NEWS | Subway Announces Its Largest Ever Master Franchisee Partnership With Everstone Group To Expand Its Presence In India

New Delhi, India – Subway®, the world’s largest restaurant brand, today announced significant expansion in India, Sri Lanka and Bangladesh, as the company signed a master franchise agreement with Everstone Group (Everstone), a South Asia focused leading private investment firm. The agreement is one of the largest master franchise agreements in QSR history. 

Everstone, with expertise in growing and building brands in India and South Asia, will lead Subway on an ambitious growth trajectory, with a commitment to more than triple the number of restaurants in 10 years from the nearly 700 locations that exists today.

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

“Today’s announcement represents a significant step in Subway’s transformation journey and global expansion plans,” said John Chidsey, Chief Executive Officer of Subway.  “Everstone, with extensive knowledge and proven restaurant operational expertise in the region, is the ideal partner as we begin this new chapter for Subway in India and South Asia.”

“The scale of this agreement is unprecedented and will ensure that Subway’s presence across India will more than triple over the next 10 years,” said Mike Kehoe, EMEA President at Subway. “We’ve seen huge demand from existing Subway guests in India and couldn’t be more excited to partner with Everstone to strengthen our presence and bring our beloved subs to even more Indian guests.”

“Subway is an iconic brand and its philosophy of freshly made-to-order and better-for-you food delivered at-home and in-store is central to one of the greatest structural consumer trends we see in South Asia,” said Sameer Sain, Founder and CEO, Everstone Group. “Everstone Group is delighted to be a partner and custodian of Subway in the region. We strongly believe that our significant experience in the QSR space, our strong digital focus, our ability to innovate, as well as our proven execution capabilities, will enable Subway to become a dominant player in the region.”

This new agreement with Everstone is part of Subway’s multi-year transformation journey to improve across all aspects of the brand as the business expands its presence around the world. In EMEA, Subway plans to double its number of restaurants across the region in the coming years and will continue to seek strong partners to support the brand on its journey. 

About Subway® Restaurants

As the world's largest quick service restaurant brand, Subway serves freshly made-to-order sandwiches, wraps, salads, and bowls to millions of guests, across more than 100 countries in nearly 40,000 restaurants every day. Subway restaurants are owned and operated by Subway franchisees – a network that includes more than 20,000 dedicated entrepreneurs and small business owners – who are committed to delivering the best guest experience possible in their local communities.

Subway® is a Registered Trademark of Subway IP LLC.   ©2021 Subway IP LLC

Appointments | IHG Hotels and Resorts has appointed Pankaj Gupta as the General Manager of Crowne Plaza New Delhi Mayur Vihar Noida.

IHG Hotels and Resorts has appointed Pankaj Gupta as the General Manager of Crowne Plaza New Delhi Mayur Vihar Noida.  

Mr Gupta is a self-motivated hotel operation professional with excellent interpersonal skills and a consistent track record. An industry veteran with over 20 years in the hospitality industry, Mr. Gupta brings with him holistic experience including strategic leadership, guest experience, and expertise in revenue analysis, yield management, and sales & marketing. He started his career as a Front Office Associate and since then there is no looking back, he has held various positions and as a General Manager with leading hotels chains: Accor Hotels, Marriott International, and IHG.

His achievements include opening a brand new hotel from the ground up and set up the entire operations, winning the Hotel Leader in South West Asia region in 2018, and many more. He has moved to this role from Holiday Inn Jaipur, spearheading the biggest property in the city center with enormous options for dining and banqueting and he was also responsible for the associates’ elicit performance, culminating fine guest experience and achieving the vision of the hotel.

Taking charge at Crowne Plaza Mayur Vihar, Pankaj Gupta, General Manager said, “I am very excited to embark on this new journey with Crowne Plaza Mayur Vihar. I look forward to creating elevated experiences for our guests and taking the Hotel to the next level of success, hand in hand, with this excellent team”.

As a general manager, he has a diverse leadership team where one style cannot suit all. To make things effective, he usually has a mix of styles which include transformational and coaching. He always keep in mind that one can bring the best out of people when you believe in them and value their past experiences and learning. There might be times when one may come across difficult conversations, at such a situation, his primary objective is to empathize with individuals, understand their viewpoint, analyse and then he comes to conclusions. “He firmly believes leadership is not a position or a title, it is action by setting examples”.

New Launch | Chef Vicky Ratnani launches gourmet burger brand

Ratnani and his team plan to expand Speak Burgers, an online delivery brand, across Mumbai and then India.

Chef Vicky Ratnani along with actor Kashishh Rajput, and entrepreneur Alberto Bestonso has announced the launch of a new burger brand, Speak Burgers. Currently operating out of Pali Hill in Bandra, Mumbai, Ratnani and his team plan to expand this delivery brand across the city and then across the country.

Speak Burgers is presently equipped to handle about 200-300 orders per day, and the brand plans to have a company-owned central kitchen in every city and franchise at least 10 outlets in each city. “We will supply the franchise outlets with our products to ensure quality and consistency,’ Ratnani informed.

Ratnani feels that burgers have tremendous potential in India. “Looking at the growth of the other international burger brands in India which have shown that this is a over a billion-dollar industry and I think burgers are the future vada pav,” he added.

The Indian market is expanding now more than ever and global brands are finding this to be the perfect time to tap into the market. As of now, there are only a few burger chains that have made their presence felt. With Speak Burgers, the team aims to give the consumers an authentic premium gourmet burgers experience.

“The most important aspect for the burgers to reach the customers in perfect condition is the bun. At Speak Burgers, we have put in lots of research and efforts to create a perfect bun that has the perfect blend of taste, texture and consistency, which can hold the sauces and toppings without breaking, becoming soggy like most other burgers. The patties and the cooking process were developed to ensure that they stay crisp and retain flavour till they are eaten,” Ratnani added.

Their menu includes a wide array of vegetarian and non-vegetarian options. The non-vegetarian burger menu consists of some of Ratnani’s signature personal favourites such as the Harissa Lamb Burger, Baja Style Beer Batter Fish Burger and the Buttermilk Fried Chicken Burger served in freshly baked Brioche Buns. For vegetarians, Chef has crafted a special menu consisting of Italian Grilled Veg Burger, Mother Earth Mushroom Burger, Pesto Paneer Burger, to name a few, which are served in a unique light, Peppered Potato Bun.

Marriott News | Marriott inks deal with Wasl for lively W Dubai hotel in Mina Seyahi

W Hotels and Resorts already exist on Palm Jumeirah and Yas Island

The UAE’s third W hotel has been confirmed, this time opening in Dubai’s Mina Seyahi area.

