ITC GRAND CENTRAL USHERS THE FESTIVE SEASON OF CHRISTMAS AND NEW YEAR

ITC GRAND CENTRAL USHERS THE FESTIVE SEASON OF CHRISTMAS AND NEW YEAR

Mumbai, December 2021 - ITC Grand Central, the first and finest luxury hotel for the discerning business traveller in central Mumbai, will usher in the festive season of Christmas and New Year by setting up a beautiful ‘Christmas Tree’ in the lobby. 

Living up to the sprit of the Polar Express, with cheer and joy, the Grand Central will celebrate this season with carols and musical performances and of course with jolly Santa Claus on 25th December. Festivities have begun by the annual Christmas tree lighting ceremony on the 11th of December,2021.

During the celebratory season ITC Grand Central has special offerings at the three restaurants of the hotel - Hornby’s Pavilion, Shanghai Club and Kebabs & Kurries during Christmas and on New Year’s Eve and the New Year Day. 

Our all day dining restaurant Hornby’s pavilion is all geared up to host our patrons to a gala dinner on the eve of new year. 

Hornby’s Pavilion: Celebrate the spirit of Christmas with a sumptuous spread on December 24, 25 and 26, 2021 at Hornby’s Pavilion. Roasted Stuffed Turkey with Cranberry sauce and Truffle Hints, Pork Chops with Apple Chutney, Rosemary Infused Lamb Chops with Red wine Jus and many more mouth-watering traditional Christmas delicacies would be on offer. Bring in the New Year with a fabulous Buffet Spread along with a veritable river of unlimited beverages at Hornby’s Pavilion, the all day dining restaurant of the hotel.

The gourmet shop Nutmeg at ITC Grand Central, introduces all-year-long hampers, a treasure trove of deliciousness. These hampers come in 5 varieties with varied inclusions and at different price ranges; and to name a few they are Festive reserve, Celebration special, Deluxe section, Hand Rolled truffles and rochers, Chef crafted Petit Macarons. A wide variety of signature chocolate & nut brownies, delicious honey dried fruit & seed bars ae also available to choose from.

Also, you can avail the exclusive NYE room offer, that includes Accommodation for 2 adults, New Years' Eve Gala Dinner (non alcoholic) at Hornby’s pavilion and Buffet Breakfast on 1st Jan.

For queries please call on 24101010 and extension number will be 5070/5071





ANNUAL CHRISTMAS TREE LIGHTING CEREMONY AT PARK HYATT CHENNAI

ANNUAL CHRISTMAS TREE LIGHTING CEREMONY AT PARK HYATT CHENNAI  

December 2021 – The most wonderful time of the year is here. 

To commence the year-end festivities the customary Christmas Tree Lighting ceremony at Park  Hyatt Chennai was organized on Saturday, December 11th in the hotel lobby. This year the concept was made extra special by turning the Christmas Tree into a Christmas Wish Tree.  

Children from Rainbow Home (an orphanage for girls) were invited, through Chennai Volunteers, to  share their Christmas wish list with the hotel prior to the event, and come to light the tree on the  day. The girls aged between 4 – 14 years sent their wishes, which were displayed on the Christmas  Wish Tree for guests and employees to view and sponsor. These articles will be purchased and gifted to them on Christmas Eve.  

In addition to the children, our esteemed hotel guests joined us for the ceremony along with well known food critic Ms. Ameeta Agnihotri. The tree lighting was followed by carol singing by the hotel  team and hi tea for everyone. Christmas specials like mulled wine, jalapeno cheese croquettes, muffins and plum cakes were served. This concept had already touched many of our guests and they are lining  up for fulfilling the wishes. 

General Manager Sascha Lenz adds,’ Christmas is the time for giving back and even more so after the  challenging times we have seen. We wanted to do our bit for the community we live in and spread  the spirit of Christmas among the less fortunate. Luckily this concept has been much appreciated  among our guests and colleagues and we hope to bring lots of smiles on the faces of these kids on  Christmas.’  

Park Hyatt Chennai has an array of festivities lined up for Christmas. Join us to celebrate the merry  month!

About Hyatt Hotels Corporation 

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company offering  20 premier brands. As of June 30, 2021, the Company's portfolio included more than 1,000 hotel and  all-inclusive properties in 68 countries across six continents. The Company's purpose to care for  people so they can be their best informs its business decisions and growth strategy and is intended  to attract and retain top employees, build relationships with guests and create value for  shareholders. The Company's subsidiaries operate, manage, franchise, own, lease, develop, license,  or provide services to hotels, resorts, branded residences, and vacation ownership properties,  including under the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection  by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson  Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt  Place®, tommie™, UrCove, and Hyatt Residence Club® brand names, and operates the World of  Hyatt® loyalty program that provides distinct benefits and exclusive experiences to its valued  members. For more information, please visit www.hyatt.com

About Park Hyatt  

Park Hyatt hotels provide discerning, global travelers with a refined home-away-from-home. Guests  of Park Hyatt hotels receive quietly confident and personalized service in an enriching environment.  Located in several of the world's premier destinations, each Park Hyatt hotel is custom designed to  combine sophistication with understated luxury. Park Hyatt hotels feature well-appointed  guestrooms, world-renowned artwork and design, rare and immersive culinary experiences, and  signature restaurants featuring award-winning chefs. There are currently 45 Park Hyatt hotels in the  following locations: Abu Dhabi, Auckland, Bangkok, Beaver Creek, Beijing, Buenos Aires, Busan,  Canberra, Changbaishan, Carlsbad, Chennai, Chicago, Doha, Dubai, Guangzhou, Hamburg, Hangzhou,  Hyderabad, Istanbul, Jeddah, Kyoto, Maldives, Melbourne, Mendoza, Milan, Moscow, New York,  Ningbo, Niseko, Paris, Saigon, Sanya, Seoul, Shanghai, Shenzhen, Siem Reap, St. Kitts, Suzhou,  Sydney, Tokyo, Toronto (under renovation), Vienna, Washington, D.C., Zanzibar, and Zurich. For  more information, please visit parkhyatt.com. For more information, please visit  parkhyatt.com. Follow @ParkHyatt on Facebook, Twitter and Instagram, and tag photos with  #LuxuryIsPersonal.


Slay All The Way this Festive Season at SOCIAL

Slay All The Way this Festive Season at SOCIAL

Ho Ho Ho, Have yourself a Merry Little Christmas with SOCIAL’s limited edition holiday menu


It's the most wonderful time of the year and your favourite neighbourhood all-day café & bar chain SOCIAL, is set to spread the cheer with a limited edition #eats & #drnks menu - Slay All The Way. To ring in the holiday season and make the year end one to remember, SOCIAL outposts across the country will also be decked out with Christmas themed decor that channels the spirit of the holidays while reflecting their commitment to sustainability and conscious thought and action.


The SOCIAL elves have been at work, and the Slay All The Way menu is crafted to make sure you end the year on a grand note. Known for its eclectic names and combinations, SOCIAL is sleighing the season with eight new #eats and four new #drnks for an exclusive Christmas menu, starting on 15th December 2021. 


#SlayAllTheWay with the Social Slay Pasta “Bake” featuring Macaroni along with grilled vegetables baked in a creamy white sauce. Another addition is The Christmas Tikka, smokey boneless chicken legs marinated with roast garlic and sumac cooked in a tandoor. Share the joy with your loved one while enjoying the Christmas Couch Potato Platter or the Tandoori Sausage Platter for all you meat-lovers. Just like Christmas is incomplete without Carrot Cake, Indian winters are incomplete without the good old Gaajar ka Halwa. Making this Christmas extra sweet is SOCIAL's take on these iconic desserts with Carrot on Carrot, a perfect combination of Gaajar ka Halwa on Carrot Cake served with nuts and raisins and a smoked custard. 


Looking beyond the traditional apple cider and eggnog, the #drnks on this menu are twisted and delicious. The all-new Clause-mo-politan made from Vodka, Cranberry Clear Syrup, Lime Juice & Cranberry Air Foam; Tiramisu Santatini made of Whiskey, Tiramisu Syrup, Martini Bianco, Olive Brine, Silver Sheet & Tiramisu Biscoti; Jingle Tingle which consists of Beefeater, Orange Marmalade, Orange Juice, Sweet & Sour and Ginger Ale, are balanced to give you the perfect holiday buzz.


For the sustainable decor across its outposts, SOCIAL has collaborated with Tyrell Valladares, Founder of MetalHead Studio to curate a Christmas mood that goes above and beyond. Outposts across the country will channel the spirit of the season using biodegradable materials, recycled and upcycled elements, making it a truly sustainable holiday season. Tyrell amps up the festive fever at SOCIAL outposts across the country with decor created from paper mesh and newspapers. Buntings, gift boxes, stars and holly will be dotted through the outposts, to amplify the cheer of a limited edition menu of signature SOCIAL #eats and #drnks.


Head to your neighbourhood SOCIAL and get ready to #SlayAllTheWay.


