The situation this time is dramatically different: Ajay Bakaya

The MD of Sarovar Hotels and Resorts speaks about turning one of his properties into a Covid care unit for the elderly and business beyond the pandemic wave.

With 95 hotels and 7000 plus keys, Sarovar Hotels and Resorts is a substantial part of India’s hospitality landscape. ETHospitalityWorld caught up with Ajay Bakaya, the managing director of the company and doyen of the industry for a chat on what the industry was going through at the moment.

“The situation this time is dramatically different. When we talked last time, it was about the larger lockdown and the first major downturn of business—but peoples' spirits were not battered, they were still not scared. Unless you had comorbidities or working from, you were going about doing your business and we were seeing the impact in hotels—we saw many more people drive into our resorts, we saw people on flights come in, we saw corporate business pick up,” Bakaya said about the first wave of the pandemic in 2020 adding that during the first wave, there was also a market for those who had Covid but were asymptomatic who used the hotels to quarantine.

The difference this time around was whole families were getting infected and preferring to quarantine at home—those who were looking for care, weren’t considering hotels, but hospitals. There was also the fact that people were just not traveling.

“20 percent of my hotels are shut down at the moment. The other 80 percent are doing an occupancy rate of 20 percent if you put it all together. So it's poor business and in very few hotels are we able to do operational break-even,” he said when asked about Sarovar. Bakaya however did give us some positive examples of what his company was doing.

New Opening | ABSOLUTE HOTEL SERVICES EXPANDS ITS FOOTPRINTS IN MAHARASHTRA WITH U HOTELS & RESORTS BRAND PROPERTY AT KARJAT.

Karjat is an appealing tourist destination encompassing the Bhor Ghat in its milieu along with blossoming green vegetation. It is amongst Maharashtra’s fastest upcoming getaway destination, quiet and aesthetically enriched. Popular exploration options include,  the astonishing view from the Kothaligad Fort, antiquated rock-cut Kondana Caves,  architectural  JainTemple, ancient Hemadpanthi styled Kondeshwar Temple of Lord Shiva, and the adventure seeking trek trail at the Bahiri Caves, amongst others.

A convenient two-hour drive from Mumbai and Pune, U Rivergate Karjat is nestled amidst expanse of 60 acres of lush green landscape, along the banks of River Pej, a pristine  free flowing river . The existing rooms at the  resort will undergo a detailed transformation, supplemented with robust systems and procedures along with facility upgrade to an international level, thus stirring the entire stay experience to a new level. Facilities will include, an all day dining restaurant, lounge bar, open air restaurant, banquets, lawn, gym, spa, games room, kids play area and adventure zone. The confluence of a flowing river, expansive landscape, limitless space, scenic boulevards and serene surroundings create  a magical mood for a quick getaway to relax or celebrate, be it individuals, families or groups.  

Talking about this development, Mr. Sameer Dharkar, Managing Director, Absolute Hotel Services – South Asia & Middle East region said , “We are thrilled at the opportunity to partner with Mr. Chandan Parmar, Director - Rivergate Resort India Limited and bring to the fore another premium leisure property in Maharashtra. This partnership gives us an opportunity to leverage the State’s tourism treasure trove and offer discerning travelers a global brand which will cast indelible hospitality impressions.” 

About Absolute Hotel Services (AHS)

www.absolutehotelservices.com

AHS is the fastest growing hospitality management/branding company in Asia and Europe with an ever-expanding geographic portfolio of hotels, resorts and serviced residences.

Head quartered in Bangkok, Thailand with regional offices in Thailand, Vietnam, Indonesia, Hong Kong, India and Europe with more expansions planned, AHS and its brands have resonated with investors and consumers contributing value to all stakeholders.

Covering the luxury to economy segments through its brands U Hotels & Resorts, Eastin Grand Hotels & Resorts, Eastin Hotels, Resorts & Residences and Eastin Easy.  AHS also has the right to manage hotels under Travelodge brand under Travelodge Thailand and Vienna House brand under Vienna House Asia.

AHS is an affiliate company of U City Public Company which is a Thailand public listed global capital allocator.

About U Hotels & Resorts Brand

www.uhotelsresorts.com

New Opening | Accor gears up to set new standard in Ultra Luxury with opening of Raffles resort on the Palm Dubai in Q4 2021

Accor, a world-leading augmented hospitality group with more than 600 hotels and resorts across India, Middle East, Africa and Turkey, is opening its first Raffles Resort in the Middle East, on the iconic Palm Jumeirah. Set to open in the last quarter of 2021, Raffles the Palm Dubai will be the first ultra-luxury addition to Accor’s existing diverse portfolio in Dubai.

The group is partnering with Emerald Palace group (EGP), which has been successfully developing and constructing residential projects in Ukraine, UAE and Russia since 1996. At present, EGP has 8 new developments under construction, with a further 10 at project stage.

“We are pleased to partner with Accor to establish the first Raffles resort in the Middle East. Our international expertise in developing and constructing hotel and residential projects combined with Accor’s knowledge, presence and prestigious brand portfolio set the grounds to open the best hotel in town!” mentioned Dr. Nver Mkhitaryan, Owner of EGP Group.

