Empowering Women: Overcoming Challenges in the Hospitality Sector by Haninder Sachdeva, CEO, Eight Continents Hotels & Resorts

In the realm of hospitality, women have long played a pivotal role in shaping guest experiences, managing operations, and driving innovation. Yet, despite their significant contributions, women continue to face unique challenges within the industry. From limited opportunities for advancement to persistent gender biases, navigating these obstacles requires resilience, determination, and a collective commitment to empowerment. In this article, we explore the challenges women encounter in the hospitality sector and discuss strategies for fostering inclusivity, promoting leadership opportunities, and empowering women to thrive in this dynamic field.

Understanding the Challenges

The hospitality industry encompasses a wide array of sectors, including hotels, restaurants, event planning, tourism, and more. Historically, women have been concentrated in certain roles within these sectors, such as housekeeping, front desk operations, and administrative positions. While these roles are essential to the functioning of hospitality businesses, they often lack the visibility and prestige associated with leadership positions.

One of the primary challenges facing women in the hospitality sector is the pervasive gender bias that can hinder their career advancement. Stereotypes about gender roles and abilities can influence hiring decisions, promotion opportunities, and workplace dynamics. Women may encounter unconscious bias during recruitment processes, performance evaluations, and team interactions, which can undermine their confidence and limit their professional growth.

Furthermore, the hospitality industry is known for its demanding schedules and fast-paced environment, which can present additional hurdles for women, particularly those with caregiving responsibilities. Balancing work and family commitments can be especially challenging in roles that require long hours, irregular shifts, and frequent travel. Without adequate support systems in place, women may find it difficult to achieve work-life balance and pursue career progression.

Despite these challenges, women in the hospitality sector are forging ahead, breaking barriers, and redefining traditional roles. Organizations and industry leaders have a crucial role to play in creating a more inclusive and supportive environment for women to thrive. This involves implementing policies and practices that promote gender equality, diversity, and inclusion at all levels of the organization.

Empowering Women: Strategies for Change

One strategy for empowering women in the hospitality sector is to provide mentorship and professional development opportunities. Mentoring programs can pair women with experienced leaders who can offer guidance, support, and career advice. By fostering meaningful connections and sharing insights, mentors can help women navigate challenges, build skills, and advance their careers within the industry.

Additionally, investing in leadership development programs can help women cultivate the skills and competencies needed to succeed in leadership roles. These programs can provide training in areas such as strategic thinking, decision-making, communication, and team management. By equipping women with the tools and resources they need to excel, organizations can help them overcome barriers and reach their full potential.

Another key aspect of empowering women in the hospitality sector is promoting diversity and inclusion in recruitment and hiring practices. This involves actively seeking out diverse candidates, eliminating bias from job descriptions and interview processes, and creating a welcoming and inclusive workplace culture. By embracing diversity, organizations can tap into a broader talent pool, foster innovation, and better reflect the diverse needs of their guests.

Furthermore, advocating for policies that support work-life balance and flexibility can help women juggle their professional and personal responsibilities more effectively. This can include offering flexible scheduling options, telecommuting opportunities, and parental leave policies that accommodate the needs of employees at different stages of life. By prioritizing employee well-being and flexibility,

organizations can attract and retain top talent, including women in the hospitality sector. Beyond organizational initiatives, industry-wide collaborations and advocacy efforts are essential for driving systemic change and addressing the root causes of gender inequality in the hospitality sector.

This can involve partnering with industry associations, educational institutions, and government agencies to promote gender diversity, advocate for policy reforms, and raise awareness about the importance of gender equality in the workplace.

Summing- Up

While women in the hospitality sector face various challenges, they also possess tremendous resilience, talent, and potential. By recognizing and addressing the barriers that women encounter, we can create a more inclusive, equitable, and empowering environment where all individuals have the opportunity to thrive. Through mentorship, professional development, diversity initiatives, and advocacy efforts, we can harness the full potential of women in the hospitality sector and drive positive change within the industry. Together, we can build a future where women are valued, respected, and empowered to lead in the dynamic world of hospitality.

Author

Haninder Sachdeva,

CEO,

Eight Continents Hotels & Resorts

IPOSH- The What , Why and How by Shivani Arora (Asst Professor in Tourism & Hospitality, Certified POSH Trainer)

Preventing sexual harassment in the workplace and creating a respectful, inclusive culture are among the important issues facing the hotel industry today. Hotels are unique environments and it can be a challenge to ensure a safe, harassment-free workplace.

Unchecked inappropriate behavior by employees, supervisors, vendors, or visitors can result in sexual harassment incidents and expensive lawsuits that can negatively impact recruiting and retention, employee morale, loyalty programs, brand reputation, and financial performance.

Implementing a sexual harassment training program specifically designed for the hotel industry is a crucial first step in teaching staff members how to identify, report, and prevent harassment as part of a comprehensive strategy to stop workplace harassment. It also helps to maintain a welcoming and safe environment for all guests and employees.

What is POSH Training?

Understanding the Act- Workers need to understand the basic definition of harassment. Employees typically believe that touching another person constitutes sexual harassment. While this behavior does qualify as sexual harassment, it’s not the only one. Social Culture vs Organizational Culture- Values are established by organizations, but social culture has an impact on corporate culture that cannot be overlooked. It has been noted that workers bring their unconscious social learning to work. There are instances when a particular behavior is appropriate in social settings but inappropriate in the workplace.

What are the benefits of POSH Training in Hospitality Industry?

Legal Compliance- A safe working environment and legal protection from liability are ensured by hotels that comply with numerous jurisdictions’ laws and regulations requiring them to provide training on sexual harassment prevention.

Employee Well being- Victims of sexual harassment may experience serious psychological, emotional, and physical consequences. Hotels show their dedication to their workers’ health and well-being by offering preventive training, which promotes an environment of mutual respect and support.

Maintaining a positive workplace culture- A hotel that prioritizes the prevention of sexual harassment promotes a positive workplace culture. This can lead to increased employee satisfaction, productivity, and loyalty, contributing to a healthier work environment.

Guest Satisfaction and safety- Reputation and guest experiences are closely related in hotels. Hotels make their guests feel safer and more at ease by addressing and preventing sexual harassment. This may have a favorable effect on patron loyalty and satisfaction.

Risk Mitigation- Incidents of sexual harassment may lead to fines, legal action, and reputational harm to the hotel. Prevention training assists in reducing these risks by teaching staff members on proper behavior and by laying out clear policies, procedures, and expectations.

Bystander Intervention- Training employees on bystander intervention empowers them to play an active role in preventing sexual harassment. Encouraging a culture of looking out for one another can contribute to a safer overall environment.

Ethical and Social Responsibility- Hotels have an ethical duty to provide preventive training in addition to their legal obligations. Encouraging a harassment-free workplace is in line with the larger social expectation that businesses should make a positive contribution to society.

