The Ritz-Carlton, Pune Announces Appointment of Dimple Bhatt as Director of Spa

Pune, May 2025: The Ritz-Carlton, Pune is delighted to announce the appointment of Dimple Bhatt as Director of Spa, overseeing all wellness, spa, and athletic club operations at the iconic luxury property. With a decade of progressive experience in wellness hospitality and an unwavering commitment to guest satisfaction, Dimple brings with her a wealth of industry knowledge and a strong track record in luxury spa management.

Dimple joins The Ritz-Carlton, Pune from The St. Regis Mumbai, where she served as Spa Manager and was instrumental in driving spa profitability, curating bespoke wellness journeys, and delivering a consistently exceptional guest experience. Under her leadership, the spa at The St. Regis Mumbai achieved significant revenue growth through innovative wellness programming, strategic marketing initiatives, and operational excellence.

Her career has spanned some of the most esteemed hospitality brands including JW Marriott Mussoorie, Holiday Inn Mumbai, and Radisson Blu Pune, where she held key roles across spa operations, training, and team development. Notably, she has been credited with increasing spa revenue by over 50% in prior roles by leveraging personalised guest engagement and targeted upselling strategies.

In her new role at The Ritz-Carlton, Pune, Dimple will lead the Spa and The Athletic Club, focusing on elevating wellness experiences through innovation, sustainability, and exceptional service standards. She will be responsible for developing holistic wellness journeys that reflect The Ritz-Carlton brand’s commitment to luxury, mindfulness, and transformative hospitality.

A graduate of the Management Development Institute of Singapore, Dimple holds a BSc (Hons) in International Tourism, Hospitality and Events Management. Her strengths lie in strategic thinking, team leadership, stakeholder engagement, and curating wellness initiatives that resonate with modern luxury travellers.

Passionate about exploring the world and its diverse cultures through global cuisine and insightful reading, Dimple brings both a worldly perspective and a deeply personal touch to her work. Known for her hands-on leadership style and people-first mindset, she believes that true wellness stems from meaningful connections, personalised care, and purposeful hospitality.

Her appointment marks an inspiring new chapter for wellness at The Ritz-Carlton, Pune — one defined by passion, innovation, and a vision for nurturing the mind, body, and spirit.

The Ritz-Carlton, Pune Announces Elevation of Key Leaders Across Departments

Pune, April 2025 : The Ritz-Carlton, Pune proudly announces the elevation of three dynamic professionals into strategic leadership roles across Marketing, Human Resources, and Operations. These appointments underscore the hotel's commitment to nurturing in-house talent and fostering a culture of excellence and innovation.

Jui Manjare – Front Office Manager

Jui Manjare has been appointed as Front Office Manager at The Ritz-Carlton, Pune, taking charge of one of the most pivotal departments in delivering the signature Ritz-Carlton guest experience. With a deep-rooted passion for guest relations and a career built around operational excellence, Jui steps into this role with a strong foundation in luxury service standards, team leadership, and personalized hospitality.

Her elevation comes as a natural progression, driven by her consistent performance, eye for detail, and commitment to The Ritz-Carlton values. As Front Office Manager, Jui will be responsible for leading the arrival and departure experience, overseeing the concierge and guest relations teams, and ensuring seamless service delivery that delights and inspires. Her ability to foster a culture of empathy, anticipation, and intuitive service will further elevate the property's reputation for excellence.

Jui's focus will also be on developing team members, enhancing operational efficiencies, and ensuring every guest touchpoint is infused with warmth and authenticity.

Henna Punjabi Multi-Property Director of Marketing

Henna Punjabi has been elevated to the role of Multi-Property Director of Marketing, overseeing the branding and communications strategies for both The Ritz-Carlton, Pune and Marriott Suites Pune. With close to two years in the Pune cluster and nearly a decade of experience in the hospitality and media industry, Henna’s career has spanned renowned names including InterContinental Hotels & Resorts, The Oberoi Group, Times of India, and Marriott International. Her sharp acumen in storytelling and her ability to harness digital platforms have helped shape compelling brand narratives across multiple touchpoints.

