Clarks Exotica Earns National Recognition for Excellence in Services & Operations at Exhibition Excellence Awards 2025

Bengaluru, June  - Clarks Exotica Convention Resort & Spa has been awarded 1st Runner-Up in the ‘Excellence in Services & Operations’ category at the prestigious Exhibition Excellence Awards (EEA) 2025, held at the CICDO Exhibition Center, Mumbai. The recognition cements Clarks Exotica’s standing as one of India’s foremost hospitality and MICE (Meetings, Incentives, Conferences, and Exhibitions) destinations, driven by operational precision, personalization, and seamless team synergy.

Clarks Exotica’s service excellence stems from its highly tailored approach to hospitality, designed around four key guest segments: MICE clientele, destination weddings, FITs (Free Independent Travellers), and airline crew. Each group enjoys a curated and memorable experience:

• MICE guests are welcomed with company-branded amenities, bespoke drinks, themed room décor, and decadent desserts.
  
  

• Wedding guests are greeted with in-room surprises like festive sweets, handwritten notes, and thoughtful gestures for family comfort.
  
  

• FITs enjoy wellness hampers, dietary-personalized dining, and joyful touches like birthday and anniversary surprises.
  
  

• Airline crew benefit from frictionless check-ins, restful accommodations, and efficiency tailored to tight turnaround schedules.

In 2024–25, Clarks Exotica implemented strategic upgrades across its infrastructure and operations. These improvements led to tangible guest satisfaction and industry recognition:

• Booking.com rating increased from 7.4 to 8.4
  
  

• Tripadvisor ranking climbed to #22 out of 1,136 hotels in Bengaluru
  
  

• Agoda’s 2024 Customer Review Award was secured with a score of 8.1

This milestone is a reflection of the collective drive of a cross-functional team led by Mr. Varun Sharma, General Manager - Operations, whose vision, leadership, and guest-first approach were instrumental in aligning all departments toward consistent service excellence.

• Rakesh Kumar & Team (Director – Rooms Division): Simplified and personalized guest journeys
  
  

• Chef Suresh & Team (Executive Chef): Elevated culinary diversity with creativity and care
  
  

• Satyabrata Samal & Team (Assoc. Director – Housekeeping): Introduced eco-friendly practices and swift turnaround SOPs
  
  

• Senthil Kumar & Team (Assoc. Director – F&B): Enhanced banquet service and guest engagement with training and surprise elements
  
  

• Kuldeep Singh & Team (Chief Security Officer): Reinforced guest confidence with seamless safety operations

• Raghavendra Srinivasa & Team (IT Manager): empowered operations with reliable digital infrastructure, event tech support, and secure guest connectivity solutions, ensuring smooth backend systems that amplified the front-end experience.

• Chetan  & Team (Chief Engineer): Maintained operational uptime with sustainable engineering excellence

Balaji M, CEO of Clarks Exotica, shared, "This award is a true reflection of what happens when passion meets process. It’s not about doing one thing differently—it’s about doing everything thoughtfully. From room presentation and food production to personalised service, every touchpoint reflects our commitment to care delivered with consistency. We are proud, not just of the recognition, but of the trust our guests place in us every single day. This honour belongs to the incredible team that makes Clarks Exotica what it is—resilient, warm, and guest-obsessed."

Located just 15 minutes from Kempegowda International Airport and nestled across 70 acres of lush greenery, Clarks Exotica Convention Resort & Spa is a premier destination for exhibitions, conferences, leisure travel, weddings, and airline layovers. With over 15 versatile venues, modern infrastructure, and thoughtfully curated experiences, Clarks Exotica is redefining luxury hospitality with warmth, scale, and precision.

Clarks Exotica Convention Resort & Spa Unveils the Ocean Convention Center: A Pioneering Venue Redefining MICE Experiences

Bengaluru, May 2024 - Clarks Exotica Convention Resort & Spa is proud to unveil the Ocean Convention Center. This expansive and technologically sophisticated event venue is meticulously crafted to elevate any gathering into a truly exceptional experience. The Ocean Convention Center signifies a transformative development within the Meetings, Incentives, Conferences & Exhibitions (MICE) industry, boasting unparalleled versatility and effortlessly accommodating a diverse array of event formats.

"The Ocean Convention Center embodies our vision for the future of MICE experiences," declares Mr. Balaji M, CEO of Clarks Exotica Convention Resort & Spa. "This remarkably adaptable venue effortlessly caters to a comprehensive spectrum of event formats. Encompassing a total event space of 72,000 square feet, the space can be efficiently transformed to accommodate an intimate gathering of up to 1200 guests in a clustered configuration, a traditional theatre-style presentation for up to 3000 attendees, or a dynamic floating arrangement for a staggering 5000 guests."

Strategically situated, just 10 minutes drive from the Bangalore Airport, the Ocean Convention Center ensures effortless arrival and departure for attendees. Its proximity extends to the heart of the city, just a 30-minute drive away. This prime location offers a perfect balance between accessibility and serenity.

"What truly sets us apart is our unique location," explains Mr. Balaji. "Clarks Exotica stands as the sole convention resort in Bangalore surrounded by nature. Nestled within the township, the Ocean Convention Center boasts more than 10,000 trees in the township, offering a refreshing ambiance unlike any other MICE venue in the city."

The Ocean Convention Center takes pride in its remarkable versatility.  This multifaceted venue effortlessly transforms to accommodate a comprehensive array of gatherings, from strategic corporate meetings and industry-leading exhibitions to expansive trade shows attracting international clientele.  The space seamlessly transitions to host prestigious conferences, residential retreats fostering collaboration and innovation, and exquisite weddings promising a truly unforgettable experience.  Building upon Clarks Exotica's well-established reputation for hosting over 40 weddings annually, the Ocean Convention Center is poised to become the undisputed leader amongst five-star properties in South India.  This premier venue boasts not only unparalleled luxury but also a dedicated and technologically advanced convention facility, ensuring flawless execution of any event, regardless of scale or complexity.

The Ocean Convention Center provides remarkable flexibility to accommodate a diverse range of events. Featuring ten breakout halls and two dedicated boardrooms, the venue caters to intimate gatherings and strategic planning sessions with ease.  For larger affairs, expansive event spaces ranging from 300 to a staggering 10,000 square feet offer ample room.  This adaptability is complemented by a state-of-the-art infrastructure, ensuring flawless execution of any event.  A dedicated team of event professionals provides personalized service, meticulously exceeding expectations at every turn.  To further enhance the holistic event experience, Clarks Exotica boasts an existing inventory of 151 well-appointed rooms ideally suited for residential events, with a planned expansion of 150 additional rooms in the near future.

In closing, Mr. Balaji emphasises, "The Ocean Convention Center aspires to more than simply hosting events. We orchestrate unforgettable experiences that leave a lasting impression."

Recognizing the paramount importance of guest convenience, the Ocean Convention Center prioritises a seamless experience from arrival to departure.  This commitment is exemplified by the venue's extensive parking facilities.  With ample space dedicated to accommodating up to 1,000 vehicles, the Ocean Convention Center caters to large conferences and exhibitions with ease.