Crowne Plaza Greater Noida Announces Key Leadership Appointments: Nisshant Kumar as Director of Operations and Rashmi Kamboj as Director of Sales & Marketing

Greater Noida, India, March 2026: Crowne Plaza Greater Noida, one of the region’s leading upscale hospitality destinations, is pleased to announce the appointment of Nisshant Kumar as Director of Operations and Rashmi Kamboj as Director of Sales & Marketing, further strengthening the hotel’s leadership team and strategic vision.

Crowne Plaza Greater Noida Appoints Nisshant Kumar as Director of Operations

Crowne Plaza Greater Noida has appointed Nisshant Kumar as its Director of Operations. 

With over 20 years of diverse experience in the hospitality industry, Nisshant brings extensive expertise in hotel operations, strategic leadership, and commercial performance. Prior to joining Crowne Plaza Greater Noida, he was associated with Hyatt Regency Lucknow as Director of Sales & Marketing, where he played a significant role in driving commercial and operational success while strengthening the hotel's market positioning.

Nisshant began his hospitality journey as Team Leader – Rooms Division at Shangri-La Hotel, New Delhi and has since built an impressive career across several renowned hospitality brands. Over the years, he has contributed to the growth and success of prominent organizations including The Qutab Hotel New Delhi, Hilton Hotel, Crowne Plaza New Delhi Rohini, The Leela Gurugram, The Westin Resort and Spa, Radisson Blu New Delhi Dwarka, Pride Plaza Aerocity, and The Soaltee Kathmandu.

In his new role, Nisshant will oversee hotel operations and focus on enhancing service excellence, operational efficiency, and guest satisfaction.

Commenting on the appointment, Sharad K. Upadhyay, General Manager, Crowne Plaza Greater Noida, said:
"We are delighted to welcome Nisshant to the leadership team at Crowne Plaza Greater Noida. His extensive industry experience, strong operational expertise, and strategic mindset will play a key role in further elevating the hotel’s service standards and operational excellence. We are confident that his leadership will significantly contribute to the continued growth and success of the property."

Beyond his professional commitments, Nisshant is passionate about music and dancing, interests that reflect his vibrant personality and enthusiasm for life.

Crowne Plaza Greater Noida Appoints Rashmi Kamboj as Director of Sales & Marketing

Crowne Plaza Greater Noida has also announced the appointment of Rashmi Kamboj as Director of Sales & Marketing. 

Rashmi brings over 25 years of rich and diverse experience in hospitality sales and marketing. Prior to joining Crowne Plaza Greater Noida, she was associated with Hilton and Hilton Garden Inn Bengaluru Embassy Manyata Business Park as Director of Sales, where she played a crucial role in driving commercial success and strengthening the brand’s market presence.

She began her career as a Hotel Operations Management Trainee at Taj Coromandel, Chennai, and has since developed an impressive professional journey across leading hospitality brands and organizations.

Throughout her career, Rashmi has contributed to the success of several prestigious establishments including Goa Marriott Resort, India Habitat Centre, Novotel Hyderabad International Convention Centre, KW Conferences Pvt. Ltd., and Grand Hyatt Kochi Bolgatty along with Lulu Bolgatty International Convention Centre.

At Crowne Plaza Greater Noida, Rashmi will lead the hotel’s sales, marketing, and revenue growth strategies, with a focus on strengthening market presence, building strategic partnerships, and driving business growth across key segments.

Sharing his thoughts on her appointment, Sharad K. Upadhyay, General Manager, Crowne Plaza Greater Noida, said:
"We are thrilled to welcome Rashmi to Crowne Plaza Greater Noida. Her extensive expertise in sales leadership, strong industry relationships, and strategic vision will be instrumental in strengthening our market presence and driving sustained business growth. We look forward to her valuable contributions in positioning the hotel as a preferred destination for business and leisure travellers."

In her leisure time, Rashmi enjoys reading fiction and inspirational literature and is also passionate about gardening and pet parenting.

Grand Hyatt Kochi Bolgatty Strengthens Leadership with Appointment of Rahul Chaudhary as Director of Operations

Kochi, 2026 – Grand Hyatt Kochi Bolgatty has announced the appointment of seasoned hospitality professional Rahul Chaudhary as its new Director of Operations, reinforcing the hotel’s commitment to operational excellence and guest-centric service.

In his new role, Chaudhary will oversee day-to-day hotel operations, collaborating with teams across departments to elevate guest experiences, streamline processes, and support the hotel’s growth across leisure, MICE, and culinary segments. His leadership is expected to further position Grand Hyatt Kochi Bolgatty as a premier luxury urban resort in South India.

With over 20 years of experience in luxury hospitality, Chaudhary brings a wealth of expertise in food and beverage operations, large-scale events, and multi-departmental hotel management. A graduate of the Asia Pacific Institute of Management, Ahmedabad, he began his career in 2007 and has since built a reputation for operational consistency and service innovation.

Chaudhary’s association with Hyatt began in 2010 at Grand Hyatt Goa, followed by key roles at Park Hyatt Goa Resort and Spa and Park Hyatt Hyderabad. His contributions in these assignments included strengthening service delivery and managing high-impact dining and event experiences, which continue to shape his leadership style.