Availability:

Date: 15th to 25th December 2021


Outlets: All SOCIAL outposts in Mumbai

 

Pre-book your table: Call your neighbourhood SOCIAL


**

 

ABOUT SOCIAL

SOCIAL is a path-breaking urban hangout that’s designed to take you offline while still keeping you connected. From an all-day café serving great food, coffee, and cocktails, SOCIAL transforms from this creatively charged collaborative space into a high energy bar when work hours end, striking the perfect balance between work x play. Each outpost is a representation of the neighbourhood it resides in, from the pincode to the people. It’s a second home, workplace, and hangout, all wrapped up in one mind-blowing experience.

 

ABOUT IMPRESARIO HANDMADE RESTAURANTS

Impresario Handmade Restaurants was founded in 2001 with its maiden venture Mocha – Coffees & Conversations. Today, Impresario boasts a network of 60 restaurants across 16 Indian cities and multiple brands. Its umbrella of brands includes SOCIAL, antiSOCIAL, Smoke House Deli, Goodness to Go, Salt Water Café, BOSS Burger, Hung-Li, Lucknowee, Ishaara, Slink & Bardot, Soufflé S’il Vous Plaît, Prithvi Cafe, and Mocha. The company’s core strength lies in understanding the changing dining out habits of young India and delivering quality experiences tailored to delight its patrons

InterContinental marks 75 years of pioneering luxury travel with a celebration of rich heritage, iconic hotels and exclusive experiences

The world’s first and largest luxury hotel brand announces limited-time offers for its diamond anniversary

National, December 2021: InterContinental Hotels & Resorts has become synonymous with bold exploration, travel, and cultural discovery, having pioneered luxury travel in emerging and well-loved destinations for the past 75 years. This year, as the brand toasts its diamond anniversary, it invites guests to celebrate the joy of travel and rediscover InterContinental hotels and resorts around the world. From now until April 2022, guests can enjoy an exciting lineup of limited-time offers ranging from sparkling anniversary celebrations to exhilarating stay experiences. As part of the 75th-anniversary initiative and IHG’s Journey to Tomorrow commitment, InterContinental Hotels & Resorts will also donate US$75,000 to Water.org, supporting 15,000 people to gain access to clean water through sustainable, locally owned, and run projects.

 

Stay and celebrate in style

Guests can recognize personal milestones with a range of anniversary packages. The 75th Anniversary Package will be available at select hotels and includes a personalized refreshment experience for two; for those looking for incomparable experiences, the InterContinental Diamond Stay Packages offer varied and carefully curated once-in-a-lifetime luxury moments across hand-picked InterContinental hotels.

 

Bringing local destinations and ingredients to the forefront, talented teams at select InterContinental hotels and resorts around the world have crafted celebratory variations, along with special food pairing menus, for a unique interpretation and taste journey in each destination.

 

InterContinental Chennai Mahabalipuram Resort  has curated an exclusive ‘Romantic Sea-break’ with extraordinary experiences for a couple getaway. Designed for two nights, the tailor-made package comes with inclusions of in-room celebration amenities for the couple on arrival, chef’s crafted 5-course private dinner on the water’s edge at KoKoMMo Tiki Shack with a bottle of wine, in a special dine by design arrangement, once during the stay. The couple can enjoy a hearty royal breakfast in the room and special offers on all therapies and treatments at Amrtam Spa. As a part of this celebratory package, the hotel has also crafted four unique experiences including hands-on culinary master class with the chef, mixology lessons at KoKoMMo beach shack, pranic healing and meditation with the in-house wellness practitioner and access to cultural performances at Dakshin Chitra. The diamond anniversary package ‘Romantic Sea-break’ is attractively priced at INR 35,000 plus taxes for two nights and is valid only for stays until 30th April 2022.

Eclat Insights | The Perfect Customer Service Experience. The Powerful Storyboard Concept and What You Absolutely Must Do

If you know exactly who your customer is and what great service looks like for that customer, this should be a piece of cake. If you are a banker, you might see a customer walk in, get assisted immediately, deposit a lot of money and thank you for the privilege. If you are a salesperson, you can probably imagine your perfect customer walking in, pleasant greetings exchanged, buying everything you recommend and then some, and again, thank you for the privilege.

What if I asked you to share this with someone? Imagine sharing this perfect experience with your family, or a friend. Imagine telling them all about it.

You would say something like 'So, I was just standing there, and then she, and then I, and then she, and OMG, she was like, wow, can you pack all this and that and that and that and that…'

You would tell a story, wouldn't you?

That's all we want to do in this insight, Tell amazing customer service storied. 

Introducing, The Storyboard.

What Is a Storyboard?

A storyboard is a visual outline for your story. It’s made up of a series of thumbnail images that convey what happens in your story, from beginning to end. It also includes notes about what’s happening in each frame. A finished storyboard looks like a comic strip.

So how does it help in customer service?

Let's go back to that perfect customer service experience we discussed earlier. If you can draw that up into a storyboard, it should be very easy for anyone to see what great customer service looks like for your company, department or process.

This is from a client of mine, where the vehicle delivery team made a storyboard of the customer process. The customer is the one with a crown (as it should be).

All the key interactions are shown as a unique panel. The script or the words they have to use come next and that is called process scripting, but for now, almost instinctively you know the activities that need to happen for this process to be 

1. complete & 

2. good

Storyboarding can help in the following:

  • It clarifies the key moments in a process. I call these 'wow' moments, but that's only because I am tired of moments of truth (which to me sounds like a pathological liar trying to balance his karma once in a while)

  • It helps you plan your process. If you don't see the customer anywhere in the frame, you know you aren't keeping her at the heart of your operation. If you can't see your customer smiling, feeling happy, elated, then a storyboard allows you to examine the process, frame by frame. In one case, the sheer number of people the customer had to meet to get something done was an eye-opener for the management. They kept asking, so who is in this frame now? and every time they would be told about a whole new designation.

  • It helps you communicate your process in an easy & intuitive way. Try running a happy customer service process from a 20-page pdf document. Boring! When you have storyboards, you can print the entire process on one sheet and create a visual reminder for the entire team. You can also regularly work on each frame to make that micro-experience better. Think cold towels/water offered by businesses in summer. It's just one frame of the entire process, but they made it better.

  • It simplifies further action. Scripting the words, action, lighting, staging everything becomes so much easier when you start looking at it as a movie.

How to do it?

Start with the basics.

Create a simple outline of your process.

Scene 1 - what happens. Who is in the frame? Where is it happening? Use stick figures. Repeat for every scene.

Stick to some pivotal points or action frames.

So, if the customer has to walk from the main door to the reception, you don't need to draw a frame for every step. 

Frame 1 - Customer opening the door to the shop 

Frame 2 - Customer at the counter

Show it to someone, anyone. They should be able to make sense of the story without you having to explain it. That is the first test of a good storyboard.

Once you have a good first cut, you can keep improving it, crafting a customer experience that will make them share their story with the rest of the world. Word of mouth comes from such craft.

Want to make this WOW? 

I Have 2 ideas for how you can make this wow!

1. Look for emotion in every frame. If you know the emotion you want to create, then you will be able to design a service to create it.

2. Make videos! Yes, not the boring training videos you are used to, but a customer success video. Get your team's best acting talent, write a script, make sure it follows the storyboard you created and simple make the happiest, service experience video ever! Watch it with your team regularly. 

At the heart of great customer service is a great story. Learn to tell yours.

Manage a customer service process? Own a company that has customers? Let me help. Write to me at p.bedi@eclathospitality.com & get absolutely free assistance on creating amazing storyboards > processes.

Prabhjot

Bedi

is an Hospitality Ideator. A process innovator, trainer, and professional speaker, he has worked with the Taj Group of Hotels, conducted training programs for hospitality leaders, launched a National Council Accredited Hospitality Institute as Principal, successfully launched and sold three hospitality businesses. He now assists hospitality leaders and educators in creating superlative services and products. He also edits the very popular www.hospemag.com - the largest hospitality career e-mag

Would You Buy a Pizza From These Robot Pizza Chefs at PizzaForno?

Robots are taking over making America's favorite dish, with chains like PizzaForno setting up automated kiosks

Pizza may be the perfect food for automation. It's composed of relatively few ingredients and many chains, Domino's (DPZ) - Get Domino's Pizza, Inc. Report included, already use automated ovens. That makes it a relatively small leap (albeit an expensive one) to go from semiautomated to fully automated and one small U.S. chain has said it's not only doing it but doing it well. 

American pizza chain PizzaForno is investing in robot-operated artisanal pizza vending machines as food tech enjoys its disruptive moment amid acute labor shortages in the U.S. 

The fast-casual chain is planning to set up 1,000 fully automated PizzaForno kiosks across the U.S. by the end of next year. The company has 40 kiosks in North America, including five units in Michigan.

This Is Not New Technology

PizzaForno co-Founders Les Tomlin and Will Moyer told QSR Magazine, a trade publication for the fast-food restaurant segment, that they first witnessed the "aha" moment in a small French town north of Paris 3 1/2 years ago.

"The technology has been around France for the better part of 10 years. Covid, the labor shortage, people don't want to spend 10 minutes waiting for anything. All those things add up to super fast, super convenient, super quick serve. That's where I think everybody's got to go," Tomlin said.