In her new role, Henna will be responsible for building brand equity through strategic marketing, digital innovation, and public relations while driving visibility for the hotels' acclaimed restaurants, wellness experiences, and luxury offerings. Her focus remains on blending brand legacy with contemporary storytelling, ensuring every campaign resonates with guests and reflects The Ritz-Carlton’s ethos of elegance and excellence.

Holding a Communications degree and an MBA in Media Management, Henna brings a strong academic foundation to her role, which she balances with creativity, leadership, and a hands-on approach to execution. Outside of work, she enjoys reading, city explorations, and curating musical soundscapes.

Asmita Deshpande Human Resources & Training Manager

Asmita Deshpande has transitioned into the role of Human Resources & Training Manager at The Ritz-Carlton, Pune after a successful tenure of two years as Learning and Development Manager. A veteran in the hospitality learning domain with over 13 years of experience, Asmita has a track record of designing impactful programs that drive employee engagement, retention, and performance.

Prior to joining The Ritz-Carlton, Pune, she held a key leadership role at Radisson Blu Hotel & Spa, Nashik, where she was instrumental in curating tailored training initiatives that empowered teams and led to operational excellence. At The Ritz-Carlton, Pune, she will now lead the dual portfolio of Human Resources and Training, focusing on developing holistic strategies that not only address talent development but also strengthen the hotel’s people-first culture.

Her role includes conducting organization-wide training needs assessments, developing leadership pipelines, and collaborating closely with departmental heads to align team growth with hotel objectives. She holds a Master’s degree in Hospitality and Tourism Management and is deeply committed to modern learning methodologies, employee wellbeing, and inclusive growth.

The Ritz-Carlton, Pune Appoints Kamlesh Chaturvedi as Executive Housekeeper

Pune, January 2025 - The Ritz-Carlton, Pune is delighted to welcome Kamlesh Chaturvedi as the new Executive Housekeeper. With over a decade of experience in the luxury hospitality sector, Kamlesh is set to bring a transformative approach to the housekeeping operations at this iconic property, ensuring the highest standards of luxury and comfort for every guest.

Kamlesh Chaturvedi’s extensive experience encompasses leadership roles in some of India’s most prestigious luxury properties. His journey began with Trident, Bandra Kurla Complex He further honed his skills at The Oberoi, Gurgaon, followed by Trident, Nariman Point, during the challenging pandemic years. Most recently, he served as the Assistant Executive Housekeeper at Grand Hyatt Mumbai, where he managed housekeeping operations for 550 rooms and 110 luxury apartments. His ability to lead and inspire teams, coupled with his attention to detail, earned him recognition as a dynamic leader.

An accomplished professional, Kamlesh is celebrated for his innovative approach to operational challenges and his dedication to sustainability in hospitality. Among his many accolades, he was named ‘Star of the Year’ during his tenure at Oberoi, Trident BKC and recognized for his exemplary work as ‘Hygiene Manager of the Hotel’ during the pandemic.

In his new role, Kamlesh will oversee the housekeeping division, including guest rooms, public areas, laundry operations, and back-of-house spaces. His commitment to excellence will drive seamless service delivery and personalized guest experiences, further enhancing The Ritz-Carlton, Pune’s reputation for impeccable hospitality. Kamlesh’s role also encompasses implementing innovative sustainability practices, upholding rigorous hygiene standards, and empowering his team to deliver exceptional results.

Beyond his professional pursuits, Kamlesh is a certified departmental trainer and has successfully led pre-opening projects, including setting up model rooms and establishing operational workflows. His interests in traveling, bike riding, and exploring cultures align with his dynamic personality and bring fresh inspiration to his work.

Sandip Nalawade is the new Director of Engineering at The Ritz-Carlton, Pune

The Ritz-Carlton Pune announces the appointment of Sandip Nalawade as the new Director of Engineering.

Sandip Nalawade is a proficient leader in hotel engineering with 20 years of experience and a strong background in addressing the engineering needs of luxury hotels, apartments, and commercial properties. In his previous role as the Chief Engineer at Hilton Mumbai International Airport, Sandip led a team of 27 skilled professionals, implemented innovative energy-saving initiatives, and played a pivotal role in reopening and sustaining the hotel during the pandemic. His expertise in HVAC, electrical engineering, plumbing techniques, and systems management has been instrumental in enhancing operational efficiency and guest satisfaction. 