Attraction and Retention of talent- When selecting or deciding to remain with an employer, job seekers and employees are increasingly taking workplace culture and policies into account. The hotel’s dedication to ending sexual harassment makes it a more appealing place to work, attracting and keeping top talent.

Best Practices- Global standards and best practices, including anti-harassment measures, have been established by numerous international hotel chains and hospitality organizations; hotels that consistently implement prevention training are in line with these industry-wide expectations.

How can employees recieve POSH Training-

An organization can provide its staff with a range of training alternatives. There are several options for POSH training, such as seminars on training modules, online classroom instruction, and traditional classroom instruction. The kind of training to use will depend on the nature of the organization.

Choose a solution that offers high-quality courses for corporate training. Instructor-led virtual training courses are the best, but employees should have the right to access them from any location, on any device. Online training makes it simple and easy to deliver training as needed, depending on your schedule.

In the workplace, sexual harassment has become the norm. While harassment can affect both men and women, women are more at risk. Through POSH training, managers and staff can collaborate to make the workplace a safer place for everyone. This training encourages managers and staff to abide by the law. Employees that participate in posh harassment awareness training will learn what constitutes harassment, how to spot it, and how to prevent it. The legal and moral ramifications of harassment are also covered in the training, as well as the obligation of both employers and employees to report and stop it.

Author: Shivani Arora

www.linkedin.com/in/shivani-arora-b37015114

Novotel Mumbai Juhu Beach Advances Sustainability Efforts with EV Charging Station Installation

Novotel Mumbai Juhu Beach proudly announces the installation of an Electric Vehicle (EV) charging station, reaffirming its commitment to environmental sustainability. This milestone initiative demonstrates the hotel’s dedication to implementing eco-friendly practices and setting new standards in the hospitality industry.

Renowned for its leadership in eco-friendly initiatives within the hospitality industry, Novotel Mumbai Juhu Beach has continuously strived to minimize its environmental footprint. The hotel introduced an in-house bottling plant in 2023 which significantly reduced plastic waste, while the introduction of a vegan menu showcased the hotel’s commitment to sustainable dining options.

Now, with the addition of the EV Charging station, Novotel Mumbai Juhu Beach continues to lead by example in promoting green practices.

The EV Charging station represents a significant stride towards reducing carbon emissions and promoting eco-friendly practices in the hospitality sector. It aligns perfectly with Novotel Mumbai Juhu Beach’s dedication to providing innovative solutions that contribute to a greener future.

Vishal Gupta, General Manager of Novotel Mumbai Juhu Beach, expressed his excitement about the introduction of the EV Charging Station, stating, We are thrilled to introduce the EV Charging Station at Novotel Mumbai Juhu Beach. As a part of our ongoing efforts towards sustainability, this facility aligns perfectly with our mission to reduce our carbon footprint and contribute positively to the environment.

Employee Learning And Development: The Secret Sauce Of Success In The Hotel Industry by Saurabh Pande, Master Trainer & Facilitator

In the ever-evolving world of the hotel industry, the secret recipe for an organization's success is deeply anchored in the talents and skills of its workforce. Yet, this secret recipe may lose its magic when the importance of comprehensive employee Learning and Development is overlooked by key executives and supervisors. Often underestimated, this element of professional development is a game-changer in the industry. The Association for Talent Development's 2023 study brings to light a startling revelation, indicating that hotel establishments offering comprehensive Learning and Development programs enjoy an overwhelming 218% higher income per employee than those that do not.

However, on the other side of this encouraging statistic is a concerning insight from a Gallup survey: 70% of employees do not feel they have mastered the skills required for their roles. This stark contrast between the potential and reality of employee Learning and Development in the hotel industry paints a vivid picture. In this thought-provoking article, we focus particularly on India's hotel industry to delve deep into the heart of this issue. We aim to explore the intricate challenges arising from inadequate Learning and Development and examine the sweeping impact such shortcomings can have on team performance.

1. The Keystone of Success: Standard Operating Procedures (SOPs)

Standard Operating Procedures (SOPs) act as the cornerstone of success in the hotel industry. They provide a methodical approach for efficient and uniform operations. SOPs ensure clarity, reduce errors, and promote teamwork, thereby forming a robust foundation for achieving organizational goals. However, a lack of clear SOPs can lead to confusion and inaccuracies, which can negatively impact the service quality in hotels. An effective SOP provides employees with a reference to the most common and vital tasks, procedures, and practices within the hotel. It is an invaluable tool for the Learning and Development of new employees and reinforcing protocols among existing staff.

2. The Downward Spiral: Inadequate Learning & Development

Inadequate Learning and Development can trigger a 'domino effect', where one event sets off a series of subsequent unfavorable incidents, leading to a decline in team performance. This is especially true in the hotel industry where high standards of service are expected. The remedy is clear - hospitality establishments must invest in comprehensive, high-quality Learning and Development to bridge the skills gap and boost productivity. Effective Learning and Development equips employees with the necessary skills and knowledge to perform their roles efficiently and deliver high-quality service to guests.

3. The Silent Adversaries: Complacency and Miscommunication

Complacency and miscommunication, if not addressed, can subtly undermine team performance in the hotel industry. Complacency can set in when employees feel their growth and learning have stagnated, while miscommunication can lead to errors and coordination problems. To counter these issues, it's essential to provide growth opportunities and maintain transparent communication channels to keep employees engaged and motivated. Regular Learning and Development programs and workshops can help employees upgrade their skills and stay updated with industry trends.

4. The Crucial Intersection: Impact on Team Performance

Inadequate Learning and Development harms team performance, resulting in decreased efficiency, complacency, and miscommunication. This is particularly significant in the hotel industry where team performance directly impacts guest satisfaction. Therefore, organizations must invest in comprehensive Learning and Development to foster growth, engagement, and effective communication within teams. A well-trained team can significantly enhance guest satisfaction, leading to repeat business and positive word-of-mouth advertising for the hotel.

In concluding our exploration, it is abundantly clear that addressing the often-hidden consequences of inadequate employee Learning and Development is not just important, but critical for the long-term success of any hotel establishment. The key to unlocking a multitude of benefits is acknowledging these challenges and making a firm commitment to invest in comprehensive Learning and Development solutions. These investments can bolster efficiency, improve quality assurance, reinforce safety protocols, and yield significant returns on investment. By nurturing a culture of continuous professional growth, hotel establishments can help unlock their workforce's full potential. However, the benefits of employee Learning & Development and development extend beyond the employees and the organization. This proactive approach greatly enhances the experience and satisfaction of the guests, contributing to the overall success of the hospitality industry. In essence, by investing in our employees, we are investing in the very heart of our establishments, setting the stage for a journey toward unparalleled success in the exciting world of hospitality.