Raffles the Palm Dubai will be situated within 100,000 sqm landscape on the West Crescent of Palm Jumeirah, the world’s largest man-made island and archipelago. Its privileged location boasts panoramic sea views and vistas of the Dubai’s iconic skyline while offering a tranquil and private escape, just a short drive away from the city’s vibrant attractions.

Once open, the resort will offer 389 luxurious rooms - starting from 65sqm- , suites and villas, each of them featuring a balcony and terrace showcasing unparalleled sea views. Not only will this new property offer unrivalled hospitality, it will also go beyond expectations by providing the legendary Raffles butler service and offering eight new unique lifestyle food and beverage experiences.

Guests looking to relax during their stay will be able to indulge in Cing Mondes Spa, an award winning 3,000sqm Parisian brand with an iconic design, never before seen in Dubai, featuring 23 treatments rooms and two private spa suites, as well as the city’s largest indoor swimming pool.

Rising above the cobalt blue waters of the Arabian Gulf, the property is flanked by a 500 meter private white sand beach offering the perfect scene for an ultra-luxurious beach experience! Guests and residents will be introduced to a brand new concept beach club offering which will showcase Mediterranean cuisine, entertainment offerings and much more coming to the shores of the Raffles the Palm Dubai. 

When staying at the Raffles the Palm Dubai, one can expect discreet service, refined dining and artfully curated experiences, setting a new precedent in a city synonymous with pioneering hospitality.

“This is a very exciting opportunity for us” says Mark Willis, CEO of Accor India, Middle East, Africa and Turkey.  “There are very few beach resort plots left in Dubai and none on the Palm Jumeirah. The size of the property and its location perfectly lends itself to provide a prestigious address for the Raffles brand”

With properties all around the world, each Raffles reflects the mood of its location while featuring a personality that is both intimate and luxurious and Raffles The Palm Dubai will be no exception. Guests will find themselves immersed in a luxurious urban sanctuary with sumptuous facilities, including a collection of eight dining offerings fit for royalty. Raffles frequent and novice guests will be introduced to some key elements of the Raffles brand, including the Raffles Patisserie, Writer’s Lounge and Library. 

Set to become the new “must-see” destination in Dubai, the property will undoubtedly meet the expectation of travellers from around the world. Guests looking for a private stay will be introduced to the private villas on the beach, while those travelling with family will enjoy world-class amenities, including an outdoor swimming pool, a cinema, a dedicated children’s swimming pool and kids’ and teens’ club. Adventurous travellers can partake in a wealth of water sports and recreational activities such as paddle boarding, or take introductory courses in diving.

“We are confident that the new Raffles will compete with world-class luxury hotels across the globe. While being located in Dubai, one of the most sought after cities in the world, Raffles will open its door to provide an unprecedented and exclusive level of luxury. From the private villas on the beach and array of dining offerings, to the expansive outdoor areas ideals for weddings and events, Raffles the Palm Dubai is all set to become a destination in itself!” adds Mark Willis, CEO of Accor India, Middle East, Africa & Turkey.

Accor currently operates 410 properties (89,116 rooms) in India, Middle East, Africa and Turkey with 222 more (50,690 rooms) in the development pipeline.

Mc Donalds | McDonald’s launches incredible 3-piece meals starting at just INR 99*

McDonald’s launches incredible 3-piece meals starting at just INR 99

New Delhi, 2021: McDonald’s India - North and East has introduced 3-piece meals starting at just INR 99*. This is a part of McDonald’s commitment to offering incredible value to its customers while serving up more of the delicious food customers crave. The new 3-piece meals feature a choice of burgers from all-time McDonald’s favorites like McAloo Tikki or McEgg, or popular classics such as Chicken McGrill, McVeggie or McChicken, along with fries and coke. 

These meals will be available for a limited time at McDonald’s restaurants in North and East India across platforms including McDelivery, drive-thru’s, take away, or in-store (wherever allowed by the local authorities)**. Customers can also place their McDelivery order via WhatsApp by simply sending ‘Hi’ to 9953916666 and following easy steps

“We have built this menu with variety and value firmly in mind for value and satiation seeking customers.  Customers can enjoy their favorite McDonald’s menu items at a great value offered with McDonald’s elevated food safety and hygiene standards,” said, Rajeev Ranjan, Chief Operating Officer, McDonald’s India – North and East. Connaught Plaza Restaurants Pvt. Ltd. operates McDonald’s restaurants in North and East India.

McDonald’s has also extended the #MatchedByYou offer that gives customers the choice of adding a Coke or Fries with select McDonald’s menu items at just INR 45.  

Providing everyday value has been at the core of McDonald’s. Recently, McDonald’s introduced its brand app – ‘McDonald’s’. This is a single go-to mobile platform for customers to access exclusive and the best offer and deals in-store and at drive-thru’s, access McDelivery services, provide feedback and do much more. 

McDonald’s Safety 

Recently, McDonald’s announced an employee vaccination drive aimed at benefitting more than 5,000 people employed across the corporate office in Delhi, full-time and part-time restaurant employees across 11 states in North and East India including delivery riders. 

As McDonald’s proactively monitors the impact of the COVID-19 situation, it is continuously making changes to enhance the processes and restaurant operations with the safety of the employees, customers and the communities on top priority. 