Throughout his career, Sandip has demonstrated a keen ability to devise methods that eliminate waste of energy, time, and resources during operations. His accomplishments include conducting energy audits, implementing environmental management systems, and overseeing facilities’ mechanical systems. Sandip has also been recognised for promoting employee engagement and building high-performing teams. 

As the Director of Engineering at The Ritz-Carlton Pune, Sandip will oversee all engineering operations, ensuring the highest standards of safety, efficiency, and sustainability. He will manage and train the engineering team, implement preventive maintenance programmes, and lead various projects to enhance the hotel’s infrastructure and guest experience. Sandip’s dedication to excellence and his innovative approach to engineering challenges will contribute significantly to the hotel’s continued success. 

The Ritz-Carlton, Pune Appoints Sandip Nalawade as Director of Engineering

Pune, July 2024 - The Ritz-Carlton Pune is pleased to announce the appointment of Sandip Nalawade as the new Director of Engineering. With a distinguished career spanning over 20 years in the hospitality industry, Sandip brings a wealth of technical, analytical, and management expertise to our esteemed property.

Sandip Nalawade is a proficient leader in hotel engineering, with a strong background in addressing the engineering needs of luxury hotels, apartments, and commercial properties. In his previous role as Chief Engineer at Hilton Mumbai International Airport, Sandip led a team of 27 skilled professionals, implemented innovative energy-saving initiatives, and played a pivotal role in reopening and sustaining the hotel during the pandemic. His expertise in HVAC, electrical engineering, plumbing techniques, and systems management has been instrumental in enhancing operational efficiency and guest satisfaction.

Throughout his career, Sandip has demonstrated a keen ability to devise methods that eliminate wasted energy, time, and resources during operations. His accomplishments include conducting energy audits, implementing environmental management systems, and overseeing facilities' mechanical systems. Sandip has also been recognized for promoting employee engagement and building high-performing teams.

As the Director of Engineering at The Ritz-Carlton Pune, Sandip will oversee all engineering operations, ensuring the highest standards of safety, efficiency, and sustainability. He will manage and train the engineering team, implement preventive maintenance programs, and lead various projects to enhance the hotel's infrastructure and guest experience. Sandip's dedication to excellence and his innovative approach to engineering challenges will contribute significantly to the hotel's continued success.

The Ritz-Carlton, Pune Announces Elevation of Top Management

Pune, March 2024: The Ritz-Carlton, Pune is proud to announce the elevation of five esteemed team members of the top management in systematic succession planning to pivotal leadership roles within the organization, reflecting their exceptional dedication, expertise, and contributions to the property.

1. Shri Raj Goswami - Associate Director of Food & Beverage:

Shri Raj Goswami assumes the role of Associate Director of Food & Beverage, bringing over 12 years of unparalleled experience in luxury hospitality to his new position. With a remarkable trajectory that includes prestigious establishments such as Taj Lake Palace and Four Seasons Maldives, Shri Raj Goswami's appointment promises to usher in a new era of innovation and excellence in dining experiences at The Ritz-Carlton, Pune.

2. Shrikant Patro - Director of Food & Beverage:

Shrikant Patro, with over 13 years of immersive experience in the industry, steps into the esteemed position of Director of Food & Beverage. His journey from Associate Director to Director of Restaurants and Bars at JW Marriott Mumbai Juhu reflects his unwavering dedication and profound expertise, ensuring elevated dining experiences and unparalleled guest satisfaction at our celebrated venues.

3. Pushkar Bhat - Director of Sales & Marketing:

Pushkar Bhat's elevation to the role of Director of Sales & Marketing signifies a new chapter of success at The Ritz-Carlton, Pune. With over 15 years of illustrious experience across renowned hospitality brands, Bhat's dynamic approach and strategic acumen are poised to drive revenue growth and foster enduring client relationships, further solidifying our position as a leader in luxury hospitality.

4. Priyanka Gupta - Director of Sales:

Priyanka Gupta's appointment as Director of Sales underscores her exceptional leadership and commitment to surpassing sales targets within the hospitality industry. With a commendable tenure marked by consistent revenue growth, Priyanka's dynamic leadership promises to guide her team towards achieving property priorities and revenue goals at The Ritz-Carlton, Pune.