Beyond Hyatt, Chaudhary has held senior operational roles at Conrad Pune and The Westin Mumbai Powai Lake & Lakeside Chalet – Marriott Executive Apartments, where he successfully managed complex business segments while balancing guest expectations, team performance, and commercial outcomes.

Known for his belief that great hospitality is built through empowered teams and thoughtful execution, Chaudhary’s leadership philosophy is deeply influenced by his upbringing in Rajasthan and his family’s roots in education and agriculture. His people-first approach is expected to resonate strongly with Grand Hyatt Kochi Bolgatty’s vision of delivering exceptional guest journeys.

Bengaluru Marriott Hotel Whitefield Appoints Flavius Chettiar as Director of Operations

Bengaluru, March 3, 2026 – Bengaluru Marriott Hotel Whitefield has announced the appointment of Flavius Chettiar as its new Director of Operations. A seasoned hospitality professional with over 15 years of experience across leading luxury hotel brands, Chettiar brings a wealth of expertise in food and beverage strategy, large-scale operations management, and team leadership.

Driving Operational Excellence

In his new role, Chettiar will oversee the hotel’s operations, ensuring seamless coordination across departments while strengthening service excellence benchmarks. He will also spearhead strategic growth initiatives aligned with Marriott International’s global standards.

Proven Leadership Across Luxury Brands

Chettiar’s career spans several prestigious properties:

• The Westin Mumbai Garden City – As Director of Food & Beverage, he enhanced guest satisfaction scores, introduced innovative dining concepts, and drove departmental profitability across outlets such as Seasonal Tastes, Prego & Pronto, Eighteen Lounge, and Kangan.

• JW Marriott Mumbai Juhu – Served as Assistant Director of Food & Beverage, managing operations at the flagship 350-room property.

• Oberoi Hotels & Resorts (Trident Bandra Kurla & Oberoi Marrakech) – Progressed through leadership roles including Banquet Manager and F&B Service Manager, and contributed to pre-opening operations in Marrakech by setting up F&B systems and training teams.

An alumnus of the Oberoi Centre of Learning and Development, Chettiar has consistently demonstrated operational acumen and commercial focus. His achievements include:

• High mystery audit scores

• Award-winning dining concepts

• Building and mentoring high-performance teams

Leadership Vision

“I am delighted to take on the role of Director of Operations at Bengaluru Marriott Hotel Whitefield,” said Chettiar. “The property has built a strong reputation for service excellence and contemporary hospitality. I look forward to enhancing operational efficiency, elevating guest experiences, and driving sustained growth in alignment with Marriott’s global standards.”

Welcoming the Appointment

Vivek Sharma, General Manager of Bengaluru Marriott Hotel Whitefield, expressed enthusiasm about the new leadership:
“We are pleased to welcome Flavius to our team. His extensive experience across luxury hospitality brands and strong operational expertise make him a valuable addition. We are confident that under his leadership, the hotel will continue to strengthen its market positioning and deliver exceptional experiences to our guests.”

Alma Resort Cam Ranh Welcomes Pham Duy Huy as Director of Operations

CAM RANH, Vietnam (January 2026) – Pham Duy Huy, a seasoned hospitality leader with high-level operational and general management experience across Vietnam’s largest integrated resorts, has been appointed director of operations at Alma Resort Cam Ranh.

The Vietnamese national, known professionally as Lex, joins the award-winning 30-hectare beachfront resort after holding a series of senior roles with Vinpearl, most recently serving as director of operations at Vinpearl Nha Trang Bay Resort and Villas. Prior to that, he was director of operations at both Vinpearl Hon Tam and Vinpearl Beachfront Nha Trang, where he consistently led teams to exceptional performance outcomes.

Lex brings extensive executive experience, having also served as general manager across  numerous Vinpearl properties including Vinpearl Discovery Sealink Nha Trang, Vinpearl Long Beach Nha Trang, Vinpearl Discovery 3 Nha Trang, Vinpearl Discovery 1 Nha Trang, and Vinpearl Empire Nha Trang. At these resorts, he oversaw both operational and guest-experience transformation, including high gross operating profit performance, and navigating peak operational demands such as high-season days.

Earlier in his career, Lex was front office director and duty manager for the Vinpearl Golfland Resort and Villas, where he led large-scale guest service operations, handled VIP and VVIP arrivals, and supported pre-opening projects. He also served as a Vinpearl QA expert, conducting quality control across the group's portfolio. He holds a Bachelor of Arts in international business trade and commerce from Saxion Hogeschool in the Netherlands and completed an exchange program at South Korea’s Yeungnam University.

In his new role with Alma, Lex oversees the resort’s operations with a focus on the rooms division and spa, ensuring quality service delivery across guest-facing departments while bolstering operational efficiency and performance benchmarks.

“Lex’s track record speaks for itself,” said Alma’s managing director Herbert Laubichler-Pichler. “He has repeatedly helped transform resorts into top-ranking performers through strategic leadership, rigorous operational standards and a tireless commitment to guest satisfaction. We are confident his expertise will further elevate our operational excellence and support Alma’s continued growth as one of Southeast Asia’s leading beachfront resorts.”