PizzaForno partly bakes its crusts, flash freezes them, then has humans top them at regional kitchens before they’re delivered to the refrigerated innards of its 80-square-foot machines.

Radisson RED brand launched in India with hotel in Chandigarh region

The 154 key Radisson RED Chandigarh Mohali property is owned by Bestech Group.Radisson RED Chandigarh Mohali property is owned by Bestech Group.

Radisson Hotel Group announced the launch of its Radisson RED brand, in India, with the opening of Radisson RED Chandigarh Mohali. The hotel is first of 10 hotels slated to open in the market under the brand’s umbrella within the next three to five years, catering to the needs of the new age travellers in India and across the world, with its bold and stylish properties situated in dynamic, urban and scenic locations.

Speaking about this strategic expansion, Zubin Saxena, managing director and vice president operations, South Asia, Radisson Hotel Group said, “We believe that the style-savvy and social Indian travelers will relate and enjoy the experiences and ambience that come with Radisson RED – a vibrant, unconventional and trendy brand. We appreciate the long-standing relationship with our strategic partner Bestech Group and the trust that they have demonstrated in the Radisson RED brand. As we launch into India with Radisson RED Chandigarh Mohali, we are confident of a stellar response and look to branch out even more in the near future.”

“It gives us great pleasure to open the first Radisson RED in the country as part of our strategic alliance with Radisson Hotel Group. The hotel is perfectly positioned to provide guests with a safe and inspiring environment including unique dining options and all of it draws inspiration from the local culture and experiences. We anticipate that this bold, playful and eclectic twist on conventional hospitality will resonate with Indian travellers looking for novelty,” said Dharmendra Bhandari, managing director, Bestech Group.

“We have had an immensely successful partnership with Radisson Hotel Group and are proud to grow the relationship further. The Group’s operational expertise and brand reputation are key factors that win guest confidence, especially now as travellers seek assurance of health, safety and hygiene as they venture out. We are honoured to be a part of this landmark launch and cannot wait to see the response from the new-age travellers,” said Sunil Satija, managing director, Bestech Group.

With 154 rooms, guests can choose from four room categories including standard room, superior room, junior suite and executive suite. All rooms and suites are fitted with king-size beds, stylish furnishings, selfie spots, digital screens, and revitalizing amenities to ensure that guests have a fun experience.

Recently appointed general manager, Kshitij Jawa said, “I truly believe that Radisson RED and the Tricity area is a perfect match. We are located in the hub of culture, art, architecture and commerce, making it easy for our guests to make the most of their trips whether they are travelling for business or leisure. The hotel will add an edge to the city’s thriving energy, and I am excited for the possibilities that come with opening the first Radisson RED here”.

New Launch | SOCIAL launches a brand new outpost in Malad

SOCIAL launches a brand new outpost in Malad

The 29th outpost of the iconic brand is an ode to the cultural cocktail of the suburb.

Mumbai, December 2021: The Mumbai that you see today has gone through the motions. What started out as a sleepy fishing colony with multiple islands is now a megacity that never sleeps. Where bustling villages reside, tall buildings also thrive. Although commerce has been the backbone of the city, culture has been the soul. 

The North Mumbai suburb of Malad is no different; a suburb which the ethnic communities of Kolis, Bhandaris and East Indians call home. Beaches like Aksa and Manori are go-to spots for the residents. Close to the shore and the sky, the IT boom in the late 90’s saw Malad become the base for IT and call centre boom Mindspace, while the iconic Inorbit Mall became the first mall of the suburbs. 

Malad is thus a melting pot that represents Mumbai itself, where the old and new not just meet each other, but blend together seamlessly. 

It’s of little wonder then that SOCIAL’s 29th outlet in the country and 13th in Mumbai happens to be in the manic yet measured suburb of Malad. Paying homage to the duality of the suburb and bringing alive the topography of the region, the interiors of the outpost are broken into levels to promise guests a sense of privacy while still feeling one with the crowd. The outlet décor reflects a birds-eye view of the city – this design experience gives an illusion of space like never seen before. “We’re exploring the materiality of the outpost through signature cod-ten steel and natural stone inlays that embellish the classic SOCIAL vibe. The raw feel is balanced through a massive green wall on the other side, with bold graphics flanking the ceiling and metal, talking of the context of Malads's evolution.” say architects Faizan Khatri and Samir Raut of studio eight twentythree, who helmed the project.


SOCIAL and its parent company Impresario have always kept hyperlocal culture at the heart of what they do. Speaking of the launch, Riyaaz Amlani, CEO & MD, Impresario Handmade Restaurants, says, “SOCIAL’s unique identity has been solidified over the last eight years as a community space, where culture, creativity, and community collide, and we’re very excited to bring it to the modern yet diverse neighbourhood of Malad. The neighbourhood will be pumped to have a collaborative space which is not only functional but also fun at its very core! Whether it’s for a work meeting over a cup of coffee or a weekend wind-down with the gang, SOCIAL is everything an all-day café needs it to be.”


Over the years, SOCIAL has also become synonymous with trailblazing experiences that have made it one of the most exciting F&B brands in the country. SOCIAL is all about creating an engaging offline experience, and that thought is taken forward even in our food and drinks menu. Whether it’s our inventive cocktails of the legendary 1,000ml Longest Long Island Iced Tea (L.L.I.I.T), or our quirky dishes like the Black Label Butter Chicken or Tandoori Pizzas, the offerings try to involve diners in an experience that's more immersive. Malad SOCIAL is all set to become the neighbourhood’s go-to community space and we’re thrilled for the neighbourhood to experience everything India loves about SOCIAL - the food, the drinks, the workspace, the community, and the gigs,” says Mayank Bhatt, Business Head, SOCIAL.


Famous for putting an experimental spin on classic dishes, going through the SOCIAL menu is no less than going on a culinary adventure. Malad SOCIAL will serve the iconic Breakfast Trays, Munchies, China Boxes, and legendary Biryanis, along with cocktails like Asia Sour, Gin Julep, The Pink Pound, Mars Attack and more that make patrons keep coming back for round 2! 


Entering the buzzing heart of Malad at Inorbit Mall, it’s about time that #MaladGetsSOCIAL, with the outpost opening to the public from xx onwards on December 10, 2021. 


We’ll #SeeYouAtsSOCIAL then?

ABOUT SOCIAL

SOCIAL is a path-breaking urban hangout that’s designed to take you offline while still keeping you connected. From an all-day café serving great food, coffee, and cocktails, SOCIAL transforms from this creatively charged collaborative space into a high energy bar when work hours end, striking the perfect balance between work x play. Each outpost is a representation of the neighbourhood it resides in, from the pincode to the people. It’s a second home, workplace, and hangout, all wrapped up in one mind-blowing experience.

 

ABOUT IMPRESARIO HANDMADE RESTAURANTS

Impresario Handmade Restaurants was founded in 2001 with its maiden venture Mocha – Coffees & Conversations. Today, Impresario boasts a network of 60 restaurants across 16 Indian cities and multiple brands. Its umbrella of brands includes SOCIAL, antiSOCIAL, Smoke House Deli, Goodness to Go, Salt Water Café, BOSS Burger, Hung-Li, Lucknowee, Ishaara, Slink & Bardot, Soufflé S’il Vous Plaît, Prithvi Cafe, and Mocha. The company’s core strength lies in understanding the changing dining out habits of young India and delivering quality experiences tailored to delight its patrons.



Marriott International Expects to Debut More than 30 Luxury Hotels Across the Globe in 2022

Marriott International Continues to Redefine the High-End Hospitality Landscape and Grow Luxury Footprint from New York City to Cairo to Sydney

From International Luxury Travel Market (ILTM) Cannes, Marriott International, Inc. today announced it expects to debut more than 30 luxury hotels in 2022, creating the rare and enriching experiences today's luxury traveler craves with its unmatched portfolio of dynamic luxury brands. Through the world-renowned hospitality hallmarks of The Ritz-Carlton, Ritz-Carlton Reserve, St. Regis, W, The Luxury Collection, EDITION, JW Marriott and Bulgari, Marriott International continues to elevate travel, creating highly contextualized, distinct brand experiences that signal the future of luxury. With an unrivaled network of more than 460 landmark luxury hotels and resorts in 68 countries and territories today, Marriott International is poised to expand its luxury footprint with nearly 190 properties in the development pipeline, including the 30 hotels expected to open in 2022, in iconic as well as emerging destinations from Mexico to Portugal and Australia to South Korea.

“Our guests are seeking deeper, more immersive experiences that allow them to indulge in global exploration while sparking personal regeneration," said Chris Gabaldon, Senior Vice President, Luxury Brands, Marriott International.

