Nobu Hotels announces eight new hotels in 2020

The brand, founded by Chief Nobu Matsuhisa, Robert De Niro, and Meir Teper, will soon welcome new properties in Warsaw, London, Riyadh, and Chicago, as well as the completion of the transformation of the Nobu Palo Alto Hotel in California (USA). It was founded after extending the Nobu Restaurant brand to a lifestyle hotel brand. The first Nobu Hotel opened in 2013 in Las Vegas

Hotel openings announced for 2020 are:

• Nobu Hotel Warsaw, Poland (117 keys)

• Nobu Hotel Palo Alto, United States (73 rooms)

• Nobu Hotel London Portman Square, United Kingdom (259 keys)

• Nobu Hotel Chicago, United States (119 keys)

• Nobu Hotel Riyadh, Saudi Arabia (119 keys)

SOURCE: hospitality-on

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Restaurants should embrace ‘inclusive dining’ says Master Chef winner

Elena Duggan, the winner of Master Chef Australia 2017, has called on restaurants to embrace a more inclusive approach to dining that doesn’t prevent people with certain disabilities or allergies from eating in their venues.

‘Inclusive Dining’ to mean making items gluten-free and using natural sugars in fruit rather than adding refined sugars. On her winning run on Master Chef Australia, she used gluten in only two dishes out of 6

According to Statistic in  Australia up to 20% of people have a disability of some sort, she said that the benefits of inclusive dining would speak for themselves

She will be hosting a three-day residency at MasterChef, the TV Experience in Dubai on February 18-20, where she will serve a five-course flexi-menu that can be adapted to suit customers’ dietary requirements.

The St. Regis Saadiyat Island Resort, Abu Dhabi hires executive chef

Having more than two decades of experience Michael Gremer appointed as Executive Chef.He will be expected to maintain a high level of quality across all of the resort’s F&B venues while also working on new menu ideas

Prior to his appointment in the UAE capital, the 51-year old has held posts across China, Indonesia, Malaysia, Singapore, Thailand and Taiwan

Venues include Buddha-Bar Beach Abu Dhabi, Mazi Abu Dhabi serving Greek cuisine, Mediterranean outlet Olea, Southeast-Asian restaurant Sontaya, The Manhattan Lounge, and The Drawing Room pastry shop

Novotel Hotels & Resorts, Goa appoints Alex Dias as executive chef

Chef Alex is a result-oriented professional with over 26 years of culinary experience

Prior to joining Accor, Chef Alex has worked with some of the finest brands like Hilton Hotels in Sharjah as the Head Chef, Abu Dhabi National Hotels Compass ME Das Island in Abu Dhabi as the Executive Chef, Crowne Plaza Abu Dhabi as the Sous Chef and more.

SOURCE : hotelierindia

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Tulip Inn launches a new logo

Louvre Hotels Group's midscale brand has just designed a new calligraphic-style logo that expresses both the human and functional aspects of the brand with 73 hotels in its portfolio, is mainly present in city centers and business districts.

 In redesigning its new graphic identity, the brand decided to emphasize the human aspect with rounded shapes and a calligraphy-style

The use of a wide range of colors was also intended to illustrate the long list of possibilities that exist with Tulip Inn.

The new logo is currently being tested at the Tulip Inn Olympia in Addis Ababa, Ethiopia and will be rolled out on all communication materials and design elements of the hotel

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The first Louis Vuitton restaurant opens in Osaka

In line with the opening of its department store in Osaka, Louis Vuitton opened its very first restaurant in the world on February 1, on the top floor of the building: Café V.T

The Japanese- and French-inspired menu of the cocktail bar and adjoining restaurant Sugalabo V has been specially developed by chef Yosuke Suga, whose Tokyo restaurant, Sugalabo, has been ranked by "La Liste" as one of the four best in the world.

It is reserved only for 24 privileged clients and by invitation only

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Chef of two-Michelin-starred Greenhouse in Mayfair coming to Ossiano

Atlantis, The Palm’s Ossiano F&B venue will soon welcome British chef Alex Dilling to collaborate on an 11-course menu.

The Four Hands Dinner will include iced cauliflower and trout with a selection of canapes, including asparagus, hamachi, eel and kumquat, hibiscus and corn and pani puri yogurt. This will be followed by razor clam and seafoam, oyster vichyssoise, foie gras, and rhubarb condiment.

The menu will be paired with a choice of wines or other alcoholic beverages and musical entertainment.