W Hotels and Resorts is one of Marriott’s most luxurious brands and The W Dubai – Mina Seyahi will be no different, with an expected 318 guestrooms, including 26 suites.

Inside, The W Lounge (the brand’s signature take on the hotel lobby) is anticipated to draw inspiration from a Middle Eastern gathering place. Anticipated plans also include a new sunset destination experience by the pool overlooking Mina Seyahi bay, as well as a signature outlet on the 31st floor, with views of Dubai’s Palm Jumeirah.

Marriott’s Candice D’Cruz, vice president – luxury brands, Europe, Middle East & Africa, said: “We are seeing increasing demand for luxury lifestyle brands in Dubai, and with its mix of culture and high-energy lifestyle, the emirate is the perfect destination for the trendsetting W Hotels brand.

“With its unexpected design and iconic, socially-driven ‘Whatever/Whenever service, W Dubai – Mina Seyahi will become a destination within a destination.”

Slated to open in 2022, the new hotel is developed by Wasl.

HE Hesham Al Qassim, CEO of Wasl Asset Management Group, said: “We are pleased to sign this agreement and introduce W Dubai – Mina Seyahi to the renowned Mina Seyahi complex in Dubai Marina. This new property, which is among several other Marriott International hotels that Wasl brought and launched in the emirate, will be an exciting addition to Dubai’s hospitality sector. We continue to look forward to developing further hotels to cement our position as a key player in the hospitality sector.”

Sandeep Walia, COO, Middle East, Marriott International, added: “We are thrilled to strengthen our relationship with Wasl Group to open W Dubai – Mina Seyahi in such an important leisure destination in Dubai. This new hotel underscores our commitment to growing our luxury portfolio in the Middle East, while signifying the demand for the W Hotels brand in the region.”

Event | Novotel Hyderabad Convention Centre celebrates Children’s Day with a special brunch “A Child’s Fair”

Novotel Hyderabad Convention Centre celebrates Children’s Day with a special brunch “A Child’s Fair”

Hyderabad: 15th November 2021:  Novotel Hyderabad Convention Centre organised  a Children’s Day Special Brunch on 14th November 2021 at Food Exchange. The hotel celebrated the National Children’s Day in an innovative way by organizing “A Child’s Fair” with a dream-like setting of perfect weather, fun games, and an array of national and international cuisines .  The event transited the kids on a joy ride and reminded guests of their beautiful childhood memories.  The event was adorned with  with fun-filled balloons, live music band, Face painting, tattoo artists, games jockey along with various kinds of food across the world. The kids enjoyed the colorful desserts counters and they also baked ginger cookie and ginger houses with the help of chefs and their parents.  

To make the big day more memorable a separate kid’s zone was created which was loaded with activities like trampoline, bouncy, X box, caricature painting and Super hero character. Apart from traditional cuisine the buffet will include Asian, Indian, Western delicacies along with Teppanyaki Ice Cream live counter and a unique Egg Station along with chat counters.

According to Mr. Manish Dayya, General Manager, Novotel Hyderabad Convention Centre, “We are delighted to organise ‘A child’s Fair’ on the occasion of Children’s Day at Novotel Hyderabad Convention Centre . The event was planned to help kids and families unwind and  relax in a beautiful environment. Our team included all elements to take guests on memory lane with an array of fun elements and an amazing spread of foods. We are taking utmost care and will be strictly adhering to all the government-provided norms and regulations.”

Award | Uttarakhand gets awards in three categories in tourism sec

Proving its excellence in tourism in the country, Uttarakhand has won prestigious national level awards in three categories. Among them, the state has won the Best Wildlife Destination, Best Adventure Destination and Best Spiritual Destination Award. The Union Tourism Minister Shri G. Kishan Reddy presented the awards to The Minister of Tourism, Shri Satpal Maharaj.

India's finest tourist destinations were given awards in 9 separate categories. Out of these, Uttarakhand has won three awards. Jim Corbett National Park in the state has been declared as the Best Wildlife Destination, Rishikesh as The Best Adventure Destination and Kedarnath as the Best Spiritual Destination.

Adding more in this Union Tourism Minister Shri G. Kishan Reddy said, "Under the guidance of  our Honourable Prime Minister Shri Narendra Modi, major initiatives are being taken to promote domestic tourism and promoting India internationally."

The India Today Tourism Survey and Awards 2021 were distributed in New Delhi on Friday. After receiving the award, The Tourism Minister Shri Satpal Maharaj said, "Since Corona, Uttarakhand has emerged as a major hub in tourism, wellness tourism and AYUSH. Uttarakhand has been the destination of choice for its natural beauty.

It has been continuously attracting tourists from abroad. We have immense potential for adventure tourism in the state, and we are now a prominent destination for adventure seekers. Keeping this in mind, we are also constantly working to promote adventure sports. While Jim Corbett National Park is a perfect destination for wildlife lovers as well as nature lovers.

Uttarakhand's prestige has increased manifold with these three awards. Our government is committed to promoting tourism in Uttarakhand in an environment friendly manner and development of local communities. We are humbled to receive this honour.“

The tourism minister's aim has also been to promote the alternative pilgrimage sites of the four dhams as winter chardham.

Source

New Opening | Ginger signs new hotel in Dehradun

With the addition of this hotel, IHCL will have seven hotels in Uttarakhand, including three under development

Ginger signs a new hotel in Dehradun, the capital of Uttarakhand. The hotel will be designed around the brand’s lean luxe design and service philosophy of offering a vibrant, contemporary, and seamless hospitality experience to its guests.

Commenting on the signing, Deepika Rao, MD and CEO, Ginger Hotels said, “It is a proud moment for us. The beautiful city of Dehradun is an important economic hub for Uttarakhand with the development of Software Technology Parks and Special Economic Zones. It is also a gateway to several tourist destinations in the North. We are delighted to partner with Tanishk Garg for this project.”

Strategically located on Rajpur Road going towards Mussorie, Ginger Dehradun will have convenient access to popular leisure destinations and commercial hubs of the city. The hotel will feature 72 keys in Ginger’s signature Lean Luxe design, Café Etcetera – the all-day diner, a conference room, and a fitness centre.

Located in the Doon Valley at the foothills of the Himalayas, Dehradun is a notable academic and research hub. The city has many well-known institutions including The Indian Military Academy, Forest Research Institute, and The Doon School.

With the addition of this hotel IHCL will have seven hotels in Uttarakhand, including three under development.

NEWS | The Ritz-Carlton Maldives, Fari Islands Debuts Behind the Bar Program Featuring Guest Bartenders from World’s 50 Best Bars

The Ritz-Carlton Maldives, Fari Islands is debuting a new guest bartending series aptly titled Behind the Bar. This program will feature some of the top bartenders and bring several of the World’s 50 Best Bars to Fari Islands, and we are hoping it might be of interest to your readers.  