Since the onset of COVID-19, McDonald’s has introduced nearly 50-plus process changes in its restaurant operations under its global Safety+ program. These measures include, but not limited to, mandatory daily wellness and temperature checks for everyone (crew, customers and delivery partners), compulsory facemasks for everyone, enhanced focus on hand hygiene with frequent handwashing and gloves for the crew. Hand sanitizers are available at all restaurants all the time for everyone to use. 

Front counters and DTs have been fitted with protective screens. Contactless ordering, payment, and contactless delivery options are available for customers to minimize human contact. All restaurants have visual cues on furniture and floor to help customers and employees maintain adequate physical distance from each other and follow Covid-protocols. Customers will also notice foot-operated taps in the restrooms. Furthermore, the sanitation protocol has been further strengthened by introducing broad-spectrum hospital-grade sanitizers to disinfect all frequently touched points/surfaces in the restaurants.

With Food safety and quality always at the core, all McDonald’s products go through comprehensive quality checks, from farm to table, so that the customers can enjoy safe and delicious food every time they choose McDonald’s. 

With these and many more safety measures, McDonald’s is ensuring that every part of the McDonald’s experience is safe for its customers and employees. 

*The value meal prices can vary as per choice of burgers. All prices exclusive of GST and may vary across locations and formats. The offer includes a small Coke and small Fries. 

**Offer available at select McDonald’s India – North and East restaurants.

About McDonald’s India - North and East: McDonald’s restaurants in North and East of India are operated by Connaught Plaza Restaurants Pvt. Ltd. McDonald’s is committed to delivering the highest quality restaurant experience to its customers in India and serves a variety of menu options made with quality ingredients sourced locally. McDonald’s serves millions of customers annually at its 150 restaurants across North and East of India and provides direct employment to more than 5,000 people. With a customer-centric approach, McDonald’s operates through a variety of formats and brand extensions including standalone restaurants, Drive-thru’s, 24/7 restaurants, McDelivery for customer convenience and experience.

For more information and updates, please log on to www.mcdindia.com, or follow Facebook, Instagram, Twitter and YouTube.

Event | Novotel Hyderabad Convention Centre honours Society of Cyberabad Security Council (SCSC) Volunteers and healthcare workers

Novotel Hyderabad Convention Centre honours Society of Cyberabad Security Council (SCSC) Volunteers and healthcare workers

Hyderabad: May 21st, 2021: Ever since the highly contagious Coronavirus outbreak, the frontline workers and volunteers have been selflessly working around the clock to bring things under control. As a step to honour these unsung heroes, Novotel Hyderabad Convention Centre (NHCC) come forward with a heart-warming gesture by organising lunch for the volunteers of the Society of Cyberabad Security Council (SCSC) at Commissioner's office in Gachibowli. The lunch was attended by Mr V C Sajjanar, Additional Director General of Police of Telangana and Cyberabad Police Commissioner along with staff & volunteers of SCSC.  

Society of Cyberabad Security Council (SCSC) has taken up a campaign helping people who are looking for beds, oxygen and ambulances and other medical needs.  SCSC has set up a special cell (group of volunteers) that helps the COVID patients by connecting them with the hospitals and supporting their treatment. The food menu was specially curated keeping in mind their nutritional needs to fight the pandemic. The hotel ensured all safety and hygiene measures were maintained while creating and delivering the meals. 

NHCC also provided 200+ meals for the doctors and healthcare staff of Medicover Hospital, Hitec City, Madhapur as a special gesture for their dedication and hard work in saving lives and serving humanity during this time of crisis.

According to Mr. Manish Dayya, General Manager, Novotel Hyderabad Convention Centre, “As we continue our fight against the pandemic, the volunteers and medical community have emerged as true heroes helping the communities manage the crisis. We understand there is an urgent requirement of safe and nutritious food for the front-line workers.  As a small gesture of our appreciation and respect towards them we have organised a lunch for the volunteers of the Society of Cyberabad Security Council (SCSC) and also provided meals to the healthcare staff at Medicover Hospital. At NHCC we are committed to the wellbeing of our communities and will continue to support such initiatives in the future.” 

Mr V C Sajjanar Additional Director-General of Police of Telangana and Cyberabad Police Commissioner appreciated the Novotel Hyderabad Convention Centre team for their kind gesture towards the Front-line warriors and the volunteers (SCSC). He urged other corporates to come forward and join hands to fight this war against COVID-19.

About Novotel-

Novotel Hotels, Suites & Resorts offers destination hotels designed as comforting and energizing places where guests can ‘press pause’ and take time to enjoy the moments that really matter. The brand’s wide array of hotels, suites and resorts offer a multitude of services for business and leisure guests alike, including spacious, modular rooms with natural and intuitive design; 24/7 catering with nutritious choices; dedicated meeting spaces; attentive and proactive staff; family zones for the youngest guests; multi-purpose lobbies; and accessible fitness centres. Novotel, which has over 530 locations in more than 60 countries is part of Accor, a world leading hospitality group consisting of more than 5,100 properties and 10,000 food and beverage venues throughout 110 countries.

About SCSC 

SCSC is a registered not-for-profit body founded in the year 2006 and operates in tandem with Cyberabad Police to promote safety & security in the Cyberabad IT corridor, empowered by the IT industry to attend to the security needs of IT companies.  The Society for Cyberabad Security Council (SCSC) is the joint collaboration between Cyberabad Police Commissionerate and IT industry to promote Hyderabad as the preferred IT destination.

