NEWS | Treehouse Pugmark Resort witnesses increase in weekend occupancies

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The resort is running on an occupancy of 30 to 35 percent during the weekdays and 75 to 80 percent during weekends. After the second wave of Covid-19 hit, the Ranthambore National Tiger Reserve has seen moderate footfalls, weekdays saw only around 300 to 400 visitors and around 1,200 on weekends. But the number is steadily increasing The Treehouse Pugmark Resort is running on an occupancy of 30 to 35 percent during the weekdays and 75 to 80 percent during weekends. For the property, MICE is around 25 percent of the business and weddings constitute around 15 percent.

These are, however, pre-Covid figures. “Currently, our market mix is 80 percent domestic leisure and 20 percent weddings. The MICE business is very slowly returning. We have had a few small conferences but certainly, hope that this segment picks up quickly,” Jayant Singh, managing partner, Treehouse Hotels and Resorts said while discussing the revival of the business.

“Weddings have kept the hospitality business alive. Most of the hotels including ours have survived the pandemic because of small weddings. We had spotted this trend very early and started a campaign called classy bespoke weddings at Treehouse. All our hotels really benefited from this campaign,” Singh added.

Appreciation | Novotel Hyderabad Convention Centre celebrates “Heartiest Gratitude Week 2021” 

Novotel Hyderabad Convention Centre celebrates “Heartiest Gratitude Week 2021” 

Hyderabad: October 2021: Novotel Hyderabad Convention Centre organized “Heartiest Gratitude Week 2021” with an aim to acknowledge and recognize the employee’s relentless efforts in delivering the highest standards of services, contributing towards the success of the hotel. The Heartiest Gratitude Week 2021 was organized with a sole intention to recognize and appreciate Heartiest who have served selflessly and supported and provided their service during this pandemic. The celebration was done for three long days at Novotel Hyderabad Convention Centre from October 12th to October 14th, 2021. The main aim is to recognize Heartiest and take time to appreciate them by saying out loud “We Thank You and Value You”.

For the staff, the hotel has organized many entertainment activities. The management has taken an opportunity for recognizing and address the core human emotion of grief, loss, and anxiety in their personal and professional space due to COVID’19 and thereby living Accor’s Heartiest philosophy of ‘We are One’. The event is a combination of Physical Presence as well Virtual presence for outstation warriors. The event started by welcoming the employees with a red carpet and music followed by the special banthi bhojanam (lunch) for employees.

 

Hotel have organized a ceremony to pay tribute to Heartiest or their close ones who have lost their lives to Covid’19. Also, the team NHCC had the honour of felicitating the Covid Warriors (Heartiest + Their Family Members), for their relentless efforts. The second day of the event was also packed with various fun-filled events for the employees starting with breakfast, morning tea, and a special food festival during lunchtime also with the interesting games like Anonymous Message Game and Flash Dance Reel.

 

To encourage the random act of kindness the HOD’s have given creative surprises to their team. Hotel General Member which helped them to get nominated to the Unsung Hero. Overall, it focused on discovering the crisis and celebrating the value of ‘Care Limitless’.

 

Speaking on the occasion, Mr. Manish Dayya, General Manager, Novotel Hyderabad Convention Centre, said, “We are glad to see the response from the team during the “Heartiest Gratitude Week 2021”.  The three days event is our way to show our gratitude towards our employees who served relentlessly during the COVID’19’ also we are so proud of their efforts that they put in to make our guests feel safe & welcome throughout the pandemic. We have received outstanding service and support from our employees and we are always looking for activities to gather and motivate our team."

Appointment | Raj Kumar joins Holiday Inn Jaipur City Centre as Executive Chef

Raj Kumar

Raj Kumar

Raj Kumar joins Holiday Inn Jaipur City Centre as Executive Chef. 

Holiday Inn Jaipur City Centre has announced the appointment of Raj Kumar as Executive Chef, with more than 13 years of experience in restaurants and luxury hotels. 

In his new role, he will be spearheading the culinary operations, guest satisfaction, conceptualizing food festivals. He believes in the fundamentals of seasonality and freshness that make the dish sets apart. 

Chef Raj brings with him a wealth of experience in the hospitality arena, having worked with several luxury Brands like TAJ, ITC, Hyatt, Radisson Hotels & Lebua to name a few. Prior to joining Holiday Inn  Jaipur City Centre, he was associated with Radisson Blu Ludhiana as Executive Chef. 

As Executive Chef, Raj will oversee all of the hotel’s culinary operations including its All Day Dining  Monarch, Pan-Asian specialty Chao Chinese Bistro, Roadhouse Bar & Grill, and The Ten Kings Bar. He will also oversee the hotel’s in-room dining program, banquets, and catering events. 

With his wealth of experience and expertise in various properties around the region, he will be fundamental in creating and delivering unforgettable dining experiences at the Holiday Inn Jaipur City  Centre.


Reopening |Roseate Hotels & Resorts reopens ISKATE by Roseate at the Ambience Mall, Gurugram

It offers sports, entertainment and business offerings for children and adults

ISKATE has reopened its doors for visitors in New Delhi. It was inaugurated in the presence of Dr. Rajiv Kumar, Vice Chairman, NITI Aayogand. Spread over 15,000 square feet, the rink gives visitors an opportunity to skate on real ice. 

Believing in encouraging participants with special needs, ISKATE has hosted the Special Olympics National Coaching Camps in figure and speed skating. A Bird Group company, it fills the gap of training in ice skating through ISKATE School. A team of experienced coaches will provide training under three categories ‘Figure Skating’, ‘Speed Skating’ and ‘Ice Hockey’ for all age groups at affordable charges.

At the Snow Room, kids can play snow games with their family and friends. Another interesting activity space is the new ‘Toofan’ where one can have a thrilling experience in a setup of high speed winds.

With the capacity of 150 skaters and 200 spectators, ISKATE also has a co-working space where one can work in a professional set-up and conduct business meetings. ‘Roasted by Roseate’, a café with presence in New Delhi, will serve a selection of hand-crafted patisserie and savouries delights along with a selection of handcrafted coffees & teas. These include starters, wholesome sandwiches, burgers and popular Italian dishes like pizzas, pastas and risotto.
 