Luxury is Entering a New Era of Regeneration
A global luxury trends study conducted in collaboration with creative agency Team One revealed that today’s affluent travelers are shifting from a ‘box checking’ mindset to a ‘traveling well’ mindset, taking a more thoughtful, intentional approach to trip planning. Gabaldon observed, “As people reexamine and reprioritize what matters to them most, a shift that has accelerated over the past two years, we’re seeing a real embracing of deeper travel. Our guests are focusing more on where they travel and why they make the journey, seeking to foster a more meaningful connection to the destination as well as the people they meet.” With a truly global footprint, Marriott International is poised to meet this evolving set of aspirations, inviting people to view travel as a canvas for regeneration that leads to lasting positive impact on locals and destinations. “From the world’s most desirable destinations to undiscovered gems, we strive to go beyond offering moments of transformation for our guests and hope to create experiences that will inspire a newfound sense of personal wellbeing and joy,” said Gabaldon.

The Ritz-Carlton Continues to Define the Future of Luxury Hospitality
With a focus on destination-driven design and unparalleled service, The Ritz-Carlton continues to drive innovation and set the standard for luxury hospitality. In 2021 the brand was introduced in some of the world’s most coveted locales, including the Maldives, Turks & Caicos, and Mexico City. In 2022, the brand expects to expand in Arizona with The Ritz-Carlton Paradise Valley, The Palmeraie, as well as in New York City, debuting in the vibrant NoMad neighborhood, where guest rooms feature sweeping city views. The Ritz-Carlton, Melbourne is slated to grow the renowned brand’s footprint in Australia. Ritz-Carlton Reserve anticipates expanding its highly curated portfolio, debuting its sixth rare estate in the historic Chinese valley of Jiuzhaigou. In keeping with the brand’s forward-looking design aesthetic, The Ritz-Carlton Moscow, The Ritz-Carlton, Grand Cayman, and The Ritz-Carlton, Naples, are all expected to celebrate major renovations in the year ahead. Additionally, the brand expects to mark the inaugural voyage of The Ritz-Carlton Yacht Collection in May 2022.

Appointment | Novotel Kochi Infopark appoints Gayatri Bist as General Manager

In her most recent stint, Bist was the General Manager of Holiday Inn in Chandigarh Panchkula with an inventory of 127 keys.

Novotel Kochi Infopark has appointed Gayatri Bist as the new General Manager. Bist commenced her new role at the hotel on November 11th, 2021.

Bist comes with a total experience of 21 years in the hospitality industry, with a remarkable history of working with brands like Intercontinental Hotels and Shangri-La across various challenging roles and geographies.

In her most recent stint, Bist was the General Manager of Holiday Inn in Chandigarh Panchkula with an inventory of 127 keys. Prior to this, she was the Executive Assistant Manager at Crowne Plaza Ahmedabad. She is a seasoned sales professional, coming from a strong background of Sales & Marketing. She was instrumental in the launch of The Holiday Inn in New Delhi.

Bist's favorite hobby is traveling and discovering new places around the world. She especially enjoys solo traveling along with outings with friends and families.

Novotel Kochi Infopark offers 128 rooms, Restaurant & Bar, fully equipped fitness and wellness centre and multiple meeting rooms for comfort and recreation, for both leisure and business.

ITC Grand Chola becomes world's largest hotel to get LEED Zero Carbon certification

The ITC Hotels group is already the world’s largest chain of hotels with the maximum number of LEED Platinum certified properties.

ITC Grand Chola, Chennai became the largest hotel in the world and the commercial buildings achieved the LEED Zero Carbon Certification, according to a release issued by ITC Hotels.

The hotel company is already the world’s largest chain of hotels with the maximum number of LEED Platinum certified properties, it added.

Earlier, in March 2021, ITC Windsor, Bengaluru became the first hotel in the world to achieve the LEED Zero Carbon Certification.

LEED Zero encourages a holistic approach for buildings and places, which will contribute to a regenerative future. Sharing the same vision, ITC Hotels decade strong ‘Responsible Luxury’ initiative seeks to adopt the highest standards of planet-positive experiences in its operations.
ITC Grand Chola has demonstrated extraordinary sustainability leadership over a decade by consistently enhancing its energy efficiency with world class energy-efficient and climate friendly technologies. It has further invested in building the renewable energy footprint through self-owned wind farm and solar energy, the release said.

The LEED Zero carbon certification demonstrates a deep commitment to implementing building and design strategies that assure an enhanced quality of life. It includes creating an environment where any human-produced carbon dioxide is removed from the atmosphere through technological or natural means.

Zubin Songadwala, area manager – south, ITC Hotels and general manager, ITC Grand Chola, said, “ITC Hotels has been at the helm of exemplary sustainability leadership with its innovative energy efficiency, renewable energy and mitigation of greenhouse gases emission initiatives. The LEED Zero carbon certification for ITC Grand Chola and ITC Windsor is one step closer to creating a better world for all of us where buildings are actually generating more energy than they consume and removing more carbon than they create.”

For more than two decades, LEED has provided a framework for creating high-performance green buildings and spaces and is an internationally recognized symbol of excellence. Supplementing this framework, the U.S. Green Building Council has developed LEED Zero, a complement to LEED that verifies the achievement of net zero goals. LEED Zero represents a new level of achievement in green building that is the goal of LEED certified projects around the world.

Include hotels in the national infrastructure pipeline: FHRAI

In its pre-budget memorandum to the Finance Ministry, the hotel federation asked permission to carry forward business losses from the current limit of 8 years to 12 years and raise the SEIS entitlement for hotels from 3 to 10 percent.

The Federation of Hotel & Restaurant Associations of India (FHRAI), in their pre-budget memorandum to the Finance Ministry, has asked for reliefs, incentives, and financial support for the sector to overcome the huge financial losses suffered due to the Covid19 global pandemic. The Hotel federation has asked the government to include the hospitality sector in the National Infrastructure Pipeline (NIP) so that the businesses can avail funds at reduced interest with a longer repayment window. As the businesses will take time to recuperate from the Covid19 losses, it also demanded permission to carry forward the losses from the existing eight years to 12 years at least.

We are requesting that hotels and tourism-related sectors be included in infrastructure projects listed in the National Infrastructure Pipeline (NIP) set up under the Development Financial Institution (DFI) by the Ministry of Finance for promoting infrastructure funding. This will enable the Covid hit hospitality sector to avail funds with extended repayment periods at a low rate of interest. The hotel industry is a long gestation industry that incurs losses in the initial years of operations and profitability improves only after a few years. Because of this, most hotels carry forward business losses with the expectation to set them off over the coming years. However, the industry’s profitability took a massive hit due to the unprecedented pandemic conditions and expects businesses to post losses for the next few years. This may result in hotels being unable to set off past business losses within a period of eight years, adversely impacting cash-flow and RoI. Hence, we request that business losses be allowed to be carried forward from the existing 8 years to 12 years,” said Gurbaxish Singh Kohli, vice president, FHRAI.

Booking.com Reveals 7 Travel Predictions for 2022

Booking.com Reveals 7 Travel Predictions for 2022

In its most extensive travel predictions research to date, the digital travel leader reveals a renewed sense of optimism amongst Indian travellers, fueling a hunger to embrace the new normal and get back out to fully experience the world in the year ahead 

 

Mumbai, 13th December 2021 - While COVID-19 is not yet in the rearview mirror, an indefatigable sense of hope for travel is beginning to take its place. To explore this rolling wave of travel optimism, Booking.com has commissioned extensive research with more than 24,000 travellers across 31 countries and territories 1 including India, combining it with its proprietary data and insights as a digital travel leader for the past 25 years, to predict how travel will continue to be redefined in 2022. 

 

As per Booking.com’s ‘Travel Predictions 2022 Research’, 2022 will be the year to make the most of unpredictability and start making up for lost vacation time in a big way, with the number of travellers who feel they need to do so having increased by 52% since last year*. Booking.com’s predictions reveal how people will be reigniting the travel spark in the upcoming year. Whether it’s as an essential part of  a self-care regime or the thrill of just saying yes to whatever travel opportunities and experiences come their way, it’s all about seizing the day in 2022 and making every trip matter. 

  1. Vitamin Vacay: Travel will become an essential part of self-care

More so than daily exercise or mindful meditation, getting away on vacation will become THE form of self-care in 2022, with over 84% of Indian travellers affirming that travel helps their mental and emotional wellbeing more than other forms of rest and relaxation. After more than a year of ever-evolving travel restrictions, the important benefits that travel has on health and wellbeing are now being acknowledged. Booking.com’s Travel Predictions research reveals that 85% of Indian travellers believe that having a vacation planned has a positive impact on their emotional wellbeing and 69% of Indian travellers say that they didn’t realize how important travel was to their wellbeing until it was no longer an option.  

  1. Resetting the Out Of (Home) Office : Vacation time will be strictly work free

When the pandemic hit, homes across the globe became our offices too, and the novelty of working remotely was realized. However, in 2022 we’ll see a significant rise in people wanting to take back control in a bid to firmly re-establish a healthy work-life balance as vacation time itself will be strictly work-free for 77% of Indian travellers in 2022, which wasn’t always the case in 2021 with home and remote work lives blurred. And with 76% of Indian travellers claiming to have worked more hours using less vacation days during the pandemic, we expect to see more people setting their well deserved out of (home) office messages in 2022. 