The Council gives high priority to Personal safety, particularly Women safety, IT infrastructure safety, Traffic safety, Cybersafety and Information security so that business continuity takes place in a healthy living environment.

Appointment | NOMA Hotels elevates Rucha Ogale as Cluster Manager Buzz

NOMA Hotels elevates Rucha Ogale as Cluster Manager Buzz

Rucha has over 8 years of experience in Sales & Marketing Communications ranging over sectors like FMCG and Hospitality.

NOMA Hotels have recently promoted Rucha as “Cluster Manager Buzz”, where she will be responsible for carrying out digital marketing, communications, media relations, and PR activities for enhancing the brand visibility of NOMA’s three managed properties – the Surat Marriott hotel, Courtyard by Marriott, Surat and Courtyard by Marriott, Vadodara. In addition, Rucha will also oversee the social media platform for Auro University, Surat, established by HP Rama, the Founder-President of the University. 

Suresh Mathur, Chief Operating Officer, NOMA Hotels commented, “Rucha is an extremely talented marketing communication professional, and, with her agility, strategic thinking, and self-assured management style, I am confident that she will successfully carry out her new responsibilities for NOMA Hotels and Auro University, Surat”.

Ogale has been working in Marketing Communications under different capacities with national and international brands. She has also been a contributing author to various online publications like The Better India and Women’s Web and has worked as a freelance writer for Times of India and Indian Express in the past.

Apart from writing, Rucha likes to spend her free time reading classic fiction literature and creating doodle art.

At NOMA Hotels, Rucha looks forward to creating marketing strategies during these challenging times for hospitality through engaging and effective marketing campaigns.

About NOMA Hotels

NOMA Hotels Pvt. Ltd. is a special purpose company set up by Mr. DJ. Rama, President, Auro Hotels, USA to undertake third management contracts for different brands of hotels in India. A successor to JHM Hotels based in Greenville, SC – Auro Hotels has developed, owned, and operated hotels for 44 years. The company currently owns and operates over 36 hotels with over 6500 guestrooms, located in the United States and India, operating under such well-known brands as Marriott, Hilton, Hyatt, etc. Auro Hotels were the first approved franchise operators of select-service Marriott brands in India. 

About Marriott International

Marriott International, Inc. (Nasdaq: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy™️, its highly-awarded travel program. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram

Covid NEWS | Rejuvenate and Recharge in Safe Isolation at ITC Royal Bengal

Rejuvenate and Recharge in Safe Isolation at ITC Royal Bengal

ITC Royal Bengal is all set to welcome you and your family to a world of safe isolation with the promise of the highest standard of hygiene and safety so that you can unwind worry-free. Make the most of our mindfully designed Rejuvenate and Recharge Package starting at INR 5000 all-inclusive
for single occupancy and INR 5800 all-inclusive for double occupancy, till 31st July 2021.

The Package includes a Room, Packed Meal Boxes for Breakfast Lunch & Dinner, WIFI, In-Room tea\coffee arrangement, and two bottles of packaged drinking water. These rates are offered for a minimum length of 7 nights, late check out is subject to availability, and at the time of Check-in Aarogya, Setu App requires to indicate Safe Status.

The monumental and majestic edifice of ITC Royal Bengal reflects the finest influences of the spirit of Bengal, which has always manifested a truly global cosmopolitanism that has celebrated the finest nuances of culture, art, music, and a zest for sublime experiences.

ITC Royal Bengal is a LEED (Leadership in Energy and Environmental Design) Platinum-certified building under LEED USGBC New Construction Programme. LEED is an international symbol of sustainability excellence in green the building that signifies a building has fewer carbon emissions, conserves
resources and reduces operating costs, while prioritizing sustainable practices and creating a healthier environment.

With the decade strong ‘Responsible Luxury’ ITC Hotels is committed to delivering world-class luxury experiences that address the most critical needs of wellbeing and safety through responsible practices. Reinforcing ITC Hotels globally acknowledged the ethos of ‘Responsible Luxury’, the
‘WeAssure’ program is designed in collaboration with medical professionals and disinfection experts to further enhance the existing hygiene & sanitization protocols.

Having instituted new health and safety measures as a part of the ever-evolving operating procedures, we are ceaselessly ensuring the wellbeing of our guests and employees. Through these endeavors, we continue to offer our discerning guests an experience of their favorite stay and
dining destination within a safe haven.

For Reservations and Further Details Please Call 033-44464646

RevPAR in top six Indian cities decreased by 48% YoY in Q1 2021: JLL

Bengaluru saw the sharpest decline of 60.6% in RevPAR compared to the same period of the previous year

India’s hospitality industry witnessed a decline of 38.7 percent in Revenue Per Available Room (RevPAR) during Q1 2021 as compared to Q1 2020, according to JLL’s Hotel Momentum India (HMI) Q1 2021, a quarterly hospitality sector monitor. Additionally, RevPAR in the top six cities has decreased by 48percent in Q1 2021 as compared to Q1 2020.

The recovery of the sector has been primarily driven by the leisure segment performing notably well. A total number of signings in Q1 2021 stood at 28 hotels comprising of 2,064 keys, recording a decline of 53 percent compared to the same period last year. International operators dominated signings over domestic operators with a ratio of 54:46 in terms of inventory volume.