Speaking on the occasion, Kush Kapoor, CEO, Roseate Hotels & Resorts said, “ISKATE by Roseate will be a game changer in the way India will be looked at for international Ice skating trainings and tournaments as it’s a world class facility for athletes and recreational seekers. Reopening the arena under Roseate Hotels and Resorts, it now promises to be grander in the new avatar. The facility also aims to be more inclusive in training by extending opportunities to underprivileged athletes every year.”
Karan Rai, Business Head, ISKATE by Roseate added, “Delighted to share that ISKATE has now evolved into a unique lifestyle entertainment concept which caters to all age groups. Equipped with new offerings, it’s soon to become a one stop shop business cum leisure destination not just for ice skating enthusiasts & youth, but also for office goers looking for a co-working space, café & space for hosting events. We are also proud to announce the launch of ISKATE School, one of its kind in the nation which will be open for training all year round to encourage the sport amongst the ice skating enthusiasts. Throughout the year, we promote winter games&give opportunity to deprived children with hidden talent by training them, as an initiative under our CSR program.”

Appointment | OYO appoints Paralympics medalist, Deepa Malik as an independent director

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Malik is a silver medalist at the 2016-Paralympic Games and is currently the president of the Paralympic Committee of India.

Oravel Stays Limited (OYO) has announced the appointment of Deepa Malik, an Indian Athlete and a silver-medalist at the 2016-Paralympic Games, as an independent director on the company’s Board of directors as of September 26, 2021. Malik is currently the president of the Paralympic Committee of India (PCI). Welcoming its newest board member, Ritesh Agarwal, chairman, founder, and group CEO, OYO said, “I have learned during my journey that having a diverse Board is one of the best ways to inculcate lateral thinking in the Board. We are delighted to welcome Deepa Malik to OYO’s board of directors. We have been working on making our company and the Board more inclusive over the last couple of years.”

NEWS | Carnival Corporation Named by Forbes as one of World's Best Employers

Carnival Corporation Named by Forbes as one of World's Best Employers

World's largest cruise company honored on Forbes' annual list of best global employers of 2021, based on employee rankings and public perception for key factors such as working conditions, salary, potential for growth and diversity

MIAMI, Oct.ober, 2021 /PRNewswire/ -- Carnival Corporation & plc (NYSE/LSE: CCL;NYSE: CUK), the world's largest cruise company, today announced it has been named as one of the World's Best Employers of 2021 by Forbes, a leading source of business news worldwide.

Presented by Forbes and Statista Inc., the world-leading statistics portal and industry ranking provider, the prestigious annual listing honors the best international employers from over 35 major industries, including travel and leisure. In Forbes' fifth annual survey, Carnival Corporation – whose nine popular cruise line brands include namesake Carnival Cruise Line, Holland America Line, Princess Cruises and Seabourn in the U.S., along with AIDA Cruises, Cunard, Costa Cruises, P&O Cruises UK and P&O Cruises Australia – was ranked among the best 750 employers in the world based on results and feedback from 150,000 full- and part-time workers at multinational companies and institutions from 58 countries. The full list of the World's Best Employers for 2021 is available on the Forbes website.

"We are honored to be recognized by Forbes as one of the top employers in the world, and we are extremely proud of our talented and passionate team members whose dedication and commitment is the foundation of our success," said Roger Frizzell, chief communications officer for Carnival Corporation. "We fully embrace the importance and value of providing an inclusive and supportive work environment for all of our colleagues, and operating with integrity, trust and respect for each other. We are grateful to see the hard work of our entire team lead to recognition of this magnitude."

Frizzell added: "Our ongoing focus to create one of the best places to work in the world is reflected in our highest responsibility and top priority, which is compliance, environmental protection, and the health, safety and well-being of our guests, the people in the communities we visit, and our shipboard and shoreside personnel."

The Forbes World's Best Employers list was determined through a globally administered independent survey of more than 150,000 employees in 58 countries working full- or part-time. Participants were asked to anonymously evaluate their current employer based on factors such as willingness to recommend their company to family and friends, while also providing recommendations for other employers in their industry. Respondents also ranked their satisfaction with various aspects of the overall employee experience, including working conditions, salary, potential for growth and diversity. Based on these direct and indirect employee recommendations, along with public perception scores, Forbes included only the top 750 companies out of thousands of organizations considered for the recognition.

This latest honor as a top international employer is the most recent in a series of recognitions Carnival Corporation has earned for excellence in the workplace in 2021, including a separate listing from Forbes as one of America's Best Large Employers. Earlier this year, Carnival Corporation was named a Glassdoor Employees' Choice Award Winner honoring the best 100 U.S. places to work and earned a perfect score on the Human Rights Campaign Foundation's 2021 Corporate Equality Index, designating the company as a Best Place to Work for LGBTQ Equality. Carnival Corporation was also recognized for its commitment to corporate social responsibility leadership by Newsweek on its second annual list of America's Most Responsible Companies for 2021. Most recently, the company was named as one of the Best Companies for Latinos by Latino Leaders Magazine.

The recognition for excellence in the workplace underscores Carnival Corporation's commitment to support diversity, equity and inclusion throughout its companywide operations and to provide a positive and empowering corporate culture for all its shipboard and shoreside employees. The company's success is a direct result of its employees, who represent nearly 150 countries across the globe and have helped create a collaborative and dedicated workforce committed to consistently exceeding guest expectations and providing extraordinary vacations for millions of guests around the world.

About Carnival Corporation & plc
Carnival Corporation & plc is one of the world's largest leisure travel companies with a portfolio of nine of the world's leading cruise lines sailing to all seven continents. With operations in North America, Australia, Europe and Asia, its portfolio features Carnival Cruise Line, Princess Cruises, Holland America Line, Seabourn, P&O Cruises (Australia), Costa Cruises, AIDA Cruises, P&O Cruises (UK) and Cunard.

Eclat Insights | A New Moment of Truth Gap

A new Moment of Truth Gap is the time it takes from having ordered something and receiving it. source

This gap can have branded moments.

  • For example, a customer buys shaving cream through an online retailer. In addition to the notice that the product has shipped, the company can now provide suggestions on how to best use the product. Maybe it’s the middle of winter and the company sends a link to a video on how to protect your skin against dry and windy weather.

