Goa, Gujarat and Chandigarh leads FSSAI's State Food Safety Index

Key Take Away

The Food Safety and Standards Authority of India (FSSAI), recently released the results of the second State Food Safety Index to celebrate World Food Safety Day during a webinar.

The State Food Safety Index ranks states on five parameters of food safety through a rigorous evaluation process every year. This year, among the larger states, Gujarat was the top-ranking state, followed by
Tamil Nadu and Maharashtra.

On this occasion, FSSAI also released an E-handbook on “Eat Right during COVID-19” for citizens. An updated detailed guidance note ‘Food Hygiene and Safety Guidelines for Food Businesses during COVID-19 pandemic’ was released. 

For More Information

www.hotelierindia.com/fb/11137-goa-gujarat-and-chandigarh-leads-fssais-state-food-safety-index

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7 chef movies on Amazon Prime Video, Netflix and YouTube that every foodie must watch

We’ve seen movies that can make you hungry, we’ve seen cooking shows that inspire you to try a new cuisine, now it’s time to see movies on Amazon Prime Video, Netflix and YouTube that will make you look at food from a different perspective – a chef’s perspective. From the action to the budding romance, these movies will take you through everything that goes on inside a kitchen.

If you are foodie and food is your BAE then watch out these movies :

  • THE HUNDRED-FOOT JOURNEY – AMAZON PRIME VIDEO

  • BURNT – YOUTUBE

  • JULIE AND JULIA – NETFLIX

  • COOK UP A STORM – NETFLIX

  • NO RESERVATIONS – NETFLIX

  • JIRO DREAMS OF SUSHI – NETFLIX

  • MOSTLY MARTHA – AMAZON PRIME VIDEO

For More Information Click Below :

www.gqindia.com/binge-watch/collection/7-chef-movies-on-amazon-prime-video-netflix-and-youtube-that-every-foodie-must-watch/

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NCHM JEE 2020 postponed; NTA to announce new dates for Hotel Management entrance exam soon

Key Take Away

National Council for Hotel Management Joint Entrance Examination or NCHM JEE 2020  were scheduled to be conducted on June 22 after it was deferred. Initially, the NCHM JEE 2020 was supposed to be held on May 5. The entrance exam dates were postponed twice by National Testing Agency (NTA) in the wake of the coronavirus situation in the country. 

As per the official notification, the NCHM JEE 2020 Admit Cards will be released 15 days prior to the date of examination on the official websites -- nta.ac.in or nchmjee.nta.nic.in.

For More Information Click Below :

www.indiatvnews.com/education/news-nchm-jee-2020-postpone-nta-hotel-management-entrance-exam-new-dates-624294

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18 percent restaurants may not restart post lockdown

Key Take Away

Post COVID-19, it is estimated that 18 percent of single-unit restaurants are likely to shut down between May and July and another 12-15 percent of restaurants will be part of the second round of closure between September and December

As per the report, in the financial year 2019-20, the year that ended in March 2020, only 19% outlets delivered an EBITDA of 10% or more, "half of our universe was negative"

It is important to understand the income-pool that restaurants serve. Drive-Throughs are now a lifeline for fast-food chains.

For More information click below :

english.mathrubhumi.com/food/people/18-per-cent-restaurants-may-not-restart-post-lockdown-report-1.4812505


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Kolkata restaurants to reopen from June 8 with new innovative measures to ensure social distancing

Key Take Away

The nationwide lockdown has led to various restrictions being lifted in many parts of the country, restaurants in Kolkata are also set to function from June 08 .In this regard, they have come up with various innovative measures to ensure social distancing as well as smooth functioning .

There are quite a few interesting measures which include: glass partitions between tables, an option to place an order on phone from the table, virtual instruction cards to inform guests about the new guidelines, a marked waiting area for those queuing up at the entrance door.

For More Information Click Below :

www.timesnownews.com/kolkata/article/kolkata-restaurants-to-reopen-from-june-8-with-new-innovative-measures-to-ensure-social-distancing/602755

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Hospitality sector alarmed by orders from state authorities, not getting paid for services rendered

Key Take Away

The hospitality industry has raised concerns about 'high-handed' state government orders to requisition hotels as quarantine or treatment centers, and hoteliers not being compensated for the services offered through the lockdown.
On May 29, the Delhi government requisitioned five hotels through an order to convert them into extended Covid-19 hospitals, a move that took hoteliers by surprise.