JW Marriott Goa announces the appointment of Yojan Gandha Das as Director of Operations

Yojan began her journey in guest relations, where her intuitive guest-centric approach and natural leadership quickly set her apart. Her commitment to service excellence propelled her career progression, leading to key operational roles in the past, at leading hospitality chains including Accor, Taj Hotels and Marriott International. Demonstrating a consistent ability to streamline processes, elevate standards and drive results, Yojan has built a strong reputation for unwavering operational excellence.

Her dedication to excellence has earned her top honors in the Marriott International APEC Region in 2024, winning the Highest Guest Voice, Highest Maintenance and Highest Cleanliness Awards and achieving the Highest Marriott Bonvoy Occupancy in Q2 2024.

At JW Marriott Goa, she will oversee the hotel’s primary operational departments - Front Office, Housekeeping, Food & Beverage Service, Culinary and Spa, ensuring the continued delivery of JW Marriott’s renowned service excellence. Her extensive experience within Marriott International further strengthens her alignment with the brand’s values and operational standards.

In her new role, Yojan will champion initiatives that enhance JW Marriott Goa’s revenue performance and brand presence, while empowering the operations team to deliver exceptional guest journeys. Her strategic focus will include improving guest satisfaction indicators, driving Brand Standard Audit performance and enhancing operational efficiency and profitability.

A little-known fact is that Yojan is a former Mrs. India Worldwide 2018 finalist, a fine example of beauty and brains.  Passionate about travel, she and her husband share this passion, planning journeys to uncover new destinations and experiences around the globe.

Hilton Gurugram Baani City Centre announces the appointment of Sahil Joshi as Director of Operations.

New Delhi, October 2025– Hilton Gurugram Baani City Centre is pleased to announce the appointment of Sahil Joshi as Director of Operations. With nearly two decades of rich experience across leading hotel brands, Sahil brings a strong operational acumen and a track record of enhancing guest satisfaction and profitability in the luxury hospitality segment.

He has previously been associated with renowned hospitality groups such as The LaLiT Suri Hospitality Group, Radisson Hotel Group, and Hilton Hotels & Resorts, where he gained extensive experience in managing operations, driving service excellence, and leading high-performing teams across diverse markets.

An alumnus of the Institute of Hotel Management, Shimla, Sahil Joshi has spent his career shaping teams and systems that deliver exceptional guest experiences. Known for his collaborative leadership style and attention to detail, he has been instrumental in streamlining operations, mentoring teams, and driving consistent service excellence in competitive urban markets.

Harkaran Singh Sethi, General Manager, Hilton Gurugram Baani City Centre, shared, “We are delighted to welcome Sahil Joshi to our leadership team. His extensive experience across globally acclaimed hospitality brands and his passion for service will enrich our operational capabilities. Under his leadership, we look forward to elevating Hilton’s standards of excellence and delivering exceptional experiences in Gurugram and beyond.”

Commenting on his appointment, Sahil Joshi said, “It’s an honour to rejoin the Hilton family and lead operations at one of Gurugram’s most vibrant hospitality addresses. My focus will be on enhancing guest engagement, driving operational synergies, and fostering a culture of excellence that Hilton is renowned for worldwide.”

In his new role, Sahil will oversee the day-to-day operations of Hilton Gurugram Baani City Centre, focusing on service standards, operational efficiency, and guest experience innovation. His appointment underscores Hilton’s commitment to strengthening its leadership team as it continues to set new benchmarks in urban hospitality in North India.

Crowne Plaza New Delhi Mayur Vihar Noida Appoints Mohit Singh as Director of Operations

New Delhi, September 2025 – Strengthening its leadership team, Crowne Plaza New Delhi Mayur Vihar Noida is delighted to announce the appointment of Mohit Singh as the hotel’s new Director of Operations.

Mohit’s journey is a true reflection of IHG’s Room to Grow philosophy. Having started with IHG in Food & Beverage leadership roles, he went on to gain diverse exposure across the industry before returning to IHG, where he most recently served as Director of Food & Beverage and Area F&B Champion at Holiday Inn New Delhi Aerocity. His steady rise within the organisation highlights IHG’s commitment to developing talent and creating leaders who are ready for the future of hospitality.

With more than 18 years of hospitality expertise, Mohit is known for his ability to reimagine guest experiences, integrate digital innovations into operations, and lead high-performing teams. Recognized as a forward-thinking strategist, he has consistently demonstrated how innovation and personalized service can go hand in hand. His vision for Crowne Plaza New Delhi Mayur Vihar Noida is centered around blended travel experiences that seamlessly cater to both business and leisure guests, while driving operational efficiency and guest satisfaction.

Pankaj Gupta, Area General Manager – Southwest Asia, IHG Hotels & Resorts and General Manager Crowne Plaza New Delhi Mayur Vihar Noida, said, “Mohit represents the kind of leadership the future of hospitality demands – agile, innovative, and people-focused. He has an eye for harnessing digital trends, creating experiences that resonate with today’s connected travelers, and building teams that thrive in a fast-evolving marketplace. His Room to Grow story reflects IHG’s culture of nurturing talent, and we are excited to see how his vision will elevate Crowne Plaza New Delhi Mayur Vihar Noida to become a benchmark for modern hospitality.”