Why is it relevant to Hospitality & Service Industries

  • There are many ways to look at this. How do you reinforce your brand while the guest waits for something they have ordered and are anticipating.

  • In many service interactions, or what is traditionally called Moments Of Truth, almost every other gap seems to have been calibrated, except this one.

Actionable Insights

  • Step 1 - Make a list of all such experiences. Examples could be guests booking a stay, booking a spa session, ordering a meal, confirming an event etc.

  • Step 2 - For each of these experiences, develop 3 things you can do after the guest books and before the guest consumes the service.

  • Step 3 - Create small interactions to make this gap add to the anticipation.

Real-World Example

Let's take the example of a family booking a holiday with a resort. The holiday is 2 weeks from the day they booked the holiday. What can you do for this new Moment Of Truth?

  • Idea 1 - You can send them an email a week prior to arrival that tells them a little bit more about what all the resort offers; activities, events, etc.

  • Idea 2 - You can ask them to choose a room based on the view. Send them 2 different pics of the views and they can choose one.

  • Idea 3 - You can remind them to put email auto-responders, coz they will be on vacation. The joy of the holiday starts way before the holiday.

We would love to hear what you have added to your processes from this. As always, if you need any assistance do reach out to p.bedi@eclathospitality.com

Prabhjot Bedi.jpg

Prabhjot

Bedi

is an Hospitality Ideator. A process innovator, trainer, and professional speaker, he has worked with the Taj Group of Hotels, conducted training programs for hospitality leaders, launched a National Council Accredited Hospitality Institute as Principal, successfully launched and sold three hospitality businesses. He now assists hospitality leaders and educators in creating superlative services and products. He also edits the very popular www.hospemag.com - the largest hospitality career e-mag

NEWs | Pride Group of Hotels introduces staycations, keeping the ‘new normal’ in mind

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Pride hotel logo.jpg

These getaways are customisable and available at their city hotels and resorts.

Staycations became popular after the pandemic began due to the restriction and risks involved in long-distance travel. Now people are going on vacation in the same city to break the monotony of working from home, kids' online classes, or hectic household tasks.
The Pride Group Of Hotels has also introduced staycation packages to offer safe revenge travel. These ultra-luxe packages are safe, wellness-curated, and customized as per the traveler’s need. With the Staycation offers, guests can now explore the same city like a tourist at a drivable distance and is budget-friendly.

These stays are available at their properties in Ahmedabad, Bangalore, Chennai, New Delhi, Kolkata, Nagpur, Pune, Indore, Udaipur and at their resorts in Jaipur, Goa, Puri, Gangtok, Rajkot, Bharatpur, Dapoli, Mussoorie, etc

NEWS | Ibis launches its third and largest property in Mumbai

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Located in Vikhroli, the new property has 249 rooms, which are designed in six different themes, capturing Mumbai’s essence.

ibis, the smart economy hospitality brand from the Accor portfolio, has launched its third and largest property in Mumbai – ibis Mumbai Vikhroli. Located in the corporate hub of Mumbai, Lal Bahadur Shastri Marg, the new-generation design hotel reflects symbols inspired by “Aamchi Mumbai” culture for the new-age traveler.

The property is conveniently situated 10 km from the Chhatrapati Shivaji Maharaj International Airport and 5 km from the Ghatkopar Metro Station.

The 15-floor ibis Mumbai Vikhroli features 249 comfortable rooms with large windows, stylish wardrobes, sleek TV panels and the much loved ‘Sweet Bed’ by ibis. The rooms are designed in six different themes, featuring the city’s heartbeat - the local train, its pride- the Dabbawalas, the beautiful Mumbai skyline, royal lifestyle of the Maratha empire, flamingos- migratory birds that flock to Mumbai, and Kolam- a traditional form of art drawn using rice flour.

NEWS | St. Regis Hotels & Resorts Plans to Double Its Global Resort Portfolio Over the Next Five Years by Debuting in the World’s Most Glamorous Destinations

Iconic Luxury Brand to Usher in a New Era of Enchantment in the World’s Most Exquisite Leisure Locales in Bermuda, Mexico, Morocco, Aruba, China, the Dominican Republic, Oman and Qatar

Solidifying St. Regis Hotels & Resorts’ position as a leader in luxury, the iconic brand expects to expand its existing portfolio of 15 curated resorts with plans to debut eleven new enchanted escapes by 2025 in some of the world’s most coveted leisure destinations, including locales most desired by the next generation of luxury travelers within the Caribbean, North America, North Africa, Middle East and the Asia Pacific. St. Regis has 49 open hotels and resorts today, with 29 hotels and resorts in its pipeline, representing expected growth of nearly 60 percent over the next five years in both urban and leisure destinations.

“This is a pivotal moment for St. Regis as we expect to nearly double our existing resort portfolio by 2025. Our resorts offer a leisure experience inspired by the glamorous private retreats of St. Regis’ founding family, the Astors, and we cannot wait to bring the brand’s spirit of invention and cherished traditions to some of the world’s most beguiling destinations,” said George Fleck, Vice President and Global Brand Leader for St. Regis Hotels & Resorts. “From Los Cabos to Sanya, and Marrakech to the Riviera Maya, we are thoughtfully expanding the brand while marking a commitment to providing extraordinary resort experiences in the places where we know global luminaries want to travel.”

These highly anticipated new resorts will introduce the brand’s visionary spirit, avant-garde style and bespoke service in some of the most dynamic and compelling markets across the globe. Expanding its footprint in Mexico, St. Regis is expected to debut The St. Regis Kanai Resort in 2022 and The St. Regis Los Cabos Resort in 2023. Located in the captivating Mayan Riviera, The St. Regis Kanai Resort will feature a sophisticated design that boasts breathtaking ocean views from every vantage point, with plans that call for 124 guest rooms and suites, as well as 32 exclusive villas with private pools. The striking St. Regis Los Cabos Resort will be located on 33 pristine acres in Quivira, Los Cabos, featuring 1,200 ft. of panoramic coastal views. The resort is expected to offer 120 rooms and 60 residences, as well as a spa, golf course, beach club and three distinctive dining experiences. In the Middle East, the brand plans to grow its presence in Qatar with the expected early 2022 opening of The St. Regis Marsa Arabia Island, The Pearl, which will feature architecture influenced by the distinct Andalusian and Arabesque style and offer stunning views of the Arabian Gulf.