Alex Dilling and Grégoire Berger

Souk Madinat Jumeriah to host Eco-friendly food festival

They will run an Eco-friendly food festival from February 28 to March 7.

It will comprise two VeggiTech Markets, along with various F&B classes and a sustainability-focused Souk Restaurant Week and serve as a marketplace for guests to shop for locally-sourced and healthy produce which comes packaging-free or in plant-based packaging

Trader Vic’s and McGettigan’s will run beverage-related classes for guests

They will offer a selection of curated menus to visitors, all of which will incorporate locally-sourced ingredients

Walsh added: “Dubai Retail is committed to far-reaching sustainability initiatives for the good of tomorrow, and activations such as Homegrown@Souk are a great opportunity to raise awareness and get us there one small step at a time.”

VeggiTech will serve as a marketplace for guests to shop for locally-sourced and healthy produce.

Hilton RAK Resort and Spa appoints Executive Chef

Ahmad Kasdi Mohd Dahar A culinary veteran, brings more than 20 years of experience to the role, having worked for the World Expo in Malan presenting Malaysia, as well as previously being a business partner of Royal Brunei Catering now appointed as executive chef.

He will be responsible for the daily operations of all the resort’s F&B venues, including Lebanese restaurant Al Maeda, Italian restaurant Piaceri da Gustare, Latin/Caribe Pura Vida restaurant and the Mediterranean Sol Bar on the beach and also be asked to aid in the development of new menus and ensure items are created using sustainable and local ingredients.

Radisson starts 2020 with 17 new hotels in India

Radisson Hotel Group has just announced the signing of 17 new hotels in India. This step is aligned with its global expansion and transformation strategy called “Destination 2022”, which foresees an increased portfolio of more than 150 hotels and 17,000 rooms in South Asia.

It aims at introducing its brands in key gateway cities and emerging destinations worldwide

Here is the list of the newly signed hotels and their main features:

Radisson Blu Hotel Jaipur Malviya Nagar: The 180-room hotel is expected to open in 2025. It is also located in one of three cities in the Golden Triangle tourist circuit and well connected with major cities of India.

Radisson Hotel Greater Noida: The 180-room hotel is scheduled to open in 2021 and will be part of a mixed-use project featuring 1,200 office units.

Radisson Hotel Dehradun: The 120-room property is expected to be operational by 2023 and will target leisure guests and business travelers.

Radisson Hotel Agra: The 165-room hotel which opened in June 2019

Radisson Hotel Gurugram Sohna Road City Center: Operational since April 2019, this 135-room hotel enjoys a convenient location on Sohna Road, Gurugram, which is home to more than 250 Fortune 500 companies. 

Radisson Hotel Vadodara: Scheduled to be operational by 2023 and situated in the industrial hub of Vadodara, the hotel will offer 140 rooms, two restaurants.

Radisson Hotel Bareilly: The 100-room hotel is expected to be operational by 2021 and will be easily accessible from Lucknow and Delhi. This property is to be the first international upscale hotel in Bareilly, one of India’s 100 planned smart cities.

Radisson Hotel Vaishno Devi: The 100-room hotel is scheduled to open in 2022 and will mark the Group’s entry into Katra, one of India’s most important pilgrimage sites

Radisson Hotel Dehradun: The 120-room hotel .The hotel is expected to be operational by 2023.

Park Inn by Radisson Vaishno Devi: The hotel is scheduled to open in 2022 and will be the second part of a dual-branded development with Radisson Hotel Vaishno Deviand will deliver a choice of 184 rooms.

And the list of other hotels are :

Park Inn by Radisson Kashipur Resort

Park Inn by Radisson Saputara

Park Inn by Radisson Surat

Park Inn by Radisson Jalandhar

Park Inn by Radisson Gwalior

Park Inn by Radisson Jabalpur

Park Inn by Radisson Mashobra

As a reminder, in early 2019, the Chinese Jin Jiang Group acquired the Radisson Hotel Group and was positioned as the second most important hotel group in the world with a portfolio of 9,436 hotels or 915,507 rooms

SOURCE : hospitalitynet

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Ten Examples Of Customer Experience Innovation In Hospitality

The hospitality industry is constantly innovating to better serve its customers. Here are the top 10 recent customer experience innovations in the hospitality and the brands that are leading the charge.

Facial Recognition

Instead of having to wait in line at the front desk to check-in, some hotels are moving to facial recognition scans to get guests in their rooms. Marriott is testing the technology at its hotels in China, which shortern check-in time from three minutes or more to less than one minute

Voice-Controlled Rooms

InterContinental Hotels Group is creating AI smart rooms in its hotels in China. The rooms allow guests to use voice control technology and speak naturally to get personalized assistance for both business and personal travel.