5. Kavindra Tiwari - Director of Human Resources:

Kavindra Tiwari's elevation to the role of Director of Human Resources reflects his exemplary career spanning over a decade in the industry. With a profound commitment to fostering a culture of people engagement and connection, Kavindra's leadership ensures comprehensive Human Resources operations that embody a results-driven approach at The Ritz-Carlton, Pune.

The Ritz-Carlton, Pune extends heartfelt congratulations to Shri Raj Goswami, Shrikant Patro, Pushkar Bhat, Priyanka Gupta, and Kavindra Tiwari on their well-deserved promotions and looks forward to continued success under their dynamic leadership.

The Ritz-Carlton, Pune Appoints Jayant Sood As Director Of Rooms

PUNE, January, 2024 : The Ritz-Carlton, Pune is pleased to announce the appointment of Jayant Sood as Director of Rooms. Jayant has been in the industry with over 15 years of experience behind him and has worked with various brands including Marriott, The Leela, The Trident, and Claridges. His most recent position was as the Front Office Manager for JW Marriott Sahar, Mumbai.

In his new role as Director of Rooms, Jayant will be responsible for 198 keys at The Ritz-Carlton, Pune as well as spearheading and overlooking various verticals including Front Office, Housekeeping, and Guest Relations. Jayant believes that being adaptive, flexible, and finding solutions to recognize and improve customer experiences plays a major role in creating guests for life.

The Ritz-Carlton Riyadh Welcomes Mazen Allam as New General Manager

The Ritz-Carlton Riyadh is proud to announce the appointment of Mr. Mazen Allam as its new General Manager, effective September 2023. Mr. Allam brings a distinguished career in luxury hospitality and a rich understanding of the Saudi Arabian market to his new role, making him a valuable addition to the hotel's leadership team.

Mr. Allam's journey in the industry began at Le Meridien Jeddah in 2002, where he started at the Front Desk and swiftly rose through the ranks, eventually becoming Assistant Director of Sales in 2009, thanks to his exceptional commercial acumen.

In 2011, Mr. Allam joined the Rosewood Jeddah, where he played a pivotal role in elevating the property into one of Jeddah's foremost luxury destinations. He started as the Director of Sales & Marketing, consistently demonstrating exceptional leadership. This culminated in his appointment as General Manager in 2018, where he continued to excel. His remarkable achievements led to a regional role as Managing Director in 2021, overseeing new development deals across the Kingdom.

A graduate of Prince Sultan College in Jeddah with a degree in Hotels & Tourism Management, Mr. Allam's extensive experience and track record of success make him a valuable addition to The Ritz-Carlton Riyadh, further solidifying its position as a leading luxury destination in Saudi Arabia.

Commenting on his new appointment, Mazen Allam said "I am deeply honored to assume leadership at The Ritz-Carlton Riyadh, a symbol of unparalleled luxury, and to continue my journey as part of the esteemed Marriott International brand. I eagerly anticipate collaborating with our exceptional team to perpetuate Marriott's legacy of delivering awe-inspiring service, unforgettable dining experiences, and an unwavering commitment to perfection. Through our dedication to our team members, I am confident that we will attain new heights for The Ritz-Carlton Riyadh, aspiring to set new standards of excellence in the luxury and premium-select segments.”

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The Ritz-Carlton, Pune appoints Aniket Jadhav as Executive Housekeeper

Aniket comes with an impressive experience of 7 years in the hospitality industry

Having worked his way up in the Housekeeping department with renowned hotels like The Westin Chennai Velachery, St. Regis Mumbai, and W Goa. Most recently, Aniket served as the Deputy Housekeeper with Grand Hyatt Mumbai.

A result-oriented team player, Aniket has a philosophy for creating a culture of excellence, which navigates the high-performing team to drive guest satisfaction.

In his role at The Ritz-Carlton, Pune, Aniket will be responsible for overseeing the entire operations of the housekeeping department, from managing priorities while solving problems; to training, developing, and fostering a strong team focused on quality, presentation, cost containment, and safety.