With a continued focus on the Caribbean in the coming years, in 2024 St. Regis is expected to debut in Aruba with The St. Regis Aruba Palm Beach Resort, as well as in the Dominican Republic with the highly anticipated opening of The St. Regis Cap Cana Resort.

The brand also anticipates celebrating its entry into Oman in 2024 with The St. Regis Al Mouj Resort in Muscat, and in the same year, expects the debut of The St. Regis Sanya Haitang Bay Resort in Sanya, Hainan’s most southern tip, which is often referred to as the “Hawaii of the East”. Additionally, St. Regis is expected to open a property in Africa, with the debut of The St. Regis Marrakech Resort slated for 2025.

St. Regis’ existing resort portfolio touches all corners of the globe, ranging from Bal Harbour to Bora Bora and Aspen to Abu Dhabi. Most recently, in May 2021, The St. Regis Bermuda Resort opened its doors in the historic town of St. George’s. Just steps from the soft white sands of St. Catherine’s Beach, the resort boasts 120 elegant guestrooms including 29 exquisite suites and an ultra-luxury residential development offering two- and three-bedroom residences. Each guestroom is designed to bring the outdoors in, with custom furnishings, marble bathrooms, and a private balcony with breathtaking ocean views. Guests are able to enjoy unparalleled leisure and wellness facilities, including the historic Five Forts Golf Course, St. Regis Spa, and state-of-the-art cuisine. The St. Regis Qingdao debuted in August 2021 and features 233 guest rooms designed to pay homage to the destination and welcomes guests to enjoy one of China’s most beautiful coastal cities. Travelers can experience winding cobbled streets and heritage German architecture, or they can relax at one of the beaches nestled against the Yellow Sea. Additionally, The St. Regis Bahia Beach Resort in Puerto Rico recently reopened following a $60 million renovation inclusive of the resort’s 139 guestrooms and suites, seaside pool and esplanade, and the spa.

NEWS | MINT TO BRING NEW LEGAL ACTION AGAINST MARRIOTT

MINT TO BRING NEW LEGAL ACTION AGAINST MARRIOTT

Further to its obligation to keep stakeholders informed of material events, Minor International (“MINT”) makes the following statement:

MINT has filed a legal claim in Thai court against Marriott International, Inc. (“Marriott”) in relation to the JW Marriott Phuket Resort & Spa (the “JW Marriott Phuket”) which is owned by MINT and operated by the Marriott group. MINT’s claim is for THB 570.6 million and alleges that Marriott has committed a number of offenses under Thai law, including:

·        competing with the JW Marriott Phuket through its operation of competing Marriott portfolio hotels;

·        using the JW Marriott Phuket facilities to promote Marriott’s other competing hotels;

·        misappropriating MINT’s confidential and proprietary information to benefit Marriott’s own interests;

·        operating its loyalty program in bad faith and against the interests of MINT as hotel owner;

·        failing to manage the JW Marriott Phuket in a manner to protect and benefit the owner’s interest; and

·        unduly enriching itself at the expense of the hotel and MINT, through hidden license fee arrangements and supplier rebates and use of monies in the Marriott loyalty program fund.

MINT is pleased to confirm that its legal action in Thailand remains ongoing (although slowed by Covid) and will be pursued until MINT’s claims are fully addressed. Further updates will be provided to the market in due course.

In addition to its legal claims in the Thai courts, MINT is also imminently initiating further legal action against Marriott, claiming breaches by Marriott of its fiduciary duties toward MINT as the owner of the JW Marriott Phuket. MINT expects that this case will have wide-ranging relevance to the hotel market and highlight a number of problematic business practices by Marriott. Further details will be shared with the market in due course, in the interest of keeping MINT’s stakeholders fully informed as this matter progresses.

About Minor International: Minor International (MINT) is a global company focused on three core businesses: hospitality, restaurants, and lifestyle brands distribution. MINT is a hotel owner, operator, and investor with a portfolio of 527 hotels under the Anantara, AVANI, Oaks, Tivoli, NH Collection, NH Hotels, how, Elewana, Marriott, Four Seasons, St. Regis, Radisson Blu, and Minor International brands in 55 countries across the Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, South, and North America. MINT is also one of Asia’s largest restaurant companies with over 2,300 outlets system-wide in 26 countries under The Pizza Company, The Coffee Club, Riverside, Benihana, Thai Express, Bonchon, Swensen’s, Sizzler, Dairy Queen, Burger King and Coffee Journey. MINT is one of Thailand’s largest distributors of lifestyle brands and contract manufacturers. Its brands include Anello, Bodum, Bossini, Charles & Keith, Esprit, Joseph Joseph, Radley, Scomadi, Zwilling J.A. Henckels and Minor Smart Kids.

For more information, please contact Stephen Chojnacki at +34669387385 or visit www.minor.com.

Appointments | Narendra Babu Join Grand Victoria The Fern Resort & Spa, Panchgani as the New General Manager

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Narendra Babu - Grand Victoria The Fern Resort & Spa, Panchgani

Narendra Babu has joined as the General Manager at Grand Victoria The Fern Resort & Spa, Panchgani.

He has close to two decades of experience across brands like The Oberoi, Four Seasons and Marriott International.

He has previously worked for six pre-openings and gained experience across India covering Rajasthan, Maharashtra, Karnataka, Telangana, Tamil Nadu and international exposure at Maldives for a period of more than two years.


Appointment | Rajesh Kumar - La-Paz Gardens Beacon, Vasco da Gama, Goa as General Manager

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Rajesh Kumar - La-Paz Gardens Beacon, Vasco da Gama, Goa

Rajesh Kumar has joined as the General Manager at La-Paz Gardens Beacon, Vasco da Gama, Goa.

He has completed his Diploma from IHM Madras (Diploma in hotel Management), and has done his MBA from the University of Pondicherry.