The court directed the government to appoint an expert committee to examine the issue and to deal with the petitioner's representation. The matter stands adjourned to June 9.

The head of a hotel chain said his entire hotel has been taken over by state authorities in Madhya Pradesh and he had not been paid.

For More Information click below:

economictimes.indiatimes.com/industry/services/hotels-/-restaurants/hotels-as-quarantine-facilities-for-coronavirus-patients-hospitality-sector-alarmed-by-state-orders/articleshow/76202953.cms

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Fleming joins Culinary Chefs in NZ’s First ‘Virtual’ Cook-Off

Key Take Away

Cricketing legend and Chennai Super Kings Coach, Stephen Fleming is putting his support behind what is believed to be the first ‘Virtual’ Chef competition involving New Zealand products in India.

Fleming, who along with Brendon McCullum and Daniel Vettori, is a shareholder and ambassador of the Indian based import company, QualityNZ Imports. 

The 2020 QualityNZ Culinary Cup is supported by the ‘South Indian Culinary Association’, the ‘Indian Culinary Forum’, and the ‘Western India Culinary Association’

The competition requires the Chefs to prepare and cook two dishes from the QualityNZ range available here in India, in their home kitchens, and film the experience! 

"The competition aims to make the videos available through our social media channels to all the ‘home’ Chefs across India who have an interest in cooking and to show them some of the Chef’s secrets to producing those extra special meals," he added.

For More Information

bwhotelier.businessworld.in/article/Fleming-joins-Culinary-Chefs-in-NZ-s-First-Virtual-Cook-Off/06-06-2020-194432/

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Five ways hotels can use technology for a better guest experience

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An interesting story about a hotel and its guest experience. The incident goes back to the early 70s when there was no internet and travellers would make hotel bookings through travel agents or phone calls. A couple in their mid-50s arrived at a hotel which was located far from the city. Little did they realise that the booking they made via phone prior to their arrival was tentative and not confirmed. On learning that the hotel was full, they were forced to look elsewhere.

The incident didn’t leave them happy as they weren’t prepared for this situation. The hotel was also helpless and couldn’t do much to accommodate them. This situation could have been avoided if both the hotel and the couple had a confirmed booking! Now imagine if this incident had occurred in today’s era: the guests would have most likely damaged the hotel’s reputation all over the Internet through negative reviews and posts. Technology has changed the way we travel, experience and share the hotel experience and I believe, the change is for good! I couldn’t have imagined myself in a situation like that of the couple. Using technology, new-age travellers are preparing their own itinerary and replacing the traditional travel agents. On the other hand, hotels are also experiencing broader visibility through platforms that bring travellers from all over the world together. They are able to use technology and provide value-added services, comfort and convenience to their guests which were not the case in the past. Here are five viable technology solutions that can help hotels serve their guests better and personalize the experience:

  1. Mobile bookings are gaining popularity and have increased to 25% of online bookings by 2017. What is more interesting for hotel owners is that 40% of leisure travellers and 36% of business travellers book overnight accommodations in hotels using their mobile phones. Hotels should take advantage of this growth to engage with the travellers, especially with the rise in Millennial travellers who are highly dependent on their Smartphone. Having the hotel’s booking engine optimized for mobile viewing can offer guests a convenient option to book. Hotels can also try connecting with their guests pre-arrival through mobile apps that can help in a variety of ways, like assisting guests with directions, sending notifications of the seasonal packages and offers, or inviting a repeat stay from an old guest. Strong mobile promotions can be used as key marketing and sales strategy by hotels. Hotels can also look at integrating Beacon technology that will help them gather guest data in order to offer personalised services. The technology allows hotels to engage with the guests on a personal level by pushing special offers based on their location, request for special services, access to view maps, or connect with the hotel’s social media channels. Starwood Hotels & Resorts and Marriott International have already implemented beacon technology.