Kicking off the program on November 3-4, 2021 is Little Red Door. The confidential den tucked in the discreet rue Charlot is known as a Parisian institution in the cocktail arts since 2012. Ranked in the very selective list of the 50 Best Bars for seven years, it is continually recognized for its tailored team of bartenders who are able to imagine clever drinks according to the mood and preferences of the clients, and also distinguishes itself by the creativity of its breaking codes and pushing senses menus. Guests of The Ritz-Carlton Maldives, Fari Islands can join the guest mixologists at Eau Bar for an extraordinary cocktail experience or take part in the Cocktail Lab hosted by Little Red Door, that will dive into the art of cocktail conception and the connection the colors have in creating different sensations.  

The Behind the Bar program will be continuing through 2022 and has confirmed the following guest bartenders:  

∙ Three Sheets – November 29-30, 2021  

o Three Sheets is an award-winning cocktail bar opened by Max and Noel Venning in 2016. Known for being able to be ordered by strength, each section of their menu – be it One, Two or Three Sheets – offers a minimalist presentation and explosion of flavors. Noel Venning, Head Bartender and Owner of Three Sheets, will take over Eau Bar for two nights and offer a Cocktail Lab for all to discover the secrets behind this renowned cocktail bar.  

∙ Tjoget– December 18-19, 2021  

A perfectly balanced neighborhood bar, where drinks are inspired by the flavors and fragrances of Southern Europe, Northern Africa, and the Middle East. Conceived and managed by two bartenders, Andreas Bergman and Joel Söderbäck, the cocktail bar has always been the beating heart of Tjoget.

Source

Ingredient Ideology |The Ravishing Ravioli By Dr. Kaviraj Khialani- Celebrity Master Chef

The Ravishing Ravioli

Fresh home-made pasta varieties to relish

Italian cooking is one of the favorites of many of us and the very name of pasta and pizzas is so very inviting and mesmerizing. The basic of this universally accepted cuisine revolves around a few choice of ingredients which suit almost all of us and it starts from the varieties it has to offer from vegetarian to poultry, meat, seafood and even vegan in today’s times.

The word pasta as it goes back into history was all hand crafted and the chefs have designed some really amazing creative pieces of art with shapes and sizes of pasta which today are on menu cards across the globe with everyone’s own little twist of taste and flavors modifying it to suit the need of every guest and foodie.

To me ravioli has been a very exciting experience since it is possible to stuff these two sheets of pasta sheets with almost anything you can think of as your most favorite to the unusual combinations as well come out really well when tried out with a little open mind and out of the box. The concept of a ravioli is to place a filling between two sheets of pasta and seal the edges, ensure they open during boiling or frying and then they are tossed in a sauce or served with a dip when fried.

Innovation with ravioli from my kitchen include cheesy chicken tikka olive ravioli with creamy makhani sauce, palak aur soya ki ravioli tossed in a coriander peanut pesto sauce, shrimps cooked with butter garlic and dill leaves stuffed into a ravioli and then fried, served with a mayonnaise based tangy desi cocktail dip and the list goes on and on.

Here are a few of my all-time ravioli recipes to try out in your kitchens and enjoy the ravioli delicacies!

Recipe-1] CHEESY RAVIOLI WITH WALNUT PESTO

Ingredients

For the Ravioli dough:

Maida- 1 cup

Salt -1/4 tsp

Olive oil/ oil-2 tsp

Mixed herbs-1/4 tsp

Chili flakes-1/4 tsp

Egg-1 no optional

Warm water-as needed.

For the cheesy stuffing:

Oil-1 tsp

Garlic-1 tsp chopped

Onion-1/2 chopped

Cottage cheese-1/2 cup grated

Green capsicum-1/2 chopped

Salt and pepper to taste

Mixed herbs and chili flakes to taste

Cheese-2 tsp grated

For the walnut pesto:

Basil leaves- 1 cup

Garlic-1 tsp

Walnuts- 4-6 no

Olive oil/oil- 2 tbsp.

Chilled water-2 tsp

Lime juice-2 tsp

Salt and pepper to taste

Parmesan cheese/ cheese-2 tsp grated.

Method:

1. Prepare the ravioli dough and cover and keep for resting under a damp kitchen towel for 15-20 mins, divide the dough into 2 and roll out 2 thin rotis and cut the edges shape them into rectangle shapes of same size, side by side.

2.Heat oil in a pan and saute the ingredients for the stuffing and cook for 2-3 mins and remove, cool completely.

3.Using a chutney grinder, combine all ingredients for the pesto and churn them all into a nice chutney concept, remove and keep chilled.

4. Place the cooled filling on the rectangle sheets around 1 tsp, keep some gap between two. After placing the filling apply a paste of maida and water on all sides and edges and sandwich with the second sheet and using a fork pinch the sides, cut into small squares as per filling placed and boil the ravioli in boiling water for 3-4 mins and remove.

5. In a bow toss together the prepared pesto sauce with the ravioli and add cheese, cherry tomatoes and olives, basil etc and serve as a pasta snack or a mini meal concept.

Recipe-2] FRIED KEEMA MATTAR RAVIOLI

Ingredients

For the Ravioli dough:

Maida- 1 cup

Salt -1/4 tsp

Olive oil/ oil-2 tsp

Mixed herbs-1/4 tsp

Chili flakes-1/4 tsp

Egg-1 no optional

Warm water-as needed.

For the keema mattar stuffing:

Oil-2 tsp

Ginger-garlic-chili paste-1 tsp mix

Onion-1 small chopped

Chicken keema-1 cup

Green peas-1/4 cup boiled

Salt to taste

Garam masala powder-1/2 tsp

Tomato puree-2 tbsp.

Coriander powder-1 tsp

Mixed herbs and chili flakes to taste.

Water to cook the keema.

Cheese- 2 tsp grated.

Oil to deep fry the ravioli.

For the dip:

Tomato ketchup/ sweet chili sauce/ hot garlic sauce can be served.

Method:

1. Prepare the ravioli dough and cover and keep for resting under a damp kitchen towel for 15-20 mins, divide the dough into 2 and roll out 2 thin rotis and cut the edges shape them into rectangle shapes of the same size, side by side.

2. Heat oil in a pan and saute the ingredients for the stuffing and cook the onions until light pink, add in the chicken keema and peas, salt and all masalas, tomato puree and saute for 2-3 mins, reduce the flame add little water just to cook the keema and dry it at the end, cool and add cheese.