Rajesh has over 22 years of work experience and has worked in Grand Palace Hotel & Spa – Tamil Nadu, Arcot Woodlands Hotel – Tamil Nadu, Woods at Sasan Resort – Gujarat.

His last employment was with La Villa Shanti – Pondicherry. 

AWARDS | Chef Vivek Chauhan wins pastry chef of the year award, 2021

Chef Vivek Chauhan wins pastry chef of the year award, 2021

Greater Noida, October 2021: Chef Vivek Chauhan, the Executive Pastry Chef at Le Meridien, has been recently awarded Pastry Chef of the Year by the IHE2021 Excellence Awards held at IEML Greater Noida for his accomplished reputation in Culinary art and his contribution in skill sharing and knowledge. 


Contestants were drawn from hundreds of nominations. These were whittled down to 8 finalists, out of which the award was bestowed upon Chef Vivek Chauhan, Le Meridien, New Delhi, and Rishabh Sharma from Leela Palace, New Delhi.  


This year 100 hospitality professionals from across the country got honored from the India International Hospitality Expo (IHE) 2021 from September 24-27, 2021. 


The four-day event IHE Excellence Awards honour the best of the best hoteliers in their respective regions and across the nation. After mega-successful two on-ground and one virtual edition of India International Hospitality Expo that left the most prominent names from the hospitality industry enthralled, IHE was all set for the fourth edition. Promising to be more focused on B2B meetings, this event continued to make the hospitality and F&B industry a catalyst for the region’s economic growth and work towards its lofty vision – to become the Biggest Hospitality and F&B Show in Asia.


Sharing his thoughts on achieving this recognition, Chef Vivek Chauhan said, “I am honoured to receive the award as it gives me an incredible pride. I am happy that the hospitality industry has been proactive engaging and cheering up the hope amongst professionals and businesses since the outbreak of Covid-19 pandemic last year, and processes for seamless continuity through organising such events”.


Chef Vivek Chauhan was later applauded by Chef Davinder Kumar, the Executive Chef & Vice resident at Le Meridien Hotel New Delhi. 

About Chef Vivek:

A patissier and chocolatier, Chef Vivek Chauhan is a highly accoladed Patisserie Chef with an illustrious experience of 22 years, currently associated with Le Meridien Hotel, New Delhi. An IHM, Gwalior graduate in Hotel Management, Chef Vivek's passion to learn beyond stereotypical creations and reinventions has allowed him to work with Michelin Star Chefs Allyn Williams and Chef Eric Chavot & others of International Reputees. His culinary experience includes his incredible years at various prestigious properties - Taj Mahal Hotel, One Aldwych, London, The Lancaster London, the Hilton London Heathrow Airport Terminal 5, The Westbury Mayfair, London and The Imperial, New Delhi. Chef Vivek is a recipient of multiple honours and awards; most notable among them is the most recent‘ Pastry Chef of the Year 2018' conferred upon by ICF. He has also hosted opulent dinners for the Association of Pastry Chefs and Craft Guild of Chefs in the UK.



BEST PRACTICE | Mercure Hyderabad KCP celebrates “Employee Gratitude Week”

Mercure Hyderabad KCP celebrates “Employee Gratitude Week”

Hyderabad, 12 th October 2021: Mercure Hyderabad KCP celebrates “Employee Gratitude Week” with an aim to acknowledge and recognize the employee’s relentless efforts in delivering the highest standards of services, contributing towards the success of the hotel. The theme of this event this year is #Care Limitless. The name of this event this year is being changed from “Celebration” to “Gratitude” with a sole intention to recognize and appreciate Heartists who have served selflessly and supported and provided their service during this pandemic. The celebration was done for three long days at Mercure Hyderabad KCP from October 4th to October 6th, 2021. 

 

For its staff, Mercure Hyderabad KCP organized many entertainment activities such as Tambola, Burger Challenge, Badminton competition, Zumba dance, and Tug of War as part of the countrywide celebrations at all Accor Hotels. As part of its CSR initiatives, Mercure partnered with Goonj, a non-profit organization that helps the underprivileged in society, and spent time with them, as well as celebrating the "Daan Utsav" by collecting all types of clothing from employees to give back to society and make a difference in the lives of these people.

 

At the cafeteria, they had put up a Punjabi-themed food festival. A modest chat show was prepared for the personnel to address the epidemic in light of it. All of the employees were entertained to a screening of the film "Bell Bottom," and the event concluded with an award ceremony and a cultural evening, followed by a gala dinner.


Speaking on the occasion, MrSoumitra Pahari, General Manager, Mercure Hyderabad KCP, said, “We are amazed by the overwhelming response from the team during the ‘Employee Gratitude Week’. The three days event is our way to show our gratitude towards our most valuable assets - our Team and the efforts that they put in to make our guests feel welcome. We have received outstanding service and support from our employees even during this pandemic. We are constantly looking for activities to bring our employees together and create a synergy within the team."





Appointments | Fairfield By Marriott Goa Anjuna appoints Vinayak Prabhavalkar as Director of Sales

Fairfield By Marriott Goa Anjuna appoints Vinayak Prabhavalkar as Director of Sales

Fairfield By Marriott Goa Anjuna has announced the appointment of Vinayak Prabhavalkar as ‘Director of Sales’ effective 1st August 2021.

He has been a flag bearer for Optimizing Revenue and increasing the Market share. In his new position as Director of Sales, will see him taking on a further leadership role, leading a team as well as strategically assisting the marketing roadmap for Fairfield by Marriott Goa Anjuna

Prabhavalkar brings over rich 15+ years of experience with international hotel chains like IHG, Wyndham worldwide, Premier Inn, IHG UK. He started his career in Front Office and assumed various roles eventually joining the Marriott Family in 2018 as “Associate Director of Sales” at Fairfield by Marriott Goa Anjuna.

He has been instrumental in taking the sales team over the threshold to achieve new heights of success in his previous role. He is certain that his skills and experience, when linked with the vision of the esteem organization, will serve to create dramatic and profitable results.

NEWS | Indian cloud kitchen startup Rebel Foods valued at $1.4 billion in $175 million fundraise

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Indian cloud kitchen startup Rebel Foods valued at $1.4 billion in $175 million fundraise

Rebel Foods, which operates a large network of dark kitchens in nearly a dozen markets, is the latest Indian startup to attain unicorn status.

