Exclusive Interview | Neeraj Balani, Chief Operating Officer, Ascot Hospitality
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“Describe an ideal hospitality professional.
A selfless individual who is sensitive to guest needs and can anticipate them for timely deliveries.”
We interviewed Neeraj in 2018, when he was the General Manager, Radisson Marina. Read that interview here >
What do you think it takes to succeed in this industry?
Success in the hospitality industry is an outcome of the unwavering commitment, tireless effort, unparalleled service, exceptional standards and a selfless approach demonstrated by a team of highly committed individuals for our esteemed guests.
Launching something new is both an exciting opportunity and a responsibility. Share with us a deep dive into your process for these new launches.
Our customer centric approach has been the key focal point of our actions and we have recently launched a Savoy Executive club Membership program which encapsulates the key offerings of the hotel aligning with our guest requirements which further motivates them to use our facilities like the all-suite rooms, restaurant, banqueting, conferencing, health club and gym.
What does the future look like? For the industry, you, your project / initiative.
The future of hospitality is on an exciting path and shall have automation, personalized transformative experiences, environments social governance taking center stage. Our group is on the expansion trajectory being mindful of the same and shall be capitalizing the opportunities being future ready.
What are the attributes you look for while selecting or hiring?
Our outlook on that front is fairly straight as we look for the right attitude and are ready to invest in the learnings of the team members who are enthusiastic and willing to navigate through challenges.
What is your favourite interview question & why?
I usually look forward to individuals who are ambitious and passionate where their skill set/zeal to perform can benefit the organization. The question is what is it one thing you are looking from the role applied for.
Describe an ideal hospitality professional.
A selfless individual who is sensitive to guest needs and can anticipate them for timely deliveries.