3. Place the cooled filling on the rectangle sheets around 1 tsp, keep some gap between two. After placing the filling apply a paste of maida and water on all sides and edges and sandwich with the second sheet and using a fork pinch the sides, cut into small squares as per filling placed and deep fry in medium hot oil for 3-4 mins and remove, drain excess oil on a kitchen paper.

4. Serve the fried chicken keema mattar ravioli with assorted dips or sauces of your choice.

Recipe-3] NUTTY SPINACH STUFFED RAVIOLI

Ingredients:

For the Ravioli dough:

Maida- 1 cup

Salt -1/4 tsp

Olive oil/ oil-2 tsp

Mixed herbs-1/4 tsp

Saffron water-few drops

Egg-1 no optional

Warm water-as needed.

For the nutty spinach stuffing:

Oil-2 tsp

Garlic-1 tsp chopped

Spinach-1 cup blanched and chopped

Salt, pepper, herbs, chili flakes to taste

Cheese- 2 tsp grated

Nuts- almonds/cashews/walnuts-2 tsp chopped

To serve with:

Mayonnaise-chili dip/ hung curd dips/ assorted sauces of your choice.

Method:

1.Prepare the ravioli dough and cover and keep for resting under a damp kitchen towel for 15-20 mins, divide the dough into 2 and roll out 2 thin rotis and cut the edges shape them into rectangle shapes of same size, side by side.

2.Heat oil in a pan and saute the ingredients for the stuffing and cook for 2-3 mins and remove, cool completely and add the cheese last.

3. Place the cooled filling on the rectangle sheets around 1 tsp, keep some gap between two. After placing the filling apply a paste of maida and water on all sides and edges and sandwich with the second sheet and using a fork pinch the sides, cut into small squares as per filling placed and boil the ravioli in boiling water for 3-4 mins and remove.

4. Serve the cooked ravioli with assorted dips and sauces of your choice.

Recipe- 4] RAVIOLI WITH BASIL AND SAUSAGES

Ingredients:

For the Ravioli dough:

Maida- 1 cup

Salt -1/4 tsp

Olive oil/ oil-2 tsp

Mixed herbs-1/4 tsp

Chili flakes-1/4 tsp

Egg-1 no optional

Warm water-as needed.

For the stuffing:

Oil-2 tsp

Garlic-1 tsp chopped

Onion-1/2 chopped

Chicken sausages-2-3 chopped

Salt, pepper, herbs and chili flakes to taste

Cheese- 2 tbsp. grated

Fresh basil-4-5 leaves cut.

For the tomato herb sauce:

Olive oil/ oil-2 tsp

Garlic-1 tsp chopped

Onion-1/2 chopped

Tomato puree-1 cup

Salt, pepper, herbs, chili flakes to taste

White wine-2 tsp- optional

Sliced green/black olives- 3-4 no

Fresh parsley/basil- 2 tsp

Method:

1.Prepare the ravioli dough and cover and keep for resting under a damp kitchen towel for 15-20 mins, divide the dough into 2 and roll out 2 thin rotis and cut the edges shape them into rectangle shapes of same size, side by side.

2. Heat oil in a pan and saute the ingredients for the stuffing and cook for 2-3 mins and remove, cool completely and add the cheese last.

3. Place the cooled filling on the rectangle sheets around 1 tsp, keep some gap between two. After placing the filling apply a paste of maida and water on all sides and edges and sandwich with the second sheet and using a fork pinch the sides, cut into small squares as per filling placed and boil the ravioli in boiling water for 3-4 mins and remove.

4. Prepare the sauce in a pan add oil, garlic, onion saute until pink, add tomato puree, salt, pepper, herbs, chili flakes, wine and cook for 3-4 mins, add sliced olives and parsley/basil and add in the cooked pasta and toss it for 1-2 mins. Garnish with cheese, basil and serve hot.

Recipe-5] RAVIOLI WITH TOFU & GARDEN VEGGIES

Ingredients

For the Ravioli dough:

Maida- 1 cup

Salt -1/4 tsp

Olive oil/ oil-2 tsp

Mixed herbs-1/4 tsp

Chili flakes-1/4 tsp

Egg-1 no optional

Warm water-as needed.

For the tofu- veg stuffing:

Oil-1 tsp

Garlic-1 tsp chopped

Extra firm tofu- ½ cup crumbled

Sliced mushrooms-3-4 no

Boiled sweet corn-2-3 tbsp. crushed

Salt, pepper, herbs, chili flakes to taste

Grated cheese-2 tbsp.

Dipping sauces:

Tomato chili sauce/ sweet garlic dip/ mayonnaise chili/ schezuan dip.

Method:

1.Prepare the ravioli dough and cover and keep for resting under a damp kitchen towel for 15-20 mins, divide the dough into 2 and roll out 2 thin rotis and cut the edges shape them into rectangle shapes of same size, side by side.

2. Heat oil in a pan and saute the ingredients for the stuffing and cook for 2-3 mins and remove, cool completely and add the cheese last.

3.Place the cooled filling on the rectangle sheets around 1 tsp, keep some gap between two. After placing the filling apply a paste of maida and water on all sides and edges and sandwich with the second sheet and using a fork pinch the sides, cut into small squares as per filling placed and deep fry in medium hot oil for 3-4 mins and remove, drain excess oil on a kitchen paper.

4. Serve the fried tofu & garden veggie ravioli with assorted dips or sauces of your choice.

Recipe-6] SEAFOOD RAVIOLI

Ingredients:

For the Ravioli dough:

Maida- 1 cup

Salt -1/4 tsp

Olive oil/ oil-2 tsp

Mixed herbs-1/4 tsp

Chili flakes-1/4 tsp

Egg-1 no optional

Warm water-as needed.

For the stuffing:

Oil-2 tsp

Garlic-1 tsp chopped

Onion-1/2 chopped

Shrimps-1/2 cup chopped

Salt, pepper, herbs, chili flakes to taste

Soy sauce-1 tsp

Red chili sauce-1 tsp

Cheese-2 tbsp. grated.

For the cream sauce:

Oil-2 tsp

Butter-1 tsp

Maida-1 tsp

Garlic-1 tsp chopped

Prawns- 10-12 med sized

Salt, pepper, herbs, chili flakes to taste

Fresh cream-1/2 cup

Water/fish stock-1 cup

Cream cheese-2 tsp

Fresh herbs/olives/cherry tomatoes.

Method:

1.Prepare the ravioli dough and cover and keep for resting under a damp kitchen towel for 15-20 mins, divide the dough into 2 and roll out 2 thin rotis and cut the edges shape them into rectangle shapes of same size, side by side.

2. Heat oil in a pan and saute the ingredients for the stuffing and cook for 2-3 mins and remove, cool completely and add the cheese last.