The 10-year-old Indian startup said on Thursday it has raised $175 million in its Series F financing round that valued it at $1.4 billion, up from about $800 million last year. Qatar Investment Authority, sovereign wealth fund of the State of Qatar, led the financing round with participation from existing investors Coatue and Evolvence. Rebel Foods also counts Sequoia Capital India and Goldman Sachs among its investors.

Rebel Foods is the third Indian startup to become a unicorn this week, and 31st to become a unicorn this year as scores of high-profile investors including Tiger Global, SoftBank, Sequoia and Temasek aggressively double down on their bets to back young firms in the world’s second-largest internet market. (And many more are beginning to explore India. A16z made its first investment in an Indian startup this week.)

Rebel Foods operates the world’s largest number of what it calls “internet restaurants” in 10 countries including the United Arab Emirates, Indonesia and Malaysia. Over 45 brands, many of which Rebel Foods owns and also several from partner firms such as Wendy’s and Mad Over Donuts, prepare food exclusively for delivery rather than serving dine-in or takeaway customers. The startup says it operates over 4,000 of these internet restaurants.

The idea behind dark kitchens — also known as ghost or cloud kitchens — is to make food serving operations more economical. Setting up and operating a restaurant is expensive as they are also, after all, pieces of real estate. Setting up cloud kitchens allows partner restaurants and brands to move away from pricey retail locations and also streamlines the business by focusing on just producing food.

“The big disruption that the cloud kitchen model brought about is that you don’t have to put up five real estates [locations] to run five different restaurants,” said Jaydeep Barman, founder, and chief executive of Rebel Foods, in a virtual conference earlier this year. As carmakers produce dozens of models from one factory, “using technology, supply chain, and workflows, you can actually have one kitchen for five restaurants,” he explained.

Many investors say that the cloud kitchen model is also crucial for food delivery firms, restaurants and brands to reach a larger market. In many developing markets including India, the ticket size for a lunch or dinner order is $3 to $5, which makes the existing business models unviable for firms to turn a profit.

This would explain why both Swiggy and Zomato — the two top food delivery firms in India — have made several efforts to explore setting up their own cloud kitchens.

Swiggy, for instance, announced in late 2019 that it had invested in more than a million square feet of real estate space across 14 cities in the country to help restaurant partners of all sizes expand to more locations both within their city and across new cities through cloud kitchens. The firm, which invested over $25 million into its cloud kitchen business, significantly scaled it down last year after the pandemic hit. Like Swiggy, Zomato has also struggled to make inroads with its cloud kitchen efforts.

But the model is here to stay — and investors are buying. “Working in Rebel’s favor is the loss of investor interest in single-brand entities given that these brands don’t have the ability to drive profitable unit economics from just operating one brand. Scaling a single brand across cities requires capital investments far higher than for brands that are part of a larger portfolio, where fixed costs are controlled,” reported Indian news and analysis publication CapTable, which also scooped the fundraise talks last week.

Why have big firms struggled to make inroads with cloud kitchen? TechCrunch spoke with Ravi Golani, the chief strategy officer at Rebel Foods, who said a challenge that he sees with the cloud kitchen model is that there are several different strategies at play and they are yielding different results.

“We are combining the best of both worlds — digital and physical — to understand how to expand a particular brand, to make unit economics work, and to ensure adequate supply chain and leveraging technology. It’s a different ball game altogether,” he said, adding that some of the other firms have only succeeded in achieving some of these. Rebel Foods works with food delivery firms as its delivery distributing partners.

“If you think about cloud kitchens generally, you would imagine five or more different booths in a kitchen. They have their own staff, production material and delivery tie-ups. In our kitchens, what we have done is organize the entire layout by workflows rather than restaurants,” he said.

The startup said it plans to deploy the fresh funds to expand its international footprint and also explore acquisition opportunities. It’s also eyeing becoming a public company within two years, said Piyush Kakkad, the startup’s chief financial officer. Rebel Foods’ current annual run rate is $150 million.

Ingredient Ideology | Bengal Gram: A Benevolent & Befitting Choice to Make By: Dr. Kaviraj Khialani- Celebrity Master Chef.

Bengal Gram: A Benevolent & Befitting Choice to Make

Chana dal is also known as Bengal gram or split chickpeas. These lentils have a sweet and nutty taste. Chana dal comes from black chickpeas (Kala chana). They are split and the outer husk is removed. These lentils are also powdered to give besan or gram flour. Chana dal derives from black chickpeas which are split with the outer covering removed. The resulting lentils are a bright golden hue and are common among various Indian dal recipes. 

The term dal refers to "pulses" such as lentils, beans, and peas. “Chana” is chickpeas, and “dal” is split lentils, peas, or chickpeas. Therefore, chana dal is split chickpeas in soup or curry form! For this dish, chickpeas are split and polished, resulting in a different texture and feel than whole chickpeas.

People quite often ask is chana dal the same as gram dal? Chana dal is also known as split chickpeas or Bengal gram. It derives from black chickpeas which are split with the outer covering removed. The resulting lentils are a bright golden hue and are common among various Indian dal recipes. 

The term dal refers to "pulses" such as lentils, beans, and peas. Bengal gram seeds are small and dark and have a rough coat. It is majorly cultivated in India, Pakistan, Bangladesh, Iran, and Mexico.
In the Indian vegetarian culinary scenario, Bengal gram is a major ingredient. It is essentially used in making curries. In southern India, unripe grams are picked and consumed as snacks and the leaves are added in the making of salads

Chana dal is rich in B-complex vitamins that play an important role in glucose metabolism and are vital for your body to remain active and energetic. It is also essential for the heart as it is rich in antioxidants and reduces inflammation keeping the organ healthy. 

Another query I often come across is, can one eat chana dal at night? “In general, it is best to consume dal during daytime as whatever we eat at night should be light and easily digestible. For example, moong dal is light and easily digestible, thus, it is completely okay to have it at night.

Chana dal is a widely grown lentil in India. It is an important pulse crop of the country. its vegetable or dal, besan (flour), crushed of a whole gram, boiled or parched, roasted or cooked, salted, unsalted, or sweetened, both green foliage and grain, are the forms in which it is consumed by the people.