Robots

It can play a number of roles in hotels, from cleaning rooms to staffing the front desk robots aren’t entirely replacing humans, however—a lesson learned by the Henn-na Hotel in Japan, which fired half of its all-robot staff to employ more humans

RFID Wristbands

More hotels are moving away from traditional room keys to leveraging RFID technology through guest wristbands. The technology is popular at resorts like Disney World and Great Wolf Lodge

Chatbots

Chatbots give guests instant access to information without having to wait for the front desk. 

Mobile Room Keys

Combining the ideas in self-check-in and simpler room keys, a number of hotels are moving to mobile room keys. Guests simply check-in using the hotel’s app and are notified when their room is ready. Instead of waiting in line at the front desk, guests can go straight to their rooms and use their smartphones or smartwatches to unlock the door

Smart Amenities

Throughout the room allow guests to completely customize their experience and make the room as comfortable as possible. Each room at the CitizenM Hotel in Amsterdam comes equipped with a MoodPad tablet, which allows guests to change the temperature, TV, window blinds, alarm, and lighting in one place

Virtual Reality

It allows guests to tour a hotel, choose a room and book it seamlessly online. They can also experience local attractions and feel confident in their travel choices before they arrive Radisson and Omni and few other hotels offer the service and have seen improved customer satisfaction and online booking rates.

Located-Based Services

Modern hotels can locate guests and employees, which allows them to offer more personalized service. If a guest is in the hotel bar, they could receive a push notification about a deal on drinks. The hotel staff could be alerted to guests’ preferences based on where they spend their time. Hilton uses location-based services at some of its resorts to alert guests to events and activities that might interest them based on where they are on the property.

Augmented Reality

It can be used to take guests on a tour of the hotel, showcasing the property’s amenities and share information about the area. The wall of each room at Hub by Premier Inn in the U.K. includes an AR map of the local area. When guests point a smartphone at the map, they can learn about local attractions and get recommendations for the best things to do and see.

All-Inclusive Hospitality Leader Playa Hotels & Resorts Recognized as a Great Place To Work

About Playa Hotels & Resorts N.V.

A leading owner, operator, and developer of all-inclusive resorts in prime beachfront locations in popular vacation destinations in Mexico and the Caribbean. It also has offices in Amsterdam, Netherlands, Fairfax, Virginia and regional offices in Mexico, Jamaica and the Dominican Republic.

It owns and/or manages a total portfolio consisting of 23 resorts (8,690 rooms) located in Mexico, Jamaica, and the Dominican Republic

The leading owner and operator of all-inclusive resorts in Mexico and the Caribbean have been recognized as a Great Place To Work™ certified company.

Known as the global authority on workplace culture, the data-driven, Great Place to Work uses a rigorous multi-step independent analysis

Alex Stadlin, COO said

“Our level of associate engagement and quality of work is seldom seen in the hospitality sector,” and “Our success is rooted in the dedication of our associates and a shared passion for delivering a memorable guest experience.”

The survey shows that the company’s emphasis on creating a healthy workplace culture is highly regarded with more than 99 percent of associates recognizing Playa as a great place to work. The analysis further shows that 100% of associates believe in executive leadership and their ability to deliver on their promises.

Tarkett Names SVP For Hospitality Division

Tarkett, a worldwide leader in innovative and sustainable flooring, has promoted Kim Drautz to SVP, she has more than 25 years of hospitality and sales leadership experience, Drautz brings knowledge and expertise to the role.

Prior to joining Tarkett, she served as president/COO of Stoney Creek Hospitality, a hospitality management company that owns and manages 15 hotel properties in the Midwest, and also held various sales leadership roles in the industry.

She is the first woman to lead the hospitality business for Tarkett North America and will also serve as a member of the company’s senior leadership team

She will be responsible for leading the company’s hospitality business throughout North America

Drautz said. “Our customers are looking to create real connections with people and set the stage for important milestones—from weddings to weekend getaways

Execs on the Move: IHG, Valor Hospitality, Outrigger; More…

IHG Appoints Chief Technology Officer

IHG appoints Daniel Blanchard as chief technology officer having 25 years of experience in IT business management, strategy, transformation, architecture governance, and program management. He will oversee infrastructure and operations, enterprise architecture, IT security operations, application development, and corporate support.