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About The Author

Saurabh Pande

Hotelier

Master Trainer & Facilitator

Certified Learning & Development Manager

Saurabh Pande, hailing from the charming city of Lucknow, is a passionate hotelier boasting an impressive 20+ years of experience under his belt. With a decade each spent mastering the art of F&B Service and Learning & Development, he has emerged as a dynamic Master Trainer and Facilitator. As a Certified Learning & Development Manager, Saurabh's diverse interests include reading, writing, and singing. Forever fuelled by curiosity, he loves exploring new avenues and delving into the hidden depths of his interests.

Linkedin Profile Link

Marriott International Becomes First Hospitality Company to Introduce Neuroinclusive Practices at Its Largest Customer Events

Leveraging work from Google Xi’s The Neu Project, Marriott strives to create a more inclusive experience for meeting attendees

Marriott International, Inc., a hotel industry leader for more than 95 years, today announced its commitment to incorporate neuroinclusive practices at Marriott-hosted customer events of 250 people or more globally. This commitment is a result of joining forces with The Neu Project, an initiative from Google’s Experience Institute (Xi) that aims to share resources designed to better accommodate and create a more inclusive experience during meetings and events for neurodivergent attendees. These practices are initially being previewed at Marriott’s Corporate Partnership Customer Conference, THE EXCHANGE, currently taking place November 28 through December 1, 2023 at the JW Marriott Desert Springs Resort & Spa in Palm Springs, CA.

Approximately 15-20 percent of the world’s population has neuro differences, including ADHD, obsessive-compulsive disorder, autism, dyslexia, epilepsy, and Tourette Syndrome.* In 2022, the Google Experience Institute launched The Neu Project in order to demystify and educate event professionals on the design of more neuroinclusive experiences through a helpful guide and checklist.

The following neuroinclusive practices will be incorporated at Marriott-hosted customer meetings and events of 250 people or more:

Quiet Room: A dedicated room will be available during Marriott customer events for recovery from sensory overwhelm, restoration and regulation. Designed to foster the physical, emotional, and mental well-being of attendees, the room will serve as a calming retreat where guests can break from the event to manage fatigue, overload and/or sensory needs.

Tools and Resources: At registration, event attendees will have the opportunity to request various tools to better accommodate their needs, including sensory & fidget toys, noise canceling ear plugs, sleep masks, sunglasses, printed agendas and venue maps, and details about loud music, flashing lights or surprise moments taking place during the event.

Closed Captioning for Main Stage Presentations: Real-time subtitles and captions will be available on-screen during main stage event and conference presentations.

“Grounded in our commitments to innovation and inclusion, Marriott is dedicated to making meetings and events more accessible for everyone,” said Drew Pinto, Executive Vice President and Chief Revenue & Technology Officer, Marriott International. “The Neu Project is a driving force in this space, and we look forward to working jointly with them, along with the neurodivergent community, to deepen our understanding of neurodivergent needs in order to truly welcome all.”

Over the past two years, Marriott has collaborated closely with The Neu Project to learn directly from the neurodivergent community. The company has already begun implementing various neuroinclusive practices at its recent customer events, including a quiet room and tools and resources at both THE EXCHANGE: Association Masters in Phoenix, AZ and THE EXCHANGE: Europe in Madrid, Spain. Last month, Marriott and The Neu Project also implemented a quiet room for attendees at IMEX America, an annual industry event in Las Vegas, NV where members of the global business events community come together.

Looking ahead to 2024, Marriott will further its neuroinclusion efforts by conducting active listening sessions with the community through conversations with The Neu Project and people who are neurodivergent, which will help shape future content.

“The Neu Project was born out of a desire to rethink event experiences post-pandemic, and has since grown into a major initiative that is driving change at events across industries,“ said Megan Henshall, Global Events Strategy at Google. “Marriott understands that creating environments where differing perspectives and experiences can come together boosts creativity, and we have witnessed their passion for increasing inclusivity at meetings and events. We’re excited to continue working with them as we strive to create more inclusive experiences with and for the neurodivergent community.”

Marriott’s implementation of neuroinclusive practices for meetings at select hotels builds on its fundamental core values of advancing diversity, equity and inclusion. Through third-party partners like Disability:IN, the leading nonprofit resource for business disability inclusion worldwide, Marriott offers a variety of resources to improve accessibility at meetings, events and conferences.

For more information on Marriott International’s meetings and events offerings and capabilities, visit https://marriottbonvoyevents.com/.

Novotel Visakhapatnam Varun Beach Breaks Barriers by Launching Braille Menus for the Visually Impaired

Novotel Visakhapatnam Varun Beach, a distinguished member of the Accor group, proudly heralds a breakthrough initiative in inclusivity with the launch of Braille menus. This historic step, unveiled at the renowned Indian specialty outlet, Zaffran, marks the hotel as the pioneer in Andhra Pradesh, fostering empowerment and equality for all.

The inauguration ceremony witnessed esteemed officials, including District Blindness Control Society Coordinator Dr. Vishwamitra, HOD Ophthalmology, Visakhapatnam, along with dignitaries from Andhra Medical College and Varun Group, gracing the momentous occasion.

Our ethos revolves around fostering inclusivity, ensuring every individual feels esteemed and embraced emphasized Mrs. Lakshmi Sridhar , General Manager at Novotel Visakhapatnam Varun Beach and The Bheemili Resort manaed by Accor.

The event welcomed luminaries such as Dr. G. Butchi Raju, Principal of Andhra Medical College, Dr. Allu Padmaja, Head of DREH, and Dr. Vasupalli Ravi, HOD, Anesthesia & CCM, KGH. The revelation of the Braille menu brought heartfelt joy to visually impaired guests, enabling them to independently explore and order from the menu.

This trailblazing move underscores Novotel Visakhapatnam Varun Beach’s dedication to fostering a more inclusive and hospitable environment within the hospitality industry. The Braille menus signify not merely a menu but a gateway to empowerment and independence for the visually impaired.

Additionally, the event was graced by Mrs. Lakshmi Prabhu Kishore, Director, Varun Group, further emphasizing their commitment to inclusivity and diversity. As part of this commitment, Novotel Visakhapatnam Varun Beach employs six visually impaired individuals across various departments. Two of these remarkable employees were present during the event, delighting in reading the Braille menu and placing their orders, symbolizing the triumph of inclusivity in action.

HARNESSING THE K.A.S.H. MODEL Empower Employee to Enhance Revenue, & Guest Experience in Indian Hotel Industry

It's a pivotal moment in the history of the Indian hotel industry. As we navigate past the challenges of the COVID-19 pandemic, we're stepping into a time of extraordinary growth and transformation, where the industry is ripe with opportunities for innovation and advancement. In the present scenario even if we talk about the mid-budget segment; then major players like OYO have witnessed an impressive surge in revenue, reaching 47.8 billion INR in 2022[1]. Furthermore, the sector is poised for expansion at a growth rate of 8.28% from 2023 to 2027[2], with market volume predicted to reach approximately US$10.53 billion or ₹774.95 billion [3].