  2. Tablets are growing in popularity among the new-age generation as seen in a recent survey that found that the number from 1 billion people worldwide in 2015, (representing nearly 15% of the global population) has reached 1.43 billion in 2018. So, hotels should consider providing tablets to enhance the guest experience and use it for multiple marketing purposes. Here’s how:  Front desk: Front desk is one of the busiest areas of the hotel which is mostly accessed by the guests, hence it’s good to use tablets at the front desk to check-in/out the guests and take their quick feedback. It can also be used for digital signage by displaying information on nearby attractions, local map and to encourage guests to sign up for future email marketing. Consider the OnSpot Social app that collects email addresses and guest data to engage with them through various digital marketing strategies.  Rooms: After Wi-Fi, guests are expecting hotels to provide tablets in the rooms. Seeing this rising demand, many hotels have started investing in tablets and are installing third-party apps to give their guests the control of room lights, AC, TV and more.  Restaurants/bars/spas: Another effective area where guests are more likely to engage with tablets is a hotel’s point of sale to browse through the menus and packages. Hotels can encourage guests to give real-time feedback on the services.

  3. Self-check-in New-age travellers like to be on self-sufficient to save time and effort. Self-check-in technology can play a role in providing convenience to the guest while also easing the burden on the front desk staff. This technology allows guests to check-in via tablets or phones using a QR code that captures their expected time of arrival and sends the notification to the hotel. Checking-out the guest can also be done via smartphones or tablets from the luxury of the guest’s room using technology like a mobile-optimized hotel software. Self-check-in technology also eliminates errors and speeds the process. Ritz Carlton uses this technology for their guests to check-in via QR codes through their mobile app.

  4. Live chat. While there have been many debates over the merits of embedding a live chat feature on a hotel’s website due to the cost and infrastructure involved, it is one of the best ways to connect with a potential guest. Live chat may be expensive, but it helps in increasing sales while providing a convenient platform for interaction. Research suggests that 52% of travellers visit your hotel’s website after seeing you on an OTA. With a live chat option, a hotel can tap into such travellers easily. This simply means that people prefer websites that can immediately attend to their queries while they are in the process of making a booking. This also helps eliminate website bounce rates as the live chat assists guests through every stage until they complete their action. Engaging potential guests through this feature will make them feel valued and can convert lookers into bookers. As many buying decisions are purely based on convenience, a live chat option could lead guests to stay and not move on to your competitor hotel’s website.

  5. Door opening technology No, this technology is not for burglars, it’s for the hotel guests to open room doors using a mobile. This technology is similar to the self-check-in technology where guests receive a code on their mobile app through which they get control to their room door. Open Ways introduced this technology that uses a Crypto Acoustic Credential system for electronic access control in hotels. The system can also be integrated with many other services such as concierge or security. It can be activated on a guest’s handset without him paying a visit to the reception. Hotel chains like Hilton and Starwood provide the luxury to their guests to unlock their rooms using a Smartphone app. Travelling today is much easier than it used to be a few decades ago. Now, travelling is all about instant gratification for travellers. Millennial is a dominating segment that often looks for hotels that offer quick services and technology allows hotels to deliver what they expect. So, strike the iron while it’s hot!

About The Author

Soumyadeep Roy.

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Completed hotel management from IHM Bhubaneswar (Batch 2001- 2004). I started my career with a small property in Bhubaneswar named Triumph Residency as Trainee Front Office Assistant. Then I continued my journey with different other hotels like Lemon Tree Hotels Gurgaon, Intercontinental The Grand New Delhi, The Clarks Inn Shahibabad (East Delhi), The Claridges, New Delhi and Taj Bengal Kolkata. The journey was through Front Office operation and Room Reservation. I have started my career in academics since 2017 with Amity University Kolkata as Assistant Professor.


All views, thoughts, and opinions expressed in the text belong solely to the author, and not necessarily to the author's employer, organisation, committee or other group or individual.

‘My Shimla Hotel Is Ghosted, No Respite For Industry in Unlock 1’

Key Take Away

The Himachal government has asked hotels to open from 8 June but only for locals within Himachal state business travel. No tourists are allowed to enter Himachal Pradesh or be entertained in hotels.

Children below 10 and people above 65 will not be allowed into the state. The cost of compliance with the new SOP norms by the Ministry of Health and Family Welfare is huge.