3. Place the cooled filling on the rectangle sheets around 1 tsp, keep some gap between two. After placing the filling apply a paste of maida and water on all sides and edges and sandwich with the second sheet and using a fork pinch the sides, cut into small squares as per filling placed and boil the ravioli in boiling water for 3-4 mins and remove.

4. To prepare the cream sauce for seafood ravioli, heat oil and butter in a pan add in the garlic, maida and saute for 30 seconds, add in the fish stock /water and salt, pepper, herbs, chili flakes to taste, add a little saffron water as well for a nice shade. As the sauce starts thickening, reduce the flame and slowly add in the full fat cream and cream cheese and blend it well then add in the cleaned prawns and cook for 4-5 mins.

5. Once the sauce is ready add in the cooked ravioli and toss it carefully in the pan and serve hot garnished with fresh herbs, cherry tomatoes, cheese, olives, etc.

Brief about the Writer:

NEWS | IHCL to convert Jaisalmer’s Gorbandh Palace into a SeleQtions hotel

The Indian Hotels Company (IHCL) has announced the signing of Gorbandh Palace in Jaisalmer, which will be converted into an IHCL SeleQtions hotel post comprehensive renovations. This hotel is yet another partnership between IHCL and Historic Resort Hotels (HRH).

Puneet Chhatwal, MD and CEO, IHCL, said, “With the signing of this hotel, IHCL is stepping into another strategic location in Rajasthan. We will now complete the important tourist circuit of Jaipur-Jodhpur-Jaisalmer. We thank Shriji Arvind Singh Mewar for reposing his trust in us for the third hotel in this partnership.”

The 83-key hotel is located in the heart of Jaisalmer, close to major tourist attractions. The yellow sandstone heritage hotel will have an all-day diner, bar, recreational facilities including a spa, a banquet hall and gardens for social and business gatherings. The hotel will shut down and undergo a complete renovation before it is launched under the SeleQtions brand in the second quarter of 2023.

Shriji Arvind Singh Mewar, chairman and MD, Historic Resort Hotels (HRH), said, “This is the 50th year of our relationship with IHCL, which commenced with Taj Lake Palace, Udaipur in 1971 and continued with Taj Fateh Prakash Palace, Udaipur. We strengthen our relationship with Gorbandh Palace, Jaisalmer.”

Nicknamed ‘The Golden city’, Jaisalmer in the Thar desert, stands on a ridge and is crowned by the ancient Jaisalmer Fort. Many of the houses and temples of the fort and the town below are built of finely sculptured sandstone, which gives it a golden colour.

With the addition of this hotel, IHCL will have 21 hotels across brands in Rajasthan including eight under development.

News | Marriott Bonvoy adds The Ritz-Carlton Yacht Collection to its portfolio

Marriott Bonvoy, Marriott International’s travel program, has announced The Ritz-Carlton Yacht Collection will join the program effective November 9, 2021. Translating the legendary Ritz-Carlton experience to sea, The Ritz-Carlton Yacht Collection is poised to become one of the most exciting debuts in the luxury travel sector, carving out an entirely unique space within the industry. Marriott Bonvoy members can now earn and redeem points for voyages slated to begin May 6, 2022, marking an exciting moment as they are invited to experience The Ritz-Carlton brand like never before.

“It is exciting to expand our unparalleled portfolio of travel experiences with The Ritz-Carlton Yacht Collection,” said David Flueck, Senior Vice President, Global Loyalty, Marriott International. “Marriott Bonvoy offers more unique accommodations than any program and this new offering is an incredible addition for our most discerning members.”

Marriott Bonvoy elite members will enjoy an elevated luxury experience during their voyage, including a private reception upon boarding and other bespoke recognition during their sailing.

“We are thrilled to announce that The Ritz-Carlton Yacht Collection will join the Marriott Bonvoy portfolio, creating a truly unrivaled offering for our members and guests,” said Chris Gabaldon, Senior Vice President, Luxury Brands for Marriott International. “The Ritz-Carlton brand continues to drive innovation within the hospitality industry, creating the one-of-a-kind experiences we know the modern affluent traveler seeks. As the iconic brand continues to evolve, the participation of The Ritz-Carlton Yacht Collection in Marriott Bonvoy encourages both longtime Ritz-Carlton loyalists, those who are new to the brand, and guests across Marriott International’s portfolio, to earn and redeem points while exploring this incredibly exciting, elevated and immersive travel experience.”

The Ritz-Carlton Yacht Collection is the latest accommodation under Marriott Bonvoy, joining 30 extraordinary hotel brands with 7,900 properties across 138 countries and territories around the world, including the company’s all-inclusive resorts in the Caribbean, and in addition to 44,000 curated premium and luxury vacation rentals from Homes and Villas by Marriott International. As a participant in Marriott Bonvoy, The Ritz-Carlton Yacht Collection provides members with another extraordinary opportunity to earn and redeem points as they pursue their passions through travel:

• Members will earn five points per $1 spent on the cruise fare only, as well as on the hotel package rate for participating Marriott Bonvoy hotels booked through The Ritz-Carlton Yacht Collection.
• Members can redeem an initial 180,000 points toward a $1,000 savings on the cruise fare, and increments of 90,000 points may be redeemed toward a $500 savings thereafter. Full redemption may be available.
• Members will receive one elite night credit per night on board toward achieving higher Elite status.
• Cruise fare and hotel package rate will be applied toward the annual qualifying spend for members striving for Marriott Bonvoy Ambassador Elite status.
• Members can accelerate the points earned on their voyage purchase and even more when using their Marriott Bonvoy co-branded credit cards from JPMorgan Chase and American Express.

Evrima, the first yacht from The Ritz-Carlton Yacht Collection, will cruise a variety of destinations depending on the season, including the Mediterranean, the Caribbean, Central America and South America. The intimate size of the vessel allows the yacht to call on locations typically not accessible to larger cruise ships, including Saint-Tropez, Ibiza and St. Barts. With a relaxed pace, which includes both overnight and daytime ports of call, guests will be offered a curated collection of experiences. The Ritz-Carlton Yacht Collection will also collaborate with Marriott International luxury brand hotels worldwide on unique activations for guests. Travelers will additionally have the option to extend their pre- and post-voyage getaways, redeeming points at Marriott International hotels to explore a range of cities and towns across a vast number of destinations.