 

  1. All the First-Time Feels: The anticipation of the journey will be as exciting as the destination

While many of us may have forgotten where our passport is or even just how to pack, all that out-of-practice travel awkwardness will give way to a genuine sense of delight for even the most routine aspects of our trips in 2022. After feeling ‘stuck’ for so long, rather than rushing through the journey, travellers will be relishing every moment. Each ‘first’ of our trips in 2022 will be a moment to savor, with a majority of Indian travellers saying that simple pleasures such as feeling the sun on their skin (75%) or seeing a body of water of some kind instantly improves their mood for the better (84%). Even the uncertainty of navigating public transportation in a new city in a foreign language is something 75% of Indian travellers say they’ll enjoy while 84% of Indian travellers say that travel is more enjoyable when the journey feels like part of the trip itself. After such a long period of limited options, recapturing that first-time feel and leaning in to every single moment will be a hallmark of trips in 2022. 

 

  1. Community First: Authentic connection with the local community will be priority

As restrictions caused travel to slow in many parts of the world, the pandemic forced us to make the most of what was on our doorsteps. From supporting independently owned businesses to spending more time than ever at the neighborhood park, our relationship with the community around us has rekindled. In 2022, this desire to connect authentically with the local community will continue on vacation too, as we seek to be more mindful about every trip we take and ensure our impact on the places we visit and the people who live there is positive. To this effect, 78% of Indian travellers agree it’s important that their trip is beneficial to the local community at their destination and 75% of Indian travellers would appreciate an app or website that provides recommendations on destinations where an increase in tourism would have a positive impact on the local community. 

 

  1. Swipe Right on New Places and Faces: 2022 will finally be the time to branch out and make new connections

For many, the pandemic meant spending an extended and intense period with our closest friends and loved ones, but vacations in 2022 will be an opportunity to branch out and make some new connections. As 81% of Indian travellers want to meet new people while away, we expect to see travellers using their vacations as an opportunity to expand their usual social circles, with 77% of Indian travellers looking forward to socializing while on vacation.  A resurgence of holiday romances is also predicted with 77% hoping for a holiday romance on their next trip. 

 

  1. Just Say Yes: People will be saying YES to travel, making up for the lost travel time

After so long of being told “no” travellers are reclaiming a more positive way of thinking for 2022. The coming year will bring the very best of improv to travel, with us responding to each unexpected twist and turn in the trip with an emphatic “yes, and…”. To that end, nearly 83% of Indian travellers agree they will say yes to any vacation opportunity if budget allows. 79% of Indian travellers are more open to different types of vacation than before the pandemic and 65% of Indian travellers won’t mind where they go on vacation as long as it’s the type of trip they want, they’re just happy to be away from home. Adopting a positive mentality will open up even more of the world to travellers than ever before, with many taking a more adventurous approach to their holiday choices, and maybe even their companions. 

 

  1. Embracing the Unpredictable: People will use technology to embrace travels continued unpredictability

Uncertainty will continue to be a constant in travel in 2022, and while we cannot change or predict every new surprise and challenge that fate has in store for us, we will embrace it. Having leaned on technology in a variety of ways to stay connected and inspired over the past year and a half, our favorite apps will continue to help us navigate the unknown on our trips, with 76% of Indian travellers agreeing that technology helps alleviate the anxiety around traveling. Technology will continue to smooth out the unforeseen bumps in the road with increasing finesse and proactivity. 

 

Ritu Mehrotra, Regional Manager, South Asia at Booking.com said, “As we look towards the year ahead, we’re seeing a lot of anticipation for Indian travellers to return to travel. Whether it’s domestically or abroad or just saying yes to whatever travel opportunity comes their way, it’s our mission to make it easier for everyone to explore again,  when the time is right.  We will be there for travellers - offering the widest choice, great value and the easiest experience from anywhere and on any device - so people can reclaim their travel mojo and enjoy all of the unforgettable experiences this world has to offer, when it's safe to do so again.”

 

Appointment | Chunxia Gao Leads the MSpa Team as Group Director of Spa and Wellness

Bangkok, December , 2021: MSpa International, the spa division of Minor Hotels, welcomes experienced spa and wellness expert, Chunxia Gao as Group Director of Spa & Wellness to lead the Asia region.

In this role, Chunxia will head up MSpa International overseeing operations and the expansion of a series of medical wellness facilities throughout Asia under various brands and partnerships. Joining MSpa International after a 17-year stint at Six Senses, Chunxia specializes in management, pre-opening, technical services and design for new spa and wellness facilities around the world.

With a strong eye for detail and an open-minded approach, Chunxia is skilled in creating unique and diverse wellness and spa experiences, innovations and facilities adapted for a variety of cultures and clientele. At Six Senses, Chunxia honed her skills in all aspects of spa operations, design and project management, including concept creation of new spas in resort and urban locations, as well as wellness facilities and destination retreats. Having lived and worked in Asia, Middle East, Europe and Latin Americas, Chunxia retains her passion and commitment for delivering exceptional experiences and satisfaction for guests. 

High profile medical spa ventures in Asia include the launch of Clinique La Prairie Aesthetic and Medical Spa at The St Regis Bangkok, the first flagship Clinique La Prairie facility outside of Europe. In addition, Minor Hotels has partnered with India’s leading wellness & beauty services and products brand, VLCC to pioneer the concept of wellness in its truest form at Avani+ Hua Hun Resort, launching in 2022. In partnership with VitalLife from Bumrungrad International Hospital, RAKxa is a new wellness retreat that fully integrates advanced medical treatments with revered holistic therapies alongside renowned Thai hospitality, resulting in a world-class medical destination.

Fluent in Mandarin and English, Chunxia is based in Bangkok with her French husband and three children. Outside of her role at MSpa, Chunxia is a yoga and Pilates enthusiast, a keen traveler and enjoys scuba diving and hiking in nature during her free time.

Sarovar Hotels enters Assam with Pushkara Sarovar Portico, Dibrugarh

The hotel owned by Pushkara Garden has 57 elegantly built guests rooms, suites and a penthouse welcoming business travelers and tourists with warm personalized services.

Sarovar Hotels Pvt. Ltd. announces the opening of Pushkara Sarovar Portico, Dibrugarh, marking the group’s foray into Assam. One of the fastest-growing hotel chains in India with over 95 operating hotels across 65 destinations in India and Africa.

Set against the backdrop of the Himalayas, Pushkara Sarovar Portico, Dibrugarh provides a superb sojourn for guests. The upscale hotel with views of the outer Himalayas and the mighty Brahmaputra river is located on NH-37, allowing easy access for travelers while offering picturesque views of the surroundings.

The hotel owned by Pushkara Garden have 57 elegantly built guests rooms, suites and a penthouse welcoming business travelers and tourists with warm personalized services.

For dining and entertainment, the hotel offers QUBE-a a multi-cuisine restaurant. TAP21, the bar, is well-stocked with a large array of international beverages styled in a chic, friendly manner. At CLOUD16, a rooftop lounge area, guests can relax and sip innovative cocktails and nibble on delicious snacks.

The hotel features expansive banqueting and conferencing facilities offering five venues ranging from 1500 sq ft. to 20,000 sq. ft. ideal for weddings, social gatherings, exhibitions, corporate events/conferences. This includes striking indoor, outdoor and rooftop venues.

Commenting on the development Anil Madhok, Executive Director, Sarovar Hotels said “We are delighted to mark our presence in the growing market and present Sarovar’s hospitality to our guests. Pushkara Sarovar Portico, Dibrugarh is well connected and centrally located and will appeal to business and leisure travelers”

Naladhu Private Island Maldives Opens with a Contemporary Redesign

Naladhu Private Island is once again welcoming guests after a much-anticipated transformation. During a six-month closure, the intimate Maldives resort has had a complete redesign by New York-based designer Yuji Yamazaki and now flaunts a sleek contemporary look.

Home to just 20 ‘Houses’, Naladhu offers the ultimate in privacy and seclusion and ensures an unrivaled level of service to meet the needs of the most discerning traveler. The guest experience at Naladhu is enhanced by the personal Kuwaanu. Deriving from the Dhivehi word for storyteller in the Maldivian language, the Kuwaanu offers a refined and seamless butler service 24 hours a day.

The resort’s top suite, the 600 square meter Two Bedroom Beach Pool Residence, now boasts a 20-meter private beach. Dining is completely bespoke, with an all-day breakfast and a no-menu concept in the resort’s restaurant ‘The Living Room’. A luxurious couple’s spa room has also been added.

Located on the edge of a pristine lagoon in the South Malé Atoll, Naladhu Private Island is just 30 minutes by luxury speedboat from Velana International Airport in Malé.

Want to Work in Maldives

Karnataka Wine Board to integrate wine tours into popular package tours

KWB MD says, the role of the board is well-defined in the new Karnataka Tourism Policy as far as promoting gastronomic tourism packages and wine tourism in the country was concerned.

The Karnataka Wine Board (KWB), the only dedicated wine board in any state of the country, will try to integrate vineyard visits into popular tour packages operated by the Karnataka Tourism Development Corporation, as part of its marketing and promotion activities.