 The unified representation of 18 hotel associations of Himachal Pradesh has conveyed to the state government that they will not open till end-August or September.

For More Information click below:

www.thequint.com/my-report/coronavirus-impact-tourism-industry-losses-shimla-himachal-pradesh

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Finalists for The Young National Chef of the Year revealed

Key Take Away

Due to the ongoing situation with COVID-19, the selection process has had to be tweaked for this year. The Craft Guild of Chefs has revealed ten talented young chefs who have been selected to compete in the Young National Chef of the Year final this autumn.

Head judge, Hrishikesh Desai, and organizer of the competition, David Mulcahy have handpicked the finalists based on recommendations from industry experts. All finalists will be invited to an online webinar to chat with David and Hrishikesh about the competition and also to connect with each other.

The criteria for the final will be announced at the end of June but will have a special focus on sustainability.

For More Information click below:

www.boutiquehotelier.com/finalists-for-the-young-national-chef-of-the-year-revealed/

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A reassuring robot is helping customers enjoy their drink

Key Take Away

Robo-bartenders are shaking up South Korea's cafe and bar culture as the country transitions from intensive social distancing to what the government calls "distancing in daily life".

At the Cafe Bot Bot Bot coffee bar, where the robot arm shakes up mojitos and other cocktails, manager Kim Tae-wan also pointed out that the 'drink bot' can provide consistent quality to their mixes that human bartenders can't.

For More Information Click below :

economictimes.indiatimes.com/news/international/world-news/a-reassuring-robot-is-helping-customers-enjoy-their-drink/not-entirely-human/slideshow/76211161.cms

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Maha: Two found dead inside water tank in Mira Road

Key Take Away

Two persons were found dead inside the water tank of a restaurant at Mira Road in Maharashtra's Thane district.

The deaths came to light late on Thursday night when the restaurant owner contacted the police, stating that he was unable to get in touch with two of his employees, manager Harish Shetty (42) and waiter N Pandit (58), an official said.

A case under sections 302 (murder) and 201 (destruction of evidence) of the Indian Penal Code has been registered in this regard, public relations officer Tukaram Tatkar said.

For More Information click below:

repository.inshorts.com/articles/en/PTI/9ec1b350-1df1-4319-b3ba-ffe0c6db59ec

Spain’s Hospitality Industry Watches How Belgium Swaps ‘Happy Hour’ for ‘Helpy Hour’ to Avoid Going Under

Key Take Away

‘HELPY hour’ – which replaces happy hour – was launched by Belgium’s Federation of Cafes to help stop its hospitality establishments from going under.

So instead of getting two drinks for one – as is the case in ‘happy hour’ – ‘helpy hour’ allows punters to pay double for a drink, which is basically the reverse of happy hour. The initiative has been launched to save struggling bars and cafes amid the lockdown.

For More Information click below:

www.euroweeklynews.com/2020/06/06/spains-hospitality-industry-watches-how-belgium-swaps-happy-hour-for-helpy-hour-to-avoid-going-under/

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Ready to serve: more than three quarters of hospitality businesses say they can reopen by 4 July

Key Take Away

More than three-quarters of restaurants, bars, and pubs will be ready to reopen by 4 July, according to the latest weekly Hospitality Leaders Poll by MCA Insight/HIM.

Only 16% of hospitality businesses think it will take longer than the four weeks between now and 4 July.

For More Information click below :

www.bighospitality.co.uk/Article/2020/06/05/Ready-to-serve-more-than-three-quarters-of-hospitality-businesses-say-they-can-reopen-by-4-July?utm_source=copyright&utm_medium=OnSite&utm_campaign=copyright

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Optimism rising for hospitality industry despite canceled events, concerts

Key Take Away

Thousands would be flocking to the area this weekend for the 2020 WIAA State Track & Field Meet at UW-La Crosse, but due to COVID-19, organizers were forced to cancel the event.

The meet has an annual economic impact of over $2 million to the area according to the La Crosse County Convention and Visitors Bureau.

The effects of COVID-19 have been devastating for the hospitality industry. In April, hotels in La Crosse County were seeing single digits.