Sharing his thoughts on the appointment, Mohit Singh said, “IHG has been at the heart of my professional journey, offering me the opportunity to evolve with the changing landscape of hospitality. At Crowne Plaza New Delhi Mayur Vihar Noida, my focus will be on shaping experiences that blend technology with human touch, embracing the rise of blended travel, and creating meaningful moments for our guests. I look forward to leading a team that continues to deliver excellence while driving innovation and growth.”

Beyond his extensive IHG journey, Mohit has also gained valuable experience with The Leela, Marriott, Radisson, Olive Bar & Kitchen, and Indian Accent, which further enriches his leadership perspective. Outside of work, he is passionate about traveling, exploring new culinary trends, and mentoring the next generation of hoteliers, bringing a holistic balance of professional excellence and personal passion to his role.

JW Marriott Mumbai Sahar appoints Varun Suden as the Director of Operations

Mumbai, July 2025: Located near the international airport and regarded as the Gateway to Mumbai, JW Marriott Mumbai Sahar is pleased to announce the appointment of Mr. Varun Suden as the new Director of Operations. In this strategic leadership role, Mr. Suden will oversee all aspects of hotel operations, driving performance excellence and enhancing guest experiences across every touchpoint. With a proven track record in luxury hospitality and a commitment to operational efficiency, Varun’s appointment reinforces the hotel’s ongoing pursuit of service distinction and innovation in one of Mumbai’s most dynamic hospitality hubs, located near the international airport.

With an illustrious career spanning over 19 years, Varun brings an unrivaled expertise derived from his successful tenures at prestigious hospitality establishments such as Marriott International, Accor Hotels and The Leela.

Varun’s remarkable journey in hospitality began in the Food & Beverage division, where he cultivated a deep understanding of luxury dining and guest experiences. His passion for excellence and keen business acumen saw him rise through the ranks, culminating in his role as Restaurant Manager – Food & Beverage at Courtyard by Marriott, Gurgaon. Seeking broader horizons, Varun transitioned to the Front Office, where he assumed progressively senior roles, eventually rising to the position of Director of Rooms, each step further refining his leadership and operational expertise.

At JW Marriott Mumbai Sahar, Varun will bring his expertise in revenue management, cost management control, reporting and market share growth. As the Director of Operations, he will play a pivotal role in enhancing guest experiences, ensuring it aligns seamlessly with Marriott International Brand Standards.

With a strong focus on delivering unparalleled service and improved customer satisfaction, he will also ensure the smooth functioning of all areas under his jurisdiction, establish operational excellence along with the support of his team, improving service standards as well as maintaining excellent relationships with stakeholders. Varun will bring a fresh perspective to the hotel’s operations, further solidifying JW Marriott Mumbai Sahar’s reputation as a premier luxury destination.

His dedication, commitment to team development and passion for brilliance will be instrumental in tremendously elevating the guest experience at JW Marriott Mumbai Sahar.

Chaitanya Sharma Appointed as Director of Operations at JW Marriott Bengaluru Prestige Golfshire Resort & Spa

Bengaluru, India – JW Marriott Bengaluru Prestige Golfshire Resort & Spa is delighted to announce the appointment of Chaitanya Sharma as their new Director of Operations.

With a distinguished career spanning over 17 years in the luxury hospitality sector across India and the UAE, Chaitanya brings with him a rich blend of operational leadership and a deep commitment to delivering exceptional guest experiences.

Chaitanya began his hospitality career with The Oberoi Group in India and the UAE, where he built a strong foundation in luxury service and front office operations. Over the years, he has held leadership roles at prestigious properties including The Oberoi Dubai, Five Palm Jumeirah Dubai, BNBME Holiday Homes by Hoteliers, and Four Seasons Hotel at Embassy One, Bengaluru. He has consistently demonstrated excellence in cross-functional management, team development, and enhancing guest experiences. Most recently, as Director of Rooms at Four Seasons Hotel at Embassy One, Bengaluru, Chaitanya spearheaded strategic initiatives, led impactful brand positioning efforts, and played a pivotal role in elevating the overall guest experience.

Leveraging his extensive experience, he will drive operational excellence and elevate the guest experience. With a deep understanding of high-end hospitality and a passion for exceptional service, he is a valuable asset to the team. Focused on enhancing operational cohesion, investing in team development, and refining service delivery, his approach combines strategic insight, strong on-ground presence, and a keen understanding of luxury guest expectations.

With this strategic appointment, the resort reinforces its commitment to delivering a seamless guest experience and setting new benchmarks in luxury hospitality. In his new role, he will oversee the resort’s day-to-day operations, drive excellence across departments, and continue to elevate the property's positioning as a leading luxury resort destination in India.

“We are delighted to welcome Chaitanya to the team, his depth of experience and passion for creating elevated guest journeys make him the perfect fit to lead operations at our resort.” said Ronan Fearon, General Manager, JW Marriott Bengaluru Prestige Golfshire Resort & Spa.

In his spare time, Chaitanya enjoys playing golf, travel, and mentoring hospitality professionals.