The experience onboard Evrima will perfectly blend the lifestyle of The Ritz-Carlton resorts with the casual freedom of a yachting vacation. It will reflect the sublime comfort and unparalleled level of individualized service for which the iconic Ritz-Carlton brand is recognized, with one of the highest space and service ratios at sea. The specially designed yacht measures 190-meters (624 feet) and features 149 suites. Guests will enjoy a range of programming including a thoughtfully curated menu of spa treatments, watersports from the yacht’s marina and Evrima’s signature restaurant, S.E.A., designed by chef Sven Elverfeld of Aqua, the three Michelin-starred restaurant at The Ritz-Carlton, Wolfsburg in Germany. In each destination, guests can choose from a selection of exclusive experiences within The Shore Collection that align with their interests or utilize the services of the Concierge Ashore to customize their own private tours. By working with local guides selected for their insider knowledge, guests will enjoy a highly personalized and immersive journey while exploring the culture of each destination.

Meliá Koh Samui introduces ‘Samui, I Miss You’ package

As Thailand loosens the shackles of the pandemic and reopens to international tourists, Meliá Koh Samui has introduced a getaway that makes the most of its stunning beachfront setting, family-friendly facilities, dining and spa.

The resort's ‘Samui, I Miss You’ package coincides with Thailand's Test and Go programme that permits quarantine-free travel to the Kingdom for fully vaccinated travellers from 63 countries deemed low risk.

Under Thailand's Test and Go programme, fully vaccinated travellers travelling by air from countries deemed low risk are required to do a COVID-19 test upon arrival to Thailand. With a negative result, travellers are allowed to freely travel anywhere in Thailand. 

With an outdoor terrace that sits above Meliá Koh Samui’s strand, The Breeza Beach Restaurant and Bar is focused on contemporary Thai dishes as well as Western and Mediterranean cuisine and anchors the resort’s dining landscape. Blending ancient Asian wisdom with modern wellness techniques, YHI Spa offers a broad spectrum of treatments including massages, scrubs, wraps and facials, based on organic Thai wellness brand HARNN’s products. The hotel offers a standalone bathtub on a private balcony, premium pool access rooms, complimentary recreational and wellness pursuits range and kids club Kidsdom.

NEWS | Rain and flood delay business prospects for Chennai hotels

No sooner had the State’s hospitality industry begun to crawl back to some level of normalcy after travel restrictions and lockdowns were lifted, the unexpected heavy rains and floods poured water over post-Diwali business prospects for Chennai hotels.
While Deepawali is low season for room occupancies in the city hotels, it generally picks up after the festivities. But, the incessant rains and flooding in Chennai has by and large has delayed that schedule of business flow. The cancellation of domestic and international flights and train services had also truncated movement inbound traffic

T Nataraajan, CEO of GRT Hotels, hopes that things will change in the next few days, with weather conditions improving. “Rains have completely stopped and water has started draining up in most parts of the city. Flight services have also resumed to and from Chennai. Train services as well as inter-state bus services are also back to normal. We expect normal business to start latest by November 15,” he said.

“In general, people have stopped moving out for the last one week because of heavy rains and that itself has affected all sorts of businesses in the city,” says a senior official of the MGM Hotels. In the absence of banquets, conferences and corporate business in general, it was the FIT (free independent traveller) business which was keeping the hotel business alive in the city in the pandemic times. The hoteliers fear some contraction even in that business segment.
Holiday for FITs in Chennai is largely around the eight or nine beach resorts along the East Coast Road (ECR). The frequent weather alerts do not augur well for these resorts which thrive on FIT business, he says.

However, due to the heavy rains in the city, a lot of hotels and restaurants in the northern Chennai area have suffered huge losses due to flooding of low lying areas. “Areas from Egmore to Parrys Corner are the worst hit with flood water entering many restaurants and hospitality units,” says M Ravi, president of Chennai Hotels Association.

Even the low-lying areas in the main town are impacted badly in the floods and will take time even after the water recedes from those areas. “Power supply is not yet restored in many areas in the city and therefore business is only 20 percent for the last one week,” he added.

NEWS | Paradise Group to expand its presence in leisure destinations

The Paradise Group has a strong expansion pipeline starting 2022 with most of the company’s upcoming properties slated for leisure destinations on the lines of The Westin Pushkar Resort & Spa. Additionally, the newest tie-up is with Ramada by Wyndham Jaipur North with Wyndham Hotels & Resorts which is a conversion of the existing 108-room property and is expected to open in November 2021.

The real estate company is also working on a new luxury project in Pushkar, which is scheduled to open in 2022. “India shall continue to be at the forefront when it comes to hospitality investments. We will surely see tremendous growth in the coming decade. The only difference between pre- and post-Covid eras would be that, before commencing any project, it would be analysed better. Upcoming projects will be envisioned well, both in terms of feasibility and design,” Vinayak Saboo, partner, Paradise Group, said.

“Covid-19 has undoubtedly been an ongoing challenge for the hospitality business owners. It is probably the worst crisis to hit the industry since its inception. However, the unprecedented situation called for unconventional solutions. Most of the owners sailed through the situation by implementing the right approach at the right time to weather the impact,” he commented.

Taking the learnings forward, the company has implemented a sustainable approach in its daily practices that will ensure a progressive future for the industry. “We are certainly witnessing an encouraging recovery. One can affirm that the recovery rate has been specifically higher for our leisure destination resort post-pandemic as most of the international destinations remain closed and at the same time people are now looking forward to staycations more than ever before,” Saboo added.
The company’s Jaipur hotels are witnessing a surge in occupancy rates and optimistically the hotels shall reach the pre-pandemic levels in 2022. “The brands and owners have worked in tandem over the past year and mitigated a lot of risks, which the pandemic had imposed on the industry. As far as the new business practices are concerned, a lot of them are already in place now; technology is going to be the key driver moving forward. Smart operations would be the new normal in the industry, which can ensure efficiency and enhance the guest’s experience at the same time,” he commented.

Paradise Group’s Hospitality arm has expanded over the years and has forged business alliances with brands like Marriott, Wyndham and Royal Orchid Hotels. Saboo believes in further expanding the business at key leisure destinations. According to him, the hospitality industry over the last few years has experienced magnanimous changes that have set it in motion for a transformational stage wherein technology has come to play a pivotal role.

Marriott News | Marriott International Signs Agreement with Wasl to Open W Dubai - Mina Seyahi

Marriott International, Inc. today announced it has signed an agreement with wasl Hospitality & Leisure LLC, a subsidiary of wasl Asset Management Group, to bring the W Hotels Worldwide brand to Dubai’s sought-after Jumeirah Beach coastline. Expected to welcome its first guests in 2022, W Dubai - Mina Seyahi is set to become an iconic addition to Dubai’s skyline and a new buzzing, urban escape in the cosmopolitan city.

“We are seeing increasing demand for luxury lifestyle brands in Dubai, and with its mix of culture and high-energy lifestyle, the emirate is the perfect destination for the trend-setting W Hotels brand,” said Candice D’Cruz, Vice President – Luxury Brands, Europe, Middle East & Africa, Marriott International. “With its unexpected design and iconic, socially driven Whatever/Whenever® service, W Dubai - Mina Seyahi will become a destination within a destination.”