However, certain challenges need to be addressed urgently, including high employee turnover rates and a declining intake in hotel management colleges. The annual turnover rate in the hotel industry stood at a staggering 74.9% in 2018[4], highlighting the dire need for an effective training model. Over the past four years, data shows that a mere 77% of students graduating from hotel management and catering colleges were boys [8].

Additionally, statistics indicate significant skill gaps in hotel management and food production [11]. According to a Ministry of Tourism study, there was a shortfall of 2.6 million skilled personnel in 2018; this is expected to reach 1.1 million by 2025[6]. The hospitality sector still faces an overall shortage of quality manpower ranging between 20-25% [10].

Industry executives, managers, and professionals must take these challenges head-on by adopting innovative models like K.A.S.H (Knowledge, Attitude, Skills, and Habits) for holistic employee development. This approach emphasizes four crucial pillars:

• Knowledge: Comprising approximately 25% of employee development, this includes grasping industry norms and operations—like knowing how to manage reservations or handle guest complaints.

• Attitude: Contributing an estimated 30% towards employee development, it emphasizes the need for a positive service-oriented attitude crucial to enhancing guest experiences - for instance, greeting guests warmly and handling requests graciously.

• Skills: Equating to about 25% of employee development, this aspect forms the groundwork for efficient hotel operations. Skills can be identified like adeptly managing the front desk or swiftly resolving maintenance issues.

• Habits: Accounting for nearly 20% of employee development, it focuses on good practices like punctuality, cleanliness, and protocol adherence—like punctually showing up for shifts and maintaining spotless guest rooms.

Although we lack specific post-COVID statistics for India, it is reasonable to infer that the pandemic has exacerbated these challenges. The K.A.S.H Model has been acknowledged as a key framework in various sectors, including financial services and sales [12]. Its comprehensive approach aligns with the hospitality industry's demands, where knowledge, attitude, skills, and habits play a critical role in success.

The Indian hotel industry has always underlined the significance of K.A.S.H. in enhancing employee satisfaction, improving service quality, and reducing turnover rates. However, a strategically focused model is currently more vital than ever before. To maintain our competitive edge and deliver world- class services that meet international standards while preserving India's unique hospitality charm, a robust K.A.S.H Model implementation is indispensable.

In conclusion, the K.A.S.H Model goes beyond being a mere training model; it is a blueprint for success and a guide to revolutionizing industry operations. As we continue to evolve in this dynamic sector, it is imperative to adopt models like K.A.S.H to ensure competitiveness, top-notch service quality, and enhanced customer experiences. Industry professionals must recognize that investing time and effort into implementing this model will not only help us survive but truly thrive in the Indian hotel industry.

REFERENCES

[1]: Statista. (2022). Hotel industry in India - statistics & facts. (https://www.statista.com/topics/7790/hotel-industry-in-india/

[2]: Statista. (2023). Market volume of the hotel industry in India from 2018 to 2027. https://www.statista.com/outlook/mmo/travel-tourism/hotels/india

[3]: Skift. (2023). Hotel sector could add 1 trillion to economy by 2047. https://skift.com/2023/08/21/skift-india-report-hotel-sector-could-add-1-trillion-to-economy-by-2047/

[4]: IHM Ahmedabad (2020). Journal Index http://ihmahmedabad.com/download/others/Journal%20Index_2020/A7.pdf

[5]: Mordor Intelligence. (2021). Hospitality Industry in India. https://www.mordorintelligence.com/industry-reports/hospitality-industry-in-india

[6]: HVS. (2023). Indian hospitality sector skill shortage to hinder recovery and growth. https://www.hvs.com/article/9274-hvs-monday-musings-indian-hospitality-sector-skill-shortage-to-hinder-recovery-and-growth

[7]: Live Mint. (2024). Hotel industry to contribute 1.5 tn to GDP by 2047.https://www.livemint.com/industry/infrastructure/hotel-industry-to-contribute-1-5-tn-to-gdp-by-2047-11692120793671.html

[8]: Times of India. (2021). Boys dominate enrolment chart in hotel management, catering.https://timesofindia.indiatimes.com/india/boys-dominate-enrolment-chart-in-hotel-management-catering/articleshow/65370839.cms

[9]: Pal Arch’s Journal of Archaeology of Egypt/Egyptology. (2020). Quality of Hotel Management Education in India. https://archives.palarch.nl/index.php/jae/article/download/9949/9146/19488

[10]: Financial Express. (2021). Manpower shortage big challenge for hospitality sector. https://www.financialexpress.com/business/industry-manpower-shortage-big-challenge-for-hospitality-sector-sarovar-hotels-md-2604646/

[11]: Travel Daily Media. (2022). HRAWI focuses on shortage of talent in the hospitality industry. https://www.traveldailymedia.com/hrawi-focuses-on-shortage-of-talent-in-the-hospitality-industry/

[12]: NAPA Benefits. (2020). The K.A.S.H. Formula for Sales Success. https://www.napa-benefits.org/business-development/the-K.A.S.H.-formula-for-sales-success

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SAURABH PANDE

EXPLORER

MASTER TRAINER AND FACILITATOR

CERTIFIED LEARNING AND DEVELOPMENT MANAGER

Saurabh Pande, hailing from Lucknow - the charming city of Nawab’s & Kebab’s; is a passionate hotelier carrying an impressive 20+ years of experience under his belt. With a decade each spent mastering the art of F & B Service, and Learning & Development, he has emerged as a dynamic Hotelier, Certified Master Trainer and Facilitator, and Certified Learning and Development Manager.

Saurabh's diverse interests include reading, penning thoughts, and singing. Forever fuelled by curiosity, he loves exploring new avenues and delving into the hidden depths of topics that interests him.

Saurabh Pande’s Linkedin

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The Fern Hotels & Resorts Lead the Way with Sustainable Seed Ganpati Celebration

The Fern Hotels & Resorts, a distinguished name in the eco-friendly hospitality industry, is pioneering a sustainable approach to commemorate the Ganpati Festival. The brand is celebrating Ganpati Festival through the use of Seed Ganpati idols across all its properties in Maharashtra, underlining its commitment to environmental consciousness and the promotion of a greener future. 

"We are thrilled to embrace sustainability in our Ganpati Festival celebrations with  Seed Ganpati idols. Our goal is to encourage everyone to celebrate with reverence for nature, understanding that every act of devotion can also be an act of preservation. By initiating eco-friendly practices in Ganpati Festival we are nurturing a visionary path towards a greener environment. " remarked Mr. Suhail Kannampilly, Managing Director, The Fern Hotels & Resorts.

The innovative idols, crafted from Red Soil, Organic Fertilizers, Natural Colors, and Seeds, possess a unique feature: post-celebration, they can be immersed in water and planted in soil transforming into trees, significantly reducing the environmental footprint of the immersion process. The idols offer a sustainable alternative that addresses the water pollution predicament that plagues water bodies every year during the festival. Through the immersion of these idols, they contribute to tree growth, fostering a greener environment and mitigating the harmful effects of the immersion process.

