, fresh herbs, micro-greens etc and serve.

Recipe- 5] TIC TAC TOE SPROUT TARTS

Ingredients:

Short crust tarts/ canape cups/ filo tart shells- 12- 16 no

For the filling:

Oil- 1 tsp

Butter-1 tsp

Garlic- 1 tsp

Onion-2 tbsp. chopped

Green chilies- 1 tsp chopped

Boiled/blanched sprouts- 1 cup

Cucumber-1 small, peeled and chopped

Tomato -1 small, chopped

Mint leaves- 12-15 no

Salt and pepper to taste

Roasted crushed cumin- ½ tsp

Chaat masala-1/2 tsp 

Tamarind chutney- 2-3 tsp

Schezuan sauce-1-2 tsp

Tomato sauce- 1-2 tsp

Chopped coriander-2 tsp

Anardana-2-3 tbsp. fresh

Salt and pepper to taste

Mixed herbs-1/4 tsp

Chili flakes-1/2 tsp

Nylon sev/ bhujia sev- 2-3 tbsp. for garnish

Method:

1. Prepare all the ingredients as listed for the recipe for the tarts.

2. Keep the tart shells ready to use and then start the filling.

3. Heat oil and butter in a pan saute the garlic and onions for a few seconds, add in the blanched sprouts or raw as well can be added for a better crunch.

3. Add in the salt, pepper, herbs, chili flakes, tomatoes, and cook for 2-3 mins, add in green chilies and turn off the flame.

4. Now add in the sauces, chutney as per taste and choice, add coriander, cucumber and toss it all up.

5. This filling can be served cold as well in ready to eat tarts/cups. Assemble them on a serving platter, garnish with fresh anardana and garnish with mint leaves etc and also add a dash of chaat masala, sev, bhujiya, grated cheese if desired and enjoy it.

Recipe- 6] ALOO BHUJIYA TARTS

Ingredients:

Canape cups/ ready to use tart shells- 12- 16 no

For the stuffing:

Boiled potatoes- peeled and diced

Boiled sweet potato-1/2 cup cubed

Oil-2 tsp

Garlic-1 tsp chopped

Ginger-1 tsp chopped

Green chilies -1 tsp chopped

Spring onion-2-3 tbsp. chopped

Salt and pepper to taste

Water-4-5 tbsp.

Soy sauce- 2 tsp

Red chili sauce-1 tsp

Green chili sauce- 2 tsp

Chaat masala-1/2 tsp

Tomato- 1 medium sized, chopped

Lime juice- 2 tsp

Aloo bhujia- ¼ cup for garnish

Mint and coriander leaves- 2 tbsp. chopped for garnish.

Method:

1. Prepare the tart shells/ canape cups in advance and keep them ready to use.

2. To start the recipe for the filling, heat oil in a pan add in the garlic, ginger, green chilies, onions and saute for 1 min.

3. Add in the potatoes, sauces, salt and pepper, herbs etc to taste and mix well. Add a little water if needed.

4. Cook the potato mixture for 2 mins, turn off the flame, add in the tomatoes, chaat masala, lime juice, mint and coriander and mix well.

5. Just before serving, place the aloo mixture into the canape cups and garnish with mint, coriander and aloo bhujiya and assemble on a serving plate, ready to go.

Marriott Guests Can Now Seamlessly Purchase Travel Insurance When They Book Directly with Marriott

Unique Plans Provide Protection for Guests’ Entire Trip

Today, Marriott announced guests residing in the U.S. can seamlessly ensure their domestic and international travels with Allianz Partners when booking their hotel stay on Marriott.com and the iOS version of the Marriott Bonvoy mobile app. Unlike typical travel insurance for individuals, Allianz Global Assistance plans developed for Marriott can cover everyone staying in the room(s) including friends or family and may provide reimbursement for pre-paid, non-refundable expenses like airfare, expenses incurred during covered travel delays and medical emergencies, and more – providing benefits for much more than just the cost of hotel stays.

Plans available to Marriott guests may include protection for eligible trip cancellation costs due to a covered illness, injury, and more, up to a maximum amount. They may also include benefits for unexpected expenses caused by covered travel delays and trip interruptions such as the cost of rebooking flights, booking an airport hotel room for the night, or paying for a taxi. Depending on the plan purchased, costs for covered emergency medical care during a trip and delayed or lost baggage or personal belongings may also be covered. In addition, the plans can cover other pre-paid, non-refundable trip expenses, such as tours, activities and entertainment and sports tickets.