He served as the VP, IT infrastructure and reliability at Delta Air Lines. Prior to Delta, Blanchard spent more than 20 years at Marriott International in a variety of information technology leadership roles. He began his career at Boeing.

Valor Hospitality Co-founder Steps Down

 Valor’s U.S. and U.K. teams will commit significant resources across disciplines to ensure Valor’s Africa and Middle East services are bolstered with both local and global expertise.

The co-founder and managing partner of Valor’s Africa and Middle East divisions are joining Sun International Casinos and Resorts, a South African resort hotel chain and casino, as chief operating officer

Valor executives Michael Pownall, Tony Romer-Lee and McGlashan have restructured their roles to address needs created by Wood’s departure:

Pownall, co-founder and managing partner, Africa & Middle East, will head global branded operations.

Valor also welcomes Willie Williams as director of sales and marketing. Williams brings more than 20 years of senior corporate and independent hotel sales experience in Southern Africa to the team.

Spire Promotes From Within

Spire Hospitality has promoted Shozib Khan to VP of hotel performance and analytics. He brings more than 20 years of experience working in various positions in hotels and in a corporate capacity.

Alongside Russell, Khan will play a key leadership role in maximizing value through improved operations, analysis, service and overall company objectives.

Phoenix American Hospitality Adds Brad Cooke as Internal Wholesaler

A Dallas-based opportunistic hotel fund manager has added Brad Cooke to its distribution team as an internal wholesaler. He brings nearly a decade of experience. Previously, he was a regional sales consultant at Plano Capital Group with Highland Capital Management

He gained experience selling business development companies, REITs, mutual funds, interval funds, and 1031 exchange products

Five Hospitality Technology Trends Every Hotel Should Adopt

Let’s look at the top 5 technology trends that every hotel should adopt:

Artificial Intelligence

It has a great impact on the ability to understand and personalize the guest experience and to determine the rates and maximize revenue. This is why it becomes crucial for hoteliers to make use of hospitality software  that is driven by AI

Chatbots

It understands simple questions and provides answers almost instantly, taking the burden away from staff and improving the experience for customers.

Voice

It offers a new way for hoteliers to interact with their guests. It has an excellent future for the in-room experience as well, thus allowing guests to easily order everything from an extra water bottle to spa services or any other room service

Virtual Reality

This technology will create a completely seamless experience for the guests.

  Blockchain

Blockchain is a list of encrypted digital records where transactions are recorded and kept permanently. It can be used in a channel manager software to effectively manage channels and ensure maximum meta visibility across the hotel distribution system while making booking more profitable for hoteliers and more affordable for guests

Hyatt's Commitment to India's Thriving Hospitality Sector

Expanding into new territories is key to our robust growth plans, creating differentiated experiences for our guests is also central to our brand philosophy

According to a World Economic Forum 2019 report, India ranks 34th in the world travel and tourism competitiveness index.

Our journey in the country began over three decades ago, with the launch of Hyatt Regency Delhi in 1983

Today, eight brands of Hyatt operating within the country - Andaz, Park Hyatt, Grand Hyatt, Hyatt Regency, Hyatt Centric, Hyatt, Hyatt Place and Alila, India stands third only to the US and China in Hyatt’s global pipeline. 

We also introduced two Alila properties - Alila Diwa Goa and Alila Fort Bishangarh (Jaipur) as part of our global acquisition of Two Roads Hospitality.

Recently, we announced the opening of Hyatt Regency Thrissur and Hyatt Regency Dharamshala resort, which join 11 hotels under the Hyatt Regency brand in India

In 2020, Our growth plans in India are in sync with this dynamic shift. We plan to open 11 new hotels in India across Hyatt brands and be where our guests are traveling our presence in emerging business, leisure and cultural destinations such as Alibaug, Udaipur, Jaipur, Dehradun, Digha, Trivandrum, Vijaywada, and Vadodara. 

Hyatt has an app that offers guests several functionalities which include but are not limited to searching, selecting and booking rooms at any of our Hyatt hotels. Our app and our tech-friendly hotel services have strengthened our guest relationships and contributed to impressive successes and achievements for Hyatt in India. 

We have a Leadership Talent Exchange Program that supports our experiential learning objectives and provides innovative ways to challenge and motivate employees.

Our global program RiseHY aims to provide youngsters from less privileged backgrounds with the opportunity and training to create a career for themselves in this industry and our hotels

Our 2020 water goal is to reduce water consumption per guest night by 25% compared to a 2006 baseline, and by 30% in water-stressed areas.