Courtyard by Marriott Madurai appoints Hari Nair as Director of Operations

Courtyard by Marriott Madurai proudly announces the appointment of Hari Nair as its new Director of Operations. With over 20 years of experience in the hospitality industry, Nair brings a wealth of expertise in hotel operations and service excellence.

Hari Nair is known for his keen attention to detail and commitment to seamless execution. His approach is driven by innovation and efficiency, making him an invaluable addition to the hotel's leadership team. With his guidance, Courtyard by Marriott Madurai aims to elevate guest experiences through precision-driven service and operational refinement.

Throughout his career, Nair has worked with full-service and luxury hotel brands, gaining extensive knowledge in large-scale operations and pre-opening strategies. His previous role as Director of Rooms showcased his ability to enhance guest satisfaction and foster a high-performing team.

Reflecting on his philosophy, Nair shares:
"Behind every seamless experience is a system of precision, passion, and technology working in harmony. Operational excellence isn’t a finish line—it’s a mindset, where every day is an opportunity to raise the bar."

Having spent the majority of his career with Marriott International, Nair is deeply aligned with the company’s core values—integrity, service, and people-first leadership. His track record of delivering measurable results has earned him recognition as a trusted name in Marriott’s operational leadership circles.

As he steps into his new role, Hari Nair envisions a synchronized operation, ensuring that every department works in harmony. His extensive experience and strategic vision will play a key role in helping Courtyard by Marriott Madurai reach new heights of operational success.

With his leadership, the hotel is set to continue its journey of delivering exceptional service and enhancing guest experiences.

Sayaji Kolhapur Appoints Gaurav Gaur as Director of Operations

Sayaji Kolhapur is pleased to announce the appointment of Gaurav Gaur as the new Director of Operations. With a distinguished career spanning 23 years in the hospitality industry, Gaurav brings a wealth of experience and leadership, having been associated with prestigious brands such as Marriott, Welcomgroup, Radisson, The Fern Hotels & Resorts, Leisure Inn Grand Chanakya, Ramada Valley, Akshaj Hospitality Service, Ramee Rose Hotel, and Regenta Central, among others.

“We are delighted to welcome Gaurav Gaur to the Sayaji family. His extensive experience and proven leadership in hospitality operations make him an ideal fit for our team. We are confident that his strategic vision and dedication will further strengthen Sayaji Kolhapur’s position as a preferred destination for our guests,” said Mukesh Rakshit, General Manager, Sayaji Kolhapur. 

Gaurav holds an MBA in Hospitality from Institute Vatel, Nimes, France, and has consistently demonstrated a strong track record in operational excellence and strategic growth. Prior to joining Sayaji Kolhapur, he served as General Manager at Regenta Central Mewargarh in Udaipur, where he played a pivotal role in elevating the property's performance and guest satisfaction.

In his new role at Sayaji Kolhapur, Gaurav will lead the operational team in delivering high standards of service and ensuring exceptional guest experiences. His deep industry insight and commitment to excellence make him a valuable addition to the Sayaji Parivar.

“I am truly honoured to join Sayaji Kolhapur, a brand known for its warmth, service excellence, and guest-centric approach. I look forward to working with the team to elevate the operational standards and create memorable experiences for every guest who walks through our doors,” said Gaurav Gaur, Director of Operations, Sayaji Kolhapur.

Sheraton Grand Bangalore Hotel at Brigade Gateway Appoints Gaurab Dey as the Director of Operations

Bengaluru, April 2025: Sheraton Grand Bangalore Hotel at Brigade Gateway is proud to announce the appointment of Mr. Gaurab Dey as the new Director of Operations. With over 14 years of rich experience in the luxury hospitality industry, Gaurab brings a proven track record in operational excellence, pre-opening expertise, and delivering exceptional guest experiences.

In his new role, Gaurab will oversee the hotel’s daily operations, drive efficiency across departments, and elevate guest satisfaction at every touchpoint. His leadership is expected to play a pivotal role in strengthening the hotel’s reputation as one of Bengaluru’s leading destinations for both business and leisure travellers.

Gaurab’s impressive career spans over 14 years and includes a long-standing association with Marriott International, where he has held key leadership roles across multiple brands. His last assignment was as Cluster Director of Food and Beverage at The Westin Mumbai Powai Lake and Lakeside Chalet – Marriott Executive Apartments. Prior to joining the Marriott family, he was associated with some of India’s most iconic hospitality brands, including ITC Hotels and The Oberoi Group, where he served in various capacities. Throughout his career, he has played a vital role in the successful pre-opening and launch of several landmark properties such as ITC Royal Bengal, The Oberoi Gurgaon, JW Marriott Kaaafu Atoll Island Resort in the Maldives, and Moxy Mumbai. Known for his innovative approach to hospitality, he has successfully conceptualized and led distinctive F&B outlets such as Mayouchi, Nox, Mizuki, and Moxy Bar. A true beverage connoisseur, Gaurab is celebrated for transforming bar programs into immersive storytelling experiences—seamlessly blending regional heritage, global trends, and seasonal ingredients.