“Taking care of our guests while they explore the world, has always been a core principle for our company and today’s less predictable travel environment, resulting from the pandemic, has made the need to protect travel decisions more urgent." said Peggy Roe, Global Officer, Customer Experience, Loyalty and New Ventures, Marriott International. “Together with Allianz Partners, we are designing new and innovative ways to provide guests with confidence and peace of mind when they travel. Our industry leading product provides protection for multiple travelers in the party and protects trip purchases beyond the hotel stay. Our new travel insurance product is another example of how we are transforming to provide more thoughtful benefits and value to travelers across their entire trip.”

“We’re delighted to offer Marriott’s valued guests the opportunity to conveniently purchase our award-winning travel insurance and assistance while booking their next stay on Marriott.com,” said Elena Edwards, CEO of Allianz Partners USA. “We’ve created new products just for Marriott customers, and we hope these products will provide travelers with the confidence they need to book their next memorable stay,” added Ricky Horwitz, Chief Sales Officer, Global Travel at Allianz Partners Group.

Other plan benefits include a 24/7 team of multilingual, trained experts to help guests with medical and other travel-related emergencies. Services can include providing destination information, arranging roadside assistance, and making transportation arrangements. Policyholders can also enjoy the benefit of concierge services and take advantage of personal assistance from a team of experts to help get the most out of their travels, like securing tickets to shows, making restaurant reservations and booking spa treatments or a round of golf.

With the launch of this collaboration with Allianz Partners, Marriott guests don’t have to spend valuable time researching and selecting travel insurance. Guests will be given the opportunity to purchase insurance for their trip when they select their preferred hotel on Marriott.com. To provide as much flexibility as possible, there are a range of Allianz Global Assistance policies that vary in price, coverage, and benefits.

When a guest chooses to purchase travel insurance, the cost is added to the total cost of their stay and is charged in a single transaction. Guests have the flexibility to cancel their insurance plan within 15 days of purchase (or more, depending on state and plan) if their travels have not begun. Plans from Allianz Partners on Marriott.com can be purchased upon booking or prior to departure and even include plans that accommodate reservations for a same day check-in. In addition to the seamless purchase experience available on Marriott.com and the iOS version of the Marriott Bonvoy mobile app, it will be available next year in the Android version of the app.

Renaissance Hotels Unveils Its Latest Resort in the Island of the Gods

Renaissance Hotels, part of Marriott Bonvoy’s portfolio of 30 extraordinary hotel brands, unveils its second property in Island of the Gods with the opening of Renaissance Bali Nusa Dua Resort. Perched on the hills above Nusa Dua and overlooking sprawling views of the lush green canopy and Indian Ocean, the new resort features 310 stylish guest rooms and four thematic pools, destined to welcome travelers to discover unexpected gems in the tropical destination.

“Nusa Dua has long been a spirited and sought-after enclave in Bali, surrounded by natural beauty, culture, and history,” said Catherine Flint, Director, Global Brand Management, Renaissance Hotels. “We are thrilled to grow our portfolio in the island, bringing our signature spin on the hotel experience to deliver an unexpected adventure through a local frame of mind.”

Drawing inspiration from the grand theatrics of traditional Balinese dances, especially the Barong Dance, the design of the Renaissance Bali Nusa Dua Resort pays homage to one of the oldest forms of performing arts of the island. The newly opened resort is an ode to the richness of Balinese culture, brought to life by the meticulous design work of P49 Deesign. Created as sacred rituals and for entertainment, traditional Balinese dance routines are heavily influenced by nature and guests can discover these highlights in the ‘Good versus Evil’ murals and prints at R Bar, the vibrant industrial-style design at the Backstage, as well as the charming dance performance patterns adorning the backdrop of the ballroom.