Goa grew to be the RevPAR leader in absolute terms, despite the single-digit decline of RevPAR by 1.1 percent in Q1 2021 compared to Q1 2020. This was due to a 6.4 percent increase in occupancy levels. Demand for domestic leisure travel amidst international travel restrictions continues to make Goa the fastest recovering market in absolute term.

Source

Bengaluru saw the sharpest decline in RevPAR in Q1 2021, with a 60.6 percent decline compared to the same period of the previous year. Demand and supply of operational inventory in six major cities declined by 6.7 Percent and 4.2 percent respectively in the first quarter of 2021.

“In Q1 2021, the hospitality industry witnessed a revival, with most leisure markets performing exceptionally well. The pace of recovery started picking up due to an increase in corporate travel but it was short-lived as the onset of the second wave brought back travel restrictions and derailed the recovery. We expect that the hospitality sector in India will mostly remain under stress in 2021. However, the hotels are much more nimble and better prepared in terms of their SOPs and cost structures to navigate business interruptions this year. A few trades may emerge in the hotel investment space given the dynamic cash flow situations,” said Jaideep Dang, Managing Director, Hotels and Hospitality Group, South Asia, JLL.

Source

Marriott International | St. Regis Hotels & Resorts Makes Glamorous Debut on Dubai's Iconic Palm Jumeirah Island

The St. Regis Dubai, The Palm offers bespoke service, celebrated rituals and exquisite culinary offerings from its world-famous Dubai address

St. Regis Hotels & Resorts, part of Marriott Bonvoy’s portfolio of 30 extraordinary brands, today announced the highly anticipated debut of The St. Regis Dubai, The Palm. Heralding the storied heritage and celebrated traditions of St. Regis, this hotel joins a dynamic global portfolio and brings the brand’s signature hallmarks of bespoke service, innovative design, and exquisite experiences to the world-famous island and cosmopolitan city of Dubai.

“With its spectacular skyline, breathtaking desert landscapes, contemporary architecture, thriving culture, and varied entertainment offerings, Dubai is one of the most sought-after destinations for global leisure travelers,” said Sandeep Walia, Area Vice President – the United Arab Emirates, Marriott International. “The St. Regis Dubai, The Palm is an exquisite addition to our global portfolio and offers a century-old legacy of uncompromising refinement and bespoke service on Dubai’s iconic Palm Jumeirah.”

Sophisticated Design and Exceptional Accommodations
Designed to feature the brand’s sophisticated aesthetic, The St. Regis Dubai, The Palm balances local influences with the modern glamour and visionary spirit of St. Regis. Elegant décor and contemporary interiors are accentuated with bespoke elements such as the hotel’s grand staircase, which is embellished with gold detailing that encircles an exquisite chandelier. Inspired by the Arabian palm tree, the chandelier is gilded with shimmering crystals that gracefully illuminate the ground floor of the hotel.

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Marriott International | Aloha! AC Hotel by Marriott Maui Wailea Invites Travelers to an Effortless, Refined Island Escape

The New Hotel Marks the First AC Hotels by Marriott® Opening in Hawaii

AC Hotel by Marriott Maui Wailea officially opens its doors today as the newest hotel and the first property in the Hawaiian Islands for the design-driven AC Hotels lifestyle brand. Part of Marriott Bonvoy’s portfolio of 30 extraordinary brands, the hotel marks a significant milestone in delivering an effortless travel experience that strikes the perfect balance between everything you need, and nothing you don’t, in the stunning leisure destination of Maui.

Nestled on three acres on the sunny southwestern coastline, AC Hotel by Marriott Maui Wailea features 110 guestrooms with 12 suites, and an infinity-edge pool with a hot tub and cabanas. The hotel offers a perfectly curated experience, focused on the meaningful details and services that enhance every guest’s stay, allowing them to recharge and focus on the beauty of the island.

Our new hotel seamlessly blends the AC brand’s signature amenities with Maui's naturally-inspiring landscape, people and aesthetics,” says Kaleo Kenui, Dual General Manager for AC Hotel by Marriott Maui Wailea and Residence Inn Maui Wailea. “The overall design is an artistic rendition based on genuine Hawaiian experiences blending with modern life and a recognition of the diverse cultures forming Maui’s remarkable melting pot of humanity.”

Large glass panels depicting ocean waves are illuminated at the main entrance acknowledging its proximity to the ocean and the important role it plays on the island. The sunken lounge surrounded by natural lava with a tatami-styled flooring pattern of lava stone, varieties of tribal necklaces made from different shells, woodwork, prints and elements are curated throughout the hotel, recognizing the cultural influences of Asian and Pacific-Islander communities. Finally, 100 strands of lei made from dried seeds, berries and flowers, varying up to 12-feet in length, are strung into two beautiful tapestries at the lobby honoring the Hawaiian tradition of gifting lei as a symbol of aloha.