Commenting on his appointment, Ms. Sushma Khichar, General Manager, Sheraton Grand Bangalore Hotel at Brigade Gateway, said: “We are delighted to welcome Gaurab to the Sheraton Grand family. His passion for excellence, people-first leadership, and innovative thinking align perfectly with our vision of delivering world-class hospitality. We look forward to his contributions in taking our operational and guest experience standards to new heights.”

Gaurab’s appointment reflects Sheraton Grand Bangalore Hotel’s ongoing commitment to fostering top talent and redefining modern luxury hospitality in the heart of the city.

Kshemavana Appoints Raghavendra Rao as Director of Operations

Bengaluru: Kshemavana, SDM Institute of Naturopathy & Yogic Sciences, a leading wellness centre in Bengaluru, is happy to announce the appointment of Raghavendra Rao as its Director of Operations. With extensive experience in hospitality and operations management, Raghavendra possesses a rich experience that will further strengthen Kshemavana's dedication to providing superior wellness experiences.

As Director of Operations, Raghavendra will be responsible for the day-to-day operations of the retreat, ensuring smooth delivery of services, maximizing guest experiences, and spearheading strategic efforts to enhance Kshemavana's operational effectiveness. His leadership will play a key role in driving innovation and maintaining the retreat's core values of holistic well-being and excellence.

Speaking on the appointment, “We are happy to welcome Raghavendra as the Director of Operations of Kshesamava. With his rich expertise in the hospitality industry, we are sure that Kshemavana would reach new heights in terms of day-to-day operations of the retreat, guest service and leading strategic initiatives to improve the operational efficacy of Kshemavana’’ said Dr Narendra K Shetty, Chief Wellness Officer - Kshemavana Naturopathy and Yoga Centre.

Having had a distinguished career for more than two decades, Raghavendra has worked as a major leader in several popular hospitality centres such as Gamyam Beach Resort, The Zuri White Sands, Cidade de Goa, and Grand Hyatt Goa. His rich experience includes running luxury resorts, educating hospitality experts, and heading massive operations, for which he is an ideal choice for Kshemavana's vision.

An IHM Goa hotel management graduate, Raghavendra kick-started his career in food production and progressed rapidly to leadership positions, showing remarkable operating skill. His trajectory involves leading pre-opening teams, operating high-volume F&B venues, and crafting enriching wellness experiences.

Aside from professional endeavors, Raghavendra enjoys mentorship, team collaboration, and enhancing guests' experiences. His entrepreneurial spirit for driving business through dynamism and teamwork easily complements Kshemavana's quest for offering profound wellness experiences.

Kshemavana warmly welcomes Raghavendra Rao and eagerly awaits his role in advancing the continued success of the retreat.

Monday Hotels appoints Rasmi Ranjan as Director of Operations

Monday Hotels has appointed Rasmi Ranjan as the new Director of Operations. With an impressive career spanning 18 years in operations, revenue management, and business strategy, Ranjan is recognized for his results-driven approach and his capability to guide teams toward achieving optimal performance.

A graduate of IHMT Bhubaneswar, he has previously held significant leadership roles at ITC Fortune, Mayfair Hotels, Pride Hotels, Key Hotels, Intellistay Hotels and the Swosti Group.

In his new role, Ranjan will oversee the daily operations of Monday Hotels, focusing on maintaining high levels of guest satisfaction, improving operational efficiency, and promoting a culture of excellence.

“We are excited to welcome Ranjan to the Monday Hotels family,” stated Mitesh Kadam, Co-Founder of Monday Hotels. “His outstanding operational skills will undoubtedly elevate our business performance. Ranjan's leadership will be crucial in optimizing our operations and reinforcing our commitment to delivering exceptional service and ensuring highest level of guest satisfaction is delivered.

Ranjan conveyed his excitement about his new role, stating, “I am honored to take on the position of Director of Operations at Monday Hotels. I look forward to working with the talented team to set innovative benchmarks.”

Abdeali Zoomkawala appointed as Director of Operations at The Khyber Himalayan Resort & Spa, Gulmarg

Gulmarg/New Delhi, November 2024;Abdeali Zoomkawala comes to  The Khyber, Gulmarg with more than two decades of work experience in the hospitality industry. “We are happy to welcome Abdeali on board The Khyber as he brings with him a solid and varied experience in the hospitality industry. With The Khyber completing twelve years this year, his contribution to taking it to greater heights is eagerly anticipated,” says Vinit Chhabra, General Manager, The Khyber Himalayan Resort & Spa, Gulmarg.

Abdeali honed his professional skills whilst working with renowned brands such as The Taj Mahal Palace & Tower, Mumbai, The Trident Mumbai, The Leela Palace Bangalore, The Ritz Carlton Bangalore, Trident Hyderabad, The Leela Ambience Convention Hotel Delhi, Oakwood Premier Prestige Bangalore, Bookmark, Manali (Justa Hotels & Resorts) and most recently with IF.BE Ice Factory Ballard Estate — a 140 year old ice factory that is now A place for the creative—A place for the community in the heart of Mumbai.

Abdeali has extensive experience in hotel management, pre-opening operations, and strategic leadership roles. Proven track record of achieving operational excellence, maximizing revenue and fostering guest satisfaction.