Chana dal is cooked in a variety of ways with onions, spices, tamarind, or garlic and is also used for binding kebabs and koftas. They are cooked with jaggery and ground to paste and used as stuffing’s in Maharashtrian pancakes called “Puran Poli”. In Kerala, a dish called “Chana Dal Payasam” is made during festivals. This consists of chana dal cooked with jaggery, coconut, cashew nuts, raisins, and clarified butter (ghee).

Let us check out a few health benefits of Bengal Gram or Chana Dal:

  • Bengal gram helps in weight loss management.

  • Bengal gram is beneficial since it is a good source of energy.

  • Bengal gram is ideal for diabetics who wish to relist its flavor.

  • Bengal gram helps lower our cholesterol levels in the body.

  • Bengal gram is a good source of proteins and minerals.

  • Bengal gram promotes a healthy heart and prevents anemia.

  • Bengal gram is good for our skin, bones, and teeth.

  • Bengal gram strengthens immunity and the digestive system too.

 

Here are a few of my favorite ways with Bengal gram or Chana dal:

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Recipe-1] CHANA DAL KA PULAO

Ingredients:

Chana dal/ Bengal gram- 1 cup, soaked for 30 mins in water.

Basmati rice- 1 and a half cup, cleaned, washed, soaked for 15 mins

Oil-2 tsp

Ghee-2 tsp

Bay leaf-2 no

Peppercorns- 3-4 no

Green cardamom- 2-3 no

Cloves- 2-3 no

Onion- 1 small sliced

Green chilies- 2-3 chopped

Ginger-1 tsp chopped

Garlic- 1 tsp chopped

Tomatoes- 2 small chopped

Salt to taste

Turmeric powder-1/4 tsp

Cumin powder- ¼ tsp

Coriander powder-1 tsp

Red chili powder-1/2 tsp

Kasuri methi- 1 tsp

Water- as required

Fried cashews and raisins- 2-3 tbsp.

Coriander leaves- 2 tbsp. for garnish.

Method:

1. Prepare all the ingredients as needed for the recipe.

2. Heat oil and ghee in a pan, add in the whole spices and ginger-garlic, chilies, onions- saute for 2-3 mins.

3. Add in the tomatoes and salt, all powdered spices, the drained dal, and rice, mix well.

4. Add in double the quantity of water and bring to a boil, cover and simmer for 20-25 mins until well done.

5. Serve hot garnished with fried onions, nuts, coriander leaves, and enjoy it with a bowl of raita, some papad and pickle.

[as a variation I also like adding cubes of fried potatoes tossed in our basic Indian home spices into the pulao and mix it, give it a dum for a few mins and serve hot] 

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RECIPE- 2] CHANA DAL KABABAS

Ingredients

Chana dal- 1 cup soaked for 30 mins, boiled with a little salt, turmeric powder, and water, ideally pressure cook for 4-6 whistles and remove.

Boiled mashed potato- 1 cup

Oil-2 tsp + for frying

Ghee-2 tsp

Ghee-2 tsp

Hing-1/4 tsp

Cumin seeds-1/2 tsp

Ginger-garlic paste-1 tsp

Green chilies-1 tsp chopped

Onion-1 small chopped

Salt to taste

Red chili powder-1/2 tsp

Coriander powder-1 tsp

Garam masala powder-1/2 tsp

Mint leaves- 2 tbsp. chopped

Coriander leaves- 2 tbsp. chopped

Amchur powder-1/2 tsp

Chaat masala-1/2 tsp

Maida/ corn flour/ breadcrumbs- for binding/coating as needed

To serve with: tomato sauce/ green chutney/ dips/mayo-based dipping sauces etc.

Method:

1. Pre-prep all the ingredients as per the recipe.

2. Heat oil and ghee in a pan add in the hing, cumin, green chilies, ginger-garlic paste, onions and saute for a couple of mins.

3. Add in the boiled, cooked, and drained chana dal, salt, and all the powdered spices and give it a nice mix.

4. Cook the dal mixture for 2-3 mins on a medium flame, add in the mint, coriander leaves, mashed potatoes and remove from the flame.

5. Allow the mixture to cool for a few mins, add in bread crumbs and start shaping it into rounds, ovals as desired for the kababs.

6. There is an option of stuffing them with cheese and dry fruits as well for a tastier version.

7. Chill the prepared and shaped kababs for 30 mins, then dip into a batter of maida- water and then final coat of bread crumbs- immerse them into medium hot oil fry the kababs to a nice golden color, remove, drain off excess oil and serve hot with choice of sauces/dips.

Recipe-3] CABBAGE AND CHANA DAL DELIGHT

Ingredients:

Oil-2 tsp 

Ghee-2 tsp

Dry red chilies- 2-3 slit

Green chilies-1 tsp chopped

Hing-1/4 tsp

Curry leaves -8-10 no

Cumin seeds-1/2 tsp

Mustard seeds-1/2 tsp

Ginger-1 tsp shredded

Onion-1 small sliced

White cabbage- 200 gms, shredded

Boiled chana dal- 1 cup

Salt to taste

Turmeric powder-1/2 tsp

Cumin Powder-1/2 tsp

Coriander powder-2 tsp

Garam masala powder-1/4 tsp

Lime juice- 2 tsp

Coriander leaves- 2 tbsp. chopped

Roasted crushed peanuts-2-3 tbsp.

Method:

1. Pre-prep all the ingredients for the cabbage and chana dal subzi.

2. Heat oil and ghee in a kadai and add in the chilies, hing, ginger, cumin, mustard, onions and saute them for a few seconds.

3. Add in the shredded white cabbage, salt, and all powdered spices and mix well. Cover and simmer for 10-12 mins.

4. Add in the boiled chana dal, garam masala powder, a little fresh grated coconut can be added as well for taste. Cook for another 6- 8 mins.

5. Finally check for seasonings, add fresh coriander leaves, lime juice, and peanuts, and mix well. Serve hot with phulkas, rotis, a bowl of curd.