According to Somu T, managing director of KWB, the role of the board is well-defined in the new Karnataka Tourism Policy as far as promoting gastronomic tourism packages and wine tourism in the country was concerned.
The Karnataka Wine Board is attempting to integrate vineyard visits into popular tour packages operated by the Karnataka Tourism Development Corporation.

Somu said that the state has huge untapped potential for wine tourism which is largely unexplored so far. Citing the kind of tourism revenues that wine regions like the Napa Valley of California generate, which far exceeds the revenue from the production and marketing of their wines, Somu said that the attempt of the KWB is also to make wine tourism a key activity of the Board.

Sarvesh Kumar, general manager of the KWB said that they are encouraging wine tours, an important aspect of the package tours which KTDC operate between Bengaluru - Mysore, Bengaluru - Hampi; Bengaluru - Nandi Hills, Bengaluru - Tirupati, among others.

He said that a lot of foreign tourists visit the heritage centres of the State like Hampi and Badami and there are a number of vineyards around these destinations which can be integrated into the packages.

While Big Banyan Tree winery near Bengaluru offers accommodation facilities, Kumar said that a lot of wineries like Sula and Grover offer day tours.

The KWB officials said that the effort of the board is to expand the grape cultivation to non-traditional areas like Sakleshpur in the Western Ghats.

KWB participated in the maiden VinExpo, a wine and spirit expo, in Delhi which concluded last week.

20TH CHANDIWALA HOSPITALITY ENSEMBLE 2021

20TH CHANDIWALA HOSPITALITY ENSEMBLE 2021

Banarsidas Chandiwala Institute of Hotel Management and Catering Technology, New Delhi, is a young and progressive Hotel Management College and prominent among the best colleges in the country. Within a short span of 21 years the Institute has made its presence felt in the Industry & it has created a niche for itself as a source of competent Managerial and Technical Manpower for the Hotel Industry.

Hospitality Ensemble is an initiative by the Institute which has been duly supported by the Industry, Institutions and Hospitality Organisations. Virtual Chandiwala Hospitality Ensemble 2021 provided an opportunity to budding hoteliers to sharpen their skills acquired at the Institute. This competition gave an opportunity to young Hotel Management Students to showcase their talents at National level and reach heights of creativity & innovations. This year again it was decided not to let go of the talent in vain and allow participants to showcase their skills even during these unprecedented times of COVID crisis by organising the event virtually.

The New Normal of life has trained nearly everyone managing change and thus, turning this virtual event as an opportunity by adapting to the change needed. Virtual CHE 2021 has removed the gap of time and distance & has given everybody wonderful and exciting opportunities to become more creative and innovative. This added immeasurably to the success of this event and has boosted the morale of the students that was affected by the year-long lockdown and has shown a ray of hope as a new normal in both academic and extracurricular activities.

 

Opening Ceremony

The 20th Chandiwala Hospitality Ensemble commenced with a grand prize distribution ceremony on 9th December, 2021, with much enthusiasm at Banarsidas Chandiwala Institute of Hotel Management and Catering Technology attended by the budding students, hospitality professional and our sponsors. It helped participants discover their passion for hospitality and their ability to perform complex tasks in a time-bound manner. It is truly agreed upon the fact that in the light of the pandemic, the competitions were held virtually, even though; It offered a great opportunity to the students in order to discover a new generation of leaders and help them hone their skills.

 The Lamp Lighting Ceremony was followed by a Curtain Raiser to mark the event open, in the presence of Chief Guest – Ms. Sheetal Singh, General Manager, Ambassador, New Delhi; Mr. R. K. Bhandari, Principal, BCIHMCT; Dr. Prem Ram, Event Coordinator, CHE as well as Chef Ranojit Kundu, Co-Event Coordinator, CHE, along with our sponsors, media partners and our supporter, ICF. The faculty and staff members of the institute also marked their presence in the same. Lord Ganesha is widely known as “Prathamesh” and is always remembered in any prayer foremost, and with Lord Ganesh’s blessings, students offered gratitude by giving an incredible performance on “Ganesh Vandana‟.

Before proceeding with the further Ceremony, the audience and guest took a moment of silence to remember one of the greatest stalwart of the Hospitality Industry, Late Shri Rajindera Kumar Ji. Sh. Kumar had been one of the longest-serving senior members of the Managing Committee of Hotel and Restaurant Association of Northern India, also elected as the president for the Association in 2002-03 and 2006-08. He also led FHRAI as president in 2009-10. In memory of Sh. Rajindera Kumar, Shri Shivendra Kumar and his family have instituted a scholarship by the name of Shri Rajindera Kumar Memorial Scholarship. This offers renewable, four-year scholarships to students with financial needs who display academic achievement.

Mr. R. K. Bhandari, in his addressing speech welcomed the esteemed guests, media partners, the sponsors, students of the college and participants from various other colleges virtually. He especially thanked for the Shri Rajindera Kumar Memorial Scholarship and their great support for uprising hotelier. He shed some light, indicating that this ensemble welcomes future hotel professionals and will serve as an absolute opportunity to showcase their talent at a National level. Mr. Bhandari also mentioned about the limitation of physical presence and presentation by the participants during the event because of COVID guidelines but despite that; the enthusiasm, creativity, initiative and art shown by the participants was greatly praised by him. In the end he expressed to the rising stars to keep that initiative and creativity for upcoming future wishing them with a good luck.

The esteemed chief guest, Ms. Sheetal Singh, was specially amazed by the immense effort put into the event by the participants, students and the faculty. This made recall her time as the student in IHM Pusa and WMI. She emphasised on the value and time spends with the faculty and our batch mates are always remembered as we keeping climbing. So she asked the students to remember what we learn from the institute because these value will always help them is developing their career. Always be eager to learn, put maximum efforts and show exceptional care, because these are the things which you will recall when you reach somewhere higher in your career. Lastly she thanks everyone and wished congratulation to all the awardees in the event.

Movinng on, this year a special award was announced to honour the commitment and dedication to late Chef Shivan Khanna, who was instrumental in promoting and developing the cause of Indian Cuisine during his tenure in Taj Group of Hotels.  Chef Shivan starter his journey from the Culinary Academy of India, Hyderabad and was handpicked by the Indian Hotel Company for the prestigious Taj Management Training Program in 2005. In his tenure, he got the opportunity to cater to various heads of the state including the Prime Minister and President of India. Unfortunately, Chef Shivan passed away in May 2021 due to cardiac arrest. To honour the work ethic of the late Chef Shiavn, this award gesture to recognize his immense contribution to the hospitality industry.

Continuing with the various competitions held through the virtual mode of competing, for the second time in Banarsidas Chandiwala’s history in the lieu of the “New Normal” were: MDH Healthy millet recipe Contest, Cornitos Nachos Culinary Challenge, RICH Dress the cake challenge, The final look “Food plating skills”, Chandiwala future chef contest, Chandiwala Sustainable: Indian diet for a healthy future, Zone Bar wizard Bar challenge, Chandiwala art of towel origami compilation, Oxford Hospitality brain twister, and lastly, Yummy Idea best e-profile.

RICH DRESS THE CAKE CHALLENGE

Every cake is a fragment of an artist’s craftsmanship. The great thing about cake is it doesn’t feel like work. You forget about work. Kids, adults, all get the same look in their eye when they're decorating cakes. That's the magic right there. Cake decoration has become a form of unique artistry. Learning to decorate cakes is a matter of experience. The competition involved in dressing the cake is with some form of icing such as fondant, ganache, royal icing to embellish the cake.

 

The Rich Dress the Cake challenge is aimed at students showcasing their art, where cakes can be moulded to resemble three-dimensional figures. The purpose behind cake decorating is to turn an ordinary cake into an extraordinary masterpiece.

 

The event of the day at Chandiwala Hospitality Ensemble 2021 continued with the essence of Dress the Cake Challenge in which individual participants were provided with chocolate/plain sponge and whipped cream which they had to use and decorate within the allotted time. Of all the participants, the competition the Winner was Himani Malhotra IHM Bhatinda. The first runner-up of the competition was gained by Seja, BCIHMCT, New Delhi and the second runner up position was grasped by Md. Hammad, FCI Aligarh.

 

The sheer amount of cakes and talent displayed in this dress the cake competition, couldn’t even fit in one picture. To Judge this competition, great professionals from the industry gave the participants tons of great advice. The Jury panel present during the competition were Chef Balendra Singh, Founder/ Executive Pastry Chef-IBCA (Institute of Bakery & Culinary Arts); Chef Pawan Kaushik, Corporate Pastry Chef; Delifrance, and Chef Tarun Kumar-Corporate Chef, The sunrise Bakery Company.

 

The event truly depicted that students are artists and craftsmen who work their way to shape different kinds of cakes that are visually appealing. 

 


 

THE FINAL LOOK – “FOOD PLATING SKILLS”

 

Food plating is the process of arranging and decorating food to enhance its presentation. Improving the presentation of a dish adds value to the dining experience, and provides room for a higher mark-up on your food. 