The Fern Hotels & Resorts have consistently led the way in sustainability initiatives. In addition to Seed Ganpati idols, the brand employs several other eco-friendly practices during the Ganpati Festival celebrations. Hand-made clay diyas replace conventional oil lamps, reusable fabric decorates their venues, and plastic and polystyrene are conscientiously avoided. These practices not only elevate the guest experience during the Ganpati Festival but also foster a profound and eco-conscious celebration. 

Green Hospitality: A Look Inside The Fern Hotels and Resorts' Initiatives

Green Hospitality: A Look Inside The Fern Hotels and Resorts' Initiatives

By Vaishali P. Sinha, Cluster Executive Housekeeper, West at The Fern Hotels and Resorts

Vaishali P. Sinha, with an impressive 14-year tenure at The Fern Hotels and Resorts, is a seasoned Cluster Executive Housekeeper who takes immense pride in her association with an organization that places a strong emphasis on sustainability and eco-friendly practices. In this article, Vaishali shares some of the initiatives and best practices implemented by The Fern Hotels and Resorts to reduce their environmental impact and contribute to a more sustainable future.

Optimizing Sustainability in Housekeeping: Key Initiatives

The Fern Hotels and Resorts believes in the power of small steps leading to significant changes. Various initiatives and practices have been put in place to optimize sustainability in housekeeping operations. By focusing on efficient resource usage, green cleaning practices, waste reduction and recycling, staff training, and awareness, the organization aims to make a tangible impact on the environment.

Efficient Resource Usage

A primary goal is to promote responsible consumption of water and energy. This is achieved by employing energy-efficient appliances across their properties and implementing water-saving measures. In select hotels, The Fern Hotels and Resorts has introduced bottling plants to reduce plastic bottle usage and promote sustainable practices. The organization conducts regular rainwater harvesting and ensures the use of safe, skin-friendly cleaning chemicals. Proper waste segregation is also integral to their sustainable approach. Additional initiatives include installing water-saving aerators on taps and cafeteria programs that encourage food waste reduction. Furthermore, LED lights, rice straws, and eco-friendly pens are utilized throughout the properties to further reduce their environmental impact.

Green Cleaning Practices

To ensure a healthier indoor environment, The Fern Hotels and Resorts has adopted green cleaning practices. They utilize eco-friendly cleaning products and techniques that minimize the use of harsh chemicals. This not only reduces the environmental impact but also creates a safer space for guests and staff. The organization also employs paper-based food parcel boxes, dual dustbins for recycling, and segregated waste management systems to complete their comprehensive sustainability efforts.

Waste Reduction and Recycling

Proper waste management is essential for minimizing the environmental footprint. The organization has implemented robust waste management systems that include recycling programs and proper waste segregation. By diverting recyclables from landfills, The Fern Hotels and Resorts contributes to a more sustainable future. Their commitment to waste reduction and recycling extends to all areas of their operations, including housekeeping.

Staff Training and Awareness

The housekeeping team plays a vital role in driving sustainability initiatives. The organization ensures that all staff members are equipped with the knowledge and skills to implement sustainable practices through comprehensive training on waste management, sustainable practices, and the importance of environmental stewardship. By fostering awareness and a sense of responsibility, The Fern Hotels and Resorts creates a collective effort towards sustainability.

Best Practices in Housekeeping: A Focus on Sustainability

As a leading hospitality brand, The Fern Hotels and Resorts believes in adopting best practices that prioritize sustainability. By combining innovative approaches and proven techniques, they continuously strive to enhance their environmental performance. Here are some of the best practices they follow:

Green Cleaning Products

To maintain a healthier environment for guests and staff, The Fern Hotels and Resorts uses environmentally friendly cleaning products that are free from harsh chemicals. This not only reduces the environmental impact of their operations but also ensures a cleaner and safer space for everyone.

Energy-Efficient Equipment

Understanding the importance of reducing energy consumption and minimizing their carbon footprint, the organization employs energy-efficient appliances and technologies throughout their properties. By using energy-efficient equipment, they contribute to a greener future.

Water Conservation

Recognizing water as a precious resource, The Fern Hotels and Resorts takes every opportunity to minimize water wastage. They have implemented various water-saving measures, including the use of low-flow fixtures and water-efficient laundry systems. These initiatives help them minimize their water consumption while maintaining their commitment to sustainability.

Waste Management

Proper waste management is an integral part of their sustainability efforts. The organization has a comprehensive waste management system in place, which includes recycling programs and proper waste segregation. By diverting recyclables from landfills, they contribute to a circular economy and reduce their overall environmental impact.

Innovative Approaches

In addition to following best practices, The Fern Hotels and Resorts actively explores innovative approaches and techniques that align with their sustainability goals. For example, they are currently experimenting with smart sensors and automation to optimize energy usage in guest rooms. These innovative solutions not only enhance their environmental performance but also improve the guest experience.

The Future of Sustainability at The Fern Hotels and Resorts

As The Fern Hotels and Resorts move forward, they remain committed to driving sustainability across all aspects of their operations. They will continue to explore new technologies, practices, and partnerships that align with their sustainability goals. Their focus on sustainable sourcing, waste reduction strategies, energy-efficient practices, community engagement, guest education, and measuring environmental impact will guide them toward a greener future.

The Fern Hotels and Resorts takes pride in being at the forefront of sustainability and eco-friendly practices in the hospitality industry. Through efficient resource usage, green cleaning practices, waste reduction and recycling, staff training and awareness, and innovative approaches, The Fern Hotels and Resorts are making a significant impact on the environment.

Banyan Tree Krabi joins hands with a local fishing village, giving visitors an intimate opportunity to help create local products

Banyan Tree Krabi, a luxury 72-key resort situated on secluded Tubkaek Beach, is encouraging its visitors to immerse themselves in the local Southern Thai culture, by joining weekly excursions to a nearby island renowned for producing beautiful batik fabrics and woodcrafts.

The initiative is part of the Banyan Tree Group’s “Stay for Good” programme, launched two months ago, aimed at enticing guests at 5-star hotels worldwide to roll up their sleeves and join neighbouring villagers at work.

At the Balinese property of Buahan, A Banyan Tree Escape, for example, guests spend a day with local farmers, foraging for fruits and edible plants, while at Garrya Nijo Castle Kyoto in Japan, visitors learn how to entwine grass to make traditional thatched roofs for villagers’ homes.

“At Banyan Tree Krabi, we invite our guests to embark on a day’s adventure at the quiet fishing town of Ban Koh Klang on a small island in the middle of the Krabi River,” said Sustainability Manager Ms Thepsuda Loyjiw. “It’s a great opportunity to travel by traditional longtail boat along the river where they might spot some rare bird species and wild monkeys among the mangroves. The island itself is a spectacular natural setting and among the hidden gems we visit is a series of majestic limestone caves.”