His Excellency Hesham Al Qassim, CEO of wasl Asset Management Group, said: “We are pleased to sign this agreement and introduce W Dubai – Mina Seyahi to the renowned Mina Seyahi complex in Dubai Marina. This new property, which is among several other Marriott International hotels that wasl brought and launched in the emirate, will be an exciting addition to Dubai’s hospitality sector. We continue to look forward to developing further hotels to cement our position as a key player in the hospitality sector”.

Located close to Dubai’s thriving leisure destinations, such as Dubai Marina and JBR Walk, W Dubai - Mina Seyahi is well-situated to offer guests a vibrant and playful escape. The 31-storey hotel is expected to feature 318 guestrooms, including 26 suites and an Extreme WOW Suite (W’s take on a Presidential Suite). The W Lounge (the brand’s signature take on the hotel lobby) is anticipated to draw inspiration from a Middle Eastern gathering place and will be a dynamic and lively space, where guests can mix and mingle over crafted cocktails and light bites. Anticipated plans include a new sunset destination experience by the pool overlooking the stunning Mina Seyahi bay, as well as a signature outlet on the 31st floor, with unsurpassed views of Dubai’s world-famous Palm Jumeirah Island.

FUEL, the W brand’s high-energy, social take on wellness that allows guests to focus on mind and body, will be at the heart of the BAR-B spa, which is expected to feature three treatment rooms and a beauty bar. The FIT Fitness Centre will see UK-born 1Rebel, the ultimate sport-luxe fitness experience, make its debut in the UAE, with a 2500-square-metre, dual-storey studio in the hotel.

“We are thrilled to strengthen our relationship with wasl Group to open W Dubai - Mina Seyahi in such an important leisure destination in Dubai,” said Sandeep Walia, Chief Operating Officer, Middle East, Marriott International. “This new hotel underscores our commitment to growing our luxury portfolio in the Middle East, while signifying the demand for the W Hotels brand in the region.”

Marriott International currently operates six properties and residences under the W Hotels brand across the Middle East. W Dubai - Mina Seyahi is anticipated to be the brand’s second property in Dubai.

Source

NEWS | Hyde Hotel Dubai opens as Ennismore continues sweep across emirate

The first Hyde Hotel has opened outside of the US. The lifestyle brand has a buzzy presence in both Miami and Hollywood Beach, Florida and now in Dubai.

Hyde Hotel Dubai Business Bay “celebrates true discovery and authentic human connection, aiming to create iconic, personal, and captivating moments,” said Hyde Hotels, Resorts and Residences in a statement.

There are four dining outlets in the property, including Mediterranean venue Cleo, Japanese restaurant Katsuya, gastropub Hudson Tavern and café The Perq. The five-star hotel also has 276 rooms with balcony

Dr Mkhitaryan, group owner of Emerald Palace Group said: “We are delighted to partner with the Hyde Hotel brand to launch the first international property outside of the US. This will be an exciting move for Emerald Palace Group and one that we are very much looking forward to having in our portfolio of hotels and residences. Hyde Hotel Dubai will be bringing guests a hideaway in the city offering a new kind of bespoke hospitality. We’re ready to welcome guests through the doors and we’re confident they will appreciate every last detail.”

Hyde Hotel Dubai part of Ennismore

The hotel falls under the Ennismore portfolio – a lifestyle hotel group now merged with industry giant Accor. Even before the merger was completed earlier last month, Ennismore has been expanding rapidly through Dubai.

SLS Dubai opened earlier this year; 25hours Dubai is set to open before the end of the year; and a Mama Shelter is on its way to Business Bay, too. Other Ennismore flags include The Hoxton, Tribe and Mondrian.

Philippe Zrihen, brand COO and head of North America, Ennismore said: “We are thrilled to introduce the Hyde brand to the Middle East and to bring this iconic brand outside of the United States for the first time. We truly believe that Hyde Dubai will be a highly sought-after destination in the city, for global travelers and locals alike.”

NEWS | IHG Hotels & Resorts introduces IHG Business Edge program for the MSME sector

IHG Hotels & Resorts introduces IHG Business Edge program for the MSME sector

In line with its vision to recognize and reward the swiftly burgeoning MSME sector in India, IHG Hotels & Resorts announced its collaboration with MSME Business Forum India to offer IHG Business Edge program. A global business-to-business program designed specifically for the small-to-medium enterprise (SME), IHG Business Edge empowers SME customers with valuable resources to help them make the best decisions for their businesses. It provides a centralized portal with tailored content, insights about a customer’s travel spend, and the ability to network with businesses mirroring the MSME segment.

As part of its domestic activation strategy in India, IHG Hotels & Resorts aims to offer the IHG Business Edge solution to the MSME Business Forum as a ‘Simple Travel Solution’ that will allow MSMEs and their employee’s autonomy, recognition and IHG reward benefits across the globe. The announcement was made during an exclusive event attended by Mr. Ravi Nandan Sinha, Director Of Development & Board Member, MSME Business Forum India; Mr. Sudeep Jain, Managing Director, South West Asia, IHG Hotels & Resorts; Mr. Vishvapreet Singh Cheema, Area General Manager - North, IHG Hotels & Resorts; Ms. Ananya Sinha, Director Commercial South West Asia, IHG Hotels & Resorts and entrepreneurs from SMEs along with the other guests.

Sharing his views on the association, Mr. Ravi Nandan Sinha, Director Of Development & Board Member, MSME Business Forum India said, “Contributing 8% to GDP, 45% to the industrial output and 40% to exports through more than 57.7 million enterprises, MSME segment is the real backbone of the Indian economy. We are committed to leveraging our network hub of erstwhile corporate executives, investors, and industry experts to enhance profitability for MSME and SME sector. As a key step in this direction, we are pleased to partner with IHG Hotels & Resorts and are positive that the IHG Business Edge Program will help strengthen our efforts to drive the long-term growth of MSME sector through bespoke solutions.”

IHG Business Edge program special offer for its registered members includes:

10% rate benefit on the Best Available Rate across all participating hotels globally

15% rate benefit on the Best Available Rate across all Holiday Inn Express hotels (In India only)

Members automatically get upgraded to the ‘Gold Elite’ loyalty tier after their first stay and can use their corporate ID to get discounted booking rates for their personal travels as well

Talking about the initiative, Mr. Sudeep Jain, Managing Director, South West Asia, IHG Hotels & Resorts, said, “As per the ‘MSME at a Glance’ Report of the Ministry of MSMEs, the sector consists of 36 million units and provides employment to over 80 million individuals. Hence, the creation of a holistic ecosystem for the sustainable growth of MSMEs will play a crucial role in accelerating the economic development of the country. Our IHG Business Edge program aims to provide them a smarter way to manage travel. The dedicated portal consolidates data and content to serve as a one-stop-shop for flexible booking, loyalty upgrade, and provides guaranteed discount across all our participating hotels globally for business or personal travel.”