 

An attractive plate of food has many benefits for the chef, the establishment and the consumer. For the chef, it allows many creative possibilities, a chance to stamp their identity on the menu and create a signature dish. It is also a way to reintroduce flavours that work well together, and present them in a unique style.

 

The final look: “Food Plating Skills” was an essential event of Chandiwala Hospitality Ensemble 2021.  This played heavily on the cliché that we 'eat with our eyes', but is also a trick which can play into your hands as a chef or restaurateur. The students had to cook and then display their food plating skills on which they were to be judged.

 

Of all the participants, the competition was won by Johann Jose, St. Joseph Institute of Hotel Management, Kottayam Kerala. The first runner-up of the competition was gained by Sohail Saifi, BCIHMCT, New Delhi and the second runner up position was held by Munish Kumar, Chandigarh University.

 

The Judges were, Chef Gaurav Chawla, Corporate Executive Chef, Fist Fiddle Resaurants PVT. Ltd; Chef Vivek Chauhan, Executive Pastry Chef, Le Meridien, New Delhi; and Chef Vaibhav Bhargava, Chef Partner, CHO Restaurant

Students displayed a combination of hard work, creativity and self-determination, and not to forget the fact that things commenced happening in a different, new and an innovative learning way.

 


 

CHANDIWALA FUTURE CHEF CONTEST 2021

 

Cooking is a perfect occasion for the kids, as long they love to experiment with food. In order to avoid accidents that might happen in the kitchen, some no-flame recipes were picked according to the criteria keeping in mind the youth with their creativity and innovation.

 

Fireless cooking is still in the process of development and it is very useful when child is camping with his friends. Also, Fireless Cooking recipes are designed to help young kids learn and practice some basic innovations and develop the skills of time management as well. And the experience of creating meals by themselves can help build their self-confidence and lay the foundation for healthy eating habits.

 

The winner title was claimed by Naisha Tandon Army Public School. The runner up position was held by Aishaani Mittal DPS Indirapuram. The second runner up position was claimed by Vimara Sethi JD Tytler School.

 

The participants were judged by the jury Chef Ravindra Choudhary, Ex. Chef, Fio Cookhouse and Bar; Chef Sireesh Saxena, Ex. Vice President (Hotels) Cum Corporate Chef and ITDC Chef Nand Lal Sharma, Dy G.M, HPTDC.

 

The Future Chef Competition helped students to develop their culinary talent and supported students with entry routes into careers in the world of hospitality.

 

 

 

 

 

 

 

 

 

 

 

 

CHANDIWALA SUSTAINABLE INDIAN DIET-FOR A HEALTHY FUTURE 2021

Food is the focal point around which the traditions and customs of a country have evolved. From Birth to life’s journey and then its finale, celebrations around food are firmly entrenched in the country to which it belongs. Food tells a story about philosophy, traditions, tastes, and culture of the country. It conveys special symbolism in different cultures.  A healthy Indian diet should focus on fresh ingredients such as vegetables, fruits, tubers, legumes, whole grains, healthy fats and unsweetened beverages and avoid unhealthy food. we should focus more on Indian traditional food.

Indian traditional foods have various functional components such as body-healing chemicals, antioxidants, dietary fibres, and probiotics. Hence, our standard diet can assist in weight loss, blood sugar control, and immune system support.

Participants sent a researched article highlighting the eating habits, Health benefits, sustainable steps, recommendations to specific target groups 2,000 -3000 words limit without abstract and references. Upon the basis on which the jury Chef Ajay Sood, Sr. Executive Chef, Independent Hospitality Consultant; Dr. Sonia Sharma, Associate Professor, SOTHSM, IGNOU; and Chef Rajeev Goyal, President, Indian Food Tourism Organisation

Ashish Gupta, Indian Culinary Institute, Noida was declared as the winner. The runner up position was grasped by Kunal Grover, BCIHMCT, New Delhi and finally, the second runner up was chosen to be Aditya Mittal, BCIHMCT, New Delhi.

OXFORD BRAIN TWISTER

OXFORD HOSPITALITY BRAIN TWISTER-2021 was organized to test the skills and knowledge of students. The quiz was designed to understand the participant’s knowledge, awareness and concepts about the wide hospitality world. The participants in the brain twister were totally independent during the online  quiz where they were not allowed to be dependent on any external source for their benefit. 

This competition nurtured the future leaders , imparted knowledge and improved technical skills allowing them to see where they excel and where more of their focus is required.

Questions asked where from all related fields across hospitality and tourism industry, and it was made sure that questions were tight enough to test the participants in depth knowledge about the industry in all possible aspects.

The judges, Ms. Rajni  yadav (HR Manager Crowne Plaza Okhla New Delhi ); Ms. Neeti Chauhan (L&D Manager Radisson BLU Paschim Vihar); and Mr. Rahul Kestwal (Senior Territory Manager, Oxford University Press) announced the winner of the competition Dhruv Gulati, Ambedkar University, followed by the runner up Rishabh Chauhan BCIHMCT, New Delhi and the second runner up was Aniket Tata, LBIIHM, New Delhi .

 

The OXFORD HOSPITALITY BRAIN TWISTER proved to be knowledgeable for the budding hoteliers who want to step foot into the professional industry; it tested their knowledge and improved them as well. It imparted the awareness and updates on the hospitality and tourism industry which boosted the participants’ insights of the industry as well.


 

Chandiwala Art of Towel Origami

Apps may soon replace hotel phones, walls may be turned into screens and room service may be delivered by a robot. But it will be very difficult to take the human touch out of hotel. Therefore an hotelier must be equipped with some special skills which come in handy. Chandiwala art of Towel Origami competition 2021 was organized to professionally groom the budding hospitality minds into hospitality experts and counterfeit this necessity. 

 

Every thematic towel art implies that a guest is warmly welcomed and sought after in the most trustworthy manner. Thereby, this competition focused on quality enhancement, creativity and presentation from the participants.

 

The Event was judged by Mr.Dishant Jamwal (HOUSE KEEPING MANAGER Crowne Plaza Okhla New Delhi); and Ms.Sharda Sharma (Executive Housekeeper Radisson Blu Mahipalpur, New Delhi), where the Participants were required to make a video of their towel folding. And arrangements on the basis of a particular theme or topic were to be chosen by them liberally. The video was then judged by the panel.

 

The Winner of this competition was J. Srikant, Trinity College of Hotel Management, Telangana. The runner up was Anusree, IIHMCA Hyderabad and finally, the second runner up position was held by Adityan Anil, Pionner Institute, Hyderabad.

 

Experts from the Industry shared their insight with regard to working towards perfection and sublimit. These words triggered the students to strive more towards excellence and enrich their skills.

 

ZONE BARWIZARD BAR CHALLENGE 

No great story ever started with a glass of water. So, to create one we make cocktails! Just as every picture depicts an ocean of emotions, a cocktail in a similar manner carries a great depth of antiquity. Based on this scheme a cocktail, apart from having a background must also gain a balance of flavours and texture much similar to life in general.

 

To address such stories, Chandiwala Hospitality Ensemble thought of Zone Bar-wizard Bar Challenge where the youthful wizards showed their ability to entertain not forgetting to compete on the other hand as well. Participants were expected to be engaging and intuitive all through the timed out cocktail-making session showing illustrative and creative manifestations, on which they would be judged.

 

Upon being evaluated by the judges Ms.Priti Parihar (Training Manager The Suryaa, New Delhi); and Mr.Harsh Bhati (Manager Food AND Beverage The Park Hotel New Delhi), on various parameters like technique, bouquet and appearance of the drink, flair with ice and bar equipment, overall efficiency.

 

The winner of this competition came out to be P.Dinesh, Trinity College of Hotel Management, Telangana, following the runner up Gunjan Sangal, Indian Culinary Institute, Noida and the second runner up Rishabh Chauhan, BCIHMCT, New Delhi.

Cornitos Nachos Culinary Challenge

Cornitos nacho/tortilla chips are a part of healthy snacking. The healthy nacho chips are made in corn oil and are gluten-free. Cornitos nachos are baked and shallow fried with minimal oil and are healthier within the snacking segment. The oil content, compared to potato chips, is 40 percent less.

 

Cornitos Nachos Culinary Challenge was an essential event of the Chandiwala Hospitality Ensemble 2021. In this challenge the participants were given a time limit in which they had to prepare a course using Cornitos Nachos.

 

The students were supposed to use their own innovative skills, their imagination and creative thinking so as to fuse nachos – a snacky item into a proper meal and not forgetting to incorporate an artistic way of presentation of the dish in a time bound competition.

 

Even though sounding competitive and out of the box, it was seen by the jury Chef Gaurav Mullick, Sr.Executive Chef, Lemon Tree Hotels; Chef Anirudh Sethi, Owner-The Mad Fat Chef Hospitality Services; and Chef Parth Bharti-Executive Chef, Pikkle, Lanterns-OH, Delhi.

 

Ahshita Kashyap, BCIHMCT, New Delhi was able to impressed them all and awarded the winner title, followed by the runner up Divyansh Bhargawa, Indian Culinary Institute, Noida , and the second runner up was Sohail Saifi, BCIHMCT, New Delhi.