A lunch, inspired by home-grown fruits, vegetables and recipes passed down from one generation to the next, is served on a floating restaurant among the mangroves, then the guests meet the villagers and interact.

Among the daily pursuits the foreign visitors can experience are: joining the local craftsmen who intricately carve and create wooden models of longtail boats, which are sold in Krabi as souvenirs; and sitting with the women of Ban Koh Klang who are veterans of batik art, mixing organic dyes and skillfully painting colourful fabrics. Harvesting rice in the fields with a local family is included as a seasonal activity.

Launching the programme in May, Banyan Tree said it hopes the visits will “encourage a deeper connection with each destination while honouring the heritage and traditions and contribute to creating more opportunities for local communities.”

Constantly vying to reduce the hotel’s carbon footprint, in December Banyan Tree Krabi partnered with a local artisan, Souvenirs From the Sea, a project involving beachcombing for refuse and waste products that could be upcycled into sellable items such as tote bags.

Banyan Tree Krabi’s other recent sustainability initiatives include an Earth Day beach clean-up, and the introduction of Forest Bathing, a nature-based educational tour for guests, including children, to help raise awareness about environmental conservation and protecting local flora and fauna.

“Of course, many guests come to a serene destination to relax, to enjoy cocktails at sunset, spa treatments, and wining and dining,” said Loyjiw. “However, they also want to see the local customs, and nothing feels better than giving something back to the community.”

For more information, contact Banyan Tree Krabi at: krabi@banyantree.com or tel: +66 75 811 888.

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IHM Ranchi organizes interactive session themed “Coffee with GMs” at the institute premises

The Institute of Hotel Management (IHM), Ranchi organized an interactive session with the industry leaders on the theme “Coffee with GMs” for the final year students of the institute. The event witnessed the presence of Mr. Hemant Mehta, General Manager, Hotel Radisson Blu, Ranchi, Mr. Amit Kaushik, General Manager, Hotel Royal Retreat, Mr. Asit Kundu, General Manager, Capital Residency, Mr. Kallol Sengupta, General Manager, Hotel Green Horizon and Mr. Brajesh Gupta, General Manager Hotel Le Lac Sarovar Ranchi.

The program was set-up through a casual interaction among the General Managers and the students focusing on the career development tips, success stories and fun- filled memories from their academic and professional journey. Decades of experience and the struggle and success stories of General Managers included focus on the personal development, self-confidence, self-presentation changing industry trends and best practices, hard work and dedication, effective management styles, conflict management, budgeting and financial management in the various roles during the long spanning career in the hospitality industry. The students were enthusiastic and energetic throughout the session and they asked various questions and queries related to personal and professional life and the secret behind their success and management styles to which all the General Managers were humble to address the gathering.

The event was moderated by Dr. Bhupesh Kumar, Principal, IHM Ranchi and all the teachers were also present during this occasion. Coffee with GM is a unique initiative by IHM Ranchi where the industry experts and budding hoteliers come together on the same platform eliminating the hesitations and boundaries of interaction through heart. The program concluded with a hi- tea wherein delicious burgers, pizza and coffee all made by the students were served to the students and guests present on this occasion.

Trainer Tip: PPPP by Annepaul Vemagiri

Trainer Tip: PPPP.

But before that, here is your task of the day.

• Take a Piece of Paper and Paint a P covering the entire sheet.

• Take a Pause and look at your P

• Pick a name that starts with P

• Write 4 Praises for the Person whose name you wrote

My P – Pooja

1.      Pooja you are a superwoman

2.      Pooja you always carry a smile on your face.

3.      Pooja passion towards your work is pure.

4.      I am glad we are friends

Have you got a clue of a Trainer's PPPP ?

If yes, well done! If not, here we go  

PPPP is a technique used by Trainers before, during or end of the training session to test knowledge and to check learning progress while engaging your learners in a classroom or an online session.

Here are the 4 PPPPs in the sequence of their usage

1.      P – POSE A QUESTION

2.      P – PAUSE

3.      P – PICK A NAME

4.      P – PRAISE

1P – Pose a Question

As a trainer we all know that asking questions is one powerful technique that every trainer must use. It is from the list of must have’s.

There are 2 types of questioning and they are Open ended and Closed ended. Both can be used as and when required but the sequence of questioning to test knowledge and learning progress while holding attention of all the attendees at the same time has a trick. Firstly, pose a question towards your learners with your eyes looking around. This would put everyone at attention as they do not know who must answer the question.

While you ask your question, keep your voice loud and clear to be audible to all in the room. Making eye contact is a must, this ensures two things – Get everyone’s attention and also helps you to gauge who could be knowing the answer. The idea is not to embarrass but to encourage participation during the training session.

2P – Pause

Post posing your question, look around, glancing over each one while taking a pause. The pause is to make sure everyone is listening to you. Incase, you notice someone has still not heard you. You may give them time to ask you to repeat.

3P – Pick a name

Out of all the learners sitting in the room, you must pick a name of the person you want to answer your question. Ensure to keep changing the names instead of picking up the same person all the time.

4P – Praise the person

Once you get the right answer, learn to praise. Praise can be in one word like "Bravo", "Superb", "Brilliant" or a phrase like, " that's the right answer". You may also ask everyone in the room to clap for the person. This would also create attention and participation. This also fills your session with good energy. Praise the person and confirm that the answer is right.

As Trainers, you must be able to gauge who has the right answer to avoid embarrassment. To involve all levels of learners, keep a bank of all levels of questions meaning easy to difficult ones so that you can ask as many questions as possible. Make note that you have balanced equally to all.

About The Author

Annepaul Vemagiri

Winner - Asian Education Awards 2023 & Academic Excellence Award for Extraordinary Service & Contribution to Teaching

IHG Hotels & Resorts Introduces Effortless Wi-Fi Connection for Guests Worldwide

IHG Hotels & Resorts (IHG), a leading hotel company with a global presence, is thrilled to announce the launch of a new mobile product feature – IHG Wi-Fi Auto Connect. A first-of-its-kind innovation available at scale in hotels, this feature is now available exclusively in the IHG One Rewards mobile app for both iOS and Android users and will automatically connect IHG One Rewards members to Wi-Fi upon arrival at more than 5,000 IHG hotels worldwide – no separate passwords or logins needed!

IHG Wi-Fi Auto Connect is enabled by the newly redesigned IHG app and IHG’s proprietary internet solution, IHG One Rewards Wi-Fi. Globally, the company logs more than 5.3 million monthly Wi-Fi logins. With this new solution, guests who opt-in via their mobile devices will join the internet upon entering a hotel without having to worry about separate login codes or passwords, saving time and enjoying a better user experience. A one-time set-up is required via the app where the member user can enable auto connection via settings. The functionality empowers guests visiting a hotel for a meeting, overnight stay or dining at a restaurant in a hotel.