IHG Business Edge empowers small and midsize enterprises by offering a perfect travel solution that would help them take their business to the next level.

NEWS | Courtyard by Marriott Debuts in Phuket, the Pearl of the Andaman, With the Opening of Courtyard by Marriott Phuket Town

Courtyard by Marriott, part of Marriott Bonvoy’s extraordinary portfolio of 30 hotel brands, today announced the opening of its newest hotel on the tropical island of Phuket, Thailand. Located in the heart of Phuket’s old town, the 248-room Courtyard by Marriott Phuket Town is set to provide a sophisticated yet comfortable environment for guests as they explore the rich culture and heritage of southern Thailand.

“We are excited to bring the Courtyard by Marriott brand to Thailand’s most famous resort destination with the opening of Courtyard by Marriott Phuket Town,” said Jakob Helgen, Area Vice President of Thailand, Vietnam, Cambodia, and Myanmar, Marriott International. “The opening of Courtyard by Marriott Phuket Town marks Marriott International’s 46th property in Thailand and further compliments our commitment to growth in the region, bringing a diversified portfolio for different types of travelers to this popular leisure destination.”

Located approximately 40 minutes minutes away from Phuket International Airport by car, Courtyard by Marriott Phuket Town is easily accessible from other regional and international destinations. The hotel is perfectly positioned in the historical center of this charming provincial capital, allowing travelers to explore authentic local markets, such as the Sunday Walking Street Market and Chillva Market, as well as museums and temples that reflect the island’s classical Sino-Portuguese and Peranakan heritage. Guests can discover the best that Phuket has to offer from nearby shopping, dining, and entertainment venues. Those looking to experience Phuket’s picturesque beaches can visit the popular Patong Beach and Kata Beach, both within less than half an hour’s drive from the hotel.

New Opening | Fortune Hotels opens its resort in Benaulim

Fortune Hotels, a member of ITC’s hotel group today announced the opening of its upscale resort in the serene backdrop of Benaulim, South Goa. Branded Fortune Resort Benaulim Goa. It is also Fortune Hotels’ third alliance in the State.

Just a leisurely walk from Benaulim beach, this resort features 96 gracefully-appointed rooms including plush suites and chalets, a relaxing spa, a stunning swimming pool, multiple food,s and beverage offerings, and unique experiences.

Additionally, the premium resort, with its pristine tropical setting and a mix of vantage venues, open spaces, and a lawn, can also convert into a perfect spot for weddings. Be it a heavenly wedding on the beach, a shack-styled nuptial or a luxe wedding alcoved in the verdant garden, it can host it all.

With the capacity to host up to 500 guests, the stunning landscape of the resort also provides a beautiful natural backdrop for unforgettable events making it an ideal place for company off-sites, social events, conferences, and more.

Well connected by air, road, and rail, the resort is about 40 mins drive from Dabolim Goa Airport and just 10 mins from Madgaon Railway Station. Fortune Resort Benaulim Goa can also be reached from Vasco Railway Station (33 km) and Panjim (37 km) by road.

Fortune Resort Benaulim Goa is the group’s third property in the state. In addition, Fortune Hotels has two other alliances in North Goa - Fortune Miramar Goa in Panjim and Fortune Select in Candolim.

Eclat Insights | The Must-Know "Peak-End Rule"​ for Service & Process Design. You Need To Factor This Into All Your Processes

The peak-end rule is a psychological heuristic in which people judge an experience largely based on how they felt at its peak (i.e., its most intense point) and at its end, rather than based on the total sum or average of every moment of the experience. The effect occurs regardless of whether the experience is pleasant or unpleasant. Source: Wikipedia

Actionable Insight

The processes that make a service experience may not be rocket science, at least not until we open hotels on the moon, but adding a dash of scientific temper can dramatically change the outcome.

The only two things you need to know, from a practical, implementation point of view are:

• Create a towering peak moment in every positive guest experience.

• Reduce the peak moment in every negative guest experience.

Real-World Example

Let’s take Restaurant Dining for example.

Designing / Managing Peak Moments

Create a towering peak moment in every positive guest experience.

• If the guest is a repeat guest, can you remember their favorite drink and bring it to them?

• Maybe, instead of "asking" for Indian bread orders, bring them some and offer it? Charge only if consumed.

• Offer a taster - the mini size of a dish, dressing, or drink you think would go nicely with what the guests have ordered.

Reduce the peak moment in every negative guest experience.

• When you can see the guest is not particularly enjoying the food, offer to bring something else for them.

• When a guest complains about a dish, do not argue, contradict or try and make it seem like the dish is perfect but they don't know what is what. Reduce the peak moment, by apologizing & swiftly removing the offending dish from the table. Then convert it into a positive peak moment, buy having the Chef come over and prepare something off the menu.

Designing / Managing Ends

Remember, the end of a process is as important as the peak moment in the process.

Dining ends, usually with the bill being presented. Can you make this fun? Can you do something to keep the guest occupied or even entertained? Please, no customer satisfaction form or tool at this point. You want to create a good, last moment, not have them recollect the entire evening.

Gift & Farewell

We love gifts and we love a good farewell. Can you combine the two?

Make the server or the hostess walk the guests out, maybe even to the car, and make them hand over something - a small treat, a little note, a thank you card or coupon. Tell them the next time they visit or order for home delivery, the one dish they liked the most will be complimentary or 50% off.

It does not need to be about free stuff or discounts. You want to use the farewell, to remind them of the peak moment in the experience.

Want to make this WOW?

Do this for your team as well. What is the peak moment on the first day of your new joinees?

What is the farewell that your team gets at the end of each hard day of work/shift?

Surprise them, make them smile and you will see it travelling to your guests.

Let me try and End this on a sweet note. If this resonates with you, let's talk and see if we can add this to some of your critical processes. I am always on p.bedi@eclathospitality.com and ready to serve. p.s. this is free! :)

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Prabhjot

Bedi

is an Hospitality Ideator. A process innovator, trainer, and professional speaker, he has worked with the Taj Group of Hotels, conducted training programs for hospitality leaders, launched a National Council Accredited Hospitality Institute as Principal, successfully launched and sold three hospitality businesses. He now assists hospitality leaders and educators in creating superlative services and products. He also edits the very popular www.hospemag.com - the largest hospitality career e-mag