Recipe- 4] CHANA DAL AUR LAUKI KA MEL

Ingredients:

Oil- 2 tsp

Ghee-2 tsp

Hing- ¼ tsp

Shahi jeera- ½ tsp

Ginger- 1 tsp chopped

Green chilies- 1 tsp chopped

Onions- 1 cup chopped

Tomatoes- ½ cup chopped

Salt to taste

Turmeric powder-1/2 tsp

Coriander powder-1 tsp

Kasuri methi-1 tsp

Red chili powder-1/2 tsp

Water as needed

Chana dal- 1 cup soaked for 30 mins

Dudhi/ Lauki- 300 gms, peeled and cut into cubes

Fresh coriander leaves- 2 tbsp. chopped

Method:

1. Prepare all the ingredients for the chana dal and Lauki recipe.

2. Heat oil and ghee in a pan, add in the ingredients for the tadka one by one and allow to crackle and splutter.

3. Add in the onions, saute them to a light pink color, add in the tomatoes, salt, and all powdered spices and bhuna for few mins.

4. Add in the soaked and drained chana dal and Lauki pieces and saute for 2-3 mins, add in Kasuri methi.

5. Now it’s time to add the liquid content/ water to the pan and mix it well. Bring it to a boil and simmer/ pressure cook until well done and cooked.

6. While some people completely mash up the dal and Lauki at the end of the cooking process you have an option to leave it just like that too. You can also give it a tadka of red chilies and garlic before serving hot garnished with coriander leaves.

Recipe- 5] CHANA DAL PARATHAS

Ingredients:

For the paratha dough:

Whole-wheat flour/atta- 1 cup

Maida-1/2 cup

Salt to taste

Oil-1 tsp

Chopped coriander leaves-2 tsp

For the chana dal filling/stuffing:

Boiled chana dal- 1 cup

Green chilies-1 tsp chopped

Ginger-1 tsp chopped

Onion-1 small chopped

Salt to taste

Garam masala powder-1/4 tsp

Amchur powder-1/2 tsp

Coriander powder-2 tsp chopped

Cheese-2-3 tbsp. grated

Oil/ ghee – to cook the parathas.

To serve with: curd/ raita/ pickle/ papad.

Method:

1. Prepare a firm dough for the parathas, cover them with a damp duster/muslin cloth for around 20 mins.

2. Soak the chana dal for around 30 mins, drain and put it to boil with fresh water, salt and turmeric a tsp of ghee and cook it until just done, drain and keep aside.

3.In a mixing bowl, combine together the cooked dal along with all the other ingredients, seasonings, spices and mix well.

4. Divide the rested dough into 4- 6 portions and equally divide the chana dal filling as well.

5.Roll out the dough one by one and stuff the parathas and shape them well into a ½ inch thick paratha.

6.Heat up a tava/ non-stick pan and cook the chana dal parathas on both sides to a nice golden color, smear the parathas with oil/ghee and serve hot with curd, papad, pickle.

Recipe-6] CHANA DAL KA MEETHA

Ingredients:

Chana dal- 1 cup, soaked in water for 30 mins, par boiled

Sabudana/ sago- ½ cup soaked for 20 mins.

Ghee- 2-3 tsp

Green cardamom- 2-3 no

Sugar -1/2 cup

Jaggery- ½ cup

Date puree-1/2 cup can also be used for less sugar

Milk-500- 600 ml

Coconut milk-1 cup thick

Cashew paste-2 tsp

Raisins- 2-3 tsp 

Almonds- 2-3 tsp sliced

Saffron-3-4 strands

White chocolate- ½ cup grated

Motichoor ladoo- 2-3 no crumbled

Method:

1. Prepare all the ingredients for the chana dal ka meetha.

2. Warm up the milk and add in the green cardamom, sago, and parboiled chana dal and simmer for 20-25 mins.

3. Once the dal and sabudana have cooked up well in the milk, add jaggery and mix, simmer for 3-4 mins, cashew paste, saffron strands, add coconut milk and simmer for 4-5 mins, finally add the white chocolate and mix.

4. Check for sweetness and adjust accordingly, the texture of the sweet should be like custard by now. Allow to cool.

5. To assemble the sweet dish, using a glass dish/bowl spread the prepared mixture at the base, sprinkle crumbled motichoor ladoo along with a few nuts, and repeat the layer.

6. Finally garnish the top with nuts and allow to chill for 1-2 hours, serve the pudding/sweet dish chilled with a little dark chocolate sauce drizzle.

Dr.Kaviraj.jpg

Dr.Kaviraj Khialani

Brief About The Writer:

Dr. Kaviraj Khialani- Celebrity Master Chef, is a Mumbai-based Author, Writer, Healthy Eating - Lifestyle Specialist, Food Designer, Academician & having mastered over 33 International Cuisines, is also a Food & Beverage Consultant. He has worked with esteemed properties like the Taj Group of Hotels, Kuwait Airways to name a few, he has been awarded several Global and National Awards for his outstanding performance in his chosen field he loves to share his knowledge and experience of over 2 decades with the Food & Hospitality Industry.

Appointment | Vijay Kumar Tharavath join as Director of Rooms at Novotel Hyderabad Convention Centre

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"Mr.Vijay Kumar Tharavath appointed as Director of Rooms, Novotel Hyderabad Convention Centre"

Hyderabad October :Novotel Hyderabad Convention Centre announced the appointment of Mr Vijay Kumar Tharavath as Director of Rooms for the hotel. Vijay will be responsible for the overall functioning of the rooms division and will spearhead various functions like front office, housekeeping, security, reservations and recreational areas. He will work closely with the leadership team at the property to enhance guest experience and drive loyalty program benefits for customers.

 

Prior to joining Novotel Hyderabad Convention Centre Vijay was associated with Novotel Hyderabad Airport and a few prominent hotels like Hyatt Regency Ahmedabad, Hyatt Hyderabad Gachibowli, Diani Reef Beach Resort and Spa Mombasa, Kenya, Courtyard Marriott Chennai etc.

 

Speaking on the appointment Mr. Manish Dayya, General Manager, Novotel Hyderabad Convention Centre said “We are extremely delighted to have Vijay with us as Director of Rooms and we are confident that with his experience he will maintain high quality standards at the property and also raise the bar of expectations for our guests by providing them with newer and evolved experiences.”