For More Information click below:

wxow.com/2020/06/05/optimism-rising-for-hospitality-industry-despite-canceled-events-concerts/

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Leisure and Hospitality drive jobs number higher

Key Take Away

The employment rate decreased slightly and job numbers rose for the first time since the coronavirus crisis began.

The May jobs numbers showed an unexpected jump in payrolls as certain sectors like leisure and hospitality made a comeback that dramatically beat estimates and surprised economists and market observers.

Non-farm payrolls jumped 2.509 million in May, compared to an expected loss of 7.5 million. Leisure and hospitality sectors, which had been hit sharply by the coronavirus’s shutdowns, added 1.239 million jobs, the largest rebound. Food services and drinking places employment grew by 22%.

The challenge for restaurants reopening is that they must do so with some measure of social distancing in place; being restricted to lower capacities could pose a threat to many more hospitality jobs coming back.

For More Information Click below :

money.yahoo.com/leisure-and-hospitality-drive-jobs-numbers-higher-142522323.html

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Payroll gains were broad-based in the May 2020 jobs report.

Payroll gains were broad-based in the May 2020 jobs report.money.yahoo.com/leisure-and-hospitality-drive-jobs-numbers-higher-142522323.html

Japan hotels, restaurants seek new revenue streams

Key Take Away

Japan’s hospitality sector is adapting its offerings to include daily room use and takeaway services to bring in much-needed revenue during the ongoing COVID-19 crisis.

High-end hotels have rolled out campaigns inviting businesses to use their spacious, WiFi-equipped rooms for telecommuting.

In Tokyo, the ANA InterContinental offers half-day (three hours) and full-day (nine hours) plans for one or two people to use its twin or double rooms for remote working.

The Hotel Granvia Osaka is also offering daily plans (nine hours) for remote working.

For More Information

www.ttgasia.com/2020/06/05/japan-hotels-restaurants-seek-new-revenue-streams/

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8 Job Search Strategies That Could Get You Your New Job

From personal and group messages, to our research from the COVID survey, a lot of people have lost their jobs. The survey says only 33% of those polled lost jobs, but a large percentage, 60% lost salaries too and may have moved from their place of work.

Eclat Hospitality Survey 2020

Eclat Hospitality Survey 2020

What to do now?

If you can, entrepreneurship can be a brilliant strategy. Building something when there is a downturn usually turns out to be a good decision. If you do want to, reach out to Vikas Mehra on +91 9041123434 and talk about the Eclat Network program.

However, not everyone wants to do something of their own. If a job, a career is what you aspire to and if you are looking to get back to that life, here are 8 strategies for your job search:

1. Reach out to the people you have worked with and who liked your work.

This has to be your first action. We will apply to random job posts too but that is much lower down the order. This is what you need to do:

  • First, sit, make a list of people you have worked with

  • Then circle all the people who liked your work. Not you, your work.

  • Then check their profiles on LinkedIn

  • Now strike off anyone who is looking for a job themselves

  • Send individualised emails/messages. Do not cut & copy, do not bcc, do not mass this step.

Dear Prabhjot,

Hi! We worked together at Taj Lake Palace, Udaipur. While I was in Housekeeping you always had a kind word to say and you encouraged me to work harder on my Front Office knowledge. Till recently I was the Rooms Division Manager at XXX. I have been laid off and I wanted to touch base with people who know that I can be an asset to any organization.

Please do let me know if you know of any opening for RMD, FOM or GM of a small property. I am open to movement and find myself ready to work harder.

If there is anything I can do for you, please do let me know.

Stay Safe

  • Follow up with calls. If one email could do the trick, that would be so easy. Call. These are people you knew once, you go back.

2. Ask the people in list 1, to give you references.

So you tried all your peeps, and none came through. It is a tough market. Maybe they genuinely don’t have a lead or job to offer. Ask them for a reference.

Say something like 'I understand you don’t have anything in your company, but could you share the name and connect details of 2/3 people? Maybe someone in HR that you know well outside your current company? Or a recruitment consultant you think could help? Any lead would be appreciated.'

Then call those people, but make sure it is a 'reference mention' call.