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NEWS | Mumbai dabbawalas all set to turn delivery partners for chain of restaurants

Restaurateur Riyaaz Amlani has reached out to help the tiffin carriers and empower them in these Covid-driven times.

with COVID-19 impacting lives on so many levels, times are hard and it has been tough for so many folks to make ends meet. Lending a hand to help those who need it is the need of the hour and Mumbai’s dabbawalas, who had been reeling under the economic brunt of the pandemic now have a savior to help them. Restaurateur Riyaaz Amlani has joined hands with these dabbawalas who will function as delivery partners. The aim is to facilitate direct ordering from restaurants.

If you are wondering about the safety norms, they plan to adhere to them. Mayank Bhatt, business head, who is spearheading this project, says all government-mandated SOPs will be followed and the dabbawalas will also undergo regular health check-ups to ensure safety and hygiene practices are being implemented.

‘Our members were left with little to no money in their bank accounts’
The dabbawalas have welcomed the news and are glad to be able to take up the work. Ulhas Muke, President, of a tiffin box suppliers charity trust, which is part of the Mumbai Dabbawala Association, says, “When the first lockdown hit, it was the toughest time we’ve ever faced; our members were left with little to no money in their bank accounts. Although there are many restaurants and hotel chains in our city, we’ve only catered to office-goers at their workplace in the past. Now that work from home has become the norm, it’s important to go where the customer is. We’re delighted to partner with Impresario Handmade Restaurants to help customers get fresh and delicious food delivered at home.”

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NEWS | Crowne Plaza Greater Noida partners with Wizard Health and Wellness to launch a week-long virtual fitness program

The daily one-hour stress buster session is aimed at bringing internally certified workouts by Les Mills to home-bound people, with safety being the priority and fitter community the intention

In a bid to help people in staying healthy and maintaining wellness at home during Covid-19 induced lockdowns, Crowne Plaza Greater Noida has joined hands with Wizard Health and Wellness to launch a week-long virtual fitness program: #PowerFit.

The daily one-hour stress buster session is aimed at bringing internally certified workouts by Les Mills to home-bound people, with safety being the priority and fitter community the intention. Ideal for all age groups, the platform is offering live classes on how to perform high-intensity cardio exercises, Yoga, Zumba, Pilates, Tai Chi, and more.

Expressing gratitude towards this initiative, Ashwani Nayar, General Manager, Crowne Plaza Greater Noida said, “Owing to the second wave of Covid-19 pandemic, many of us are staying at home and doing less in terms of social interactions and exercise, which is leaving negative effects on both physical and mental health. Improving physical health and well-being have now become the need of the hour. With the help of #PowerFit, we are motivating people to use physical activity and exercise as a strategy to maintain health during this stressful period. The platform serves as our little contribution towards creating a healthier & happier environment, with world-class experts leading the way to build emotional resilience and physical health at a time like this.”

With the pandemic-led-school closures, the physical and emotional well-being of children has become every parent’s cause for concern. To re-kindly the cheer and positivity into the lives of kids at home, Crowne Plaza Greater Noida is also launching a virtual summer camp “Summer Diaries 2021” from 25th May 2021 till 11th June 2021 in association with Wizard Health and Wellness. The 15-days-long summer camp will include various fun-filled creative and fitness activities including Aerobics, Karate, Zumba, Western dance, Art and & Craft, Singing & Vocal Training, Creative Writing and more. The camp will also host complimentary Zumba sessions for parents, along with special webinars on socio-emotional issues with children during a lockdown.

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Appointment | Anantara Rasananda Koh Phangan Villas Welcomes Executive Chef Lucas Leonardi Varin

Anantara Rasananda Koh Phangan Villas announces the arrival of Lucas Leonardi Varin as the resort’s new Executive Chef to lead all food and beverage operations. Brazilian born and hailing from Sao Paulo Lucas brings over a decade of experience in delighting diners, top celebrities and guests from some of the best restaurants and luxury resorts globally including France, the Caribbean, Luxembourg, Australia, Japan, the Maldives and Thailand.

Covid NEWS | Beyond Designs Bistro delivers 120 covid meal per day

While a single meal is priced at INR 249, when all three meals are ordered, the combined price is INR 669. Orders can be placed through Zomato, call, or WhatsApp.

Beyond Designs Bistro has stepped forward to put its resources to use in times of crisis. To help those in need with meals at their doorstep, the brand is preparing 110-120 plates of food per day, where a typical meal comprises dal, roti, rice, paneer, raita, salad, and the vegetable of the day.

Orders for breakfast are to be placed a day before till 9 pm, for lunch, the orders are taken till 10 am on the same day and for dinner, it is till 4pm. Orders can be placed through Zomato, call or WhatsApp. An individual meal is priced at INR 249 and all three meals for a day are priced at INR 669.

“We started on April 19 and till now have successfully served 110-120 meals per day. Overall we have served 3000+ meals,” Neha Gupta, the founder, told ETHospitalityWorld.

Meals are delivered by the restaurant’s in-house riders covering locations in South Delhi and Gurgaon. Distances measured beyond the radius are taken care of via Uber and Wefast. Ensuring no orders are refused, Gupta remains active on social media groups, reaching out to people ensuring deliveries and pickups are made possible.

“To keep the kitchen protected and safe, we sanitize it twice a week. We call the chefs on a rotation basis so that it does not look too crowded. We are following covid appropriate behavior like wearing double masks, gloves and also 90 percent of our meals are delivered by inhouse runners to avoid exposure from outsourced teams. We are delivering food at the doorstep with no contact and we only take contactless payments,” Gupta said, explaining the precautionary measures being taken.