“We know that our guests expect seamless instant connectivity and convenience, especially when it comes to Wi-Fi. At IHG, we are constantly looking for ways to enhance the guest experience, and IHG Wi-Fi Auto Connect is just one example of how we’re doing that,” said Brian McGuinness, Senior Vice President, Global Guest Experience, IHG Hotels & Resorts. “The solution will deliver IHG One Rewards members with even better connectivity and a seamless experience across 5,000+ hotels around the world.”

Motivated to improve the guest experience for loyalty members, the company continues to innovate and prioritize technology, comfort, and convenience. In addition to the improved Wi-Fi experience, the app has new enhancements designed for speed and convenience, including a new lock screen widget feature on iOS. Widgets allow guests to see their points balance and upcoming stays from the lock screen of their device, and to quickly launch the app. The app has also recently launched booking features allowing guests to select room enhancements during booking, including rooms with specific views or more space.

Kamats restaurant installs Sanitary Napkin Vending Machines

Hygienic and clean washrooms have been a prominent issue in the rural parts of our country. When we travel on the highways from one city to another, the one problem every woman and child faces is finding a hygienic washroom in between their journey. There are many public washrooms that we pass through, but hygiene is something that we cannot count on. To eradicate this problem once and for all, Kamats Restaurants, being a highway restaurant brand made it a mission to become a pit-stop with having a clean washroom, changing rooms, and pocket-friendly fresh food, keeping the quality of food persistent.

When asked Dr. Vikram Kamat about his thoughts on the same, he said, "Kamats has always been serving fresh and hygienic food to all its customers but when I joined the business, the first thing I tried focusing on, was the hygiene factor of our washrooms. A lot of road travelers in our country choose internationally famous brands for using their washrooms while they crave eating hot and fresh Indian meals. This made me think about the importance of clean washrooms for Indian road travelers along with great food. Therefore trying to bridge this gap we have ventured into making all Kamats provide not only hygienic food but also clean washrooms so that our guests can eat and freshen up in comfort at the same pit stop.”

He further added saying, “Along with clean washrooms, beginning from Kamats Karad, we have also started installing sanitary napkin vending machines at our women's washrooms. This will not only help our business but also improve us as a community and make Indian highway restaurants a preferred option too. This initiative is also aimed at our country's overall mission towards good hygiene and promoting local businesses and Kamats being an iconic brand it only makes us proud to contribute towards our own country and society.”

73% of Indian travellers want to leave the places they visit better than when they arrived reveals Booking.com’s Sustainable Travel Report.

Booking.com’s latest Sustainable Travel Report, found that Indian travellers are integrating sustainable thinking into their vacation planning, beyond everyday small habits such as using reusable water bottles or reusable shopping bags. Some say, they now travel outside of peak season to avoid overcrowding and opt for walking, biking, or taking public transport as part of their means of transportation. Others have also taken on the “buy local” mantra, favouring small, independent stores to contribute to the local economy.

Recycling, reusing and the value of reducing are becoming the mantra of the Indian traveller

A majority of Indian travellers recognize by conserving resources now and being more sustainable, one can help save the planet. In just a year, Indians have grown extremely conscious of how they impact the planet and are implementing several measures as a result.

In a bid to save water, 55% travellers reuse their towels multiple times, up 21% from 2022. As more people are comprehending the value of reducing, reusing, and recycling 57% of them brought their own reusable water bottles, up by 12% since 2022. 52% individuals are utilising reusable bags to be more responsible; 44% practise recycling garbage while travelling and surprisingly, 51% of individuals always carry their personal, reusable water bottle.

Indians are making greater efforts to be more mindful of their travel impact at every step of their journey

Indians are taking several sustainability-related actions as their environmental consciousness grows.

Taking conscious habits from home when travelling, 66% now turn off their air-conditioning when they aren’t there (up 23% from 2022)

Indian travellers are moving towards sustainable travel practices and are becoming more selective when deciding their accommodations and modes of transportation primarily due to the worsening effects of climate change and growing environmental awareness.

When it comes to transportation, 51% of Indian travellers now plan their sightseeing so that they can walk, use bicycles or take public transportation - essential for ecotourism

Looking to further reduce their impact, 41% decide to go off-peak to avoid overcrowding, up 5% since 2022.

Additionally, taking the ‘buy local’ ideology is also a popular mantra amongst travellers while on vacation with 52% respondents favouring small, independent stores.

 Incentives and discounts can further drive Indians to be more sustainable

Today, while the intent is clear, there are several challenges travellers face to find and book sustainable properties, however, they are open to further incentives to travel sustainably. Nearly half of Indian (44%) travellers are asking for discounts and financial incentives to choose eco-friendly options. Additionally, it has been found that 53% of people would be motivated to travel more sustainably if they were given reward points for selecting sustainable options. These reward points can also be used to receive additional benefits or discounts through online travel agencies.

According to Santosh Kumar, Country Manager, India, Sri Lanka, Maldives and Indonesia at Booking.com, "Indians are travelling with a renewed outlook to reduce their impact on the planet. With 73% of respondents wanting to leave the places they visit better than when they arrived, today’s travellers are increasingly adopting a regenerative approach to travel. They are converting intent into action by taking active small steps at home and when travelling to drive a more sustainable future. To help travellers in their sustainability journey, Booking.com has taken measures to help not only travellers but also local communities and the environment. This includes awarding thousands of properties in India and globally with the Travel Sustainable Badge, the ability to compare the CO2 emissions for different flight options or being able to find and book greener taxi options. We are committed to making it easier for everyone to experience travel in a more mindful and responsible way.”

Interesting Marketing Effort from ITM IHM

Avana Retreat Takes Going Green Literally By Planting 10,000 Trees

Resort in Mai Chau Vietnam rolls out a myriad of initiatives that put the planet first

As eco-initiatives evolve, going plastic-free is the minimum a resort can do to lighten its environmental impact. Avana Retreat, situated amid the mountains of Vietnam’s Mai Chau province, has been making sure its footprint is featherweight since debuting in the pandemic. Through extreme tree planting projects, cultural initiatives to maintain ethnic minority traditions, organic farming, neighborhood trash collecting partnerships with youth groups, and turning one of its star attractions - terraced rice fields - into a source of income for the community, Avana is working in unison with the environment. As for plastic, you won’t find a bottle or single-use bag in sight. The property even has its own purifying and bottling facility on-site, which uses fresh mountain water and cuts CO2 emissions.

Reforestation and building biodiversity

“There is a Vietnamese saying ‘Where there is good land, the birds will come and settle’,” said Mr. Vu Huy, founder of Avana Retreat. “We have planted over 10,000 trees in the area since we started developing this land and the bird life, well, we’re seeing more and more return. In fact, the wildlife has flourished.”

Avana Retreat has prioritized re-foresting and working with the existing landscape. Raised pathways weave a way to both the spa and waterfall in an attempt to limit existing tree-cutting. The electric buggy and walking paths are purposefully narrow so that the impact on the vegetation is minimized. The terraced rice paddies, within the resort grounds, are also not just for decoration.