'Hi! Prabhjot Bedi gave me your reference and he was thought you would definitely be able to help me. I am looking for……'

3. Ask your own company.

This is probably going to sound insane but just stay with me here. Some brands have created in-house teams and retained outplacement service firms. You could also probably reach out to your current boss and HR and maybe play on the guilt factor. It wasn't them who terminated your contract, it was the corporate that made them do it. Remind them of that. Get them to make a few calls for you.

4. Sharpen The Resume; make the cover letter real.

I cannot overstate this. I have been receiving resumes that have a typo, errors in dates and even names of companies spelt wrong. You are unemployed, you have the time, why would you send out a resume that just makes you look bad? For what we think a resume should be, click here

5. Apply To Everything.

I am usually of the opinion that you should be selective about the opportunities you apply for and go after. Not all opportunities are created equal, but that advice is for when you are in a job and are looking for something better. Now that you are unemployed or staring at an uncertain future, you should apply for everything. The old adage is still true - it is easier to find a job when you have one.

6. Attend Virtual Conferences.
Let me save you the trouble of saying it out loud, yes, a lot of them are just a massive waste of time. Be that as it may, it is not about the quality of the discussion, but an in for you. Most of these will have decision-makers and you can actually ask them a question or maybe even get a direct connect. It's worth it. On one of these, someone actually asked one of the speakers to at least interview people since he had a lot of time too, and he agreed to interview him. Grab those connects.

7. Connect on Linkedin.

Ditch insta, Facebook, TikTok and everything else for a bit. If you have under 5K 1st level connections on LinkedIn, you are not working that network even a little bit. Did you know you can join up to 50 groups on Linkedin and then write to anyone in the group? or post on that group? How many groups are you a member of? I will do a deeper dive into how to max use Linkedin, but for now here are some things you can do:

  • send out 10 connection requests every day to industry folks, decision-makers. Write a quick note. p.s. start with people you might have worked with or known in real life.

  • ask for introductions. You can ask someone in your network for an introduction to a member you would like to connect with.

  • join 5 groups immediately.

  • comment on posts from industry leaders.

  • change your header to 'looking for XYZ position'.

8. Get your twin.

I wrote about it here and I think it is a killer strategy. Enrol a good friend, who has lost a job too and each of you makes a pinky swear to get the other a job. When we are helping someone else, our efforts are so much more, our asks bolder and our ability to handle negativity massive. Repeat all the steps, just this time, do it for her while she does it for you.

p.s. If you need any specific assistance for your situation, do not hesitate to reach out. This invitation is if you want to seak my assistance on any of these strategies or want to create a plan for yourself. For your job search, if you are from the hospitality industry, do reach out to us on apply@eclathospitality.com

New study calculates cost of post-pandemic housekeeping

Key Take Away

Hotel operations platform Optii Solutions has been working with hotel partners to calculate the cost of implementing the new cleaning requirements

Before the pandemic, a standard leisure room took an average of 39.3 minutes to clean and cost $9.42 in terms of staff time, based on a guestroom accommodating one or two people.

According to Optii, incorporating the new cleaning protocols will push the cleaning time for a standard leisure room up to 42.3 minutes at a cost of $10.12. The cost increases when children stay in the room (45.2 minutes at a cost of $10.80 per room), and decreases for business travelers (31.8 minutes to clean at a cost of $7.60 per room.) 

For More Information

www.hotelmanagement.net/housekeeping/new-study-calculates-cost-post-pandemic-housekeeping

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New safety rules announced for UAE hotels

Key Take Away

Hotels across the UAE have new guidelines to follow to ensure they operate safely during the coronavirus pandemic. Guidelines were issued by The National Emergency Crisis and Disaster Management Authority and apply to all hotels across the emirates, according to state news agency Wam

There are 21 main points covered in the hotel guidelines, which advice on policies for physical distancing measures, cleaning and sanitizing of guest rooms, health checks for staff and guests, as well as hygiene protocols for restaurants, cafes, swimming pools, beaches, and health clubs.

Under the new guidelines, hotels must test staff for COVID-19 before reopening. Tests must then be repeated every 15 days.

For More Information

www.thenational.ae/lifestyle/travel/new-safety-rules-announced-for-uae-hotels-1.1029270

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