The menu changes daily and is repeated on a weekly basis. For example, if Ghia is served one day, Paneer will be served the next day. Apart from providing Covid meals, normal bistro food is also open for deliveries, she said.
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New Opening | Accor to open Raffles in Palm Jumeirah

Set to open in the last quarter of 2021, Raffles the Palm Dubai will be the first ultra-luxury addition to Accor’s existing diverse portfolio in Dubai.

Accor is opening its first Raffles Resort in the Middle East, on the iconic Palm Jumeirah. Set to open in the last quarter of 2021, Raffles the Palm Dubai will be the first ultra-luxury addition to Accor’s existing diverse portfolio in Dubai.

The group is partnering with Emerald Palace group (EGP), which has been successfully developing and constructing residential projects in Ukraine, UAE, and Russia since 1996. At present, EGP has 8 new developments under construction, with a further 10 at the project stage.

"We are pleased to partner with Accor to establish the first Raffles resort in the Middle East. Our international expertise in developing and constructing a hotel and residential projects combined with Accor’s knowledge, presence, and prestigious brand portfolio set the grounds to open the best hotel in town!” mentioned Never Mkhitaryan, Owner of EGP Group.

Raffles The Palm Dubai will be situated within a 100,000 sqm landscape on the West Crescent of Palm Jumeirah, the world’s largest man-made island and archipelago. Its privileged location boasts panoramic sea views and vistas of Dubai’s iconic skyline while offering a tranquil and private escape, just a short drive away from the city’s vibrant attractions.

Once open, the resort will offer 389 luxurious rooms, starting from 65sqm, suites and villas, each of them featuring a balcony and terrace showcasing unparalleled sea views. Not only will this new property offer unrivalled hospitality, but it will also go beyond expectations by providing the legendary Raffles butler service and offering eight new unique lifestyle food and beverage experiences.

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INITIATIVE | IIHM join hands with NGOs to set up oxygen support isolation centre in Kolkata

The IIHM family, which includes the students at large, have also been deeply affected by Covid-19.

International Institute of Hotel Managemen (IIHM) has stepped in to do its bit towards community welfare. Compassion is the key word in the Hospitality industry and IIHM is practising just that. Witnessing the widespread desolation and suffering that people are experiencing, IIHM has joined hands with several NGOs to set up a 25 bed Oxygen Support Isolation Centre in New Town, Kolkata to provide basic treatment and Oxygen supply to the needy.

The IIHM family, that includes the students at large, have also been deeply affected by Covid. On 15th May, a student from one of the campuses lost his father to the virus. The family is devastated as the father was the only breadwinner of the family. In this situation, the livelihood of the family is at stake, let alone paying the fees for the boy’s education. In this condition, IIHM extended its hand of support and has waived off all the remaining fees of the student so that he can complete his course.

Suborno Bose, Chief Mentor of IIHM said, “Amidst this mass devastation, we cannot just sit and watch people suffering, but have to come forward and help people in need in whatever way we can. In case of our student, too, we cannot bring back the departed soul, but we can surely try to stand by these families and do our part.”

The institute has circulated a message to everyone, to approach them if they hear of any student currently studying in IIHM, who has lost a parent and who was the earning member of the family, so that the institute can support them in whichever way possible.

The hospitality management institution is truly practicing the values of the hospitality trade by coming forward wherever possible to support people in this pandemic. Not just those who have been ailing, but also to those parents who have suffered job losses due to the pandemic and lockdown, IIHM has also promised to consider fee assistance on a case-to-case basis. Students have been asked to mail to their directors at the campuses with their appeal.

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NEWS | Mexico’s outbound tourism fell 73% in 2020, according to GlobalData

Mexico’s short-term recovery will depend heavily on its thriving domestic tourism market. Like many other regions, GlobalData projections show domestic trips will recover by 2022.

The COVID-19 pandemic has had a devastating effect on Mexican outbound travel, with the number of trips falling by 73%. This figure is the second-highest fall in the Americas, after Peru (76%).

Despite commercial flights operating throughout the year at a limited capacity, many countries were reluctant to open their borders amid Mexico’s high COVID-19 infection and death rate. Ultimately, this has led to a devastating drop in outbound travel which will not recover until 2024, according to GlobalData, a leading data and analytics company.

Craig Bradley, Associate Travel and Tourism Analyst at GlobalData, comments: “Many foreign government officials are under pressure to make the right decisions when it comes to travel. Unfortunately, they take the view that countries with high rates of infection and deaths are a risk to the safety of other destinations. Consequently, many international governments have made it almost impossible for Mexicans to enter their borders or at least made it very difficult.”

Mexico’s short-term recovery will depend heavily on its thriving domestic tourism market. Like many other regions, GlobalData projections show domestic trips will recover by 2022.

Bradley continues: “While figures are not guaranteed, the surge in staycation bookings is a global trend. The easing of travel restrictions was slower than expected, and health and safety fears remain a key motivator for domestic tourism.

“Mexico’s domestic tourism market is sizeable. In 2019, there were approximately 275 million domestic trips. Unfortunately, the figure fell by 55% in 2020. As a result, the Mexican Government faces a challenging time. The tourism sector offers jobs and income for many businesses, but the officials may need to consider whether it is safe to promote domestic tourism in the near future as the pandemic continues to hit hard in Mexico.”