For generations, the Hmong people have been cultivating the land to grow rice. Avana Retreat’s rice terraces are maintained by local ethnic groups who keep all the rice they harvest at Avana to eat or sell as they wish. This method of rice farming is a long-standing tradition, a cultural practice that has endured over time, and is one of the many aspects of the ethnic groups of the region that Avana Retreat shares with guests.

Helping local culture and economic livelihoods flourish

The property’s museum, housed in a more than 50-year-old Thai style stilt house, is the hub for cultural activities. Inside guests can learn about the various ethnic groups that live in the area, their traditions, clothes, and customs. Underneath the raised house, there are hands-on opportunities to experience the culture from rattan weaving workshops to Batik art classes, where textiles are created with symbols of significance for the Hmong people.

“The traditions and culture of the ethnic minority groups of this area are shared orally,” explained Huy. “We want to play our part in keeping those traditions and stories alive through our museum, experiences, and through classes with local artisans who are just as passionate about what they do as we are.”

Avana does more than work with just local artists though. More than 90% of staff are from Thai, Hmong, and Muong villages. Most of the current team lacked education beyond high school and were provided with hospitality training, sustainable development education, and English lessons, as well as given health insurance, professional working conditions, promotion prospects, and additional job training for continual development.

The property’s design was created with direct input from local people. Hmong techniques were used to make the earth walls and the Thai people weaved the roofs of the villas, restaurants, and spa, in their traditional style. The artistic traditions of the region are ever present throughout Avana, from the hundreds of individually crafted lanterns lining pathways and within the rooms and public spaces, to the Batik artwork adorning the walls.

Going organic inside and out

Earlier this year Avana launched their own natural, pesticide-free garden, where they grow a vast selection of herbs and vegetables that appear on guests' plates. From chayote to coriander many typical Vietnamese flavors can be found in the new vegetable patch. Also on site is a free-range chicken farm where around 300 chickens enjoy a spacious home, while supplying the kitchen with an abundance of eggs.

Organic essential oils and natural ingredients are used for the soap, shampoo, and conditioner found in the refillable bottles in-room. At the spa, nature is also tapped for the products used with organic extracts from herbs, flowers, and fruit used in massages and facials, as well as in the candle-making workshop available for guests.

“At each stage of developing Avana, we’ve asked ourselves, ‘how can we offer the best to our guests and the community while making sure that we’re doing the best we can for the environment?’,” added Huy. “As we continue to grow in the experiences we offer and the property itself, this idea remains our guiding philosophy.”

Novotel Hyderabad Convention Centre adopts innovative sustainability initiatives to provide a positive hospitality experience

Becomes the First Hotel to use Water Generated from Air by Collaborating with O by Aria LifeWater, the World's First Packaged Atmospheric Mineral Water. Ties up with Orbisk to focus on food wastage and install India's first and only dual solar power and water heater system

Hyderabad: March 2023: Novotel Hyderabad Convention Centre (NHCC) has always prioritized long-term sustainability initiatives as a guiding principle in augmented hospitality and providing a great experience to guests. The property is also the first hotel to use O by Aria Life Water which is created by innovative technology which generates water from air, and remineralized atmospheric water in glass bottles.

As a step to reduce its carbon footprint and increase efficiency. The hotel has installed India’s first and only dual solar power and water heater system that heats 4000 liters of water per day and produces 9 kilowatts of electricity per day significantly reducing electricity consumption.

The hotel has also entered into strategic a tie-up with Orbisk which helps professional kitchens reduce food wastage and get a grip on their food consumption. Orbisk measures and automatically recognizes what kind of food is getting wasted and provides the right guidance to hotel staff to improve consumption.

NHCC, through the innovative technology, will annually offset under a million litres of ground water, by supplying the hotel's rooms, restaurants, and coffee shops having a significant environmental impact. With O by Aria LifeWater, Novotel will offset 9 lakh liters (little less than a million liters) of groundwater a year by serving the rooms, restaurants, and coffee shops in the hotel.  The dual solar system which produces 136 units of electricity each day or One hundred units, or 48960 KWh of energy, sufficient to heat 4000 litres of water. result, 34.6 metric tonnes less carbon dioxide (CO2) is emitted at the property. There will be 1,224,000 KWh of energy produced over the course of a solar power system's 25-year lifespan. This results in a significant energy reduction. 

According to Mr. Rubin Cherian, General Manager of Novotel Hyderabad Convention Centre, "We are extremely cognizant of the environment and strive to preserve natural resources and reduce the carbon footprint generated through the operations at the property to preserve the ecosystem for a brighter future. The use of innovative technology to generate water from air will significantly reduce the dependence on groundwater and contribute significantly to the conservation of the environment. We will continue to adopt newer technologies and strive to provide positive hospitality."

The Le Meridien Nagpur collaborates with Skills on Wheels project of the Gulson Foundation along with Pratham Education Foundation.

Gulson Foundation is a non-profit organization founded by Mr. Gul Advani in the year 1994. Through the foundation, he has touched many lives and extended wholehearted support to various organizations providing support towards terminal and critical illnesses, primary health, education and poverty reduction. The Gulson Foundation launched the "Skills on Wheels" initiative with the goal of transferring skills and enhancing the opportunities available to children. As part of this project, 

the NGO trains the disadvantaged people on the go in a variety of programmes, such as tailoring, basic computer training, baking, and beauty and wellness training.

They have two vans under this initiative that are intended and equipped to conduct classroom sessions in any distant area of the country. The cutting-edge truck is air-conditioned and furnished with benches, computers, and smart TVs, among other amenities. Additionally, they ran a 250 participant, agriculture-based training programme in 5 communities. 11 households have begun their own goat farming thanks to the Satara training programme in goat raising. Gulson Learning Center (Shirdi), which was founded with the intention of developing the skills of Rural India and providing wings to apply those talents, has already helped over 400 individuals and has a number of courses planned. They want to work with business to close the supply-demand gap and give disadvantaged youngsters opportunity.

Pratham is an innovative learning organization created to improve the quality of education in India. As one of the largest non-governmental organizations in the country, Pratham focuses on high-quality, low-cost, and replicable interventions to address gaps in the education system. Established in 1995 to provide education to children in the slums of Mumbai, Pratham has grown both in scope and geographical coverage.

Pratham means 'first' in Sanskrit. True to its name, it is the first major organization to achieve lasting, wide-scale success in India's educational landscape. This has been made possible due to various policies and strategies adopted by the organization. Over the years, Pratham's advocacy in the education sector has become well-recognized and regarded. The Annual Status of Education Report (ASER) has become an important input in the education policies of both the central and state governments with several state governments using it.

At the Le Meridien Nagpur, students from Pratham Onboarding successfully completed. They now have the chance to learn about F&B service and housekeeping. We are overjoyed to have these beautiful students and to be preparing them for careers in hospitality.