Hyatt Regency Delhi also opened an in-house water bottling plant

To date, in our journey in India, Hyatt has exemplified how to embrace the best of local culture while maintaining international hospitality standards. As we set forth into a new decade, we are committed to focusing our efforts towards building a successful – and most importantly, a caring - business

Meet on tourism, hospitality management at GITAM

On March 27 and 28, GITAM Hyderabad Business School is organizing a two-day international conference on ‘Tourism, Travel and Hospitality Management’ in association with Telangana State Tourism Development Corporation (TSTDC).

Anand Bethapudi said the two-day events will have specific objectives like:

• Providing an interdisciplinary forum on tourism and hospitality designing,

• Sustainability of destinations for practitioners and academicians;

• Fostering dialogue among various stakeholders;

• Proposing multidisciplinary strategies for economic, socio-political, cultural and institutional changes;

• Allowing stakeholders to share their experiences and research outcomes;

• Discussing the complexities encountered in promoting tourism and development destinations; and

• Converging local-global partners for future research collaborations.

Hospitality Will Match India's Robust Growth

The World Travel & Tourism Council (WTTC) pegs India at no. 3 out of 185 countries of the world in terms of the travel and tourism industry’s total contribution to GDP during 2018. Demand largely depends on business travelers but tourist traffic is also on the rise because of a plethora of distinct leisure experiences that India has to offer like adventure, wellness, spiritual and eco-tourism.

The rising middle-class and increasing disposable incomes continue to support the growth of domestic and outbound tourism.

Competition is fierce in metros and Tier-I cities, while supply is slowly growing in Tier-II and Tier-III cities

Challenges and Disruptors

• Shortage of supply in the budget and mid-market segment 

•  Technology, digital innovation, and automation 

• The satisfaction of a guest and being part of their individual universe

  Smart Everything

• Adoption of smart technology - from operations to guest experience to marketing

• Remote check-in/check-out processes, mobile room keys, and smart room service systems are all enhancing guest conveniences.

• It is used to reduce operational costs and exploit new sources of revenue

• They capture real-time data to track and optimize energy consumption

  .The Decade Ahead

•  The hospitality industry will be a key revenue and employment generator

• Supply will emerge in Tier-II, III and IV markets

• Tier III-IV markets would become more sensitive to branded hotels there will be an increase in leisure getaways

• In key metros and Tier-I cities, mixed-use development projects comprising hospitality, commercial, residential and retail components would become more popular

  The Fortune List

• The rising number of business travelers and millennials emphasizing work-life balance, there is a huge scope in the mid-scale segment

• Its emphasis will be on strengthening the brand by expanding its portfolio with the right partners in the right markets

Vivek Sharma appointed as a General Manager -Renaissance Ahmedabad

Extensive experience of more than 20 years in the hospitality industry Vivek Sharma joined as the General Manager at the Renaissance Ahmadabad. He is committed to providing strategic leadership expertise that ensures effective and efficient overall management at the hotel.

Prior to joining Renaissance, Vivek led the Hyatt Regency Ahmadabad for close to three years where he positioned the hotel to be the preferred choice for Heads of State and to cater to high profile large events.

He began his career with ITC Maurya, a Luxury Collection Hotel in 1999 as Assistant Manager - Food & Beverage.

He has led high performing teams as General Manager with multiple Hilton and Hyatt properties including opening the first DoubleTree Suites by Hilton of Asia Pacific

He believes in constant evolution, innovation, and collaborative leadership thereby achieving results through people.

Hyatt Regency Delhi powers up for an eco-friendly future

Hyatt Regency Delhi is the first of many to be a plastic-free hotel and to introduce e-charging stations for electric cars with an aim to reduce their carbon footprint

A plastic-free hotel

The fully-automated water bottling plant at Hyatt Regency Delhi endeavors to eradicate approximately 1.08 million plastic bottles a year, by making the switch to reusable glass bottles! This process saves 28 tons of plastic waste every year

This fully automated plant can produce up to 500 bottles of water per hour

In a separate 500-liter tank, water is passed through a separate UV machine and 0.45-micron filter, to ensure that it is fit for drinking

The power of a million is a sustainable promise, keeping in mind the best interests of its patrons and our beautiful planet!

Electric charging points for electric cars

Hyatt Regency Delhi has become one of the few hotels to introduce e-charging stations for electric cars to provide a solution to the growing need of car charging points for electric cars and to propagate and encourage a sustainable and healthy lifestyle for their guests

It is a part of its sustainability initiative.

10 e-charging stations are currently available at the hotel and each one of them takes about 8-10 hours to fully charge any car