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NEWS | Chalet Hotels reports consolidated net loss of INR 25.96 crore in 2021 Q1

Sales declined 57.12 percent to INR 97.83 crore in the quarter ended March 2021 as against INR 228.16 crore during the previous quarter ended March 2020.

Net loss of Chalet Hotels reported to INR 25.96 crore in the quarter ended March 2021 as against net profit of INR 42.78 crore during the previous quarter ended March 2020. Sales declined 57.12 percent to INR 97.83 crore in the quarter ended March 2021 as against INR 228.16 crore during the previous quarter ended March 2020.

For the full year,net loss reported to INR 139.08 crore in the year ended March 2021 as against net profit of INR 102.68 crore during the previous year ended March 2020. Sales declined 69.99 percent to INR 294.39 crore in the year ended March 2021 as against INR 980.85 crore during the previous year ended March 2020.

The hotels and leisure industry has been one of the worst hit by the pandemic, the restrictions on operations and the social distancing norms prescribed. Most hotels are operating at less than half their capacity and that is evident in the top line numbers.

Visit Maldives | VIRTUAL CONSUMER TRAVEL FAIR, MALDIVES VIRTUAL TOUR EXPO TO BE HELD IN JULY 2021

Maldives Virtual Tour Expo, a virtual consumer travel fair, will be held in July 2021.

Maldives Virtual Tour Expo is a virtual consumer travel fair scheduled to be held in July 2021, which will be carried out at maldivesvirtualtour.com enabling visitors to experience the Maldives virtually & enroll on multiple lucky draws to win exciting Maldives holidays. The Expo will take place in July for a duration of 2 weeks. MVT Expo is organized by Maldives Virtual Tour.

Experience Maldives virtually and book your holidays with special offers and win deals of a lifetime. Get the chance to enroll in multiple lucky draws to win exciting Maldives holidays!

Officially launched on 31st December 2020, Maldives Virtual Tour is the breathtaking 360° virtual tour of the Maldives with over 2000 virtual tours of more than 150 islands. The project is scheduled to be completed by 2021. This is carried out by Orca Media Group in collaboration with Maldives Marketing and Public Relations Corporation as an official partner along with Ooredoo Maldives as main partner and Trans Maldivian Airways as Seaplane Partner.

Maldives’ first 360° destination video was also launched by Maldives Virtual Tour, in association with MMPRC. This is a series of 360° destination videos by Maldives Virtual Tour. Maldives Virtual Tour is a product of Orca Media Group, one of the leading media and marketing firms in the Maldives.

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INITIATIVE | Masterchef Sanjeev Kapoor partners with Chef José Andres of World Central Kitchen to provide meals to healthcare workers

Chef Sanjeev Kapoor along with Chef José Andres are currently dishing out 10,000 meals for frontline healthcare workers in Mumbai, Ahmedabad, Delhi, Gurugram, Kolkata, Goa, and Hyderabad

As the second wave of COVID-19 rages across India, Masterchef and philanthropist Sanjeev Kapoor has come forward with a heart-warming initiative. In a bid to support the healthcare workers, Chef Kapoor along with World Central Kitchen and Taj Hotels is providing free meals to the healthcare staff at various hospitals in Mumbai, Ahmedabad, Delhi, Gurugram, Kolkata, Goa and Hyderabad. World Central Kitchen (wck.org) has been doing pioneering humanitarian work across the world.

As a part of the initiative, Chef Kapoor, World Central Kitchen, and Taj Hotels are currently actively dishing out over 10,000 meals daily for frontline workers on duty across the hospitals in these seven cities. The menu is specially curated keeping in mind their nutritional needs to fight the pandemic. The trio will further ensure all of the safety measures while creating and delivering the meals.

Speaking on the initiative, Sanjeev Kapoor said, “I got a call from World Central Kitchen which was keen to contribute towards Covid relief activities in India. We had provided for to the Covid warriors in hospitals last year. With World Central Kitchen’s intent to support relief work in India, it started all again. While the financial funding would come through World Central Kitchen, we needed a partner to produce large quantity meals in a hygienic way. And, hence, we joined hands with the Taj Hotels. The intent is to give healthcare workers, who are working tirelessly at various hospitals, healthy and hygienic food that is also tasty. We are creating menus looking at the needs of each hospital as a single menu cannot fulfill all requirements. In terms of food options, we are also going with the ones that stay fresh for a long time, as they might not be able to eat it on time.”

At the moment, Sanjeev Kapoor and the team are delivering meals to Cooper Hospital & Sion Hospital in Mumbai, and a state-run civil hospital in Ahmedabad providing thousands of meals a day to the nurses and other staff members. In addition, they have also expanded their offering to other cities like Delhi, Gurugram, Kolkata, Goa and Hyderabad.

Since the outbreak of the COVID-19 pandemic, the celebrity chef and entrepreneur has been promptly serving the Indian community by arranging, stocking, distributing, and mobilizing food and other essential commodities throughout the period. Some of his initiatives during the lockdown in 2020 included arranging meals for doctors and medical care providers of Kasturba, KEM, and Sion Hospital in association with India’s leading homegrown hospitality brand and catering service.

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