 

The competition proved to enhance the student’s imagination paving a way for them to enter the professional industry of being called ‘Chefs’ – who are all but imaginative and expert cooks!

MDH Healthy millet recipe contest

Millets are a group of highly variable small-seeded grasses, widely grown around the world as cereal crops or grains for fodder and human food. The most popular Indian millet is Pearl millet called Bajra in Hindi and the second most widely grown millet in India is foxtail millet, called Kangni or Kakum in Hindi. 

Each season offers new opportunities for Chefs to learn about flavors that pair well with Millet. MDH Healthy Millet Recipe Contest was another competition aimed at budding chefs of the hospitality industry, conducting in a virtual yet sophisticated way in lieu of the pandemic. Where the budding chefs were required to send their videos, covering each and every detail from scratch. From chopping to cooking and from plating to presenting the final outcome of the dish.

The main objective for the participants was to prepare one main course using MDH Millet. They could use any kind of millet, be it jowar or bajra, as long as their creativity is shown on the final platter of their dish! Participants showed wide variety of preparation using MDH Millet, which was judged by Chef Kapil Sahi, Executive Chef, Radisson, Noida; Chef Nitin Pal Singh, Co-Founder Chef at Cook and bake Academy; and Chef Surinder Kumar, Chef-cum GM at Manla Homes Resort, Shimla.

 

The winner of the competition was Harsh Budhiraja, BCIHMCT, New Delhi. The runner up was K. Harish Goud, Pionner Institute, Hyderabad . And the second runner up was Manas Hire, Chandigarh University.

 

The virtual event proved to be as significant as a live one, where the imagination of the students weren’t compromised because of the pandemic.

 

CLOSING CEREMONY

The closing ceremony of the 20th Chandiwala Hospitality Ensemble was held at Banquet Hall of Banarsidas Chandiwala Institute of Hotel Management and Catering Technology on the same day i.e. 9th December 2021. The day witnessed a plethora of events which included the Prize distribution to the Winners, Souvenir release, Presenting of Mementos, address by the Principal and by the honourable Chief Guest.

This was followed by the impeccable performances by the cultural team of the institute. A solo blind folded 3 minutes performance on Digital Piano by Sarthak Tandon. The instrumental music touched the hearts of everyone present with praiseworthy efforts and skill put into it.

The efforts of the participants across the nation were appreciated with the prize distribution ceremony. The presence of the guests was thanked and mementoes were presented to the guests as a mark of respect. 

Conclusively, Chef Prem Ram, Event Coordinator, presented the vote of thanks to the Chief Guest Ms. Sheetal Singh, and other guests including Judges as well as the budding chef, media partners, and sponsors who made this event a wonderful success despite all the limitations. He mentioned even though the participants had a virtual presence but all of them put a wonderful effort in showcasing their skill making this an important experience to the digitalization. Lastly, Chef Prem ram specially thanked our Principal, Mr. R.K Bhandari for his presence and support throughout the event.

The sponsors and media partners were thanked again and, the guests, other faculty members and staff were cordially invited for a lunch putting the curtain to the Virtual Chandiwala Hospitality Ensemble 2021.

 

 

 

 

Appointment | ITC Grand Central Mumbai appointed Bhagawan Balani as General Manager

A Hardcore Mumbaikar, Bhagwan Balani has joined ITC Grand Central Mumbai as the new General Manager. He is a highly experienced hotelier with a solid history in the luxury hospitality industry. He has specialised in the all cross-functional skill of the hotel industry and has led strong teams. Prior to joining ITC Grand Central, he was working as GM at ITC Grand Goa. While working for high-profile hotel group Hilton, Mumbai as General Manager, he achieved highest occupancy level and excellent F&B revenue.

On his joining, he said, “I am delighted to join the ITC Grand Central Mumbai. It is a vibrant hotel and I am thrilled to join the team here. It embodies the commitment to showcase the destination through unique and enriching experiences that bring alive the cultural influences and ethos of Mumbai”.

He comes with an impressive academic background. A graduate and double diploma holder in hotel management and marketing management, his inclination towards the hospitality industry was inevitable. He completed his hotel management from Bharati Vidyapeeth Institute of Hotel Management and Catering Technology (1992-95 batch). To gain higher educational assets for his career, he did his Diploma in Marketing Management from L. N. Welingkar Institute of Management, Mumbai. He also completed his Bachelor of Arts degree from Mumbai University.

A true ‘Mumbaikar’ at heart, Bhagwan was born and raised in the Mumbai. A fitness freak, he is passionate about sports and fitness. He is Marathoner and participates in almost every marathon. Being a nature lover, he ensures to go for long drive in hilly terrain. In his leisure time Bhagwan prefers to relax by the beach or spend quality time with his family.

 


Hyatt News | Hyatt Unveils Plans to Further Expand Its Luxury Brand Portfolio Globally

Hyatt Unveils Plans to Further Expand Its Luxury Brand Portfolio Globally

Announced during ILTM Cannes, Hyatt introduces plans for seven new luxury hotels throughout Europe and the Middle East, in addition to 24 luxury properties in stunning destinations throughout the U.S., Mexico, Morocco, Greater China, Thailand, and more

CHICAGO (December 2021) – Hyatt Hotels Corporation (NYSE: H) unveiled today, at the internationally renowned luxury travel trade show ILTM Cannes, plans for seven new luxury hotels and resorts throughout Europe and the Middle East, in addition to 24 previously announced luxury hotels within Hyatt’s luxury portfolio globally that are slated to open by 2023.  These hotels are expected to further bolster Hyatt’s portfolio of luxury brand offerings in key growth markets.

Hyatt continues to grow its brands in locations that matter most to guests, members, and owners. As leisure travel continues to drive recovery in many parts of the world, today’s announcement signals a continued commitment to catering to high-end travelers through a strong pipeline of diverse brands in some of the world’s most desirable locations. The hotels and resorts set to join the AlilaAndazDestination by HyattGrand HyattPark HyattThe Unbound Collection by Hyatt, and Thompson Hotels brands are expected to exceed the expectations of the luxury traveler, delivering personalized and engaged service, story-worthy experiences and world-class offerings.

“Today, more than ever, our members and guests are looking for unforgettable travel moments – moments that are truly meaningful and leave an indelible mark, connecting them to experiences that change and inspire them,” said Amy Weinberg, senior vice president, loyalty, brand marketing and consumer insights, Hyatt. “The addition of these new hotels and resorts across Hyatt’s luxury portfolio will reinforce Hyatt’s position as a leader in the luxury hospitality space.”

All grounded in premium, cultural and desirable destinations known for their cuisine, architecture, immersive cultures, and history, these newly announced projects are located throughout Europe and the Middle East and have been carefully selected to complement Hyatt’s elevated, luxury portfolio:

Magma Resort Santorini, part of The Unbound Collection by Hyatt brand

Expected to open in mid-2022

Magma Resort Santorini, the first resort in the Greek islands in a Hyatt brand, will offer one-of-a-kind luxury stays. The 59-room resort will be nestled among traditional old vineyards and located on the lava-made slopes of Vourvoulos where guests will be able to enjoy stunning Santorini sunsets. For more information, visit magmaresortsantorini.com.

7Pines Resort Sardinia, part of the Destination by Hyatt brand

Expected to open in mid-2022

7Pines Resort Sardinia will mark the second Destination by Hyatt hotel in Europe. Ideally located overlooking the archipelago of La Maddalena and surrounded by untouched coastline and a nature reserve, guests will enjoy laid-back luxury and a deep sense of place in this unique setting.

Thompson Madrid

Expected to open in mid-2022

Representing an exciting milestone for Hyatt, Thompson Madrid will mark the brand’s debut in Spain and reintroduction to Europe. The dynamic, thoughtfully curated hotel will be located in the center of the new Golden Mile of Madrid, steps away from the most visited icons of the city. Striking design and spaces, including a rooftop terrace and pool, are sure to make the hotel a cultural hub showcasing the individuality of the locale.

Andaz Doha

Expected to open in late 2022

The Andaz brand is expected to debut in Qatar with the 318-room Andaz Doha, which will offer stunning sea views and will be located in the prestigious West Bay area of Doha. Providing elevated sensory experiences and unscripted service, Andaz Doha will invite today’s luxury travelers to immerse themselves into Qatar’s culture and capture the true essence of the surrounding destination. 

Alila Lanzarote

Expected to open in 2025

Alila Lanzarote will offer a rare kind of luxury, integrating the respect and understanding of the local environment. Known for its diverse marine life, volcanic landscape, and protected beaches, Lanzarote represents a spectacular location for the brand’s premiere in Europe. Offering a combination of innovative design and an unprecedented level of personalized hospitality, guests will experience bespoke journeys

Grand Hyatt Lanzarote

Expected to open in 2025

Grand Hyatt Lanzarote will be located in the premium tourist region on the island of Lanzarote and will provide stunning coastal views. Guests can look forward to spectacular design, iconic experiences in breathtaking settings and superior service and amenities to match.