An alumnus of IIHM Aurangabad and Huddersfield University, Yorkshire, Abdeali holds a  BA in Hotel/ Motel Administration and Management. He further enhanced his skills by enrolling in various training programmes including on Positive & Effective Communication, Certificate of Recognition for Sales & Service Foundations Training, Sales Advantage Training by Dale Carnegie, "Magic of Fish" training by Interactive Skills, a course of ISABS (International Society for Applied Behavioural Sciences), Programme on Team Synergy conducted by Academy of Human Excellence and Certification in Butler Training Programme from the Ivor Spencer School of Butlers, United Kingdom.

Speaking on his appointment, Abdeali Zoomkawala, said, “I look forward to working with the talented team at The Khyber, India’s only luxury ski Resort. As a team we will strive to keep the flag flying high with world-class services, while continuously innovating to exceed the expectations of our guests. I hope to curate bespoke experiences, enhancing the property's brand identity.”

Proficient in English, Hindi, Marathi, Gujarati, Arabic (reading only) Abdeali is an avid and voracious reader and sports enthusiast.

JW Marriott Goa announces the appointment of Annam Lubana as Director of Operations.

Bringing in over a decade of experience in the hospitality sector, JW Marriott Goa announces the appointment of Annam Lubana as Director of Operations.

With extensive experience in luxury hotels, Annam began her career in the rooms division, where her strong leadership skills with a strategic guest focused disposition stood out. This propelled her ascent to the position of Director of Operations, rapidly advancing through roles at renowned properties such as JW Marriott Pune, JW Marriott Mumbai Sahar and The Oberoi Group of Hotels. Recognized for her inspiring leadership, Annam consistently garners the respect and admiration of colleagues and stakeholders.

Annam has been pivotal in driving guest satisfaction, boosting loyalty program performance, and optimizing department profitability. Her commitment to excellence is highlighted by her wins as a Digital Guest Experiences Trailblazer, representing the Asia Pacific region and her recognition as the Operations Leader of the Year in 2023. At JW Marriott Goa, she will oversee key operations departments, including Food & Beverage, Culinary, Front Office, Housekeeping and Spa, with a focus on delivering the brand’s hallmark of exceptional service. She has been with Marriott International for the last several years and has a strong foundation and understanding of the JW Marriott brand.

Annam will focus on the revenue and reputation of JW Marriott Goa, helming a dynamic operational team and leading them to create exceptional moments for each guest. She will strategize with the team to achieve high guest satisfaction scores, drive Brand Standard audit performance, enhance and maximize operational profitability and productivity.

Armed with a Post-Graduate Diploma from the prestigious Oberoi Centre of Learning & Development and a degree in Hospitality and Hotel Administration from Institute of Hotel Management, Mumbai, she is the proud winner of the T.R Oberoi Gold Medal in Academic Excellence as a Guest Services Management Associate. At JW Marriott Goa she will aim to work towards efficiency and consumer satiation.

Annam is passionate about visiting new destinations to explore diverse cultures and experience renowned dining Venues and Bars. She enjoys a spot of reading in her spare time and is an ardent animal lover.

Sheraton Grand Chennai Resort & Spa welcomes new Director of Operations

Deewan Singh Dhami, as the new Director of Operations, will oversee multiple operational departments, enhance guest experiences, and streamline efficiency across the property

Sheraton Grand Chennai Resort & Spa appointed Deewan Singh Dhami as the new Director of Operations. Deewan began his illustrious career 17 years ago at the Hyatt Regency Delhi, where he quickly rose through the ranks, showcasing his exceptional leadership skills and dedication to guest satisfaction. Starting as a Guest Service Associate, he climbed the ladder to become Assistant Director of Food & Beverage, demonstrating his prowess in various aspects of hotel operations. He has handled the opening and flourishing of China Kitchen restaurant, Oval Mansion Banquet Hall, House A, and Syrah, a Mediterranean restaurant at the Hyatt.

Most recently, Deewan served as the Director of Food & Beverage at The Westin, Gurugram, further honing his skills within the Marriott International family. His diverse experience spans food and beverage management, event coordination, and overall operational excellence.

In his new role at Sheraton Grand Chennai Resort & Spa, Dhami will oversee multiple operational departments, leveraging his extensive background to enhance guest experiences and streamline efficiency across the property.

Saptarshi Biswas, General Manager of Sheraton Grand Chennai Resort & Spa, Mahabalipuram, expressed enthusiasm about the new addition to the team: “We are excited to welcome Deewan Singh Dhami to our Sheraton family. His impressive track record and comprehensive understanding of luxury hospitality align perfectly with our commitment to excellence. Given his extensive experience in operations, we are confident that Deewan will play a crucial role in further elevating our guest experiences and driving operational procedures.”

JW Marriott Mumbai Juhu Announces the Promotion of Deep Vahi to Director of Operations

Mumbai, August 2024 – JW Marriott Mumbai Juhu announces the promotion of Deep Vahi to Director of Operations. With an illustrious career experience spanning 18 years, Deep has advanced progressively through responsible positions at Marriott International in the past decade. Deep's professional journey has now come full circle, beginning in F&B operations, advancing through Sales, and eventually transitioning into Sales & Marketing before stepping into his role as Director of Operations.