The 310 guest rooms and suites are thoughtfully-designed as a tribute to the island’s heritage – with a Balinese mask pattern on the ceiling, a modern invention of ‘Balinese dancer’s head’ gobo light, and turquoise-accented walls for a sense of calm. Featuring breathtaking views of the island, the stylish rooms are seamlessly designed, with spacious bathrooms. A homage to the natural elements of the island, decorative wall ceramics adorn the walls to enhance the look of the space, with a freestanding ivory bathtub as its centerpiece.

Anchoring the six tempting food & beverage experiences at the resort is Backstage, an all-day dining restaurant offering wide selections of local and international favorites at its buffet and live stations. Lion X is a contemporary Chinese restaurant with innovative offerings such as Dim Sum as well as Cantonese and Sichuan cuisine with modern twist. The authentic Indonesian restaurant, Nusantara by Locavore, spotlights the country’s culinary heritage with a fresh look at its regional cuisines. A pottery atelier and cooking lab by day, Tanah Liat transforms by evening into an arts-and-crafts inspired restaurant featuring locally sourced fresh seasonal seafood and plant-based cuisines. Atomic 17 is the resort’s resident pool bar which serves fresh juices and smoothies as well as purist cocktail as the day progresses. Integrating the lobby and lounge, R Bar is where guests can relax and unwind over crafted cocktails, cold-brew coffee, and more by an expert mixologist and barista. As part of the signature Evenings at Renaissance programming – a ritual that ushers the transition of daytime to nightfall – R Bar transforms into an elevated venue where guests and locals can mix and mingle over a full cocktail program and live music every evening.

Guests can relax at The Spa wellness center with treatments inspired by the art of the Balinese healing method or keep up with their fitness regime at the 24-hour gym. Featuring four thematic pools, the main pool is located across the lobby whereas the jungle pool mimics the natural beauty that the island is renowned for – crowned in lush greenery and along a man-made waterfall. The lagoon-like jungle pool is also where The Cove is located, a stunning wedding venue with an aisle stretching right to the heart of the pool.

The resort offers 12,055 square feet of flexible function space to host events for any special occasion. Fully equipped with advanced audiovisual capabilities, the Grand Ballroom can accommodate up to 1,100 persons. Perfect for business meetings, the resort has five event rooms and a maximum of seven breakout rooms. Renaissance Hotels’ R.E.N. Meeting program features a dedicated event team committed to deliver seamless event experiences.

The Renaissance Navigator, the brand’s on-property neighborhood expert, is always on hand to help guests uncover the best local discoveries and the hidden gems that can only be experienced in that destination. For art aficionados, Museum Pasifika showcases artworks about Bali, painted by different artists from all over the world. For the adventurous, Bali Paragliding is a great way to enjoy Nusa Dua with a bird’s eye view. Guests can discover the best that Bali has to offer at At The Corner, where they can find unique selections of local accessories and women’s products as well as Jenggala, a store selling ceramics made by local artists.

The resort also showcases the spirit of the neighborhood through its unexpected design and local collaborations. At the resort, all Front office associates, navigator, and Rbar ambassadors are donned with outfits designed by acclaimed designer Paul Ropp, the iconic Bali-based fashion house, featuring bold and vibrant colors that match with the resort’s design and reflect the Balinese culture.

“We look forward to welcoming business and leisure travelers to discover the unexpected experiences in one of the most inspiring neighborhoods in Bali, as well as curating a relaxing and comfortable stay for them through our design-led spaces and excellent food & beverage experiences,” said Jeffrey Tyler, General Manager.

Situated on the southern part of Bali, Renaissance Bali Nusa Dua Resort is a short 15-minute drive away from the Ngurah Rai International Airport, providing easy access for international and domestic travelers. The resort is also within close proximity to the renowned Nusa Dua Beach for those to enjoy the sun and beach.

Renaissance Hotels participates in Marriott Bonvoy, the award-winning travel program from Marriott International. Marriott Bonvoy members will earn points for their stay at Renaissance Bali Nusa Dua Resort, and at other hotels and resorts across Marriott Bonvoy’s portfolio of 30 extraordinary brands, including all-inclusive resorts and premium home rentals, as well as through everyday purchases with co-branded credit cards. Members can redeem their points for experiences including future stays, Marriott Bonvoy Moments, or through partners for luxurious products from Marriott Bonvoy Boutiques. With the Marriott Bonvoy app, members enjoy a level of personalization and a contactless experience that allows them to travel with peace of mind.