Deep’s tenure in Marriott International has been marked by significant achievements. Under his guidance, JW Marriott Mumbai Juhu has not only enhanced its market presence by winning the  highest RevPar award for APEC by Marriott International but has also been acknowledged as one of the Best Hotels in India by Conde Nast Traveler Readers Choice Awards 2022.

As Director of Sales & Marketing, Deep excelled in redefining the hotel’s market position. His contributions earned him prestigious awards, including Sales & Marketing Leader of the Year, APEC – Luxury by Marriott International and Salesperson of the Year – Luxury to Upper Upscale 2022 by Hotelier India.

In his new role, Deep will apply his expertise to drive operational excellence, enhance guest experiences, and uphold the high standards synonymous with JW Marriott Mumbai Juhu.

Nikita Ramchandani, General Manager of JW Marriott Mumbai Juhu, commented, “We are excited to see Deep take on this crucial role. His passion and strategic vision are perfect for leading our operations to new heights.”

Deep’s promotion reflects JW Marriott Mumbai Juhu’s commitment to talent development and excellence in hospitality.

About JW Marriott Hotels & Resorts 

JW Marriott is part of Marriott International’s luxury portfolio of brands and consists of beautiful properties and distinctive resort locations around the world. Inspired by the principles of mindfulness, JW Marriott is a haven designed to allow guests to focus on feeling whole – present in mind, nourished in body, and revitalized in spirit – through programs and offerings that encourage them to come together and experience every moment to the fullest. Today there are more than 100 JW Marriott hotels in over 30 countries and territories worldwide that cater to sophisticated, mindful travelers who come seeking experiences that help them be fully present, foster meaningful connections and feed the soul. Visit JW Marriott online, and on Instagram and Facebook. JW Marriott is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments and unparalleled benefits including free nights and Elite status recognition

Sofitel Mumbai BKC Appoints Jasvir Belwal as Director of Operations

Sofitel Mumbai BKC, the elegant luxury hotel in Mumbai’s Bandra Kurla Complex, is pleased to welcome Jasvir Belwal as the hotel’s new Director of Operations.

Jasvir was most recently Director of Rooms at The Ritz-Carlton Bengaluru, a role he held for two years. Here, he was responsible for maximizing room sales and revenue through appropriate yield management, upselling, and inventory management initiatives; planning and implementing effective training programs for all Front Office employees, empowering them to provide excellent customer service within the brand guidelines; maximizing employee productivity through multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as guest expectations; and preparing the Annual Business Plan for the Rooms Division and the monthly reforecast.

Prior to this role, Jasvir was the Director of Rooms at the Marriott Weligama Bay Resort & Spa, and also held several other key roles across Marriott and Hyatt properties in India and Sri Lanka. Jasvir holds a Bachelor’s Degree in Hotel & Hospitality Management from the Institute of Hotel Management, Hyderabad (2005).

In his new role as Director of Operations at Sofitel Mumbai BKC, Jasvir will leverage his 19+ years of experience at some of the country’s finest luxury, business, and leisure hotels to achieve significant results in employee and guest satisfaction, guest room profitability, and operations and facility management. His key areas of expertise include budgeting, forecasting, and Rev Max processes; inspiring teams through mentoring, training, and development; and quickly adapting to continually evolving trends.

Jasvir states, “As the Director of Operations of Sofitel Mumbai BKC, I envision our hotel’s future marked by an unwavering commitment to excellence and innovation. My aspiration is to craft a sanctuary where the elegance of luxury converges seamlessly with cutting-edge technology. Our aim is to provide intuitive and seamless services tailored to the needs of our guests, ensuring a stay that is both experiential and luxurious. Guest satisfaction, the cornerstone of our ethos, will fuel our efforts to exceed expectations, fostering unwavering loyalty and ensuring that every departure is met with a heartfelt desire to return.”

In his free time, Jasvir enjoys sketching, cooking, and is a movie buff.

Cygnett Hotels & Resorts welcomes Deba Prasad as new Director of Operations

Cygnett Hotels & Resorts has announced the appointment of Mr. Deba Prasad as the new Director of Operations. Mr. Prasad, a distinguished alumnus of IHM Pusa with a Bachelor of Commerce (Hons) and an MBA from UBI, Belgium, brings a robust 27-year track record in hospitality management.

Having held key positions with prominent global hotel groups such as Oberoi, Taj, Jaypee, Starwood, Lalit, Best Western, Sterling, Wyndham, and MGM, Mr Prasad has demonstrated his proficiency across various aspects of hotel operations both in India and internationally.

“We are excited to welcome Deba Prasad to our team. His extensive experience and innovative leadership are invaluable as we continue to grow and enhance our offerings. Deba’s vision for operational excellence aligns with our commitment to providing guests with exceptional service and a memorable hospitality experience,” said Sarbendra Sarkar, Founder of Cygnett Hotels & Resorts.

An accomplished professional in setting service standards and operational policies, Mr. Prasad possesses a strong commercial acumen with a proven track record in facilities management, cost control, and optimizing top-line and bottom-line performance.